组行期末复习资料题库.pdf

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1、 MULTIPLE CHOICE CHP1:4.The four management functions include all of the following except:a.controlling.b.planning.c.staffing.d.organizing.(c;Moderate;p.4)1.Successful managers and entrepreneurs recognize that:a.technical knowledge is all that is needed for success.b.interpersonal skills are not imp

2、ortant.c.technical skills are necessary,but insufficient,for succeeding in management.d.an understanding of human behavior does not impact effectiveness(c;Challenging;pp.2-3)11.When a manager searches the organization and its environment for opportunities and initiates projects to bring about change

3、,the manager is acting in which role?a.negotiator b.entrepreneur c.disturbance handler d.resource allocator(b;Challenging;Exh.1-1;p.6)13.When managers have the mental ability to analyze and diagnose complex situations,they possess:a.technical puter skills.c.human skills.d.conceptual skills.(d;Challe

4、nging;pp.6-7)14.Which one of the following would not be considered a human skill?pleting accounting reports municating c.resolving conflicts d.working as part of a team(a;Moderate;pp 5-6)18.A common thread running through the functions,roles,skills,and activities approaches to management recognizes

5、the importance of:a.managing technology.b.managing people.c.politicking.d.being efficient.(b;Moderate;p.8)20._ is a field of study that investigates the impact that individuals,groups,and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an o

6、rganizations effectiveness.a.Organizational development b.Management c.Organizational behavior d.People management(c;Easy;p.8)58.Primary dependent variables in OB include:a.productivity.b.absenteeism.c.job satisfaction.d.all of the above(d;Easy;p.23)63.Individual-level independent variables include:

7、a.technology.b.organizational culture.c.perception.d.human resource policy.(c;Moderate;pp.25-26)64._ is the voluntary and involuntary permanent withdrawal from an organization.a.Absenteeism b.Turnover c.Downsizing d.Exit(b;Easy;p.24)CHP2 2.An individuals personality is determined by:a.heredity.b.env

8、ironment.c.situational factors.d.all of the above(d;Easy;p.94)4.Which of the following personality shaping forces is not environmental?a.parents height b.experience c.Protestant ethic d.culture(a;Moderate;p.95)5.Factors that are considered environmental influences on our personality include all the

9、following except:a.birth order.b.heredity.c.culture.d.family norms.(b;Moderate;p.95)7.“Bob is easy-going at home,but at work he becomes very tense and anxious.”This statement attributes Bobs personality more to which of the following?a.heredity b.environment c.situation d.locus of control(c;Moderate

10、;p.95)13.Which of the following is not included in the Big Five model?a.agreeableness b.conscientiousness c.gregariousness d.emotional stability(c;Easy;p.97)14.Which dimension of the Big Five model refers to an individuals propensity to defer to others?a.extraversion b.agreeableness c.emotional stab

11、ility d.openness to experience(b;Moderate;p.97)17.Individuals who rate high in externality(external locus of control):a.are less satisfied with their jobs.b.have lower absenteeism rates.c.are less alienated from the work setting.d.are more involved on their jobs.(a;Challenging;p.97)19.People with an

12、 internal locus of control tend to:a.quit their jobs more often than those with an external locus of control.b.quit their jobs less often than those with an external locus of control.c.perform better on their jobs.d.start their own businesses.(c;Moderate;p.98)23._ is the degree to which people like

13、or dislike themselves.a.Self-esteem b.Authoritarianism c.Locus of control d.Machiavellianism(a;Moderate;p.100)24.People high in the trait self-esteem:a.are less likely to take unpopular stands than low SEs.b.tend to be more satisfied with their jobs than low SEs.c.tend to be less satisfied with thei

14、r jobs than low SEs.d.tend to be more concerned with pleasing others than low SEs.(b;Challenging;p.100)29.An individual who is aggressively involved in a chronic incessant struggle to achieve more and more in less and less time is a(n):a.Type A.b.Type B.c.Type AB.d.extrovert.(a;Easy;p.101)30.Which o

15、f the following is true of the Type A personality?a.The Type A is more successful than the Type B.b.Type As can play for fun and relaxation,rather than to exhibit superiority.c.Type As are obsessed with numbers and measure their success in terms of how much of everything they acquire.d.Type As feel

16、no need to discuss their achievements.(c;Moderate;p.101)32.A Type A personality would be most likely to:a.be easy going.b.enjoy leisure and quiet time.c.eat his meals quickly.d.concentrate on only one task at a time.(c;Easy;p.101)33.Which of the following is not a characteristic of the Type B person

17、ality?a.never suffers from a sense of time urgency with its accompanying impatience b.plays for fun and relaxation c.strives to think or do two or more things at once d.can relax without guilt(c;Moderate;p.101)1.Motivation is:a.a component of ability.b.situational.c.a personal trait.d.a constant int

18、ensity for each individual.(b;Moderate;p.155)2.Motivation is best defined as:a.high performance.b.efficient behavior.c.processes that account for an individuals intensity,direction,and persistence toward attaining a goal.d.being told to exert high levels of effort.(c;Easy;p.155)4.The drive to become

19、 what one is capable of becoming is which level of Maslows hierarchy of needs?a.social b.self-actualization c.physiological d.esteem(b;Easy;p.156)10.Growth and achieving ones potential are examples of Maslows:a.self-actualization factors.b.physiological factors.c.social factors.d.esteem factors.(a;M

20、oderate;p.156)14.Which of the following were considered higher-order needs by Maslow?a.physiological,safety,social b.safety,social,esteem c.esteem,self-actualization d.social,esteem,self-actualization(d;Moderate;p.157)17.A Theory X manager would view employees as:a.seeking responsibility.b.needing t

21、o be coerced to achieve goals.c.viewing work as a normal daily activity.d.exercising self control.(b;Easy;p.157)23.Who proposed a two-factor theory?a.Maslow b.McClelland c.Herzberg d.Alderfer(c;Challenging;p.159)24.The two-factor theory is also referred to as:a.Theories X and Y.b.Motivator-Hygiene T

22、heory.c.Hierarchy of Needs Theory.d.Satisfaction/Dissatisfaction Theory.(b;Moderate;p.159)25.Two-factor theory suggests that extrinsic factors such as _ cause dissatisfaction.a.advancement b.working conditions c.achievement d.recognition(b;Moderate;p.160)26.Which of the following is not true about t

23、he two-factor theory?a.Working conditions are characterized as hygiene factors.b.Intrinsic factors are motivators.c.A job becomes satisfying when the dissatisfying characteristics are removed.d.Responsibility is a satisfier.(c;Moderate;pp.159-160)28.Which one of the following would be considered a m

24、otivator in the two-factor theory?a.salary b.supervision c.working conditions d.recognition(d;Moderate;p.160)44.According to McClelland,the need for _ is the need to make others behave in a way that they would not have behaved otherwise.a.power b.achievement c.affiliation d.effectiveness(a;Moderate;

25、p.162)45.Individuals who have a desire to excel and to succeed are high in:a.nPow.b.nAch.c.nMot.d.nAff.(b;Moderate;p.162)50.Individuals with a high need to achieve prefer all of the following except:a.job situations with personal responsibility.b.a high degree of risk.c.overcoming obstacles.d.feedba

26、ck.(b;Moderate;p.163)73.Which of the following is not a predictable choice when employees perceive an inequity?a.change their inputs b.change their outcomes c.choose a different referent d.acquire more tenure(d;Moderate;p.171)74.If a salaried employee is overpaid,equity theory would predict that:a.q

27、uantity will decrease.b.quality will decrease.c.quantity and/or quality will increase.d.there will be no effect.(c;Challenging;p.172)76.Equity theory focused on:a.interpersonal justice.b.distributive justice.c.equity.d.procedural justice.(b;Challenging;p.172)77.There are several types of justice.Whi

28、ch one is the term for“fairness of the process?”a.interpersonal justice b.distributive justice c.equity d.procedural justice(d;Moderate;p.172)83.The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as:a.perfo

29、rmance-reward relationship.b.effort-performance relationship.c.rewards-personal goals relationship.d.effort-satisfaction relationship.(a;Moderate;p.173)14.Which of the following is not a reason people join groups?a.security b.status c.equity d.power(c;Moderate;Exh.8-1,p.221)39.A _ is a set of expect

30、ed behavior patterns associated with a particular position in a social unit.a.role b.norm c.stereotype d.status hierarchy(a;Easy;p.226)43.The _ defines mutual expectations along with behavioral expectations that go with every role.a.group norm b.role expectation c.role stereotype d.psychological con

31、tract(d;Moderate;p.227)71.Which of the following is an example of negative synergy?a.research teams working together,making use of diverse member skills b.social loafing c.process gain d.2+2=5(b;Moderate;p.238)72._ refers to the tendency for performance to improve or decline in response to the prese

32、nce of others.a.Social loafing effect b.Synergy c.Social facilitation effect d.Negative synergy(c;Moderate;pp.238-239)78._ is a phenomenon in which group pressures for conformity deter the group from critically appraising unusual,minority,or unpopular views.a.Group conformity b.Groupshift c.Groupthi

33、nk d.Compromise(c;Easy;p.242)47.Hersey and Blanchards situational leadership theory differs from other leadership theories most clearly because it:a.identifies specific leadership styles.b.focuses on the followers.c.makes leadership contingent on the situation.d.uses the leadership dimensions of tas

34、k and relationship behaviors.(b;Challenging;p.323)TRUE/FALSE CHP1 65.The single biggest reason for the failure of managers is poor interpersonal skills.(True;Easy;p.3)66.While managers must be technically competent,technical knowledge is not enough for success.(True;Moderate;p.3)What Managers Do 67.

35、Managers get things done through other people.(True;Easy;p.4)85.Organizational behavior is a field of study that investigates the impact that individuals,groups,and structure have on behavior within organizations,for the purpose of applying such knowledge toward improving an organizations effectiven

36、ess.(True;Moderate;p.8)86.Organizational behavior is concerned with the study of what people do in an organization and how that behavior affects the performance of the organization.(True;Moderate;p.8)87.Behavior is generally predictable,and the systematic study of behavior is a means to making reaso

37、nably accurate predictions.(True;Moderate;p.10)88.Many peoples views on human behavior are based on intuition.(True;Easy;pp.9-10)89.It is the consistencies in behavior that make prediction possible.(True;Moderate;p.9)CHP2 62.All our behavior is somewhat shaped by our personalities.(True;Easy;p.94)63

38、.Personality is the sum total of the way in which an individual reacts to and interacts with others.(True;Easy;p.94)65.An adults personality is now generally considered to be made up of both hereditary and environmental factors,moderated by situational conditions.(True;Moderate;pp.94-95)68.A trait c

39、an be described as a characteristic or behavior that is consistently exhibited in a large number of situations.(True;Moderate;p.96)77.An impressive body of research supports that five basic personality dimensions underlie all others.(True;Moderate;p.97)78.The Big Five Model factor termed“extroversio

40、n”is probably a good predictor of job performance in most professions.(False;Challenging;p.97)79.Conscientiousness refers to an individuals propensity to defer to others.(False;Moderate;p.97)80.Individuals with an internal locus of control believe that they are masters of their own fate.(True;Easy;p

41、.98)81.Individuals who rate high in external locus of control are more satisfied with their jobs and have lower absenteeism rates.(False;Moderate;pp.98-99)82.Individuals who have an internal locus of control tend to have lower absence rates.(True;Challenging;p.99)83.Overall evidence is that employee

42、s with an internal locus of control tend to perform better on their jobs.(True;Challenging;p.99)84.Externals should do well in jobs that are well structured and routine and in which success depends heavily on complying with the direction of others.(True;Challenging;p.99)96.Individuals with Type A pe

43、rsonalities exhibit those characteristics highly prized by the North American culture.(True;Moderate;p.101)97.Zack is always moving and is impatient.He prefers work to leisure and seems obsessed with numbers.Zack is probably a Type B.(False;Easy;p.101)98.Type A personalities are never concerned with

44、 time.(False;Easy;p.101)99.Type B personalities feel no need to display or discuss their achievements unless such exposure is demanded by the situation.(True;Moderate;p.101)100.Type Bs tend to operate under more stress than Type As.(False;Easy;p.101)101 Type As tend to be creative.(False;Challenging

45、;p.102)102.The five personality factors identified in the Big Five Model appear in almost all cross-cultural studies.(True;Challenging;p.102)103.Each country has a common personality type.(False;Moderate;p.102)104.It is estimated that about 50 percent of the North American population is Type A.(True

46、,Moderate,p.102)CHP6 93.Motivation is a personality trait.(False;Moderate;p.156)94.Motivation is the result of the interaction of the individual and the situation.(True;Easy;p.156)95.Leadership is the processes that account for an individuals intensity,direction,and persistence of effort toward atta

47、ining a goal.(False;Moderate;p.156)97.The early theories of motivation are widely used by practitioners to explain employee motivation.(True;Moderate;p.156)98.According to Maslow,a need that is essentially satisfied no longer motivates.(True;Moderate;p.156)99.Esteem is considered a lower order need.

48、(False;Moderate;p.157)100.Higher-order needs are satisfied internally,whereas lower-order needs are predominantly satisfied externally.(True;Challenging;p.157)105.Maslow proposed a two-factor theory,suggesting that intrinsic job factors motivate,whereas extrinsic factors only maintain and placate em

49、ployees.(False;Moderate;p.159)106.According to Herzberg,the opposite of“satisfaction”is“dissatisfaction.”(False;Moderate;p.160)107.According to Herzberg,some factors lead to satisfaction,but if you remove the factors you create dissatisfaction.(False;Moderate;p.160)108.According to Herzberg,pay is a

50、 motivation factor.(False;Moderate;p.160)109.Hygiene factors usually lead to job satisfaction when present in a job.(False;Moderate;p.160)112.The core needs in ERG theory are reconcilable with Maslows five need categories.(True;Moderate;p.161)118.The needs for affiliation and power tend to be closel