乘务英语句.docx

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1、机上效劳用语三百句 正常程序Regular Process 一、 登机Boarding 一欢送Grettings 1、您好，欢送您乘坐国航航班！ Good morningafternoon，evening.Welcome aboard Air China. 2、您好，欢送您乘坐星空联盟成员国航航班！ Welcome aboard Air China，a member of Star Alliance. 3、晚上好！请您出示登机牌。Good morning(afternoon，evening).May I have a look at you boarding pass 4、_先生/女士，请用毛

2、巾。Mr./Ms._，may I offer you the hot towel 5、_先生/女士，我们为您准备了橙汁、矿泉水和香槟酒，请问您喜欢哪一种？Mr./Ms._，we have prepared orange juice ，mineral water and champagne fou you.Which one would you like 6、_先生/女士，您需要换一下拖鞋吗，这样会舒服些。 Mr./Ms._，would you like to put on slippers It will make you more comfortable. 7、_先生/女士，需要品尝一下香槟

3、吗？我们配备的是卡迪亚香槟。 Mr./Ms._，would you like to try the champagneWeve got Cartier. 8、天气比拟冷，您需要一杯热茶吗？ Its quite cold.Would you like a cup of hot tea (二)座位Seating 1、您好，请从这边通道往前走。 Good morningafternoon，evening.This aisle(way)，please. 2. _先生/女士，请从这边上楼梯，楼上是公务舱。 Good morningafternoon，evening，Mr./Ms._.Business c

4、lass is in upper deck.Please go this way. 3.座椅排好在行李架上方。 Seat numbers are indicated on the overhead compartments. 20排D座，请跟我来。 Your seat number is 20D.Please follow me. 5.麻烦您侧身让后面的旅客过一下。 Excuse me.Please give way to the passengers behind. 6.好的，旅客登机完毕后，我帮您看看第一排有没有空座位。 Sure,Ill see if there is any vacan

5、t seat for you in the first row after boarding. 7.25E座位没有旅客，起飞后您可以去坐。 25E is vacant.You can change there after take-off. 8.对不起，您旁边的旅客想和她的孩子坐在一起，您方便跟她换座位吗？ Excuse me.The lady next to you wants to sit together with her child.Would you mind changing seats with her 9.对不起，我已经沟通过了，但那位旅客还是想坐靠窗的座位。 I have t

6、alked with that passenger,but he still preferred the window seat. 10.对不起，机上无法办理升舱手续。建议您下次在地面提前办理。 I am afraid we can not upgrade you on board .May I suggest you arrange that procedure in advance at check-in counter next time 11.先生，这里是机组座位，请您回原位。谢谢您的合作！ Excuse me,sir,this is the crew seat.May I kindl

7、y ask you to return to your original seatThank you fou your cooperation. 12.为了使飞机保持配载平衡，请您回到指定的位子上坐好，谢谢您的合作。In order to keep the aircraft in balance ,please return to your original seat.Thank you. 13.对不起，您先在座位上休息，我去问一下我请地服人员查询一下，马上就回来。 I am sorry.Please take a seat first.I will check it with the gro

8、und staff and be back soon. 14.让您久等了，是我们工作的失误。您现在可以坐在15排B座，我带您过去。 ll show you the way. 15.您好，您坐的是应急出口的位置，这是说明书，请您看一下，红色手柄不能触碰，在紧急情况下，请您协助我们的工作。 Sir/Madam,the seat you are taking is in emergency exit area.You are kindly requested to read the safety instruction and not to touch the red handle.We do ap

9、preciate your help in case of emergency. (三)随身物品Belongings 1.您的行李太大，行李架里放不下，一会儿帮您托运吧。 I am afraid your baggage is too big to go into the overhead compartment.May I help you check it up 2.请取出您行李中的护照、贵重及易碎物品。 Could you take your passport ,the valuables,or the fragile items out of your luggage 3.您好，这是您

10、的行李吗？请放在您前方座椅下，或放在行李架上。 4.对不起，先生，您座椅上方的行李架没地方了。我明白您想把包放在身边，我建议您放在前面座椅的下面好吗？Sir,I do apologize that there is no space in the overhead locker above your seat .I understand you would like to keep your bag close to you .May I suggest you stow it under the seat in front of you 5.您好，请问这是您的行李吗？这是应急出口，为了平安，

11、请将您的包放在行李架。Sir/Madam,is this your baggage This is the emergency exit.For your safety,you are kindly requested to put it into the overhead compartment. 6._先生/女士，我帮您把衣服挂在衣帽间，好吗？Mr./Ms_,May I help you hang up your coat in the closet 7.请您把贵重物品和重要证件从口袋里取出好吗？先生，请给我您的登机牌，这样落地前我们就可以找到您还衣服了。谢谢。Sir,could you

12、remove all valuable items and important documents from your pockets May I have your boarding pass as well We will return your jacket before landing.Is that alright for you 二、起飞前 Before Take Off (一) 平安检查Safety Check1. 请系好平安带，将座椅靠背调整到正常位置。Please fasten your seatbelt and put your seat back upright. 2.

13、您好，我们的飞机已经开场滑行，请关闭您的手机电源。Sir/Madam,our plane is taxiing.Please switch off your mobile phone. 3.先生/女士，我们飞机马上就要起飞，为了您的平安，请您马上回到座位上坐好并系好平安。Sir/Madam, as we are taking off shortly,for your safety, please return to your seat and fasten seatbelt. 4.飞机马上要起飞了，这时候使用卫生间是非常危险的！请在飞机平飞之后再使用，好吗？As we are taking o

14、ff shortly,its dangererous to leave your seat .Could you remain seated until we get to the cruising level 5.您好！根据中国民航的规定飞机上不能使用带有飞行模式的手机。也请您要全程关闭手机，谢谢！Excuse me,sir.According to the CAAC regulations,all mobile phones including those with flight mode must be switched off throughout the flight Thank y

15、ou for your cooperation. 6.先生，我知道这个 对您非常重要。但是，为了保证飞行平安，我必须请您关闭手机电源。Sir,I understand that this phone call is very important for you .However,for your safety,please ensure that your mobile phone is switched off now.Your compliance is appreciated. 7.请您把脚踏板收起；调直座椅靠背；收起小桌板，我们的飞机马上就要起飞。As we are taking of

16、f soon,piease put your seat back upright,secure your tray-table and footrest. 8.飞机马上就要起飞了，为了您的平安我们随时可以看到外面发生的情况请把遮光板翻开。As weare taking off soon,for your safety ,please make sure your window shades are drawn up.(so that we can see what is happening outside in case of emergency) (二) 客舱准备Cabin Ready 1.

17、 飞机马上就要起飞了，起飞后我在给您送一杯。The aircraft is taking off immediately. May I serve you right after take-off 2._先生/女士，飞机马上就要起飞了，我帮您把屏幕收起来，好吗。Mr./Ms_,the aircraft is taking off immediately,may I help you stow your personal video. 3.飞机马上就要起飞/落地，请乘务员回座位坐好。Cabin attendants ,please return to your seats for take of

18、f/landing. 三空中效劳In-flight Service (一)综合General 1.您好！我能为您做些什么吗？What can I do for you/How many I help you 2._先生/女士，您今天乘坐的是国航豪华两舱的紫金头等舱/紫宸公务舱。我是_,今天很快乐能为您效劳，如果有什么需要，请随时找我。Mr./Ms_,today you are taking our luxurious First Class named Forbidden Pavilion(/Business Class named Capital Pavilion),Im glad to b

19、e at your service.If you need any help,please do not hesitate to call me . 3.我们今天整个航程大约飞行10小时25分。The flight time today is ten hours and twenty-five minutes. 4.国航将从6月1日起全部使用电子客票，您可以从网上直接购票和办理登记牌。E-tickets will be put into use from the 1st of June in Air China .You can easily book tickets and print bo

20、arding pass on line. 5.为您效劳是我的荣幸。It is my pleasure/great honor to be at your service. 6.如果您有任何疑问我们会随时为您解答。We are pleased to answer your questions. The different color uniforms represent different ranks of flight attendants.8.对不起，我不是很清楚，我问下我的同事I am sorry. I am not sure. Let me check with my colleague

21、s.9.对不起，我不太清楚我们确实切位置。请您查看个人电视上的航路信息好吗？I am sorry. I am not sure of our exact location. May I refer you to the air show on the PTV10.我谨代表全体机组成员祝您生日快乐On behalf of the entire crew, Id like to say happy birthday to you.11.您好，这是呼叫铃，有事儿需要帮助您可以按压这个按钮This is the call button，Please press it if you need any h

22、elp.12. 您今天乘坐的是波音747/空客340飞机The aircraft you are taking is a Boeing747/Airbus 34013.卫生间在飞机的前部/中部/后部，请您跟我来The lavatory is in the front/center/rear of the aircraft, Please follow me.14.希望您在北京过得愉快Hope you will have a nice stay in Beijing15.希望这次北京之行给您留下美好的回忆I hope this trip to Beijing will leave you hap

23、py memories.16.下一届奥运会将在伦敦举行The next Olympic Games will be held in London.17.无论输赢，运发动们都尽了最大努力Whether win or not,the athletes have done their utmost/best.18羽毛球比赛是一项很吸引人的运动工程Badminton is a fascinating sport.19. 北京现在的气候非常适合旅游With this climate of the season ,its very suitable to tour around Beijing.20. 您

24、打算在北京停留多久呢？How long are you going to stay in Beijing21.您来中国多久了？How long have you been in China(二)平安Safety1.航线很长，如果您感到疲倦可以在客舱里稍微活动一下。但这里是紧急出口，为了平安请您不要长时间在此停留。I understand its tiring for such a long flight. You can move around in the cabin. However, for your safety. May I suggest you not to stay long

25、at the emergency exit2.先生，在地板上休息很危险，遇到颠簸会伤到您，对其他旅客也不平安，请回到座位上系好平安带Excuse me. Sir. It is not safe lying on the floor. It might bruise you in case of turbulence and threaten others. Please be seated and fasten you seat belts.3.飞机现在遇有不稳定气流，请您回到原位坐好系好平安带，暂时不要使用卫生间。Because of turbulence ,please return to

26、 your seats and fasten your seat-belts, For your safety. Toilets should not be used at this time.4.平安带信号已经解除，您可使用客舱中部或后部的洗手间The fasten seatbelt sign is off now. You may use the lavatories at the center or the rear of the cabin.5.请您填好表格后把小桌板收好Please stow your tray-table as soon as you finish filling

27、in the form.6.为了平安，我们在着陆前关闭了卫生间，请等到飞机完全停稳后再使用。For your safety, the lavatories have to closed prior to landing. Please refrain from using it until the plane lands and comes to a complete stop.三饮料Beverages1. 先生，现在是下午茶时间，我们准备了各种茶点，希望您在机上能够享受一份悠闲。Mr. ,it is time for afternoon tea.We have prepared variou

28、s tea and refreshments for you to enjoy the leisure onboard.2. 先生/女士，我们有乌龙茶，龙井茶，红茶，菊花茶，煎茶，花茶，绿茶，您喜欢那一种？Mr./Ms. ,We have oolong Tea.Longjing Tea .Black Tea. Chrysanthemum Tea, Steamed Tea,Jasmine Tea and Green Tea. Which one would you like3. 先生/女士，您喜欢淡茶还是浓茶？Mr./Ms ，how would you like your tea, weak o

29、r strong4. 先生/女士，建议您春天里喝一些花茶，它有“理气开郁，辟秽和中的成效。Mr./Ms , it is spring,we suggest you to drink Jasmine tea which is rich in various vitamins and (hence) proved to be a sobering pick-me-up.5. 先生/女士，菊花茶里需要加冰糖吗？Mr/Ms ,do you need any rock candy in Chrysanthemum tea6.茶水好似凉了，让我为您换一杯新沏的吧。It seems the tea is g

30、etting cold. Let me make a new one for you.7.乌龙茶适宜沥干后饮用，最好不长时间在水里浸泡。Its good to separate the tea-leaf from water when drinking oolong tea. Soaking in the water for a long time will destroy its taste.8.这是您的咖啡/茶，热水，小心烫，请拿好。Here is your coffee/hot water.Pleas be cautious when holding it.It is quite hot

31、.9.XX先生，我们为你准备了各种茶，咖啡，果汁，碳酸饮料，矿泉水以及红酒，白酒，白兰地，威士忌，伏特加酒。请问您喜欢哪一种？We have prepared various kinds of tea,coffee,juice,carbonated drinks ,mineral water,and alcoholic drinks like wine,brandy,whisky,gin and vodka10._先生，我们为您准备了红葡萄酒，白葡萄酒，白兰地，威士忌，金酒，伏特加酒。请问您喜欢哪一种？Mr./Ms._,we have red wine,white wine,Cognac,Wh

32、isky,Gin,Vodka,which one would you like11.先生，请问如何调制您的鸡尾酒？How should I prepare your cocktail,sir12.XX先生请问您需要喝点红酒吗？再给您倒一杯矿泉水吧。Would you like a glass of red wineAnd how about a glass of water as well13.请问您要不要喝一点咖啡吗？我们有雀巢金牌咖啡和卡布奇诺咖啡。Would you like a cup of coffeeWe have Nestle golden coffee and cappucci

33、no.14.-先生！红葡萄酒有法国拉菲传奇波尔多，埃斯杜那儿波尔多，美国银矿干红，中国长城赤霞珠红酒，请问您喜欢哪一种？Mr/Ms_,we have lots of choices for red wine such as French Legende Bordeaux, Bordeaux dEstournel,American Silver Stone and Chinese Great Wall Cabernet Sauvignon,which one would you like15.我帮您把饮料放在小桌板上吧，以免酒在电脑上。May I put your drink on the ta

34、ble,so as not to spill it on your computer16.刚刚您在休息，我没有打搅您，请问您要喝点饮料么？我们有各种果汁，碳酸饮料，矿泉水，还有热茶和咖啡，您喜欢哪种？We didnt disturb you when you were having a rest.Would you like something to drink nowWe have juice,carbonated drinks,mineral water,hot tea and coffee,which one would you like17.我再给您添些矿泉水么？还是喝点儿其它饮料？W

35、ould you like some more mineral water or anything other drinks18.对不起，女士，我们的飞机上没有菠萝汁，我向您推荐橙汁或苹果汁好吗？Madam,I do apologize that pineapple juice is not available on this flight,may I offer you orange juice instead19.对不起，没有葡萄酒。给您啤酒好吗？I am afraid wine is not available.May I offer you beer instead20.可以帮您把不用

36、的子收走吗？May I take the glass away(四)供餐Meal1._先生/女士，这是今天的餐谱和酒单，稍候我们将为您订餐。Mr/Ms_,Heres the menu andwine list.Well take you order soon.2._先生/女士，今天为您准备了两顿正餐，您看什么时候用餐？午餐的提供时间在12点左右，可以吗？Mr/Ms_,today we have two meals for you.When would you like to take themHow about 12 oclock for lunch service3._先生！现在是6点钟，现

37、在为您开餐可以么？Mr/Ms_,its 6 oclock now,shall we serve dinner for you4._先生,我帮您铺一下餐巾吧！Mr/Ms_,may I set the table for you5._先生，紫金头等舱新餐具的设计引入了“紫金山门的要素。Mr_,the clements of the doors at the Forbidden Cityhave been introduced into the design of the new tableware for Forbidden Pavilion first class.6.只是您预定的全聚德烤鸭，饼

38、，酱，黄瓜可以和烤鸭一起配着吃。Here is the Quan Ju Roast Duck.You can have it with the slice pancake,soy sauce and cucumber.7._先生，这是蔬菜沙拉，我们配有千岛汁味道微甜和意大利香醋汁味道偏酸，请问您喜欢哪种口味？要不要再加一些？Mr/Ms_,here is the vegetable salad,and we have Thousand Island dressing(which is a little bit sweet)and Italian Balsamic dressing(which i

39、s a little sour),which one would you preferWould you like some more8._先生!这是我们为您准备的榨菜和辣酱，要不要尝试一下？Mr/Ms_,we also have pickled vegetables and chili sauce,would you like some of them9._先生,这是国航紫金头等舱推出的新款餐具，这款餐具的主要概念来源于北京的“紫禁城。Mr_,this is the new fashioned tableware for Air Chinas Forbidden Pavilion first

40、 class.The idea is mainly fromthe Forbidden Cityin Beijing.10.午餐的主材有全聚德烤鸭，软煎鱼和八旗羊肉，煎牛扒，您喜欢用哪一种？For the main course of lunch,we have Peking roast duck,fried fish,Manchurian lamb and beefsteak.Which one would you like11. 我来帮您把座位整理一下，马上为您提供晚餐。Let me make up your seat while youre away.When you come back

41、,well be ready to serve dinner. 12.我帮您翻开小桌板吧！第一排旅客Let me help you prepare the table. 13. XX先生这是今天航班的餐谱，在今天的航班中我们为您准备了一顿丰富的晚餐和一顿营养充足的早餐。Here is the menu.On todayflight,we have prepared a dinner and a breakfast rich in variety and nutrition. 14. 这是今天的菜谱，今天的航班大约飞行2个小时，起飞后我们为您提供午餐。主菜的选择有三种，在这一页，您可以先看一下，

42、稍后我帮您订餐。Here is the menu.The flight takes about 2 hours,and we will be serving lunch after takeoff.There are three options for the main course on this page.Please have a look at the menu first,and I will take your order later. 15. 为了给您创造良好的休息环境，您可以选择在起飞后20分钟或下降前一个半小时用餐。我们今天为您精心准备了香煎鳕鱼、无锡排骨、北京烤鸭。ve p

43、repared pan-fried cod fish,Wuxi pork spare ribs and Peking roast duck. 16. 您别担忧，我们会尽力满足您的要求。但请您在下次订机票时预定，并于乘机前24小时再次确认您的餐食。Please dont worry,we try to meet your need.However,please reserve the special meal next time you book a ticket and confirm it 24 hours before flight. 17. 您好！这是您预定的餐食儿童餐、糖尿病餐、穆斯林

44、餐、犹太餐。Here is the meal you ordered.(CHML-Child meal,DBML-Diabetic meal,MOML-Moslem meal,KSML-Kosher meal) 18. 今天我们为您准备了鱼丸米饭和牛肉米饭，请问您喜欢用哪一种？We have prepared fish ball with rice and beef with rice,which one would you prefer 19. 这是您的餐食？热饮，请小心烫手！Here is the meal/hot drink.Be careful. 20. 实在抱歉，北京烤鸭没有了，不过

45、，今天的无锡排骨和牛肉的味道也不错，您愿意试试吗？I am very sorry.Beijing Roast Duck is not available.However,may I suggest todays Wuxi pork spare ribs and Beef Steak which also taste deliciousWould you like to try it 21. 很抱歉，今天的餐食没有多余的了，我帮您找一些面包或花生好么？I am sorry that there is no extra meal today.Is it alright that I bring y

46、ou some bread or peanuts 22. 您不需要主菜了么？那么请用点水果吧！客人不用主菜时If you dont need the main course,how about some fruit 23，感谢您的理解，下一餐我们一定请您优先选择。Thank you for your understanding.You will have priority to make a choice for the next meal. 24. 您可以看一下第二顿餐食喜欢哪种，我先给您保存下来。For the second meal,which choice would you like

47、 to takeIll reserve it for you. 25. 两餐之间，我们还会提供小吃饼干或三明治。We also offer snacks (biscuits/sandwich)between meals. 26. 稍后我们将播放健身操，健身操后，我们将为您提供晚餐。We will be showing an exercise video soon.Dinner will be served right right after that. 27. 这是您选的意大利香醋枝。加了一勺后需要再加点吗？Here is the Italian Balsamic dressing.Would you like some more 28. 祝您用餐愉快。Bon/Goo