剑桥国际英语教程.pptx

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1、How to Make a Telephone Call(1)Announcing Identity A.Person Calling:B.Person Called:Hello,this is .Im calling fromHello,Im .Hello,this is .Who is speaking?May I have your name?May I ask who is calling?Who is that speaking?If you are not sure who the speaker is,you can say:第1页/共62页(2).Asking if some

2、one is in?A.Person calling:Id like to speak to Can/may I speak to Mr.,Please?Hello,is available/there?第2页/共62页How to Make a Telephone CallB.Person Called Speaking.This is Jing.Thats me.第3页/共62页How to Make a Telephone Call Person Called is not available lIm afraid hes in a meeting/not in(the office)/

3、still at lunch/not available at the moment.Is any thing I can do for you?lCan I give him a message?/Can I take a message?lSorry,shes just gone out.Would you like to ring back later?lWould you like to speak to someone else?第4页/共62页How to Make a Telephone Call Ask caller to wait Yes,he is.One moment,p

4、leaseHold on(a moment),please.Let me see if hes here.Hold the line,Ill see if hes in/Ill go and find out.Ill just find out if hes in the office.Hang on.第5页/共62页How to Make a Telephone CallIf the speaker dials the wrong number,you can say:Can I speak to Mr Lin Ming?lLin Ming?Im sorry,but theres nobod

5、y here by this name.lIm afraid we have no one by that name.lIm afraid youve got the wrong number.lIm sorry.But Im afraid that you must have/have dialed the wrong number.第6页/共62页How to Make a Telephone CallIf you cannot hear clearly,you can say:Im sorry./Pardon me?I cant hear you very well.It seems t

6、hat we have a poor connection.Shall I hang up and call you back?第7页/共62页(3)Asking when the person wanted will be inA.Person calling:B.Person called:What time do you expect her back?What time could I reach her?When is he expected to be back?Do you know when hes in?He is not available till afternoon.H

7、ell be here in 30 minutes.Hell be back around two oclock.(Should I have him call back?)You can ring again one hour later.In half an hour,I guess.But Im sorry I cannot tell you exactly.第8页/共62页(4)Asking the telephonist for help A.Person calledB.Person callingCan you put me through to?Can you connect

8、me with the reservation office,please.Could I have extension 432?/extension 432,please.Good morning,United Airline.United Airline,may I help you?第9页/共62页(5)Leaving a messageA.Person calling:B.Person calledCan I leave a message?Could you ask him to call/ring me back?Please have him return my call.Wou

9、ld you mind having him call me back some time tomorrow?Could you tell him I rang?Can/May I take a message?Any message for him?Do you want to leave words/a message for him?Should I tell him youll call back,or do you want him to call you?Would you like to leave a message?第10页/共62页How to Make a Telepho

10、ne CallCall again or call back another time:Could you please call again tomorrow?Would you possibly call again ten minutes later?Im sorry,Mary.Im busy now.Can I call you back in about half an hour?Please feel free to call me again.All right.Ill call again later.第11页/共62页(6)Confirming whether you are

11、 understoodA.Person calling:B.Person called:Do you understand me,sir?Are you following me,sir?NO,Im afraid not.Yes,I follow you.Would you explain a little bit more?Could you put that in more specific terms?Could you put that more simply?第12页/共62页(7)Ring offA.Person calling:B.Person called:Thanks a l

12、ot.Good-bye.Ill get back to you soon.Thanks for calling.Good-bye.OK.Bye-bye.第13页/共62页ExcersizeTelephonist:company.Can I help you?Caller:Er _,please.Telephonist:Mr Anderson.Just one moment,Ill put you through.Anderson:yes,Anderson,accounts.Caller:oh,erhellois that Dr Bill Anderson?Anderson:what?Nono,

13、this is Peter Anderson.Youve got _.You probably want Dr Anderson in R&D,thats um657.All right,657.Caller:oh,umwell,_ through the switchboard,please.Anderson:Huh!well,Ill try(the line goes dead)Caller:Hello?第14页/共62页Oral practiceCall one of your classmates and ask him to bring a dictionary tomorrow m

14、orning.Suppose you cant contact the person you want ask his/her roomate to take a message.第15页/共62页Set the sceneSuppose you are secretary.Your boss is at an important meeting now.Suddenly,you received an international phone call from your bosss mother.She said that she would arrive in BJ two days la

15、ter and asked the boss to pick her up at the airport.第16页/共62页Role play You will attend your friends birthday party at night.But your parents dont allow you to get home late.第17页/共62页Role playA:Where are you going,Lily?B:Im going to.,Dad.A:You mustnt come home late.You must be home at.C:Lily is.year

16、s old.Shes not a baby.She always comes home early.A:Oh,all right!But you mustnt come home after.B:Yes,Dad.Thank you,Mom.C:Thats all right,dear.Goodbye.Enjoy yourself!第18页/共62页Role play-Complaining about your husbandYou always quarrel with your husband about the housework.Because you are so busy,but

17、you have to look after the whole family without his help.Yesterday he invited four friends to dinner before informing you.At the same time,he is very messy.第19页/共62页A:Maggie,how have the things been？B:Oh,much the same.My husband and I still seem to have argumentsn.all the time.A:What do you quarrel

18、about?B:Oh,everything.For example,when he gets home,he expects me to run around and get his dinner.He never does anything at home.A:Mmm.B:And yesterday!He even invited four of his friends to come round for a drink and didnt tell me before.A:I see.B:And hes so messy.Hes worse than a kid.He always thr

19、ows his clothes on the floor.After all,Im not his servantn.You see,thats the trouble.第20页/共62页Role play-Rent a houseYou made a phone call to inquire sth about renting the house.The landlord introduced the house and price.At last you made a date to look at the house.第21页/共62页A:.I understand you have

20、a room for rent.B:Yes,thats right.Ive got just one room still vacant.Its rather small,but Im sure youll find its very comfortable.A:I see.And how much do you charge for it?B:The rent is five thousand dollars a month.A:I see.It is very nice?B:Oh,yes.It looks onto the garden and it faces south,so its

21、bright and sunny,too.Its very attractive.Would you like to come see it when it is convient to you?A:Yes,Im very interested.Thats the kind of room Im looking for.第22页/共62页小赵:早上好,杭州纺织品(Textile)公司.Lisa:早上好,我是ABC 公司Lisa.刘军在吗?小赵:恐怕他出差了,要不要留个口信?Lisa:好啊.请你转告他给我回个电话吗?小赵:当然可以?稍等一下,我拿支笔.,请讲.Lisa:我的名字叫Lisa Ali

22、cia.小赵:请拼读一下好吗?Lisa:好的.L-i-s-a A-l-i-c-i-a.小赵:丽莎.阿丽丝亚Lisa:我的号码是001818-8832173小赵:0018188832173Lisa:请转告他,我需要一份最新的产品目录(catalogue).小赵:好的.我已记下来了.你需要一份最新的 产品目录.Lisa:对,而且告诉他,我想尽快和他谈一下新的定单.如果可能,请他明天下午给我电话.小赵:好的还有别的事吗?Lisa:就这些了.谢谢你.再见小赵:再见.Oral practice第23页/共62页DiscussHave you ever received an international

23、phone call?How do you feel when you first make a phone call to a foreigner in English?第24页/共62页DiscussionWhen you have a business call,what should you pay attention to?Make full preparation and communicate purposely;Pay great attention to your attitude and tone,trying to be friendly,gentle and consi

24、derate;Take care of telephone etiquette and try to use proper telephone language;Take telephone notes clearly and detailedly;talk business in working time and never when they are off work.If have to,show your sincere apology in advance;Take jet lag into consideration;第25页/共62页DisscusionHow did each

25、of misunderstandings happen?What should each of the people have done or said to avoid the problems and mistakes?Plan your call by making notes beforehand.Talk slowly and clearly.Listen carefully to what the other person says.Note down important details(numbers,spellings,dates and times,etc.).Check b

26、ack that you have understood important details correctly.Follow up the call with a fax,e-mail or letter,confirming the details.第26页/共62页How to make an international phone call Telephone:00+country code+区号+号码 （手机号码）00+44+1337+123 456China 86 America 1 the UK 44 Cell phone:主叫国际冠码+被叫国家代码+被叫号码011-86-139

27、.（USA to China)00-1-976-325-（China to USA)中国00，美国011第27页/共62页Grammar focus-subject and object pronounsSubjects go before the verbObjects go after the verb第28页/共62页Grammar focus-subject and object pronouns第29页/共62页SnapshotWhich activities are also popular in your country?第30页/共62页DisscusionWhat other

28、 activities are popular in your country?What are your favourite activities,why?第31页/共62页Conversation-Id love to!What are they talking about?第32页/共62页Conversation-Id love to!ComprehensionDid Jennifer receive Michaels original invitation?Why?When will they go to meet?第33页/共62页Pronounciation-want to an

29、d have to第34页/共62页Grammar Focus-Invitation;verb+toIf you want to invite sb to do sth,what should you say?第35页/共62页Grammar Focus-Invitation;verb+toWe use Would you like to.and Do you want to.to make invitation Would you like to.is more formal than Do you want to.第36页/共62页Exercise第37页/共62页Role play-Ma

30、ke an invitationYour friends went to BJ for the first time.You wanted to invite them to dinner,but for some reason,they refused.So you recommended to change a date.Finally,they agreed.Your high school classmate is going to have a wedding reception on Sunday afternoons.However,you have to work.第38页/共

31、62页Excuse,excuseExcuse is a reason for not doing sth.Your excuse can be true or false.It is impolite to decline an invitation by just sayingno.To politely decline an invitation,people usually sayI am sorry,but(excuse).第39页/共62页Excuse,excuseDo you ever use any excuses if you dont want to do something

32、?What are your three favourite excuses?第40页/共62页Pair workWrite down three things you want to do this weekend.Invite your classmates to do the things.You classmates respond with excuse.第41页/共62页Lets make a dateImagine this is a next month calendar.Write ten plans on the calendar.第42页/共62页Lets make a

33、dateLook at your calendar,agree on a date to do something together.第43页/共62页DiscussionWhere do you like to go in your city or town on the Labors day?Which shows or events do you like?第44页/共62页ListeningHere are three messages from the answering machine.There are some mistakes,pls correct them.第45页/共6

34、2页ReadingMiami Florida-Whats on this saturday?New vocabularyjungle:a tropical forestexperience:learn about sth firsthandseats.sell out quickly:people buy all the tickets for seats quicklyexotic:unusual and strangenature park:a park with a lot of plants and animalstrick:a funny act that entertains pe

35、opleunder the stars:outdoors at nightseating is still available:you can still get a seatlatest:newestmulticultural:have many culturesjewelry:earrings,necklaces,bracelets and rings第46页/共62页第47页/共62页第48页/共62页第49页/共62页稍等稍等 Couldyouholdon,please?能稍等一会吗？能稍等一会吗？Willyouholdtheline,please?Waitamoment,please

36、.请稍等请稍等 Heisonanotherlinenow他在接另一个电话他在接另一个电话让你久等了让你久等了Imsorrytokeepyouwaiting.第50页/共62页 急事急事Itsurgent.CouldIhavehermobilephonenumber?Imsorrytocallyousolate/early.Ineedtogetincontactwithhimrightnow.第51页/共62页听不清听不清/懂懂 Couldyouslowdown,please?慢一点慢一点Ibegyourpardon?/Pardon?再说一遍再说一遍Wouldyousaythatagain?Id

37、onthearyouverywell.第52页/共62页 打错电话打错电话TheresnoonenamedAnnahere 这儿没有叫安娜的这儿没有叫安娜的 Areyousureyouhavetherightname？你肯定没弄错姓名吗？你肯定没弄错姓名吗？Youmusthavethewrongnumber 你一定是弄错号码了你一定是弄错号码了Imsorry，theresnobodybythisname对不起，没有这个人对不起，没有这个人 第53页/共62页Conversation 1你好，我想找苏珊。你好，我想找苏珊。不好意思，她现在不在，可以留言吗？不好意思，她现在不在，可以留言吗？不用了

38、，我过会再打过来，谢谢。不用了，我过会再打过来，谢谢。不客气。不客气。第54页/共62页Conversation 1Hello,IdliketospeaktoSusan.Imsorry,shesnotinatthemoment.CanItakeamessage?No,Illcallbacklater.Thankyou.Yourewelcome.第55页/共62页Conversation 2你好，请找李丽?请问你是哪位?我是李雷。请稍等。李丽，有你的电话。好的，谢谢。你好，这是李丽。第56页/共62页Conversation 2Can I speak to lili?Whos calling,p

39、lease?This is lilei.Hold on a second,please.Lili，you are wanted on the phoneOk,thank you.Hello,lili speaking.第57页/共62页Making a telephone Conversation李丽给李丽给SmithSmith先生打电话，先生打电话，电话接听者去看他在不在，电话接听者去看他在不在，过会，过会，SmithSmith来接电话，来接电话，李丽问是否把合同发过来，李丽问是否把合同发过来，SmithSmith说已发并打过电话但没人接听，说已发并打过电话但没人接听，李丽查邮箱看到邮件。李

40、丽查邮箱看到邮件。第58页/共62页Making a telephone Conversation Ford:hello!Lili:hello,thisislilifromGreatWallMotorCompanyinChina.CanIspeaktoMr.Smith?Ford:Justhold,Illseeifheshere.Lili:ok.Smith:hello,thisisJohnspeaking.Lili:Mr.Smith,thisislili,Iwonderwhetheryouhavesentusthecontract.第59页/共62页Making a telephone Conv

41、ersationSmith:Isentitjustnow,andIcalledyouanhourago,butnobodyanswered.Lili:oh,letmesee,Ivereceivedit,thankyou!Smith:Yourewelcome.Lili:Nicetalkingtoyou,bye.Smith:Bye-bye。第60页/共62页电话分机：extension电视电话 video phone打不通：cannot get through占线：the line is busy.您所拨打的用户现在正忙，请稍后再拨 The subscriber you dialed is busy now,please dial later.对不起，您所拨打的用户已关机。Sorry,The subscriber you dialed is power off.第61页/共62页感谢您的观看！第62页/共62页