如何进行有效的交流.pptx

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1、Effective Communication如何有效的与别人进行交流To be an effective ProfessionalPart.1做一个给人印象深刻的专家第一部Effective Plan-好的计划Effective Execution-有效的实施Effective Relax-适当的放松Effective Eating(joke:)-吃好一些(开玩笑)Topics:（提纲）lPurpose of communication-交流的目的lPoints for communication under different purposes-区分不同目的时的要点lChoose the

2、right way to communicate-选择合适的交流方式lDiscussion-讨论Purpose of Communication:交流的目的lExchange Ideas-想法的交流lTo ask for something to be done-请求对方行动起来，做某些事情lTo inform somebody something-传递给对方一些信息lTo motivate the team-激发团队活力Exchange Ideas:想法的交流lClarify your attitude(If you have no definitive attitude,not parti

3、cipate)明确你的观点（如果你自己并没有弄清自己的观点，那么请不要参加交流）lClarify why you choose this way not others(Sometimes why is more important than how)弄清为什么你会选择这种方式而不是其它方式（有时，“为什么”比”怎么样”更重要）lBe open minded(not be too stubborn)使自己的思想开放些（不要太固执）Exchange Ideas:想法的交流lExplain others idea to confirm you have catch the points 复述别人的观

4、点，以此来确认你是否正确理解他的意思lEvaluate different ideas to choose the most suitable one 评价这些不同的观点，选择最合适的一个To ask for something to be done请求对方行动起来，做某些事情lDescribe what you need clearly 清楚地阐明你需要怎么样lFocus on the topic 集中主题lDont use too much superfluous words 不要讲太多不相关的东西lDont be self-contradiction 不要自以为是lWhy,What,Wh

5、en,Who,How(Five-points)“为什么”，“是什么”，“什么时候”，“谁”，“怎么做”（五点）To ask for something to be done请求对方行动起来，做某些事情lNegotiate to the best result 尽可能多的交流lDont expect too much from the person you asked 不要在对方身上奢望得到太多lMonitor the progress 时刻注意进展lBe honest to your original target(Keep on it!)忠于你的初忠(要坚持)lShow your since

6、re thanks when work has been done well 当工作较好的完成后，要向对方表示诚挚的感谢To be asked for something:请求对方行动起来，做某些事情lListen carefully before you reply 在作出反应之前，请多倾听lCatch the points the requester give out 在对方提请求时，抓住要点lConfirm with the requester what he needed 与请求者再次确定“他需要什么”lGive your reply 给出你的答复No,avoid definitely

7、“no”,if you cannot comply with the request,tell the reason and negotiate to the best result 不，避免直接说不，如果你不能按照对方提出的要求做，请告诉他理由，并提出最好的建议。Yes,tell the requester when and in what format you will give him your answer 是，告诉请求者何时和以何种方式，你将给他答复Tell him other methods to do that thing 告诉他其它处理方式To be asked for som

8、ething:请求对方行动起来，做某些事情lKeep your commitment 勇于承担责任lDeliver qualified answer 给出好答案To inform something:传递给对方一些信息lTell the listener what will happened 告诉倾听者将要说些什么lIf its planed action,tell them why we do this.The situation we face and the methodology we adopt 如果你事先有计划，告诉他们我们为什么要这样做，以及我们将面对些什么，和我们将采用的方法T

9、o inform something:传递给对方一些信息lAsk for feedback 别要求报酬lGive reference and contact person if needed 给出建议并多与他人接触，如果有需要的话To motivate the team激发团队活力lTell the team why they should do the things you wanted.Important!From their view,not yourself.告诉团队成员，为什么他们要做你要求的这些事情。这是很重要的！从他人的立场出发，而不是从自己的立场出发lTell them the

10、 benefit if they do what you wanted 告诉他们这样做的好处To motivate the team激发团队活力lShow your enthusiasm and confident 展示你的激情和自信lTell them how you can help them to achieve the target 告诉他们你将为提供哪些帮助，使他们更好地完成这个目标Communication methods:交流的方法Exchange Ideas（交流想法）To ask for/To be asked for（请求或被请求别人做事情）To Inform（向对方传递信息）To motivate（激发动力）Meeting（开会）SSVSSGroup Discussion（小组讨论）VSNNNEmail（电子邮件）NSVSSVerbs（行动）NVSSSlVSVery Suitable(较合适)SSuitable(合适)Nnot suitable(不合适)Discussion讨论lYour ideas!你的观点