全国国际商务英语考试(一级)口语答案.pdf

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1、实用文档.Reference Key for Simulated Test of Chapter 1 Section ASample Talk When meeting old or new customers or business partners,people seldom get directly down to business after exchanging greetings because that might be thought too business like,cold and abrupt.Both parties need a bit warming-up.So

2、they resort to small talk,talking about impersonal topics such as weather,food,local impression,etc.，among which,the safest and most popular topic is weather.People like talking about weather for it offends nobody,yet it affects everybody s life.It is of great concern to business people who travel a

3、 lot.Whenever they come to a new place,the first thing they notice is the weather difference.Besides weather,you can talk about local food,people or places of interest.But be sure not to touch upon sensitive political or religious issues especially when your stand is at odds with your partner.If you

4、 do,amid heated discussion,you might lose your head,lose your temper and worst of all,lose the customer!Therefore,be careful with the choice of the topics for small talk.A congenial chat may pave your way to further business discussion while improper small talk may ruin your business opportunity.Sec

5、tion B Reference Key for Sentence Interpretation from Chinese to English：1.您一定就是我 们盼望已久的客人莫卡帕先生吧。You must be our long-expected guest,Mr.Mkapa.2.但愿您在（中 国）这里逗留愉快。I hope youve had a pleasant stay here.Section C Sample Dialogue Zhang Xiaoqiang:May I sit here?Judy Smith:Yes,please.Zhang Xiaoqiang:Another

6、 raining day,isnt it?Judy Smith:Does it rain like this all year long in Nanchang?Zhang Xiaoqiang:No,no.Only for a couple of months.It s called“plum rains season.”Its bad for the tourists though.Are you a tourist?Judy Smith:No,I came on a business trip to inspect some orange orchards to see if there

7、exists the possibility of starting a joint venture here.Zhang Xiaoqiang:Are you the secretary?Judy Smith:What made you think so?实用文档.Zhang Xiaoqiang:You are so young and charming.Judy Smith:I m the Production Manager of Sunrise Juice in California.Zhang Xiaoqiang:Incredible!No kidding!Judy Smith:Too

8、 much said about me.What about you,the young and charming gentleman?Zhang Xiaoqiang:Im a cashier of Minsheng Bank Nanchang Branch.May I ask your name please?Judy Smith:Judy Smith.Just call me Judy.And you?Zhang Xiaoqiang:My name is Zhang Xiaoqiang.Judy Smith:Can I call you Zhang Xiao?Zhang Xiaoqiang

9、:No,no.Chinese names dont work that way.Contrary to English names,we Chinese put family name first,given name after.So Xiaoqiang is fine.Judy Smith:Xiaoqiang,nice talking with you.Zhang Xiaoqiang:The same to me,Judy.实用文档.Reference Key for Simulated Test of Chapter 2 Section A Sample Talk:Hello,every

10、body!Welcome to ABC Company s Show Booth1!I m a sales representative of ABC Company.Let me introduce our company to you.Please ask any questions at any time.Starting its operation2 in 1991,ABC has become a leading company in wire and cable industry.We have thousands of wire and cable products coveri

11、ng infrastructure3,automotive4,audio/video,computer networking,communication,medical and a lot more.The biggest advantage of our products is that they are environmentally friendly5 since our wire and cable are all free of lead and cadmium.For networking cable,we are the only Chinese company that is

12、able to produce Cat 5E 25 pair cable and today we are OEM6 to more than ten big brands in networking and LAN cable markets.I m confident youll not regret using our products.Notes:1.booth:small,usually temporary,stall where goods are sold or displayed at a market,a fair or an exhibition摊位；展台2.operati

13、on:the work or activities done by a business,organization etc.公司营运；业务活动3.infrastructure:stock of fixed capital equipment in a country(for example,roads,railways,power-stations,water supply,etc)基础设 施；基 础机构（国家的固定基本设备，如公路，铁路，发电站，供水装置等）4.automotive:of automobile汽车的；自 动机车的5.environmentally friendly:not d

14、amaging to the environment环保的6.OEM:original equipment manufacturer,a factory turning out products for other firms to sell under the latters brand names贴牌生产商Section B 实用文档.Reference Key for Sentence Interpretation from Chinese to English：1.欢迎来到我公司 参观，让我向您介绍一下我 们的公司。Welcome to our company!Let me intro

15、duce our company to you.2.你们每年都花很多 钱进行研发和产品升级吗？Do you spend a lot on research and development and upgrade your products each year?Section C Sample Dialogue Song Nan:Since we are new to each other,Id like to introduce our company to you.Rex White:Go ahead.Im all ears.Song Nan:Our company is a Sino-It

16、alian joint venture established in the year 2,000,a happy and effective marriage,I should say,which combines the latest fashion and design in Italy with cheap raw materials and labor in China.Rex White:You are doing good business,I suppose?Song Nan:You said it.What can beat shoes with good design an

17、d quality but reasonable prices?While our competitors have been forced to reduce production,weve been producing to our f ull capacity to meet the high demand of both domestic and overseas market.Rex White:Are you making footwear for men,women or children?Song Nan:Mainly for men and women,which accou

18、nt for 80%of our output.Children s shoes consuming the leftover bits and pieces of material take up the rest 20%.We are especially proud of our womens footwear.Rex White:What merits do they have?Song Nan:You must have often heard women complaining that the shoes are killing them.You ll never hear su

19、ch complaint from women wearing our shoes thanks to the superior and scientific designing.That s why they are so popular with so many women customers.Actually we have numerous loyal customers who only buy our brand of shoes for their footwear.Rex White:That s really something.I heard the other day a

20、 number of footwear companies sponsored a race for women with high-heeled shoes on.Whats the outcome?Song Nan:Century Footwear won the first place.Some participants bruised their ankles,others broke the shoe heels.Our player reached the finish first,intact for herself and shoes.Rex White:What a craz

21、y race!Thats pretty hard for the women participants.Song Nan:But no lack of volunteers.Do you know what the prize was?A pair of Century shoes!实用文档.Reference Key for Simulated Test of Chapter 3 Section ASample Talk In the first situation1,when the person wanted on the phone is not available2,it won t

22、 do3just to say“He is not in at the moment”and hang up4.You should ask the caller if he or she would like to leave a message.This not only makes it easier for futurecontact5,but also impresses6 the caller with good image of your company.When you receive a call of emergency7,you should be eager to8he

23、lp and try your best9to ease10the callers worries and vexations11by promising to take action12to solve13 the problem.Never grudge14 sentences of care for you can not convey15 your concern by means of expression or gesture16on the phone.This is not only out of etiquette,but can lay a good foundation

24、in building up good relations for future business success.When you receive a call of complaint17,what you can do is to explain18 the reason calmly19 and sincerely20.If the caller is very angry with what has happened,the most effective way to appease21 him is to promise22this wont happen again.Upon h

25、earing this,the caller would feel rather mean if he pursues23 the matter any further.Notes:1.situation:set of circumstances or state of affairs,especially at a certain time 情况，状况，形势2.available:able to be seen,visited or talked to 可会见的，可 与之交谈的3.it won t do:it is not proper这样做不行，这样做不合适4.hang up:end a

26、telephone conversation by replacing the receiver挂断电话5.future contact:communication in the future将来联 系或交往6.impress:have a favourable effect on somebody 给予某人深刻印象7.emergency:sudden serious event or situation requiring immediate action紧急事件；紧急情况8.eager to:keen;full of interest or desire热心的；热切的9.try your

27、best:do all that you can全力以赴；竭 尽全力实用文档.10.ease:relieve from pain,anxiety,discomfort,etc 减轻或消除痛苦，忧虑，不适等11.vexation:state of being annoyed or worried烦恼；忧虑12.take action:do something in response to what has happened采取行 动；行动起来13.solve:find a way of dealing with a difficulty,problem,etc 解决（困难，问题 等）14.gru

28、dge:do or give something very unwillingly 勉强做某事或 给某物，舍不得15.convey:express what you are thinking or feeling without stating it directly表达;传达,转达16.gesture:expressive movement of a part of the body,especially the hand or head姿势；手势plaint:a written or spoken statement of dissatisfaction 投诉；申诉18.explain:g

29、ive a reason for something说明某事物的原因或理由；解释19.calmly:quietly and without excitement,nervous activity,or strong feeling 镇定地；平 静地20.sincerely:genuinely;in a way that is honest and true,and based on what you really feel and believe真诚 地；诚挚地21.appease:make somebody or something quiet or calm,usually by maki

30、ng concessions or by satisfying demands 使某人或某事物安 静或平息22.promise:tell someone that you will definitely do something or that something will happen许诺；答应23.pursue:continue trying to ask about,find out about a particular subject 追究；追查Section B Reference Key for Sentence Interpretation from Chinese to Eng

31、lish：1.请让他给我回电话，我整 个下午都不 会外出。Ask him to call me back,please.Ill be in all afternoon.实用文档.2.占线，您愿意等一 会儿吗？别挂断电话，我给你接通。The lines engaged.Do you want to hold?Please hold while I put you through.Section C Sample Dialogue Ms.X:Hello,Haidelberg Press.Can I help you?Zhang Sheng:Hello.I m calling to inquire

32、about a late delivery.We have ordered some spare parts for fixing the printing machine,but till now we havent received the order yet.As a result,we had to stop production.Could you put me through to the manager of your Shipment Department?Ms.X:Yes,of course.(After putting him through,no one receives

33、 the call.)Im sorry,sir,I m afraid the manager is not in the office at the moment.Would you like to leave him a message?Zhang Sheng:All right.Please tell him“Zhang Sheng from the Purchasing Department in Xunchi Printing Co.,Shanghai,China called to inquire about the late delivery of the spare parts

34、ordered to repair our printing machine.We are awaiting his quick reply.”Please give him the message as soon as possible.Its so urgent.You see,we cant resume production without fixing the printing machine with these parts.Ms.X:I can understand,sir.I promise Ill let him know at the earliest possible t

35、ime.Zhang Sheng:Thanks a lot.Good-bye!Ms.X:You are welcome.Bye!实用文档.Reference Key for Simulated Test of Chapter 4 Section A Sample Talk The scheduling1 of appointment is very important in western culture.If you want to visit somebody or invite somebody for a business interview,the best way is to mak

36、e an appointment with him in advance,because most westerners often keep a strict personal schedule.They welcome neither unexpected visitors nor abrupt invitations.Usually they keep three schedules:one for daily events,one for weekly planning,and one for long term planning.They live and work accordin

37、g to the schedules.Making an appointment shows our respect for this cultural custom in the way we are asking him to fit our meeting in their time allotment2 instead of intruding3rudely.Before making an appointment,you must know the full name and title of the person you want to meet or invite.If nece

38、ssary,you can check with his secretary.All the appointments should be double-checked for accuracy.The time,place,names of the participants should be verified4.Attaching great importance to punctuality,westerners wont change the appointment at will5.Never find excuses such as a traffic jam,since you

39、should have thought about that and started much earlier.However,once such a thing happens,you should inform the other party immediately so as not to keep them waiting.This is the most basic common sense for appointment etiquette6.Apology afterwards is not encouraged for it will result in the displea

40、sure of your partner.In general,it is very impolite for you to fail to keep an appointment.So its advisable that youd better keep the appointment once you ve made it.Notes:1.schedule:arrange something for a certain time 为某事安排 时间2.allotment:action or amount of time,money,etc given as a share of what

41、is available分配；分派3.intrude:put oneself into a place or situation where one is unwelcome or unsuitable打搅；侵扰4.verify:check;make sure that something is true or accurate 证实；核对5.at will:as one pleases随意；任意6.etiquette:the formal rules for polite behaviour in society or in a particular group礼实用文档.节；礼仪Secti

42、on B Reference Key for Sentence Interpretation from Chinese to English：1如果合适的 话，我想在明天上午十点召集所有经理们开会。I want to set up a meeting of all the senior managers at ten tomorrow morning if it suits all.2您想让我明天早上打 电话提醒你来赴约吗？Would you like me to phone tomorrow morning to remind you of your appointment?Section

43、C Sample Dialogue Mr.Gilbert:Hello.Miles Trading Co.,Ltd.Can I help you?Ma Ying:Hello.Id like to speak to the Manager Mr.Gilbert,please.Mr.Gilbert:Speaking.Ma Ying:Good morning,Mr.Gilbert.This is Ma Ying,Secretary of the Qicai/Seven Color Children Garments from China.Our Sales Manager would like to

44、make an appointment with you to discuss the contract on children garments you are going to order from us.Mr.Gilbert:Thats fine.Let me check my schedule.Wait a minute I ll be available next Tuesday afternoon and Thursday morning.Lets make it Tuesday afternoon then.Ma Ying:Tuesday afternoon?If Im not

45、mistaken,our sales manager will be on a business trip to Shanghai.He is scheduled to come back on Wednesday.Maybe next Thursday will suit us both.Mr.Gilbert:You are right.So I ll go to your office at 9:00 oclock sharp next Thursday morning for the discussion.Ma Ying:It s settled.Well be awaiting you

46、.Have a good day!Mr.Gilbert:Have a good day!实用文档.Reference Key for Simulated Test of Chapter 5 Section A Sample Talk It often happens one has to make changes to the plan or arrangement previously1made.When this occurs,you should inform the business partners concerned as soon as possible,explain in d

47、etail the reasons for the changes of the plan and try to obtain the understanding and consent2of the other party.Always remember civility3 costs nothing.Make an apology for the inconvenience or trouble brought to them if the changes have to be made because of your conduct4.Thus your business partner

48、 would accept the alteration with less displeasure.In addition,youd better tell the other party in person especially when important business activities are concerned.Leaving a message wont do in such a situation.When telling in person,your explanation is more explicit5 and direct and you can get the

49、 response immediately so as to proceed with6further arrangements.More importantly,telling in person shows you pay due respect to your partner and take the matter seriously.Notes:1.previously:before the present time先前；以前2.consent:agreement;permission 同意；允 许3.civility:act of politeness 礼貌；客 气4.conduct

50、:the way a business,activity etc is organized 行为；管理或 经营的方式5.explicit:clearly and fully expressed明确而 详细的6.proceed with:begin or continue something开始或继续做某事Section B Reference Key for Sentence Interpretation from Chinese to English：1.这仅仅 是我们为你 起草的一 份初步日程安排 计划。This is only a copy of the tentative itiner