Unit 1 Reception(第一单元接待).ppt

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1、Unit 1 Reception Learning objectivesMaking reservationsMaking introductionsMaking,receiving&declining invitationsStarting small talksEntertaining visitorsUnit 1 big task reception Make a video about client reception.(5-8m)You should include the following situation:1.make hotel reservation2.pick up y

2、our client at the airport3.start small talks in the car4.entertain the client at the restaurant/to a night club/to a KTV/to a tea house/Free talk Choose one way to entertain Suppose Obama Suppose Obama will come to will come to ChinaChinaFree talk Make good arrangements to welcome Suppose Premier We

3、n Suppose Premier Wen would come to would come to Guangzhou Guangzhou(he came last month)(he came last month)Free talkMake a good hotel reservation for Crosstalk comedian相声演员Free talkMake good arrangements to welcome Suppose XX would come to FoshanListening part A P4Id like to make some reservations

4、 please.When will they be arriving?I wonder if you can arrange one conference room for them for two days.Listening part B P7It seems as if I had seen you somewhere before.I head she is one of the secrets of this companys success.Speak of the devil,the famous Miss Lewis is standing right behind you.I

5、ve heard so much about you.Listening part C P12Have you been to Edinburgh爱丁堡 before?There is such a lot to see.There was a lot of turbulence气流，动荡.Small talksWhat is small talk?When will you make a small talk?What are the topics for small talks?Edinburgh Edinburgh Castle University of Edinburgh Edinb

6、urgh We would like to help you plan your break to We would like to help you plan your break to Scotlands capital cityScotlands capital city.Edinburgh has all you need to enjoy a great getaway Edinburgh has all you need to enjoy a great getaway！an active break a spot of theatre and culture an eventfu

7、l break some shopping a city spa a break from the city爱丁堡是一个历史悠久、爱丁堡是一个历史悠久、风景秀丽文化城市，依山风景秀丽文化城市，依山傍水，地貌多姿，素有傍水，地貌多姿，素有“北方雅典北方雅典”之称。之称。也是苏格兰首府和医疗、也是苏格兰首府和医疗、司法、银行保险、核能及司法、银行保险、核能及电子研究的中心。电子研究的中心。该市人口该市人口44万。始建于公万。始建于公元元6世纪，世纪，12世纪建成。世纪建成。有有“欧洲最美丽城市之誉欧洲最美丽城市之誉”。Listening part D P16Where have you been

8、hiding yourself lately?I was hoping to mix business with pleasure.I thought we might try out the new Italian restaurant everyones been talking about.Weve got to get the contract ready for Miss King.Were supposed to be having a big dinner.Listening part E P18We have some famous brands of alcohol.Most

9、 northerners like to have alcohol白酒 while many southerners like to have wine葡萄酒 or yellow wine黄酒.Here they serve a non-alcoholic cocktail鸡尾酒.Reception sentence patterns(preliminary)1.Excuse me,are you Mr.Brown from the U.S.?2.How do you do?May I ask your name?3.How long was the trip?4.Did you have a

10、 pleasant trip?5.How long will you stay this time?Reception sentence patterns(intermediate)1.I havent seen you for ages.2.If you have no plans for tomorrow,what about doing the sights of the city?3.What are you particularly interested in seeing in Beijing?4.Is there any place in particular you would

11、 like to go?客户接待初次见面寒暄1.Im pleased to meet you,Mr.Peterson.2.Its certainly a pleasure to meet you.3.The pleasure is mine.4.Im delighted to meet you,Mr.Green.Ive heard so much about you from Mr.Bush.客户接待与熟客打招呼1.Hello,Mr.Green.Its nice to see you again.2.Thank you.How have you been?3.Weve been quite b

12、usy,thanks.客户接待询问旅途情况1.How was your flight?Did everything go all right?2.Did you have a safe/pleasant/good trip?3.It was comfortable,but there was a little bit of turbulence.客户接待招呼客人上车1.Theres a car waiting for you,so please come this way.2.Ill bring my car here,so please wait a moment.3.Let me put

13、your bags in the trunk.客户接待请客人看日程表1.I have arranged your schedule.I hope its suitable.2.This is the schedule for you.Mr.Li Wen from our department will take care of you.3.Shall we discuss the schedule in the lobby?Entertaining Clientsdialogue 1-1A:Mr.Bryant?Hi,Im Mike from Florence Incorporated.Im g

14、lad you made it okay.How was your flight?B:It was pretty bumpy,also a bit long,all together about 5 hours.A:That is a long flight.You had a layover航班中转站 too,is that right?You must be tired.B:Actually I feel quite rested.I was able to sleep on the plane.A:Good!Here,let me help you with your bag.Is it

15、 your first time to Seattle?Id be happy to take you around this city and show you the sights tonight if youre up to it有空.Entertaining Clientsdialogue 1-2B:That would be very nice,youre too kind.A:Ive already made a hotel reservation for you,lets go to the hotel first and drop off your things.Then,Id

16、 like to have a drink so that we get better acquainted熟悉，了解.Ive booked a table at an exclusive restaurant高档饭店 downtown.Afterwards,Ive made arrangements to take you to see the city lights.Seattles nightlife can be really quite exciting.How does that schedule sound to you?B:Sounds great.Thank you for

17、your hospitality热情款待.Entertaining Clientsdialogue 2-1A:Tom Jones from Lockwood will be coming in this afternoon Youll be going along with the driver to pick him up at the airport when his plane comes in from Prague.Remember,he is one of our most important clients.I want you to give him the red-carpe

18、t treatment隆重接待.B:Do you want me to drop him off at the hotel,or do I have to keep him amused this evening as well?A:What do you think?I want you to treat him like a king.Take him to one of the fancy restaurants downtown市区最豪华的饭店.Afterwards,you can follow up with a show.Entertaining Clientsdialogue 2

19、-2B:How much is my entertainment budget招待预算招待预算 then?A:Just dont exceed$800 tonight.B:Dont worry,Ill give him the VIP treatment.Jeeze,I really dont enjoy myself when Im entertaining clients.A:Well,its your job,isnt it?Try to have a more positive attitude,its not as bad as you make it out to be事情不像你了

20、解的那样糟糕事情不像你了解的那样糟糕.Hey,while youre at it这期间这期间,why dont you invite him to play golf this Saturday as well?B:No problem.Anything to keep management happy.只要领导满意，我做什么都行。只要领导满意，我做什么都行。Hotel situation dialogue 1-1A:Hello,welcome to Prescott hotel,how may I help you?B:Hi,yes,I had a reservation.My secret

21、ary called and booked the room a couple weeks ago.The reservation should be for a double bed,non-smoking room.A:And what name was the reservation made under?B:It should be under Steve Johnson.A:HmmLet me see It seems theres no Johnson listed for a room for tonight,is there any other name that your r

22、eservation may be listed under?Hotel situation dialogue 1-2B:No Heres the confirmation number,will that help?Its H98007.I had the room booked with a VISA gold cardA:Oh,yes,here it isYou have a standard double room,non-smoking,on the third floor.I just need to see some identification身份证明,and the cred

23、it card you booked the room with,if you dont mind.B:Sure,here it isWould it be possible to check out 退房and pay the bill结账 in the morning?Also,what time is breakfast served?什么时间供应早餐？Hotel situation dialogue 1-3A:Theres a continental breakfast buffet欧洲大陆式自助早餐 from 6 am 10 am,its in the lobby.Also,you

24、can settle your bill in the morning,but we require a twenty percent deposit upfront我们要求提前支付20%的订金,but I can just keep a record of your credit card on file.Okay,Ive got you all set up,if you could just sign签字 here,and initial用姓名的首字母签字 hereHeres your room key.Anything else I can do for you?B:Yes.Could you call me a taxi,please?