饭店前厅管理 ch04.docx

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1、1. Front desk set-ups just happen. There doesnt need to be any consideration to how the equipment is arranged.a. Trueb. False2. Front desk should be positioned in the lobby so the guest can see who is on duty, a. Trueb. False3. This concept includes analyzing time with regard to purchase price, inst

2、allation charges, and financing fees in determining if the purchase of a computer is feasible.a. owners rightsb. time share optionsc. lease arrangementd. payback periode. none of these4. If the front office manager fails to do the following management procedure, computerization implementation will s

3、urely be in jeopardy.a. cost analysisb. needs analysisc. night auditd. software evaluatione. hardware analysis5. The choice of software is more important that the selection of hardware.a. Trueb. False6. Software program option(s) for a Property Management System include(s) which of the following?a.

4、night auditb. reservationsc. registrationsd. all of the abovee. use of a computer7. Input terminals, cathode ray tubes, disk drives, and printers are classified as which of the following?a. softwareb. hardwarec. programsd. analysis devicese. none of the above8. The front office manager should teleph

5、one current users of a similar PMS that he or she wishes to purchase and ask relevant questions concerning which of the following?a. the ease of operationb. usefulness of the reports obtainedc. training and emergency serviced. all of the abovee. the amount of down payment required or leasing options

6、9. The intranet is a computer network for in-house users to share monthly meeting operational information only.a. Trueb. False10. Which department in the hotel would use social media applications for tracking guest communications through Facebook, Twitter, Linkedln, YouTube, message boards, websites

7、, and blogs?a. housekeepingb. maintenancec. sales & marketingd. registrationMatching - Computer Applications11. ReservationsA. insures accuracy of guest charges to the folio12. RegistrationsB. room types and locations, room rates, and special requests can be matched with existing room inventories13.

8、 Room StatusC. produces totals from departments and guest folios14. PostingD. supplies information on rooms to be sold, maintained, and cleaned15. Night AuditE.desk clerk verifies the information captured duringreservation or uses it to process a walk-in request10. C11.B12. E13. D14. A15. CAnswers to Exam Questions - Chapter 41. B2. B3. D4. B5. A6. D7. B8. D9. B