QAF0008-A2客户满意度调查CustomerSatisfactionSurvey说课讲解.doc
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1、Good is good, but better carries it.精益求精，善益求善。QAF0008-A2客户满意度调查CustomerSatisfactionSurvey-CustomerSatisfactionSurveySender:Position:Date:Customer:Attention:Position:Filledinby:Position:Date:SatisfactiononHLsperformance:Verysatisfied(5)Satisfied(4)Average(3)Dissatisfied(2)Verydissatisfied(1)Salesaspe
2、cts:1.Efficiencyofprovidingquotations.2.Flexibilityindeliveries.3.Abilitytomakeshipmentinshortnotice.4.Ontimedelivery.5.Ourpricelevelingeneral.6.Aftersalesservice.Technicalaspects:7.Productknowledge&developmentcapability8.Abilitytomeetdevelopmentschedule.9.Engineeringtestingfacility.10.Abilitytocomm
3、unicatewithyourengineers.11.Provideproactive&timelyresponsestotechnicalserviceneeds.Qualityaspects12.Promptresponsetoqualityissuesidentifiedbycustomer.13.Eagernesstoimproveourqualitylevel.14.CapabilityinHSF(HazardousSubstanceFree)compliance.15.Capabilityinqualityimprovement.16.Testingfacility.17.Productquality&reliability.18.Fieldfailurerate19.YourconfidenceinqualitywithHLingeneral.Futureexpectations:Othersuggestionsforimprovement:Welistentoourcustomers!Pleasereturnthisformtousbyfax#(769)83099066orE-mail:TY.Tanorsteven.zuowithin1week.ThankyouforyourkindAssistance!-
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- QAF0008 A2 客户 满意 调查 CustomerSatisfactionSurvey 讲解
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