铁路客运服务英语车箱篇（Project Eight).ppt

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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISHProject08Service on the Platform站台服务2Part 1 Warming UpAre you familiar with the safety tips on the platform?3Part 1 Warming UpHow to provide service for the special care passengers on the platform?4Part 2 Skills Development5Part 2 Skills Development6Part 2 Sk

2、ills DevelopmentSentence Patterns (Platform Safety)1.Please queue behind the safety line until your train has arrived.请在白色安全线以内排队等候。2.Please mind the gap between the train and the platform.请小心列车与站台之间的空隙。3.Floor may be slippery in rainy weather.Please mind your step.降雨天气，地面湿滑，请注意安全。4.If you drop some

3、thing off the platform,please inform station staff.Never try to reclaim it yourself.如有物品掉下站台，请联系车站工作人员，不要试图自己去取。7Part 2 Skills DevelopmentSentence Patterns(Arrivals&Departures)5.Train G511 from Beijing West to Wuhan will arrive at Platform 4 at 10:46.由北京西开往武汉去的 G511 次列车将在 10:46 到达 4 站台。6.Train C2201

4、 will depart at 06:56(oh-six fifty-six)from Platform 1.C2201 次列车将在 06:56 从 1 站台开车。7.Midway stops are very brief.If exiting for a quick walk,you must return to the train when you hear the departure bell.列车停车时间较短，如需下车散步，请您听到开车铃声时尽快返回，以防途中漏乘。8.All onboard please!The train is leaving.请上车!列车即将开车。8Part 2

5、Skills DevelopmentSentence Patterns(Giving Directions)9.Head left for Hard Sleeper carriages;head right for Hard Seat carriages.去往硬卧车厢的旅客请往左走，去往硬座车厢的旅客请往右走。10.Please check your platform markers to board the train.请按照车厢标识等候上车。11.Cars 1-7 are in front.This position is Car 8.Cars 9-16 are at the back.1

6、 到 7 车在前面。这里是 8 号车厢。9 到 16 车在后面。12.Access to Platform 1 via Footbridge/Underpass.到 1 站台请走天桥/地下通道。9Part 2 Skills DevelopmentDialogue 1Please stay behind the safety line.Passenger 1:Can I smoke here?Staff:Yes,sir.Please stay behind the white line when you smoke.Passenger 1:OK.Staff:Sir,is this your ch

7、ild?Passenger 1:Yes.What happened?Staff:Please look after your child.Dont run on the platform and mind the gap between the train and the platform.10Part 2 Skills DevelopmentDialogue 1Please stay behind the safety line.Passenger 1:I know.Thank you.Staff:You are welcome.Passenger 2:Excuse me,why are t

8、here no carriage numbers?Staff:Sir,the number is displayed here,on the screen.This is car 4 of G24.Passenger 2:Where is Car 7?Staff:Its in front.Please go ahead.Passenger 2:Thanks a lot.Staff:My pleasure.11Part 2 Skills DevelopmentDialogue 2A train staff is reminding passengers onboard.Staff:Good mo

9、rning,Madam.May I help you?Passenger:Can you tell me how long the train stops at this station?I want to get something to drink.Staff:Were about to leave.I am afraid you dont have enough time for that.There is a dining car on the train.You can buy some drinks there.Passenger:Where is the dining car?S

10、taff:Its Car 8,in the middle of the train.Passenger:By the way,is the next station Shijiazhuang?Staff:Yes,Madam.Arrival time is 09:53.Passenger:OK.Thank you.12Part 2 Skills DevelopmentDialogue 3An old lady with luggage is looking for her train.Staff:Good morning,Madam.May I help you?Passenger:Yes.I

11、want to transfer to train G651 but I cannot find it.Staff:Dont worry,Madam.May I have your ticket?Passenger:OK.Here you are.Staff:Madam,your train G651 is on the platform 2.This is the platform 4.Passenger:Excuse me,where is the 4th platform?Would you please show me the way?13Part 2 Skills Developme

12、ntDialogue 3An old lady with luggage is looking for her train.Staff:Follow me,please.Lets go upstairs by barrier-free elevator and go to the platform 2.Let me help you with your luggage.Passenger:Its very kind of you.Thank you.Staff:My pleasure.Madam,mind your step,please.Theres still enough time fo

13、r us to catch the train.Passenger:OK.14Part 3 Listening ComprehensionSection A Try to choose the appropriate responses from the four choices marked A),B),C)and D).15Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).16Part 3 Listening ComprehensionSection B Fill in the blanks according to what you hear.17Part 3 Listening ComprehensionKey to Section B 18THANK YOU19