20160615_Ofcom_2016年伦敦移动宽带报告.pdf

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1、 Smartphone cities 2016 Annex Mobile broadband performance in London Research Annex Publication date:June 20161 About this document This document outlines the results of Ofcoms research into the performance of the retail networks of the UKs four national mobile network operators: EE, O2, Three and V

2、odafone in central London over five days in March 2016. This is a supplementary case study to Ofcoms Smartphone Cities report published in March 20161. The purpose of the testing was to compare the mobile broadband performance on each network on Category 4 and Category 6 (newer) type handsets. This

3、is because it is possible that the technological updates featured on newer handsets (Category 6 and above), as well as the capability to pick up carrier aggregation technology2, can contribute to an enhanced mobile broadband performance experienced by consumers. This report presents results for: dow

4、nload speeds, web browsing times, upload speeds, YouTube streaming resolution and network response times. The results presented here are not directly comparable to those in previous reports due to the evolution in our testing methodology3. It is important to note that the results presented below are

5、 a case-study limited to a snapshot of performance in central London over the five days of testing in March 2016 and do not reflect UK-wide performance of each MNO. This report is part of a wider programme of work by Ofcom into mobile quality of service, which includes our interactive coverage maps.

6、 1 http:/stakeholders.ofcom.org.uk/market-data-research/other/telecoms-research/broadband-speeds/smartphone-cities/ 2 More information on handset technological updates and carrier aggregation technology can be found in on page 2 3 More information on how the testing reported here differs from that c

7、onducted in previous reports can be found on page 14 Contents Section Page 1 Introduction 1 2 Methodology used for testing 2 3 London case study result 4 4 Testing methodology 14 1 Section 1 2 Introduction In March 2016, Ofcom published its Smartphone Cities report, which detailed the results of tes

8、ting of mobile broadband and voice performance in five UK cities. This document is published as a supplementary annex to this report and details the results derived from testing which was conducted in London over five days in March 2016. These tests measured the mobile broadband performance on each

9、network of the UKs four national mobile network operators (“MNOs”): EE, O2, Three and Vodafone on Category 4 (“Cat-4”) and Category 6 handsets (“Cat-6”)4. The main reason for this testing on Cat-4 and Cat-6 handsets was to understand more about the potential performance benefits available to consume

10、rs who upgrade to the latest devices and on each network. Newer handsets contain technological upgrades and advances that can contribute to an improved broadband performance. Newer handsets (Cat-6 and above) are able to make use of one of the key developments in mobile networks recently; the deploym

11、ent of carrier aggregation (“CA”) technology. CA technology can be utilised to enhance the mobile broadband performance experienced by consumers (more information on how CA technology works can be found on page 2). The Cat-6 device which we used for our test is able to make use of CA technology, whi

12、le the Cat-4 device is unable to. EE and Vodafone have begun to deploy CA in the UK, with rollout at an early stage, in areas including London, at the time of writing this report. The results presented in this annex are not directly comparable to those in our previous reports, including Smartphone C

13、ities, due to the evolution in our testing methodology and geographical area tested in (more information can be found in on page 14). It is important to note that the results presented below are a case-study limited to a snapshot of performance in central London5 over the five days of testing in Mar

14、ch 2016 and do not reflect UK-wide performance of each MNO. As with Smartphone Cities, this report focuses on two key metrics relevant to the consumer experience of mobile broadband namely, download speed and web browsing performance before examining performance relating to other internet activities

15、. However, it is important to bear in mind that network performance is only one of the factors that a consumer is likely to take into account when choosing a mobile phone service. 4 We used a Samsung Galaxy S5 (model SM-GF00F) and Samsung Galaxy S6 (model SM-G928F) for the purpose of this testing an

16、d they therefore represent proxies of Category 4 and Category 6 handsets. 5 More information on the testing methodology and testing area can be found 14. 2 Section 2 2 Methodology used for testing 2.1 Developments in mobile networks One of the key developments in mobile networks recently has been th

17、e deployment of CA technology6. CA can be thought of as the combination of two different channels to deliver traffic to the same location (CA-enabled devices). More channels result in an increased capacity to handle heavy traffic so that video and other data uses can continue moving smoothly. CA can

18、 be deployed for multiple reasons, from increasing the speed at which data can be served by the network to a CA-enabled smartphone, to allowing networks to cope better with traffic during congested time periods and to provide lower over-the-air latency. As such, having a handset that can benefit fro

19、m CA technology should generally enhance the mobile broadband performance experience by consumers. EE and Vodafone have deployed CA technology in the UK, but rollout is currently at an early stage7. It is currently available on the downlink (base to mobile) path. To take advantage of CA technology,

20、consumers have to have a Cat-6 or above handset and be in coverage of a network that has deployed it. Consumers using EEs network to access CA technology have to have a EE Extra or EE Complete plan, while the ability to access CA on Vodafones network is built into their 4G service offering. The Sams

21、ung Galaxy S5 handset we tested with for these results is a Cat-4 device, which means it is unable to make use of this technology while the Samsung Galaxy S6 is a Cat-9 capable device8, meaning it can benefit from this deployment. 2.2 Developments with the latest handsets Many of the most popular sm

22、artphone manufacturers now tend to release new handsets on an annual basis and each new model tends to contain a series of technological upgrades and advances that contribute to the consumers experience of their smartphone, such as sharper screen resolutions, a greater amount of memory and advanced

23、camera capabilities. The future use of smart multiple antennas in handsets are likely to increase throughput and also lead to a better experience for consumers because of the increase in transmission robustness. There are also less visible upgrades that will likely benefit the consumers quality of e

24、xperience with their Smartphone, in particular their mobile broadband performance. Fundamental to any improvement in mobile broadband performance and the general device capability is the availability of greater computational power in the handsets, which underpins the adoption of new technology. For

25、our testing, we used Cat-4 and Cat-6 handsets in order to understand the potential performance benefits related to an upgraded smartphone model. The specific handset models we used were the Galaxy S5 (Cat-4 enabled) and the Galaxy S6 (which is a Cat-9 device but is Cat-6 enabled). These handsets wer

26、e used to represent the broader 6 Carrier aggregation is also known as LTE-Advanced and 4G+, and is a 4G technology which allows different bands to be simultaneously used by the base station-device pair to exchange user traffic. 7 The most up to date information about CA deployment by EE can be foun

27、d in their coverage checker: http:/ee.co.uk/why-ee/network/4gplus. Please note EE refer to CA as 4G+ 8 While the Samsung Galaxy S6 is a Cat-9 device, it operates as a Cat-6 in the UK, so it is referred to as Cat-6 throughout this annex 3 performance that can be experienced through handsets in each o

28、f the categories. Figure 1 shows a sample list of selected smartphones which are both CA-enabled and will contain the technological upgrades and advances as detailed here (i.e. these handsets are all Cat-6 or above). Figure 1: Cat-6 and above smartphones examples 2.3 Measuring performance Both the s

29、peed of mobile broadband services and their consistency are important as measures of performance. While consumers can feel frustration with slow download speeds and long waits for web pages to load, connection failures and failed calls are also a source of irritation. An average speed metric will in

30、dicate how fast a service is on average, but it does not reveal how frequently that service fails. In order to gauge the consistency of a mobile networks performance, it is necessary to look at the distribution of results. It should also be noted handset choice is only one of the factors that consum

31、ers should take into account when making decisions about their smartphone. Price, quality of customer service, coverage, contract terms and network performance are also relevant and will play a part in consumers quality of experience. The rest of this annex will detail the results of each of the tes

32、ts that we conducted in order to show the performance benefits related to upgraded handsets. ManufacturerHandsetAppleiPhone6S, iPhone 6S PlusBlackberryPassport, PrivHTCHTC 10, One (M9, A9)HuaweiMate 8, Ascend Mate 7, E5786, Honor 6LGG4, G5, LG G Flex 2, Nexus 5XMotorolaMoto X StyleNokiaLumia 950Sams

33、ungGalaxy S6SonyXperia X, Xperia Z3+/4, Xperia Z54 Section 3 3 London case study results It is important to note that the results presented below are a case-study limited to a snapshot of performance in central London over the five days of testing in March 2016 and do not reflect UK-wide performance

34、 of each MNO. The results were gathered where CA technology is available on certain tariffs across EE and Vodafone. Consumers using EEs network to access CA technology have to have a EE Extra or EE Complete plan, while the ability to access CA on Vodafones network is built into their 4G service offe

35、ring. Deployment of CA technology is still at an early stage across the UK, meaning the results below are not reflective of performance across the UK as a whole. 3.2 Download speed Download speed refers to the speed at which information is transferred from the internet to a device. In effect, it det

36、ermines how quickly a file can be downloaded from a remote source to a smartphone. Typically, this involves downloading a file from a website e.g. music, films, pictures, applications and e-books. Overall, for all download tests carried out, there was no significant difference between Cat-4 and Cat-

37、6 handsets. EE was the only operator which experienced a significant increase for download tests carried out on their network on Cat-4 compared to Cat-6 handsets. Figure 2: Average 4G download speed Source: Ofcom mobile broadband measurements, fieldwork in London in March 2016. Note: Average (mean)

38、of all tests gathered with 4G as the best bearer. Significance testing shows any difference between Cat-4 and Cat-6 and is indicated by arrows. Any differences between operators are not necessarily significantly different. For download speed, we also considered the proportion of tests that produced

39、a speed greater than 2Mbit/s in addition to the overall averages; as such speeds are likely to be sufficient to support high-capacity video services. Looking at distribution gives a better idea of consistency of performance and how the networks respond under stressed conditions. 15.624.37.319.111.81

40、7.231.96.519.910.205101520253035AllEEO2VodafoneThreeCat-4Cat-6Mbit/s5 Across all tests, there was no significant difference, between Cat-4 and Cat-6 handsets, in the proportion of tests that produced a speed greater than 2Mbit/s. Vodafone was the only operator which saw a significant increase in the

41、 proportion of tests with a speed greater than 2Mbit/s on Cat-6 compared to Cat-4 (89% vs. 92%). Figure 4: Distribution of 4G download results Source: Ofcom mobile broadband measurements, fieldwork in London in March 2016. Significance testing shows any difference between Cat-4 and Cat-6 for 2Mbit/s

42、 and is indicated by arrows. Any differences between operators are not necessarily significantly different. 3.3 BBC web browsing Web browsing refers to an activity that allows consumer to access content through an internet browser. Many activities from using a search engine to loading a news website

43、 require web browsing functionality. For the web browsing test, we analyse the percentage of occasions when the BBC homepage successfully downloaded within 15 seconds, as well as the average time it took for all information on the homepage to reach the users handset. This is the time taken for the w

44、ebsite to load all content contained on the homepage, rather than the time until a consumer can interact with the page. Overall, the average time taken to load the BBC homepage on Cat-6 devices was four seconds, which is significantly less than the time taken for Cat-4 devices (six seconds). All net

45、works saw a decrease in the time taken to load the BBC homepage. 1%1%1%0%1%3%1%0%0%0%16%16% 5%4%29%35%10%8%19%18%84%83% 95%96%70%63%89%92%81%82%0%20%40%60%80%100%Cat-4Cat-6Cat-4Cat-6Cat-4Cat-6Cat-4Cat-6Cat-4Cat-6AllEEO2VodafoneThreeFailed2Mbit/sProportion of samples6 Figure 5: Average 4G BBC homepag

46、e load time Source: Ofcom mobile broadband measurements, fieldwork in London in March 2016. Note: Average (mean) of all tests gathered with 4G as the best bearer. Significance testing shows any difference between Cat-4 and Cat-6 and is indicated by arrows. Any differences between operators are not n

47、ecessarily significantly different. Overall, the proportion of web browsing speeds under 4.5 seconds for all tests carried out on Cat-6 devices was 78%, compared to 9% on Cat-4 devices. Figure 7: Distribution of 4G BBC homepage loading time results Source: Ofcom mobile broadband measurements, fieldw

48、ork in London in March 2016. Significance testing shows any difference between Cat-4 and Cat-6 for 4.5 and is indicated by arrows. Any differences between operators are not necessarily significantly different. 3.4 Standard web page loading time In addition to our BBC homepage web browsing test, we t

49、ested web browsing performance on a standard web page containing a small amount of static content. 6.15.96.36.3 6.03.8 3.34.23.44.302468AllEEO2VodafoneThreeCat-4Cat-6seconds8%7%2%1%15%14%6%2%10%12%9%78%10%92%13%63%2%90%11%66%83%15%88%7%72%24%92%8%79%23%0%20%40%60%80%100%Cat-4Cat-6Cat-4Cat-6Cat-4Cat-6Cat-4Cat-6Cat-4Cat-6AllEEO2VodafoneThreeFailed4.5Proportion of samples7 Standard web page load time refers to how long it took for a basic