实用商务英语口语.pptx

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1、实用商务英语口语实用商务英语口语Section 1Id like to make an appointment with Mr.Mason.定约会是见面前的商定。通过约定可以避免吃闭门羹，也免得打扰别人的正常安排。事前约定还可以使双方都有所准备。时间应该明确、具体。如果发生意外事件，必须及时通知对方调整时间另订约定。第1页/共11页对话1A:May I help you?A:May I help you?我能帮什么忙吗？我能帮什么忙吗？B:Hello,I am Thomas Lee.Ive just from London.Id like to see Mr.Mason.B:Hello,I a

2、m Thomas Lee.Ive just from London.Id like to see Mr.Mason.你好，我是托马斯你好，我是托马斯.李。我刚从伦敦来。我想见梅森先生。李。我刚从伦敦来。我想见梅森先生。A:Mr.Mason is at a meeting right now.Im his secretary,I can A:Mr.Mason is at a meeting right now.Im his secretary,I can make an appointmentmake an appointment for you.Could you suggest some d

3、ates?for you.Could you suggest some dates?梅森先生正在开会，我是他秘书，我可以为您约个时间，您能提供方便的日期吗？梅森先生正在开会，我是他秘书，我可以为您约个时间，您能提供方便的日期吗？B:I wonder if we could meet on Wednesday this week.B:I wonder if we could meet on Wednesday this week.我们可否本星期三见个面？我们可否本星期三见个面？A:Im afraid hes fully A:Im afraid hes fully tied uptied up t

4、his week.Can you move it down to next week?this week.Can you move it down to next week?恐怕他恐怕他这个星期的日程都排满了，可否挪到下周？这个星期的日程都排满了，可否挪到下周？B B：OK.Would it be possible to meet him next Monday?OK.Would it be possible to meet him next Monday?好的，下周一可以和他见面吗？好的，下周一可以和他见面吗？A A：Im not sure.He will be on business du

5、ring this weekend.Maybe he wont be Im not sure.He will be on business during this weekend.Maybe he wont be able to come back until Tuesday morning.Could you able to come back until Tuesday morning.Could you managemanage Tuesday Tuesday afternoon?He is available at that time.afternoon?He is available

6、 at that time.我不确定。他周末出差。可能要到周二早晨才能回来。周二下午行吗？他那时有空的。我不确定。他周末出差。可能要到周二早晨才能回来。周二下午行吗？他那时有空的。B B：Good.I can make it anytime on that day.Shall we say 2 pm at his office?Good.I can make it anytime on that day.Shall we say 2 pm at his office?好的。我那天什么时候都可以。下午两点在他办公室见面行吗？好的。我那天什么时候都可以。下午两点在他办公室见面行吗？A A：Sure

7、.So thats set.Sure.So thats set.好的。就这样定了。好的。就这样定了。第2页/共11页Useful Sentences1.I can make an appointment for you.1.I can make an appointment for you.Make an appointment,Make an appointment,意为定个约会。意为定个约会。Make an appointment for you,Make an appointment for you,表示表示“为你约个时间为你约个时间”；也可与介词；也可与介词withwith连用，构成词

8、组连用，构成词组make an appointment with sb.,make an appointment with sb.,表示表示“和某人安排个和某人安排个约会约会”。Jerry made an appointment with Sam to sign the contract.Jerry made an appointment with Sam to sign the contract.杰瑞和山姆杰瑞和山姆约定时间签合同。约定时间签合同。MakeMake可以用可以用fixfix或或arrangearrange代替，相关词组还有代替，相关词组还有cancel an appointme

9、ntcancel an appointment取取消约定消约定/约会约会,reschedule/rearrange an appointment,reschedule/rearrange an appointment重新安排约定重新安排约定/约约会，会，put off/postpone the appointmentput off/postpone the appointment推迟约定推迟约定/约会。约会。2.Im afraid hes fully tied up this week.2.Im afraid hes fully tied up this week.Tie up Tie up

10、意为没有空闲时间，相当于意为没有空闲时间，相当于not freenot free或或not availablenot available，可以用，可以用booked upbooked up或或occupiedoccupied代替。例如：代替。例如：Mrs.Hawke is tied up in a Mrs.Hawke is tied up in a meeting at the moment,but Ill ask her to call you later.meeting at the moment,but Ill ask her to call you later.霍克夫人现霍克夫人现在正

11、在开会，我让她过一会儿打给你。在正在开会，我让她过一会儿打给你。第3页/共11页对话2A:Good afternoon.CUK Company.A:Good afternoon.CUK Company.下午好，下午好，CUK CUK 公司。公司。B:Hello,this is John.Im calling about the appointment with Mr.Wang for B:Hello,this is John.Im calling about the appointment with Mr.Wang for tomorrow.Something unexpected has t

12、omorrow.Something unexpected has come upcome up.Im afraid Ill have to.Im afraid Ill have to cancel the appointment.Im sorry about that.cancel the appointment.Im sorry about that.你好，我是约翰。是关于和王你好，我是约翰。是关于和王先生明天会面的事情。发生了点意外，恐怕约会得取消了。很抱歉。先生明天会面的事情。发生了点意外，恐怕约会得取消了。很抱歉。A:Thats all right.Maybe we can make

13、another arrangement.A:Thats all right.Maybe we can make another arrangement.没关系，也许我们没关系，也许我们可以再安排一个时间会面。可以再安排一个时间会面。B:It will be very kind of you to do so.Do you think this Thursday morning would B:It will be very kind of you to do so.Do you think this Thursday morning would suitsuit him?him?非常感谢。星期

14、四上午他有空吗？非常感谢。星期四上午他有空吗？A:Im afraid theres a bit of a problem.Hes booked up on Thursday.How about A:Im afraid theres a bit of a problem.Hes booked up on Thursday.How about Friday morning?Friday morning?恐怕有点问题。他周四整天排满。周五上午怎么样？恐怕有点问题。他周四整天排满。周五上午怎么样？B:Friday morning I have something else to attend to.B

15、ut I think I can move it B:Friday morning I have something else to attend to.But I think I can move it around.I will reschedule it.around.I will reschedule it.周五上午我有点其他事情处理。不过我可以做点周五上午我有点其他事情处理。不过我可以做点调整。我重新安排下时间。调整。我重新安排下时间。A:Great.Would you please come and see him at 10 am that day?A:Great.Would y

16、ou please come and see him at 10 am that day?太好了。你可以周五上午过来见他吗？太好了。你可以周五上午过来见他吗？B:No problem.Thats quite all right for me.B:No problem.Thats quite all right for me.没问题。这个时间对我很合适。没问题。这个时间对我很合适。第4页/共11页3.Could you manage Tuesday afternoon?3.Could you manage Tuesday afternoon?“manage”“manage”口语中含口语中含“设法

17、做到，安排（时间）做设法做到，安排（时间）做”的意思，常与的意思，常与can,could,be can,could,be able toable to连用。如：连用。如：I have something urgent on Monday,so can you I have something urgent on Monday,so can you manage Tuesday?manage Tuesday?我周一有急事没空，所以能否周二？我周一有急事没空，所以能否周二？-May I help you with your suitcase?-May I help you with your su

18、itcase?我帮你提箱子好吗？我帮你提箱子好吗？-Thank you,but I can manage it.-Thank you,but I can manage it.谢谢，不过我自己能行。谢谢，不过我自己能行。4.Something unexpected has come up.4.Something unexpected has come up.Come up Come up 表示表示“发生，出现发生，出现”，相当于，相当于happen.happen.例如：例如：I am afraid something I am afraid something urgent has come u

19、p.I wont able to see you tonight.urgent has come up.I wont able to see you tonight.很抱歉，我有些急事，很抱歉，我有些急事，晚上不能去看你了。晚上不能去看你了。5.Do you think this Thursday morning would suit him?5.Do you think this Thursday morning would suit him?Suit Suit 表示表示“对某人方便，合某人心意对某人方便，合某人心意”，例如：，例如：Will Wendnesday suit you?Will

20、 Wendnesday suit you?周周三你方便吗？三你方便吗？第5页/共11页英语打电话的相关常识1.1.打电话先说打电话先说Hello,Hello,然后自报家门，然后自报家门，(This is)xx(This is)xx speaking.speaking.在商业上，如果你是营销部的人，不在商业上，如果你是营销部的人，不妨说：营销部的妨说：营销部的xxxx人，人，Sales department,XX Sales department,XX speaking.speaking.2.2.电话号码如何读：电话号码如何读：0(zero,null,nil)0(zero,null,nil)在电

21、话号码中在电话号码中读作读作oh;oh;国家代号、区号和具体号码分开来读，国家代号、区号和具体号码分开来读，比如深圳的一个号码读作比如深圳的一个号码读作86,755,8234567886,755,82345678，如，如果是果是7 7位，前三位一组连一起，后四位连一组，位，前三位一组连一起，后四位连一组，如果是如果是8 8位的，则位的，则4 4位一组；两个相同的用位一组；两个相同的用double,double,三个相同用三个相同用triple;triple;如果末尾是三个零，可如果末尾是三个零，可以按千来读，如以按千来读，如97960009796000，读作，读作nine seven nine

22、 nine seven nine six thousand;six thousand;分机号码用分机号码用Extension(Ext.)Extension(Ext.)第6页/共11页Section 2Thanks for meeting me at the airport!Thanks for meeting me at the airport!接机是商务活动中的重要环节，是表达主人情谊、体现热情好客的重接机是商务活动中的重要环节，是表达主人情谊、体现热情好客的重要场合。接机时给对方留下好的印象，就为下一步深入打好基础。要场合。接机时给对方留下好的印象，就为下一步深入打好基础。接机时应提前到达

23、，恭候客人到来，绝不能迟到让客人久等。接接机时应提前到达，恭候客人到来，绝不能迟到让客人久等。接到客人，应该首先问候，然后自我介绍。如果有名片，可送予对到客人，应该首先问候，然后自我介绍。如果有名片，可送予对方。总之，接机时要做到热情大方，体贴周到。方。总之，接机时要做到热情大方，体贴周到。第7页/共11页对话1Wilson:Excuse me,but are you Mr Howard from Galaxy Engineering?Wilson:Excuse me,but are you Mr Howard from Galaxy Engineering?请问你是请问你是银河工程公司霍德华

24、先生吗？银河工程公司霍德华先生吗？Howard:Yes,I am.And you must be Ms Tina Wilson.Howard:Yes,I am.And you must be Ms Tina Wilson.是的，你一定是蒂娜是的，你一定是蒂娜.威尔威尔逊女士。逊女士。Wilson:Yes,Im here to meet you today.Its nice to see you.Wilson:Yes,Im here to meet you today.Its nice to see you.是的，今天我到这里是的，今天我到这里来接您，很高兴见到您。来接您，很高兴见到您。Howa

25、rd:Im glad to meet you too,Ms Wilson.Thank you for meeting me at the Howard:Im glad to meet you too,Ms Wilson.Thank you for meeting me at the airport.airport.我也很高兴见到你，威尔逊女士，感谢您到机场来接我！我也很高兴见到你，威尔逊女士，感谢您到机场来接我！Wilson:My pleasure,Did you have a good journey?Wilson:My pleasure,Did you have a good journe

26、y?不客气，旅途顺利吗？不客气，旅途顺利吗？Howard:Apart from an hours delay at Heathrow,not too bad.Howard:Apart from an hours delay at Heathrow,not too bad.除了在西斯罗机场除了在西斯罗机场飞机延误了一个小时，其他都好。飞机延误了一个小时，其他都好。Wilson:Good.Is this your first visit to Dallas?Wilson:Good.Is this your first visit to Dallas?很好。这是你第一次来达拉斯吗？很好。这是你第一次

27、来达拉斯吗？Howard:Yes,so Im looking forward to doing something sightseeing later on.Howard:Yes,so Im looking forward to doing something sightseeing later on.是是的。所以希望以后游览一下。的。所以希望以后游览一下。Wilson:Dallas is a real beautiful city and an exciting place.The more you know Wilson:Dallas is a real beautiful city an

28、d an exciting place.The more you know about it,the more youll like it.Im sure youll have a pleasant stay here.about it,the more youll like it.Im sure youll have a pleasant stay here.达达拉斯是座美丽又充满活力的城市。您对这个城市了解得越多，就会越喜欢拉斯是座美丽又充满活力的城市。您对这个城市了解得越多，就会越喜欢它。在这里您一定会过得很愉快。它。在这里您一定会过得很愉快。第8页/共11页对话2Nash:Good m

29、orning,Mr Frank Lee.Im Mary Nash from Rainbow Co.,Ltd.Nash:Good morning,Mr Frank Lee.Im Mary Nash from Rainbow Co.,Ltd.早上早上好，弗兰克好，弗兰克.李先生，我是彩虹有限公司的玛丽李先生，我是彩虹有限公司的玛丽.纳什。纳什。Lee:Good morning.Ms Nash.Im very glad to meet you.Lee:Good morning.Ms Nash.Im very glad to meet you.早上好，纳什女士，很早上好，纳什女士，很高兴见到你。高兴见

30、到你。Nash:Glad to meet you,too.Welcome to Paris.Did you have a good flight?Nash:Glad to meet you,too.Welcome to Paris.Did you have a good flight?我也我也很高兴见到你。欢迎来到巴黎，路上顺利吗？很高兴见到你。欢迎来到巴黎，路上顺利吗？Lee:It was just a bit bumpy when the plane landed.Everything was Lee:It was just a bit bumpy when the plane lande

31、d.Everything was OK,anyway.In fact,I feel as crisp as a new dollar bill.OK,anyway.In fact,I feel as crisp as a new dollar bill.飞机降落的时候有点飞机降落的时候有点颠簸。不管怎样，一切都算顺利。其实，我觉得自己颠簸。不管怎样，一切都算顺利。其实，我觉得自己hishis很有精神的。很有精神的。Nash:Glad to hear it.I suppose you havent had your lunch yet.Nash:Glad to hear it.I suppose

32、 you havent had your lunch yet.很高兴听到您这很高兴听到您这么说。我想你还没有吃午饭吧。么说。我想你还没有吃午饭吧。Lee:Oh,no.I only got breakfast on the plane,so Im a little hungry right now.Lee:Oh,no.I only got breakfast on the plane,so Im a little hungry right now.还没有。飞机上只吃了早餐，现在有点饿了。还没有。飞机上只吃了早餐，现在有点饿了。Nash:We have booked a table in the

33、restaurant around the corner.Nash:We have booked a table in the restaurant around the corner.我们已在拐我们已在拐弯处的餐厅订了座。车子等在外面，这边请。弯处的餐厅订了座。车子等在外面，这边请。Lee:Great,its very considerate of you.Lee:Great,its very considerate of you.好的，你真周到。好的，你真周到。第9页/共11页Useful Sentenses1.And you must be Ms Tina Wilson.1.And yo

34、u must be Ms Tina Wilson.Must Must 在句中表示猜测或推定。意为在句中表示猜测或推定。意为“一定一定”，可以在对现在情况进行猜，可以在对现在情况进行猜测时使用，例如：测时使用，例如：You must be Dr.Smith from the UCLA.You must be Dr.Smith from the UCLA.你是加州大学洛杉矶分校的史密你是加州大学洛杉矶分校的史密斯博士吧。斯博士吧。2.Did you have a good journey?2.Did you have a good journey?常在接机时问候对方，类似表达还有：常在接机时问候对

35、方，类似表达还有：Did you have a good flight?/How was your journey?Did you have a good flight?/How was your journey?3.I am looking forward to doing some sightseeing later on.3.I am looking forward to doing some sightseeing later on.Look forward to Look forward to 指指“期望，盼望期望，盼望”，to to 是介词，后跟动名词或名词。如：是介词，后跟动名词

36、或名词。如：She looks forward to this evening with keen delight.She looks forward to this evening with keen delight.她期待今晚玩得开她期待今晚玩得开心。心。4.In fact,I feel as crisp as a new dollar bill.4.In fact,I feel as crisp as a new dollar bill.Dollar bill,Dollar bill,意为钞票，该词组意思为像一张崭新的钞票一样利落。对话中意为钞票，该词组意思为像一张崭新的钞票一样利落。对话中引申为有精神。类似习语有：引申为有精神。类似习语有：as blind as a bat.as blind as a bat.有眼无珠（像蝙蝠一有眼无珠（像蝙蝠一样瞎）样瞎）As bold as brassAs bold as brass厚颜无耻（脸皮厚得像黄铜）厚颜无耻（脸皮厚得像黄铜）第10页/共11页