某公司的人力资源管理英文版.pptx

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1、 Page 1 HR Business Partner Page 2 Business Transformation WorldMarkets V(com)=zero=death V(com)V(wm)=growthCom Page 3 Change Change Change Change Page 4 Value ToCompanyCost of doing businessTransformation TodayCRM,BrandingCall CentersOnline StorespcOrder/Supply ChainCustomer DatabaseLowHighHighSolu

2、tions/Service/E-Business/Professional Service System integrationTrainingOrganization RealignmentTrainingInfrastructureSpecialized productsBusiness TransformationVolumeProductsAero,palmtop,web appliancesYesterday Page 5 Company Culture SharedValues1982-19911992-19981999 OnwardsProduct focus and drive

3、nFirst to marketDo the right thingsCommon sense worksWe are all in it togetherMarket focus and drivenSet the right directionsBe efficient-do more with lessFigure out how to get the job doneCustomer focus and drivenEmpowermentSet the right prioritiesReward successIntelligent risk-takingBe effective S

4、tyleMake a difference personallyProactive communicationsCollaborative teamworkHelp others to succeedBe aggressive,but not confrontationalTops down decision makingFocus on the jobLong hours symbolize contributionsBlame the matrix in event of failureAssertiveOpenFocus on the outcome of jobGetting job

5、done symbolizes contributionsFunSkillsDrive and executionIndustry knowledgeFlexibility,versatilityTechnical innovationListeningPersuasionManagementDrive and executionLong run perspectiveAbility to tolerate conflicting prioritiesIndustry knowledgeField expertiseLeadershipCustomer knowledgeDrive and e

6、xecutionEffective listeningTeamworkField of expertiseOut-of-the-box thinking Page 6 Service Profit ChainInternalService QualityRevenueRevenueGrowthGrowthProfitabilityProfitabilityEmployeeEmployeeSatisfactionSatisfactionEmployeeRetentionEmployeeProductivityExternalServiceValueCustomerCustomerSatisfac

7、tionSatisfactionCustomer Customer LoyaltyLoyalty Page 7 resulting in the deliveryresulting in the deliveryof our revenue and marginof our revenue and marginFINANCIALFINANCIALcommitmentscommitmentsconstantly,creativelyconstantly,creativelyfinding betterfinding betterOPERATIONALOPERATIONALways to deli

8、ver our unique value propositionways to deliver our unique value propositionTalented,motivated,empoweredTalented,motivated,empoweredPEOPLEPEOPLEand become theand become the#1 or#2 player in each#1 or#2 player in each MARKETMARKETwhere we competewhere we competeso we create unique value for ourso we

9、create unique value for ourCUSTOMERCUSTOMERAs we help them meet their missionAs we help them meet their missionBalanced Scorecard and the Profit/Value Chain Page 8 Human Resource ManagementHuman Resource ManagementCompensation&Benefits Recruitment,Termination,Transfer etc.Employee Relations Mgt.Perf

10、ormance Mgt.Career DevelopmentHuman Resource Information SystemHuman Resource StrategyStaffingTraining&Development Page 9 4 Roles HR to PlayPEOPLEPROCESSESFUTURE/STRATEGIC FOCUSDAY-TO-DAY OPERATIONAL FOCUSStrategic Partner Strategic HR Planning HR as Business Partner Culture and Values Community Rel

11、ationsChange Agent Staffing Organizational Design Change Management Planning Performance Management Training and DevelopmentEmployee Relations Expert Employee Relations Labor Relations Environment&Safety Health&SecurityAdministrative Expert Compensation design Benefits administration HR Information

12、Systems Legal Compliance Page 10 Corporate Strategy and HR StrategyBusiness StrategiesBusiness StrategiesMissionMissionVisionVisionHuman Resources StrategyHuman Resources StrategyCorporate StrategyCorporate StrategyCase for ChangeCorporateDirection Page 11 Company 2001VisionEverything to the Interne

13、tMissionTo enable human achievement bytransforming information technologyStrategyLeadership in Internet access andinfrastructure through superior technology,services and partnershipsObjectivesBalanced across employee,customer,market,financial&operationalAttitudeInspired Page 12 Corporate Strategic G

14、oalsqProcess speed and simplicity:Develop industry leading time-to-market and operational processes and infrastructureqStrong brand:Build a strong,unified and globally recognized identity though consistent values and behaviorsqMatrix management:Cooperate seamlessly across our company to serve our cu

15、stomersqLeadership:Develop strong,diverse leadership which balances strategic thinking,operational focus and employee engagement Page 13 Corporate Strategic GoalsqGreat people:Empower the most innovative,trusted and diverse talent in our industryqCustomer satisfaction:Understand our customers expect

16、ations and measure our performance in meeting and exceeding themqPractical innovation:Develop products,services and solutions that will inspire our diverse customersqTrusted partnerships:Inspire trust by managing quality relationships,acquisitions,and alliances Page 14 Human Resources:Vision,Mission

17、 and ValuesHuman Resources:Vision,Mission and ValuesOUR MISSION:To deliver business results through customer-focused HR solutions.OUROUR VISIONISION:HR is a trusted partner in creating an environment that inspires individual commitment and drives company success.OUR VALUES:Simplicity&Innovation Lead

18、ership&Integrity Accessibility&Responsiveness Personal&Professional GrowthTeamwork&Fun!OUR ATTITUDE:Proactive Engagement Page 15 What do People Want?Compensation People want to be paid a fair package and be treated fairlyJob ContentGrowthOpportunitiesGood Supervisor/LeaderGoodWorkEnvironmentPeople w

19、ant interesting and challenging jobs that match their needsPeople want opportunities to learn,grow and advance in their careersPeople want Supervisors who are supportive caring,and are good leadersCooperative colleagues and balanced quality work life Page 16 Talent Retention ModelFinancialFinancialD

20、evelopmentDevelopmentJob ContentJob ContentWork Life BalanceBase salaryBase salaryVariable payVariable payStocksStocksRetirementRetirementPerformance Performance managementmanagementCareer managementCareer managementSuccession Succession managementmanagementInterestingInterestingChallengingChallengi

21、ngLearningLearningEngagingEngagingFlexiFlexi-timetimeTeamworkTeamworkWork/LifeWork/LifebalancebalanceDiversityDiversityEconomicEconomicEconomicEmotionalEmotionalEmotionalEQUITYEQUITYEQUITYSupervisorySupervisoryLeadershipLeadership CoachCoach MentorMentor Page 17 Customer Service ExcellenceCustomer I

22、ntimacy and Executive TouchSolutions Oriented Customer Relations ManagementTraining Focus Areas Skill-set Technical Project Management Management Function Skills Managing changeBehavior Leadership Teamwork Change adaptability Work hard and smart DisciplineMindset Proactive Paradigm shift Continuous Improvement mindset Open mindedCore Values Integrity Value diversity Customer oriented Results oriented Passion to win Page 18 Challenge 10%strategy and 90%alignment Page 19 Challenge you cant really motivate people,you can only create the environment in which people motivate themselves Page 20