铁路客运服务英语车箱篇（Project Thirteen).ppt

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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISHProject13Dining Car Service餐车服务2Part 1 Warming UpWhere can you buy food onboard?In general,what is available on the dining car?How to take order for passengers?3Part 1 Warming UpWhat should you do if a passenger dislike the meal offered during the trip?A pass

2、enger wants something typically Chinese delicacies（佳肴）.What would the train staff recommend?4Part 2 Skills Development5Part 2 Skills Development6Part 2 Skills DevelopmentSentence Patterns1.Excuse me,Sir,would you like something to drink?打扰一下，先生，请问您想喝点什么？2.We have coffee,tea,juice,cola,beer.Which wou

3、ld you prefer?我们这有咖啡、茶、果汁、可乐、啤酒。您喜欢哪一种？3.What is your special today?今天的特色餐是什么？4.Are you ready to order,sir?您准备好点餐了吗，先生？5.If there is anything you dont take as a habit,please let me know.如果您有任何不吃的东西，请告诉我。6.Sorry,its my fault.Ill change it for you.抱歉，是我的错，我为您更换。7Part 2 Skills DevelopmentSentence Patte

4、rns7.Please wait a moment.It will be ready soon.请您稍等，菜品马上好。8.Anything else?/Do you want some other dishes?/Is there anything else youd like?您还需要点儿别的吗？9.Please keep the change.We dont accept tips.请拿好零钱，我们不收小费。10.Bring me the bill,please./May I have my bill please?我能看一下账单吗？11.We offer prepared and hea

5、ted packed meals,and the prices range from RMB 15 45.我们这里有已备好的可加热的盒饭，价格从15元到45元不等。8Part 2 Skills DevelopmentDialogue 1May I take your order now?Staff:Welcome to our dining car.Passenger:Excuse me,what do you serve for lunch?Staff:We offer almost ten kinds of packed meals.The prices range from RMB 15

6、 45.Here is the menu in English.Please have a look.Passenger:Which do you prefer,sir?May I take your order now?Staff:How about“pork with salted vegetable”(梅菜扣肉)?Its very delicious and the most popular dish onboard.Would you like to try it?9Part 2 Skills DevelopmentDialogue 1May I take your order now

7、?Passenger:Yes,pork with salted vegetable for two people.Staff:Would you like something to drink?Passenger:One orange juice and one coffee,please.Staff:OK.Anything else?Passenger:Thats all.How much?Staff:RMB 111 altogether.Passenger:120 yuan.Here you are.Keep the change,please.Staff:Thank you,sir.We

8、 dont accept tips.Here is your change.Have a nice trip.10Part 2 Skills DevelopmentDialogue 2Business class passengers are served by free 4-course meals.Staff:Excuse me,Madam.Its lunch time.We have prepared free meal and drinks for you.Would you please open your tray table?Passenger:Sorry,I dont know

9、 how to do it.Staff:Ill set it for you.It is in the armrest.Just open the cover,pull it out and place it in front of you.Passenger:Thanks.Whats the main dish,Miss?Staff:Sauted Shelled Shrimps(水晶虾仁)set meal,which include 4-course.Passenger:It sounds very attractive.And what kinds of free drinks do yo

10、u offer?Staff:We have coffee,tea and juice,which one do you prefer?Passenger:Juice,please.Staff:Here you are.Enjoy your meal,please.Passenger:Thank you.11Part 2 Skills DevelopmentDialogue 2Business class passengers are served by free 4-course meals.（A train staff is ready to clear up the table.)Staf

11、f:Do you enjoy your meal,madam?Passenger:Yes,very delicious.Staff:May I clear up your table now?Passenger:Oh,sure,please.Staff:Its clean now.Can I help you with anything else?Passenger:No,thank you very much.Staff:Its my pleasure.12Part 2 Skills DevelopmentDialogue 3There is a train attendant sellin

12、g food with a trolley along the carriage.Passenger:Excuse me,may I have some drinks?Staff:Yes.We have coffee,tea,juice,beer,milk,cola,and water.Which one do you prefer?Passenger:Coffee,please.Staff:How many tins would you like?Passenger:2 tins.Staff:Its 20 yuan,please.How would you like to pay?Passe

13、nger:Do you accept U.S.dollar?Staff:Sorry,sir.We accept RMB in cash,Alipay,Wechat Pay or UnionPay.Passenger:OK,here you are.Staff:Would you like anything else?Passenger:No,thanks.Staff:Please enjoy yourself.13Part 2 Skills DevelopmentDialogue 3There is a train attendant selling food with a trolley a

14、long the carriage.(There are no meals on the train.)Passenger:Excuse me,do you offer meals on the train?Staff:Im sorry.We dont provide/offer meals.But we have snacks and drinks in the dining car.I hope you will enjoy it.Passenger:Where is the dining car?Staff:Sir,the dining car is in carriage 4.Plea

15、se go in this direction.You will find it.Passenger:Thank you.Staff:You are welcome.14Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).15Part 3 Listening ComprehensionSection B Fill in the blanks according to what you hear.16Part 3 Listening ComprehensionKey to Section B 17THANK YOU18