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1、 eBiz Service&Solutions eBiz Service&Solutions10%10%15%15%20%20%55%55%2004Web Service&Solution eBiz ConsultingSI Service&Solution Network Integrationppt宝藏_提供下载44.9%44.9%2.3%2.3%9.4%9.4%15.9%15.9%15.4%15.4%12.3%12.3%:50%50%15%15%10%10%10%10%15%15%30%30%20%20%30%30%7%7%10%10%5%5%SCMSCMCMSCMSERMERMERPE

2、RPKMSKMSHRMHRM SCM(Supply Chain Management)20042003 ERM(Enterprise Resource Management):IT IT 1010 2020 5050 100100 100100 43%24%22%6%4%100100 (845(845 )20%34%40%1010 (4,159(4,159 )5 5 1010 100100 200200 200200 30%30%40%50%(:%):%)10010080806060404020200 01234CMSCMSGW/KMSGW/KMSPMSPMSSCMSCM19961997199

3、819992000200145045040040035035030030025025020020015015010010050500 0(:):9469739891,0781,1101,195199719981999200020012002()(/):4,0003,0002,0001,00020022003200420052006(:)5,0005,0006,8006,8005,5005,5008,0008,0006,5006,5005,500ExtensionFront endBack end B2C/e-Community/Cyber IR B2C/e-Community/Cyber IR

4、 Web Business/e-Marketing Web Business/e-Marketing System(HW)/Network(LAN,WAN)System(HW)/Network(LAN,WAN)Solutions/Applications Solutions/Applications9,0009,0005,0005,0004,5004,5007,5007,500Product10,00020,000Solution(21,626)(21,626)(18,122)(18,122)(9,807)(9,807)(7,984)(7,984)(7,467)(7,467)(10,266)(

5、10,266)(14,073)(14,073)(7,810)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX(:):199920002001200220032004200520062007(:):924:7426116619523836961192413373505515385435616457428621,0071,3001,2001,1001,000900800700600500400300200100228228242420204141595967674040525213413417417473731371372282283103

6、101621622 26 61010117117166166 :16%:16.6%:KISDI4001,0009 IT S/W,SoC TVPost-PC,S/W,2002200720022007ITIT1009080706050403020100240200160120804001431234567891011133154157147157154153171190186ITIT(:):34.727.720.812.916.210.018.227.426.731.324.7(:)2003 2004 20051,0001,000500500 1,50020%12%6004003005001,00

7、015%:8007006005004003002001000-100-200-300-400199920002001200220032004200520062007182475730-34-192-305-343-385-289:924:742(:)2001200220034007001,500250ValueValueProfitProfit3505002,000(:)2004700CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMSSuppliersCustomers:IBMTechnology&Communications InfrastructureeBiz Soluti

8、onseBiz IntegrationeBiz StrategyB2EB2BB2CB2MProduct LeadershipRelationship managemente-Business TransformationMailingMailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMPRMPRMDWDWIRMIRMKMSEIPWCMSWCMSRMSRMSERMe-IPSe-Faxe-Faxe-Searche-Searche-CTIe-CTIe-Ce-CommunityommunityEmployeeCustom

9、erCRM:Customer Relationship Managemente-CRMe-CRMCRMCRMAnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRMCRM CustomerCustomerCustomerCustomerCustomerCustomer SCMSystemEKP/EIPSystemCRMSystem Supply chain Integration Enterprise Knowledge Information Portal Customer DB Integration

10、 :InformationPortaleGSTransactionInformationeGSeGSTransactionPortale-Gov.ServiceIntegrationEUROPEASIAN.AMERICAS.AMERICAOCEANIAAFRICASCMSCMERPERPEKP/EIPEKP/EIPEUROPEASIAS.AMERICAOCEANIAAFRICALos AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901N.AMERICA eBiz Sector&Solution eBiz Sect

11、or&Solutionl l eSolution LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage/Mail+SMS+Fax+Mail+SMS+Fax+DB/e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer ,Order FulfillmentOrder Fulfillment e-Business Value ChainConsultingConsultingMarketingMarketingContentsContentsFlashFlashDesignDesig

12、nCodingCodingCTICTIUMSUMSMailingMailingServerServerD/BD/BCreativeCreativeInteractionInteractionSystemSystemebiz IntegrationStrategyStrategySoppingSoppingeCRMeCRMIRMIRMVOC/VOC/RMSRMSe-e-Learning Learning Interactive Full Service Interactive Full Service ebizebiz,eSolutioneSolution eBusiness Transform

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14、tockholderSuppliereCompanyIRM/RISGW/KMSERP/EIPPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields:Business Fields:SI Development&SolutionsSI Development&SolutionsSM MUSI MUNI MUR&D MUeBizTotal Service eBiz Total Service DataData IntegrationIntegrationEnterpri

15、se CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfile e-CRMService Sales CRMData Warehousing/IntegrationSMSChannelWeb FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction

16、 Management InfrastructureCustomer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%eBiz Solutions&ServiceInternet AreaBSP AreaSI AreaNI AreaE-MailE-MailEDMSEDMSGWGWKMSKMS2()ERP1()CRMSCME-PlanningE-Planning Office Management System Office Management SystemDW/E-CRM/CRM E-MarketplaceSCM

17、ElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2M eBiz Sector&Solutions55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consul

18、ting Web development Web management eBiz Solutions&ServiceWeb SI AreaSI AreaNI AreaSystem Area2004 2004 ConsultingeSolution20042004Web Building Web integration Web integration Publishing Publishing DB generation DB generationWeb DesignInternet AreaBSP AreaSI AreaNI Area55%15%20%10%Consulting for eBi

19、zeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/e-Infra/e-InfraSI consulting&managementNetwork Integration/Automation SystemIT development&management e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSyst

20、em-,-Supply Chain e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem-,-Supply Chain e-CRM functione-Customer Relationship Management Adaptation AnalysisData Gathering eBiz Solution eBiz Solution analysisanalysis _ _e-CRM e-CRM /,eBiz Consulting e-Marketing&Promotio

21、n eCreative&Contents eBizTotal Service eBiz SI&Solutions46%46%22%22%19%19%Source:Executive Issues Survey CEO Global Business StudyThe Alexander Group,Incorporated,7%7%6%6%l?CEOCEO 1 1 2 2 3 3 4 4 /5 5 RestructuringRestructuring6 6 7 7 (Globalization)(Globalization)8 8 9 9 (Geopolitical)(Geopolitical

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23、%60%(80 90%80 90%)ll ll :40%40%Web Agency Service DomainWeb CIWeb DesignWeb applicatione-Business ConsultingMarket Analysise-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer ,Order FulfillmentOrder Fulfillment e-Business Value Chain eCompany eCompany SCM/IPSDW/CRMCustomerStockholderSup

24、pliereCompanyIRM/RISGW/KMSERP/EIP DataData IntegrationIntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfilePACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields:Business Fields:SI Development&SolutionsSI De

25、velopment&Solutions eBusiness Transformation eBusiness TransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnerseBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotal serviceSM

26、 MUSI MUNI MUR&D MUeBizTotal Service eBiz Total ServiceCRMForecasting,Opportunity Management,Configuration,Generation Forecasting,Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyeStrategy Solution&Service-SI Development&SolutionsMa

27、rketingSalesServicesCustomer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%eBiz Solutions&ServiceInternet AreaBSP AreaSI AreaNI AreaE-MailE-MailEDMSEDMSGWGWKMSKMS2()ERP1()CRMSCME-PlanningE-Planning Office Management System Office Management SystemSI AreaNI AreaSolution AreaSM AreaI

28、nternet AreaR&D AreaConsulting Area SI Business Area SI consulting SI development SI management N/W management New technologyNetwork Integration -Network Consulting -Network Integration -Network ManagementInnovationOperationOptimizationBusiness&IT StrategySupply Chain Execution eBiz Enterprise Manag

29、ement eBiz Enterprise ManagementSupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector&SolutionsStrategyContentsSolutionB Brandrand A AB Brandrand B B()Ebiz B Brandrand C CIntegration Branding&IdentityIntegration Branding&Identity

30、Summary Summary-2 2 3.3.2.2.4.4.5.5.6.6.1.1.2 ()/:100 /:10/()lOff-line On-line Business l lWCMS e-CRM 1.7 ()2.Web Solution Off line Business On line Business VisionMissionPlanning1.Summary-:One-Stop Service10%10%5%5%BSP IT consulting IT development IT management N/W management New technologyWireless

31、 InternetWeb ContentsWeb MailingWeb SI eBiz Solutions&ServiceBSP AreaInternet AreaSI AreaNI AreaConsulting AreaBSP MU:BSP MU:(Business Service Provider Management Unit)2 2123 l 90 l :60%(80 90%)l l :40%CustomerPartnerShareholderEmployee service sell production supplyMaterial e-Business SolutionsSCMe

32、-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketing Web Site 2003 2004EIPEIPe-Biz SIe-Biz SIWeb SIWeb SIWebWeb 2005 eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing Web Identity Web Contents Web Promotion Web Applications Web SI Planning Web System Integra

33、tion SMS/eFax/Mailing eCRM/IRM/CMS e-Marketing(PRM)Web SI&eSolution e-biz Total SolutioneBiz Value eBiz Transformation eBiz Transformation PublishInteractTransactIntegrateCustomer Information AccessHSE CommunicationCustomer and Technical SupportSupplier Relationship ManagementElectronic Order to Cas

34、hElectronic ProcurementSupplier Bidding&SelectionIntegrated Planning and ForecastingIntegrated Plant Management:e-Business e-Business _ _Fulfill Demand Website Strategy Website StrategySite ESite BSite HSite FSite ASite GE-biz TransformationE-biz TransformationAS ISTO BESite CSite DStrategy and Impl

35、ementatione-Shoppinge-ShoppingInformationInformationeBusinesseBusinessBusiness Function&Strategy Proposal Proposal-Web Site-Web Site System System ValueValue2003200420052006 /e-Branding e-Branding B2B/B2E B2B/B2E Web Web (EIP(EIP)personalization(e-CRM/DM)personalization(e-CRM/DM)E-Biz E-Biz 1 12 23

36、3 Branding&Identity(Web CI)Branding&Identity(Web CI)BusinessBusiness /(Site Concept(Site Concept)System&Solutions System&Solutions Himart2.,v?StrategyContentsSolutionB Brandrand A AB Brandrand B B()Ebiz B Brandrand C C Summary Summary-Integration Branding&IdentityIntegration Branding&Identity e-Busi

37、ness e-Business e-Business e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis:PwCeBiz TransformationSales TeamSystem TeamConsultingTeamSI MU NetworkTeamAutomationSystemTeamEnterpriseNetworkTeamNI MUeBizCRMEIPR&D eB

38、iz Collaboration Network eBiz Collaboration NetworkeOffice eConsultingeVentureeSolutioneCompany Business Domain Business DomaineBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMSReal estate portal Network swap service

39、Internet Fax Tour portal Internet broadcasting Community portal EDMS GroupWare Enterprise Knowledge Internet Purchasing System Solution Development Solution Development30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystem Integration eCRM IRM PRM Solution DevelopmentApplication Web DB Integratio

40、n Mobile Application Customer IntegratedHome PageSystemSolution e-branding Web Style Guide On-line Marketing DB/Web Server Multimedia Server Wireless/Security e-CRM e-Marketing WCMS.e-Business Transformation eOffice Solution Planning .()/.45%15%5%35%.KMSEISEDMSSCMCRMSolution&Service-SI Development&S

41、olutionsGWERPHow convenient would it be,if we can view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?eBiz Solution eCRM200320042002SMSCMSPMS EIPERPSCMElectronic Decision Making E-mailE-boardSchedule ManagementMISName Card

42、 ManagementCareerManagementHumanRelationship ManagementSurveymessengerGWeagleOffice Solution&Service-eagleOfficeHow to reach online user and provide Customised In-depth product information?How to sell products and process ordersOver the Web?What are new offerings,unique to the Web?How to revolutioni

43、se business models andshift value creation?Product/Service Product/Service InnovationInnovationBusinessBusiness Model Model InnovationInnovationMarketing InnovationMarketing InnovationChannel InnovationChannel InnovationSource:Arthur D.Little eBusiness Perspective(e-Business(e-Business )Channel Enha

44、ncementChannel EnhancementValue Chain IntegrationValue Chain IntegrationConvergenceConvergenceIndustry Industry TransformationTransformation Win-WinWin-Win (:),:PwC eBusinesseBusiness DefenseDefenseDefense,the Agency for nationalDefense,the Agency for nationalsecurity institution etc.security instit

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46、/Distribution/service/leisure/educational institution etc.educational institution etc.Public sectorPublic sector Government organization/Government organization/government investment institution government investment institution etc.etc.IndustryIndustry Machine,construction,assembling,Machine,constr

47、uction,assembling,equipment etc.equipment etc.SI MU Business FieldsBusiness Fields:SI MU Organization OrganizationPlanning&PublicSupporting TeamPresident&CEO CS team Biz 1 team Biz 2 team Biz 3 team Sales 1 team Sales 2 team SI System team SI Develop team Sales 1 team Sales 2 team Automation team Ne

48、twork team Consulting 1 team Consulting 2 team Consulting 3 team eBiz team Solution teamSI MUINFRA MUConsulting MUR&D MUBSP MU Organization Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team M

49、biz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team Web SI Web SI-Web SI ConsultingWeb SI Consulting-Web ApplicationsWeb Applications-Web Solutions-Web Solutions e-Biz/M-biz e-Biz/M-biz -e-Biz Consulting -e-Biz Consulting -e-Biz Integration -e-Biz Integration -e-Biz Solutionse-Biz Solutions e-Biz Total e-Biz Total -e-Total Consulting -e-Total Consulting -e-Biz Total Integratione-Biz Total Integration -e-Biz Total Solution -e-Biz Total SolutionBusiness Value 100250300ll ll 120400700Degree of Innovationll Web build Web build-We