特选酒店英语口语(完整版).docx

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1、个性稳重，大学担任团支书和生活委员，工作认真负责，具有较强的与人合作的精神。专 业为英语；二专法律。会PPT,会声会影，电子书，Photoshop等多项操作。擅长国画， 舞蹈和写作，目前是两家杂志社的通讯员。Whats your name? May I have your name?您贵姓？ 请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。请您往这边走好吗？* 不要说 OK, Sure, Yeah 等

2、等，而要说 Certainly, Sir.* Hey, uh-huh, Hang on等等，也不适合在酒店中使用。* 别说“I dont know答复“不知道是非常不礼貌的说法。可以说just a moment, please. Ill check that for you.（请稍候，我来帮您确认），然后 请有能力处理的人前来协助。* 对男性客人，尊称为Sir;面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir（Ms），不要直接称呼Mr.或Ms.至于称呼小孩， 可以直接使用Excuse me,但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚

3、意。但必须注意，注视对方的眼睛，并不是无 理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特 别小心，因为对于不同国家、民族而言，手势的意义也大不相同。二.根本待客英语一）在正式的英语表现里，疑问根本句型可分为以下四种：1. May I - 2. Could you - 3. Would you 4. Shall I -?只要理解这四种根本的句型，就可以处理大局部业务上的状况。1.自己要做什么事时，就使用May I - May I have your name, please?请问尊姓大名May I have your check-out time

4、, please?请问您什么时候结帐离开?13. That sounds not bad at all. Hl take it.听起来还不错。这个房间我要了。14. By the way, Id like a quiet room away from the street if the is possible. 顺便说一下，如有可能我想要一个不临街的安静房间。酒店前台英语口语：欢迎问候用语Good morning（afternoon, evening）, sir（madam）早上下午.晚上）好，先生夫人）。1. How do you do?您好！初次见面）Glad to meet you.很快

5、乐见到您。2. How are you?您好吗?Fine, thanks. And you?很好，谢谢。您好吗？3. Welcome to our hotel （restaurant, shop）.欢迎到我们宾馆（餐厅.商店来。4. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。1.1 hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。客人在饭店逗留期间）

6、I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。客人离店时）. Have a good time!祝您过得愉快！7 . *hotel, front desk. Can T help you?*饭店，前厅。您找谁？8 . Sorry, Ive dialed the wrong number.对不起，我拨错号了。9 .May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。10 .Sorry, he is not in at the moment.对不起，他现在不在。Wou

7、ld you like to leave a message?您要留口信吗？11 .Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？酒店日常效劳常用英语口语Daily Service日常效劳-(Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗？-Come in,please.-请进。-Please dont come in.-请不要进来。-Just a moment(a minute),please.-请稍等一下。-Im sorry to disturb you.May I clean t

8、he room,sir?-对不起打搅你了，我来清扫一下房间好吗?-All right.Come in,please.-好的,请进来。-Please clean it when I am out.-我马上要出去，请等一会儿清扫。-May I change the water of the thermos now?-我现在可以换水吗？ -Y es,please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?

9、-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,well send tea into the room when the visitors come.-好,客人来访我们会端茶进来的。-By the way,is there any mail for me?-顺便一下，有我的邮件吗？-No.If there isjll give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my pennission?-你为什么没经我允许就进来了？-Ifs my negligence.I beg your pard

10、on.-我疏忽了 , 请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了，现在就做吧。-Heres your clean laundry.youd better check it.-衣服洗好了，请您过目。-I am collecting the fee of the long distance call.-我来收长途 费。-This is the bill for the room rent of hal

11、f a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is it unsealed?，它怎么被拆开了？-Because there is no name of the receiverr on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，效劳台为了查对姓名而拆开的。-Have you lost anything today,sir?-先生，你今天丢过什么东

12、西吗？-Yes,a wallet.Fm looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么？-My daughters photo and some money.-有一张我女儿的照片，还有一些钱。-Look,is this wallet yours?-看，这只皮夹子是不是你的？-Yes,its mine.Thank you ever so much.-是我的，太感谢你 了。-I want to borrow China Daily of these days.-我要看这几天的？中国日报？。-Pleas

13、e get some copise of China Pictorial for me.-请拿儿份？中国日报?给我。-Please bring some chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。-Get a hot-water bottle,please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我

14、睡得有点冷，请给我加一条毯子。-I need another pillow.-我需耍力1一只枕头。-All right,Fil get it for you right away.-好的,我就去拿。-Just a moment,Fil do it right now.-请稍等一下，我马上给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打搅你们了。-Please excuse me for coming so late.-请原谅我来迟了。-Im sorry

15、 I was so careless.-很抱歉我太粗心了。预订早餐的英语情景对话侍者：Can I take your order now?现在可以点菜了吗？客人：Yes, rd like the eggs and sausage breakfast.好的，我想要鸡蛋香肠早餐。侍者：How would you like your eggs?请问鸡蛋你需要怎样烹饪？客人：Poached, please.煮的。/七廿侍者：And, to drink?那饮料呢？客人：A cup of tea.请来一杯茶。侍者：Will that be all?就这些吗？客人：Yes.是的。酒店英语口语：工程部日常实用

16、英语口语There seems to be something wrong with the toilet. 我房间里的抽水马桶好似出了点毛病。1. Well send someone to repair it immediately.我们会马上派人来修的。2. Whats the trouble?哪儿坏啦?3. The toilet doesnt flush.抽水马桶不放水了。4. Let me see. Oh, its clogged.让我看看。噢，堵住了。5. The water tap drips all night long.水龙头一整夜滴水。6. Some part needs t

17、o be replaced. I will be back soon.有个零件要换了。我片刻就来。7. Ah, Im afraid theres something wrong with the TV.噢，电视机好似有些毛病。8. The picture is wobbly.图像不稳定。8.1 1m sorry. May I have a look at it?很遗憾，我可以看看吗？11.111 send for an electrician from the maintenance department. 我去请维修部的电工来。12 .We can have it repaired.我们能找

18、人修理。13 .Please wait just a few minutes.请稍等几分钟。14 .The TV set is not working well.电视机有毛病了。Dialogue AA： Housekeeping. Can I help you?B： Yes, there seems to be something wrong with the toilet.A： Well send someone to repair it immediately. Whats your room number, please?B： 1287.A： May I come in?B： Come

19、in.A： Whats the trouble?B ： The toilet doesnt flush.A： Let me see. Oh, its clogged.Its all right now. You may try it.B： Yes, its working now. Thank you.A ： Youre welcome. Anything else ?B： The water tap drips all night long. I can hardly sleep.A： Im very sorry, sir. Some part needs to be replaced. I

20、 will be back soon.Dialoggue BB ： Ive locked myself out of the room. May I borrow a duplicate key?A： Dont worry, Mr Bell. Ill open the door for you.She opens the door with a duplicate key.)B： Thank you very much. Sometimes Im quite absentminded.A： It doesnt matter, Mr Bell. What else can I do for yo

21、u?B： Ah, Im afraid theres something wrong with the TV. The picture is wobbly.A： Im sorry. May I have a look at it?B： Here it is.A： (Tries to fix it, but in vain) Ill send for an electrician from the maintenance department. We can have it re-paired. Please wait just a few minutes, Mr Bell. (She leave

22、s the room. Ten minutes later, there is a knock on the door.)ElectricianE： May I come in?B： (Opens the door) How do you do?E： How do you do? The TV set is not working well. Is that right, Mr Bell?B： No, it isnt.E： Let me have a look. (Finishes the repairing and checks other electric facilities in th

23、e room) Mr BelL everything is OK now.B ： What efficiency! Thanks a lot.(Taking out some fee) This is for you.E： Oh, no. We wont accept tips, but thank you, anyway. We wish you a nice stay with us, Mr Bell.Words and Expressionsflush v.用水冲洗clogged a.塞住了 drip v.滴下wobbly a.摇摆不定的 electrician n. 电工，电学家mai

24、ntenance n.维修、保养facility n.设备工具（常用复）efficiency n.效率电子门锁door bell/push button 门铃/门铃按钮eye piece/inside lock 猫眼/防盗锁shoes cabinet 鞋柜closet/closet door/MCB Box 衣柜/衣柜门/配电箱luggage rack 行李架rectangle wall miiror 长形镜，照衣镜corridor ceiling/speaker/sprinklers 走廊天花板/喇叭/消防喷淋light switches/ceiling down light 灯开关/天花吊

25、灯air grill sound 出风 口 噪音thermostat温度调节器酒店英语日常用语：预定部日常英语口语May T have the room type, please? /What kind of room would you like to reserve?请问需要预订哪一类型的房间？1. What kind of room do you have?请问贵酒店有什么房间类型？2. We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Fu

26、rthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼 层及连通房。3. How about your hotePs location?请问贵酒店位于哪里？4. Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 4

27、5 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15 钟车程。5. Whafs the level of your hotel?请问贵酒店是几星级的？6. Our hotel is a five-star hotel.本酒店是五星级的酒店。7. How about your hotels facilities?请问贵酒店有什么设施？8. We have four kinds of res

28、taurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment o .本酒店有四种类型餐馆，大堂吧，会议室，健身会所，游泳池,商场及KTV设施。9. Which dates would you like to book? When will you check in and check out?请问您需要订哪一天？什么时候入住及退房？10. How long will you stay in our hotel?请问您打算逗留多长时间？11. Does your h

29、otel have pick-up service?请问贵酒店有接车效劳吗？12. Yes, please contact the concierge for details .有的，详细内容请联系礼宾台。13. Can I get har bour view in your hotel?我可以看到海景吗？14. I am sorry, you cant. But you can have a nice view of a large poool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周围美丽的泳池景。15. What is you

30、r hotels website and email address?请问贵酒店的网址及邮址？16. Our hotePs website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我彳门7酉 店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。17. Your reservation is temporary and it will be cancelled if you dont arrive before 6p.m.on that day.您的预订是暂时

31、的,如果那天下午6点前不到，我们将会取消您的预订。18. I am sorry, no elit room is available./All rooms are unavailable.很抱歉，提供不了雅致客房。/所有房间都订满了。19. Does your company have contract with our hotel?May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2 .麻烦客人时，可使用Could you Could you fill out

32、the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下 的草稿好吗？Could you hold the line, please?请不要挂 好吗？3 .询问客人的喜好或是做什么时，可使用Would you Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里

33、吗*只要在疑问词后加Would you ，就可以提出大局部的询问。When would you like to visit Kunshan?请问您想要何时参观昆山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How would you like to settle your bill?请问您的账单如何

34、处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4 .在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ?Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗?请问贵公司与我们酒店有协议吗？21. Can I reconfirm the reservation? A superior room, for Mr. Smi

35、th on the 20th Oct. My name is XX, if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!我可以再确认您的预订吗？史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请 与我们联系。谢谢您的来电。再见！22. Please hold on for a moment, Mr Smith.史密夫先生，麻烦请您稍等。23. May I have your name, please?请问您贵姓？24. I am sorry I be

36、g your pardon.不好意思，麻烦请重复一遍。25. . Would you please speak more slowly?不好意思，麻烦请说慢一点？26. I am sorry, I didnt catch what you meant.不好意思，我不大懂您的意思。27. I would like to talk to someone in charge.我想找您们的负责人。28. He has not come back yet.他还没回来。29. She is in a conference now.她正在开会。30. Would you like to call back

37、later?麻烦请您稍后再拨。31. Thank you for waiting.让您久等了。32. Fm not sure, sorry.不好意思，我不能确定。33. Are you following me, Sir?请问听懂我说吗，先生？34. Could you explain that a bit more?请您解释多一点好吗. Could you put that more simply?请您具体一点好吗？35. Could you hold the line, please? Ill check our room availabilities for those days.麻烦请

38、您稍等，我们查询那段时间的房态。36. What time do you expect to arrive , Sir?请问大概什么时候到酒店，先生？37. May I request a late check in?我想要求晚些到店入住，可以吗？38. Certainly, well hold the room until you arrive.当然可以，我们将为您保存房间直到您的到来。39. Id like to confirm your reservation.我想确认您的预订。40. Could you hold on for a moment please? Ill check ou

39、r reservation record.麻烦请您稍等，让我查询我们的预订纪录。41. Does it include breakfast?包括早餐吗？42. The tax and breakfast are also included.税及早餐也包括在内。43. We have a special family package plan我们现在开始新推出一个优惠套餐。44. Well have to charge you RMB100 extra for an additional bed.如需加床，我们将会收取人民币100元。45. What time will the guest be

40、 arriving?客人大概什么到达酒店？46. Your room is confirmed for that day.那天您的房间已确定。47. rd like to extend it for two more nights until the 9th.我想延住多两天，直到9号。48. Well extend your reservation for you.我们将会延住您的预订。49. ril arrive one day early. Is that OK?我那天早点到，可以吗？50. We have changed our schedule, please amend our bo

41、oking till next week.我们的行程有变动，请更改我们的预订到下星期。51. rd like to cancel a reservation.我想取消一个预订。52. Im afraid we have no record of a reservation under this name.不好意思，恐怕我们没有这个名字记录的预订。53. Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订的？54. . Is this a new reservation or a con

42、firmation call?请问这个 是新的预订，还是确认预订？55. Well send a confirmation to you soon.我们稍后传确认书给您。56. Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系。57. Please feel free to contact us if we can be of further assistance.如需进一步了解，请随时与我们联系。58. Just a minute, please Pll check our

43、booking situation.麻烦请您稍等，我需要查询我们的房态。59. Sorry ,there is no record in our list.很抱歉，我们的名单上没有此记录。60. Would you hold the line please? I must pick up another call.麻烦请您稍等，我需要接听另壹个 。61. Have you made a reservation?请问已经作了预订吗？62. Im sorry to have taken up your time.不好意思占用您的时间。63. Perhaps you have a cheaper r

44、oom?或许您们还有更廉价的房间吧？64. . Sorry, the quoted rate is lowest.不好意思，这个报价已经是最低了。65. Do you have a transfer service from airport to hotel free of charge?请问贵酒店有没有免费接机效劳？66. Please inform the guest to check in before 6p.m.请通知客人在下午6点前到本酒店办理入住手续。67. The room is spacious and cosy , Im sure you will enjoy yoursel

45、f.房间既宽敞又舒适，我肯定您会过得愉快。68. Sorry, I cant find your name on the arrival list.不好意思，我在预期到达的名单上找不到您的名字。69. May I recommend deluxe suite? Its more luxurious and comfortable.我向您推荐豪华套房，更豪华更舒适的。70. I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说。71. How many people are there in yo

46、ur party?与您同行有多少人？72. Just a moment, please. Til check the availability for you.麻烦请您稍等，我查询能否可以提供应您。73. Who is the reservation for?请问是哪壹位客人的预订？74. The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供，我们可以为您安排后补名单。75. Im sorry. We have no record of a reservation for t

47、hat date.很抱歉，我们没有那天预订的记录。76. When was the reservation made?请问什么时候作的预订？77. Do you remember the name of the clerk who accepted your reservation?请问您记得那壹位职员为您作的预订吗？78. We will hold your booking until 6p.m.without a guarantee.没有任何担保，我们只可以为您保存到下午6点钟。79. Would you like to guarantee your room for late arrival?因您较晚入住，您可以为您的预订作个担保吗？80. How would you like to guarantee your reservation?请问您以什么方式为您的预订作担保？81. T