Business Etiquette 商务礼仪英语(双语课件).ppt

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1、Business Etiquette外语学院:涂慧娟制作Introductionsn nIntroductions of the teachern nIntroductions of the rulesn nIntroductions of teaching methodsn nIntroductions of scoring methodn nIntroductions about this bookn nBasic Knowledge of business etiquetteContents:English for Business EtiquetteContents:English f

2、or Business EtiquetteContents:English For Business Etiquette1.1.Etiquette for Business GreetingEtiquette for Business Greeting2.2.Etiquette in Business TalksEtiquette in Business Talks3.3.Etiquette for Business CallsEtiquette for Business Calls4.4.Etiquette for Business VisitingEtiquette for Busines

3、s Visiting5.5.Reception EtiquetteReception Etiquette6.6.Etiquette in Business NegotiatingEtiquette in Business Negotiating7.7.Etiquette for Business DinnerEtiquette for Business Dinner8.8.Etiquette for Business DressingEtiquette for Business Dressing9.9.Etiquette for Sending Business Etiquette for S

4、ending Business GiftsGifts10.10.Etiquette in Business ActivitiesEtiquette in Business ActivitiesReferences(与本课件有关的参考书目)n n杨文慧杨文慧,周瑞琪周瑞琪 商务礼仪英语商务礼仪英语 广州广州:中山大学出版社中山大学出版社:2003:2003年年n n 德德 阿道夫阿道夫弗莱尔，冯弗莱尔，冯克尼格克尼格著著 曹晓寒曹晓寒,刘昭霞译刘昭霞译 克尼格礼仪大全克尼格礼仪大全 北京北京:中国商业出版社中国商业出版社 20042004年年n n杜保良主编杜保良主编 英语社交高手英语社交高手

5、北京北京:外文出版社外文出版社:2003:2003年年n nNora Toots,Nora Toots,TiiuTiiu LoogLoog 原著原著 冀群姐编译冀群姐编译 涉外秘书英语涉外秘书英语 北京北京:外语教学与研究出版社外语教学与研究出版社:2002:2002年年Introduction of the teachern nNancy Tu 涂慧娟n nMajor in Foreign Trade Englishn n2 years in Taiwanese invested computer company as an international buyern n10 years in

6、 this university,teaching business English,Business Etiquette,International Trade Practice,and so on.Our rules for classroom studyn nIll call the roll from time to time.n nDont be late to my class!n nIf you cant attend,you can ask for leave IN ADVANCE.You need to write a notice in English and hand i

7、n before hand.n nThree absences mean that youll fail the course automatically.n nBeing late for three times equals to one absence.Introduction of teaching methodn nAll dialogues in every chapter will be All dialogues in every chapter will be role played by students.role played by students.n nDemonst

8、rate and discuss special Demonstrate and discuss special business etiquette in some aspects.business etiquette in some aspects.n nPut in additional knowledge.Put in additional knowledge.n nQuiz:test yourself.Quiz:test yourself.n nHomework:review key points and Homework:review key points and difficul

9、t points.difficult points.n nReal life practice:how to tieReal life practice:how to tieIntroductions of daily performance scoring(30 30%)n nAttendance 10 10%n nClassroom role play 5 5%n nHomework and test 5 5%n nReal life Practice 10 10%Note:The final written test will take 70 points of Note:The fin

10、al written test will take 70 points of the total mark.the total mark.Introductions about this bookn nYang Wenhui,Zhou Ruiqi.English For Business Etiquette,Guangzhou:Zhong Shan University Press,2003n nThere are all together 14 chapters.Important Chapters1.1.Etiquette for Business GreetingEtiquette fo

11、r Business Greeting2.2.Etiquette in Business TalksEtiquette in Business Talks3.3.Etiquette for Business CallsEtiquette for Business Calls4.4.Etiquette for Business VisitingEtiquette for Business Visiting5.5.Reception EtiquetteReception Etiquette6.6.Etiquette in Business NegotiatingEtiquette in Busin

12、ess Negotiating7.7.Etiquette for Business DinnerEtiquette for Business Dinner8.8.Etiquette for Business DressingEtiquette for Business Dressing9.9.Etiquette for Sending Business GiftsEtiquette for Sending Business Gifts10.10.Etiquette in Business ActivitiesEtiquette in Business ActivitiesChapter 1 E

13、tiquette for Business Greetingn nDialogues:Role play P2P17l lGreeting,Introduction&Visiting Greeting,Introduction&Visiting CardsCardsl lChattingChattingl lGetting Down to BusinessGetting Down to Businessl lEnding a MeetingEnding a Meetingn nFocusn nHomework and testHomework and test for Chapter 1n n

14、Review what you have learned in class and discuss:l lHow to greet and shake hands How to greet and shake hands with a business partner?with a business partner?l lHow to introduce a business How to introduce a business partner?partner?l lHow to exchange visiting cards?How to exchange visiting cards?l

15、 lHow to find a neutral subject to How to find a neutral subject to chat?chat?testtest 1n nTrue or False:True or False:1.1.You can only shake hands with your You can only shake hands with your right hand.right hand.2.2.If you want to know someones name,If you want to know someones name,you can ask“W

16、hats your name?”you can ask“Whats your name?”3.3.Youd better extend your name card Youd better extend your name card with both hands to show your respect.with both hands to show your respect.4.4.Youd better begin with a small talk,if Youd better begin with a small talk,if the person is your new cust

17、omer.the person is your new customer.5.5.Weather is not a good neutral subject.Weather is not a good neutral subject.6.6.If its a stranger,you can start by If its a stranger,you can start by talking about his family.talking about his family.7.7.If its an old customer,you can If its an old customer,y

18、ou can get down to business by talking get down to business by talking about last order.about last order.8.8.In business meeting,you can not In business meeting,you can not leave suddenly without saying leave suddenly without saying goodbye.goodbye.9.9.When talking,youd better look When talking,youd

19、 better look at the other person right in his at the other person right in his eyes all the time.eyes all the time.10.10.You should obey rule of business You should obey rule of business etiquette in all cases.etiquette in all cases.Chapter 2 Etiquette in Business Talksn nDialogues:Role play P19P35l

20、 lComplimentsComplimentsl lThanksThanksl lCongratulationCongratulationl lApologyApologyn nFocusn nHomework and testHomework and test for chapter 2n nReview what you have learned in class and discuss:l lHow to make compliments?What How to make compliments?What are the useful phrases and are the usefu

21、l phrases and sentences?sentences?l lHow to say“thanks”?How to say“thanks”?l lHow to congratulate people?How to congratulate people?l lHow to make apology?How to make apology?testTest 2n nTrue or False:1.1.In order to build a good In order to build a good relationship,you should always relationship,

22、you should always praise other people.praise other people.2.2.You can always praise a person You can always praise a person by saying“you are beautiful/by saying“you are beautiful/handsome.”even if the person is handsome.”even if the person is plain or ugly.plain or ugly.3.3.When a person praise you

23、,you When a person praise you,you can say“not really.”.can say“not really.”.4.4.In order to express your appreciation,you can say“Im very sorry to have wasted so much of your time.5.5.In answering other persons“thank you”,youd better say“Never mind.”Chapter 3 Etiquette for Business Callsn nDialogues

24、:Role play P36P57l lMaking and Receiving Business Making and Receiving Business CallsCallsl lLeaving Business MessageLeaving Business Messagel lRinging BackRinging Backl lDealing with Urgent CallDealing with Urgent Calll lDealing with Complaining CallDealing with Complaining Calln nFocusn nHomework

25、and testHomework and test for chapter 3n nReview what you have learned in class and discuss:l lHow to make and receive How to make and receive business phone call?What are the business phone call?What are the suggested steps?suggested steps?l lHow to leave a business How to leave a business message?

26、message?l lHow to deal with an urgent call?How to deal with an urgent call?l lHow to deal with a complaining How to deal with a complaining call?call?testTest 3n nWriting:l lSuppose youre the colleague of Suppose youre the colleague of Mr.David Smith.Youve received Mr.David Smith.Youve received a ca

27、ll from Ms.Mary Green of a call from Ms.Mary Green of ABC Co.when hes out.Please ABC Co.when hes out.Please leave a message for him.leave a message for him.l lMs.Green would like to ask him Ms.Green would like to ask him return her call before 11 am return her call before 11 am tomorrow and shed lik

28、e to talk tomorrow and shed like to talk about the new order.about the new order.Chapter 4 Etiquette for Business Visitingn nDialogues:Role play P58P81l lMaking an InvitationMaking an Invitationl lAccepting an InvitationAccepting an Invitationl lPreparing a Business VisitPreparing a Business Visitl

29、lVisiting a CustomerVisiting a Customerl lThanking for ReceptionThanking for Receptionn nFocusn nHomework and testHomework and test for chapter 4n nReview what you have learned in class and discuss:l lHow to make an invitation orally How to make an invitation orally and in written form?and in writte

30、n form?l lHow to accept an invitation in How to accept an invitation in written?written?l lHow to prepare a business visit?How to prepare a business visit?l lHow to make an appointment?How to make an appointment?testTest 4n nCase analysisl lSuppose youre going to visit Mr.Suppose youre going to visi

31、t Mr.David Smith in ABC International David Smith in ABC International Co.in New York.Co.in New York.l lThere is an international There is an international electronics exhibition in New York.electronics exhibition in New York.Youre going to attend it with your Youre going to attend it with your gene

32、ral manager.Youre the sales general manager.Youre the sales manager.manager.l lPlease write a plan and a Please write a plan and a schedule.schedule.Chapter 5 Reception Etiquetten nDialogues:Role play P82P107l lSetting upon AgendaSetting upon Agendal lMaking AccommodationMaking Accommodationl lMeeti

33、ng CustomersMeeting Customersl lVisiting PlantsVisiting Plantsl lArranging Recreation ActivitiesArranging Recreation Activitiesl lSeeing OffSeeing Offn nFocusn nHomework and testHomework and test for chapter 5n nReview what you have learned in class and discuss:l lHow to set upon an agenda?How to se

34、t upon an agenda?l lHow to make accommodation?How to make accommodation?What kind of accommodation will What kind of accommodation will you choose for your foreign you choose for your foreign guests?guests?l lHow to meet a customer?How to meet a customer?l lHow to arrange activities for your How to

35、arrange activities for your guests?guests?testtest 5n nWriting:an agendal lSuppose youre the sales Suppose youre the sales manager of a clothing company in manager of a clothing company in Nanchang.Nanchang.l lYour potential customer Mr.David Your potential customer Mr.David Smith and Mr.Michael Whi

36、te from Smith and Mr.Michael White from America will come to visit you America will come to visit you during the first half of June.during the first half of June.l lArrange proper activities and write Arrange proper activities and write an agenda for them.an agenda for them.Chapter 6 Etiquette in Bu

37、siness Negotiatingn nDialogues:Role play P97P123l lSeeking Business PossibilitySeeking Business Possibilityl lPromoting SalesPromoting Salesl lAsking for Deferred PaymentAsking for Deferred Paymentl lHandling ClaimsHandling Claimsl lDeclining PolitelyDeclining Politelyn nFocusn nHomework and testHom

38、ework and test for chapter 6n nReview what you have learned in class and discuss:l lSuppose youre the market Suppose youre the market developing manager,how to developing manager,how to develop a new market?develop a new market?l lHow to promote your sales?How to promote your sales?l lHow to ask for

39、 deferred payment?How to ask for deferred payment?l lHow to handle claims and decline How to handle claims and decline politely?politely?testtest 6n nAnswer the following questions:1.1.What are basic principles of What are basic principles of business negotiation?business negotiation?2.2.What are th

40、e major difference in What are the major difference in negotiation styles between negotiation styles between American and British American and British negotiators?negotiators?3.3.Can you list some characteristics Can you list some characteristics of Russian negotiators?of Russian negotiators?Chapter

41、 7 Etiquette for Business Dinnern nDialogues:Role play P138 P166l lInviting to DinnerInviting to Dinnerl lBusiness LunchBusiness Lunchl lWestern FoodWestern Foodl lChinese FoodChinese Foodl lCocktail PartyCocktail Partyn nFocusn nHomework and testHomework and test for chapter 7n nReview what you hav

42、e learned in class and discuss:l lWhat should you pay attention to What should you pay attention to when attending a western dinner when attending a western dinner party?party?l lCan you introduce some famous Can you introduce some famous Chinese cooking styles?Chinese cooking styles?l lDo you know

43、something about a Do you know something about a cocktail party?cocktail party?testTest 7choose correct dishware:bread&butter salad fish potato pudding meat red wine champagne wine soupChapter 8 Etiquette for Business Dressingn nDialogues:Role play P167 P194l lAt most formal situationsAt most formal

44、situationsl lAt formal situationsAt formal situationsl lAt semi-formal situationsAt semi-formal situationsl lAt informal situationsAt informal situationsn nFocusn nHomework and testHomework and test for chapter 8n nReview what you have learned in class and discuss:l lWhat should a man wear at most W

45、hat should a man wear at most formal/formal/semi-formal/formal/formal/semi-formal/informal situations?informal situations?l lWhat should a woman wear at What should a woman wear at most formal/formal/semi-formal most formal/formal/semi-formal/informal situations?/informal situations?l lWhat are the

46、dressing principles?What are the dressing principles?testTest 8n nWriting:A Dialoguel lWrite a dialogue to give your Write a dialogue to give your younger sister suggestions of younger sister suggestions of dressing at different situations.dressing at different situations.l lShe is a newly graduate.

47、Shes She is a newly graduate.Shes usually dressed in casual clothes.usually dressed in casual clothes.Chapter 9 Etiquette for Business Giftsn nDialogues:Role play P195 P209l lChoosing Right Business Gifts Choosing Right Business Gifts l lGiving a GiftGiving a Giftl lReceiving a GiftReceiving a Giftl

48、 lA Special GiftA Special Giftn nFocusn nHomework and testHomework and test for chapter 9n nReview what you have learned in class and discuss:l lHow to choose a proper business How to choose a proper business gift?gift?l lWhen should you give the gift?When should you give the gift?l lHow should you

49、give the gift?How should you give the gift?l lWhat are the taboos of giving What are the taboos of giving business gifts in different business gifts in different countries?countries?testTest 9n nCase studyl lYoure going to visit Mr.Smith,the Youre going to visit Mr.Smith,the purchasing manager of an

50、 purchasing manager of an American company.American company.l lYoure supposed to take a Youre supposed to take a business gift.business gift.l lMr.Smith is a middle-aged man Mr.Smith is a middle-aged man who loves Chinese art.who loves Chinese art.Please find a proper business gift Please find a pro