外贸邮件范文大全.pdf

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1、-可编辑外贸邮件范文大全1.向顾客推销商品Dear Sir:May 1,2001Inquiries regarding our new product,the Deer Mountain Bike,have been coming in from all parts of the world.Reports from users confirm what we knew before it was put on the market-that it is the best mountain bike available.Enclosed is our brochure.Yours faithf

2、ully2.提出询价Dear Sir:Jun.1,2001We received your promotional letter and brochure today.We believe that your would do well here in the U.S.A.Kindly send us further details of your prices and terms of sale.We ask you to make every effort to quote at competitive prices in order to secure our business.We l

3、ook forward to hearing from you soon.Truly3.迅速提供报价Dear Sir:June 4,2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike.It gives us great pleasure to send along the technical information on the model-可编辑together with the catalog and price list.After studying the prices and

4、 terms of trade,you will understand why we are working to capacity to meet the demand.We look forward to the opportunity of being of service of you.交易的契机4.如何讨价还价Dear Sir:June 8,2001We have received your price lists and have studied it carefully.However,the price level in your quotation is too high f

5、or this market,If you are prepared to grant us a discount of 10%for a quantity of 200,we would agree to your offer.You should note that some price cut will justify itself by an increase in business.We hope to hear from you soon.Yours truly欢迎加入外贸交流QQ 群：5-1 同意进口商的还价Dear Sirs:June 12,2001Thank you for

6、your letter of June the 8th.We have accepted your offer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices.You should note that the recent advances in raw materials have affected the cost of this product unfavorably.However,for your orde

7、r we have kept-可编辑our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs:June 12,2001Thank you for your letter of June the 8th.We regret that we cannot meet your terms.We must point out that the falling market here leaves us little or no margin of profit.We must ask you for a keener price in respect to futu

8、re orders.At present the best discount offered for a quantity of 200 is 5%.Our current situation leaves us little room to bargain.We hope you will reconsider the offer.Truly6.正式提出订单Dear Sir:June 15,2001We have discussed your offer of 5%and accept it on the terms quoted.We are prepared to give your p

9、roduct a trial,provided you can guarantee delivery on or before the 20th of September.The enclosed order is given strictly on this condition.We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly-可编辑7.确认订单Dear Sir:June 20,2001Thank you very much for your o

10、rder of June 15 for 200 Deer Mountain Bikes.We will make every possible effort to speed up delivery.We will advise you of the date of dispatch.We are at your service at all times.Sincerely8.请求开立信用证Gentlemen:June 18,2001Thank you for your order No.599.In order to execute it,please open an irrevocable

11、 L/C for the amount of US$50,000 in our favor.This account shall be available until Sep.20.Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9.通知已开立信用证Dear Sir:June 24,2001Thank you for your letter of June 18 enclosing details of your terms.According to your request for o

12、pening an irrevocable L/C,we have instructed the Beijing City Commercial Bank to open a credit for US$50,000 in your favor,valid until Sep.20.Please advise us by fax when the order has been executed.-可编辑Sincerely10.请求信用证延期Dear Sir：Sep.1,2001We are sorry to report that in spite of our effort,we are u

13、nable to guarantee shipment by the agreed date due to a strike at our factory.We are afraid that your L/C will be expire before shipment.Therefore,please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11.同意更改信用证Gentlemen:Sept.5,2001We received

14、your letter today and have informed our customers of your situation.As requested,we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30.Please keep us abreast of any new development.12.抱怨发货迟延Dear Sirs:Sept.25,2001Concerning our order No.599 for 200 mou

15、ntain bikes,so far you have shipped only 50 bikes against the shipment.We are notifying you that we reserve our right to-可编辑claim on you for the shortage,if it is confirmed.We have given our customers a definite assurance that we would supply the goods by the end of September.We hope you will look i

16、nto this urgent matter.Yours faithfully12a.处理客户的抱怨Gentlemen:Sept.30,2001In response to your letter of Sept.25,we regret your complaint very much.Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs

17、.The trouble was not serious,and the vessel is now on her way.She would arrive at your place tomorrow or the next day.Truly14-1 取消订货Dear Sirs:Oct.2,2001We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept.30.Since you have failed t

18、o uphold your end of the agreement,we find it necessary to cancel our order.Unfortunately,our buyers cannot wait indefinitely for the units.We are sorry that it is necessary to take such a drastic step.-可编辑Sincerely14-2 谅解迟运原因Gentlemen:Oct.2,2001We have received of your notice of delay of shipment d

19、ue to mechanical troubles on the ship.We are pleased that the order is now on its way.Thank you for the notice.We are eagerly awaiting the ships arrival.Yours faithfully交易的尾声15.货物损坏报告Dear Sirs:Oct.4,2001Upon arrival of your shipment,the ships agents noticed that case No.5 was damaged and notified us

20、.The number of articles in the case is correct according to the invoice,but the following articles are broken:(List of articles)As you will see in our survey report and of the ships agents,that these units are damaged and quite unsaleable.Please send us replacements for the broken articles;we await

21、your reply in due course.Sincerely16-1.拒绝承担损坏责任-可编辑Dear Sirs:Oct.8,2001Thank you for informing us of the damaged shipment.Since the units were packed with the best of care,we can only assume that the cases were handled roughly.We therefore urge you to lodge your claim with the insurance company.Sinc

22、erely16-2.承担赔偿责任Gentlemen:Oct.8,2001As soon as we got your letter we got in touch with the packers and asked them to look into the matter.It appears that the fault lies with the packaging materials used.We have since corrected the mistake.We apologize for the oversight,and are sending a new delivery

23、 immediately.Sincerely交易花絮17.催要逾期货款Dear Sirs:Nov.30,2001It has come to our attention that your payment is one month overdue.The units ordered were delivered to you on September 26 and were invoiced on September 30.Payment is due on October 30.We look forward to seeing your remittance-可编辑within a wee

24、k.Sincerely18.付清逾期货款Dear Sirs:Oct.3,2001We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance.We are sorry for the inconvenience.The sum of US$20,000 has been sent to you by Telegraphic Transfer and should reac

25、h you sometime tomorrow.Sincerely19.外贸英语函电范文：如何处理货损投诉函电范文Dear Mr.King:We have received your letter of 16th.April,informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.Upon receipt of your letter,we have given this matter our

26、 immediate attention.We have studied your surveyors report very carefully.We are convinced that the present damage was due to extraordinary-可编辑circumstances under which they were transported to you.We are therefore not responsible for the damage,but as we do not think that it would be fair to have y

27、ou bear the loss alone,we suggest that the loss be divided between both of us,to which we hope you will agree.外贸函电范文：如何处理货损投诉函电范文亲爱的金先生：我们已经收到您4 月 16 日的来信。信中说到我们所发货给您的缝纫机破损情况是由于我们的包装问题所引起的。一收到您的来信，我就对这一事件高度重视，仔细研究了您的检验员所提供的报告。我们确信货物现在所受的损坏是因为在运送过程中某些特殊环境所引起的。因此我们并没有责任来承担这次损失。但是我们认为让您单独承担这次货损对您来说是非常不

28、公平的。因此我们建议这次损失由我们双方分摊。希望您能同意。20 May 2005 Kee&Co.,Ltd 34 Regent Street London,UK Dear Sirs:-可编辑Thank you for your letter of 20 May referring to your order no.252.We are glad to hear that the consignment was delivered promptly.We regret,however,that case no.46 did not contain the goods you ordered.We

29、have investigated the matter and find that we did make a mistake in puttingthe order together.We have arranged for the correct goods to be dispatched to you at once.Therelevant documents will be mailed to you as soon as they are ready.Please keep case no.46 and its contents until called for by our a

30、gents who have been informed of the situation.We apologize for the inconvenience caused by our error.Yours faithfully,Tony Smith Chief Seller-先生:多谢五月二十日有关第252 号定单的来信。得悉货物及时运抵，感到高兴。有关第 46 号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失。该缺货已安排即时发运，有关文件准备好后会立即寄出。错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。-可编辑因此失误而引致任何不便，本公司深感歉意。销售部主任托尼.斯密思谨上2005 年 5 月 20 日