GM APQP 供应商质量管理培训教材-SQE必备.ppt

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1、GMAPQP供应商质量管理培训教材-SQE必备The goal for a successful SQE is to provide:“Quality Rate On Time”for program launch and mass production一个成功的 SQE 的目标是：为项目启动和量产“准准时完成完成质量量节拍拍”SQE major responsibility/SQE SQE major responsibility/SQE 主要主要职责Global APQP for SQEsGM-1927GM-1927全球供全球供应商商质量量手册手册是通用汽是通用汽车共用的全球共用的全球 G

2、lobal APQP Global APQP 手册手册GM GM 发展和展和执行行APQPAPQP计划的共用的划的共用的指指导方方针下下载 ：GMSupplyPowerGMSupplyPower Global APQPGlobal APQPAdvanced Product Quality PlanningWorldwide PurchasingNovember 2000General Motors CorporationGMGlobal APQP for SQEsOrdering:/排序排序:Ordering information for all document and manuals l

3、isted or referenced throughout this manual(GM1927)is contained on page II 所有文件的排序信息所有文件的排序信息 和手册列出的或本手册全部参考文件和手册列出的或本手册全部参考文件(GM 1927)均包含在均包含在 II页Electrical Copies:/电子拷子拷贝:This manual and all documents that are part of this manual(this includes any document with GM 1927 number)can be found through t

4、he internet at the GM Supply Power website 本手册及本手册涉及所有文件本手册及本手册涉及所有文件(包括所有包括所有拥有有GM 1927 号号码的文件的文件)均可通均可通过互互联网在网在GMSupplyPower 网网页上找到上找到网址：网址：,按以下步按以下步骤操作操作:登登陆（Log in）选择Quality Power选择Library选择Supplier Quality选择APQP Manual&DocumentsGM 1927 GM 1927 文件和表格文件和表格Global APQP for SQEs Summary of points/要点

5、要点总结：Global APQP 由由 QS 9000 和和 AIAG APQP 推推动 GM全球共用的全球共用的Global APQP 程序程序-All GM Divisions and Regionas will use the same Process -所有GM的公司和区域使用相同的程序 -Common requirement for all suppliers-对供应商相同的要求 -Common forms and charts-共用的表格和图表 Common direction and one voice from all GM supplier quality engineers

6、来自于来自于GM供供应商商质量工程量工程师相同的指相同的指导方方针和和“同一个声音同一个声音”Supports global SQ communications structure 支持全球供支持全球供应商商质量沟通的框架量沟通的框架-Supplier program status will be shared between regions -供应商项目状态被各个区域所共享 -All information available on Gmsupplypower website at-所有信息均可在GMSupplyPower网页上找到： -GQTS APQP module will Accel

7、erate global communications-GQTS APQP 模块加速了全球的信息沟通PrimaryGlobal APQPGlobal APQP for SQEsCustomer Monitored/客客户监督督 SQE Work closely with supplier/与供与供应商合作商合作 Supplier/供供应商商 work closely with GM SQE/与与GM SQE合合作密切作密切Supplier Monitored/供供应商商监督督 SQE Paper/Electronic review of supplier/纸张/电子子 形式形式审查供供应商商

8、Supplier/供供应商商 Keep GM aware/保保证GM了解情况了解情况Global APQPGlobal APQPCustomer Monitoered APQP 客客户监督督APQPSupplier Monitored APQP供供应商商监督督APQPGlobal APQP for SQEs12 Part AThere is an inverse relationship-不同关不同关联如下如下Customer Monitoring means more responsibility for the SQE客客户监督意味着督意味着SQE负更多的更多的责任任Supplier mo

9、nitoring means more responsibility for the supplier供供应商商监督意味着供督意味着供应商商负更多的更多的责任任Customer Monitored APQP VS Supplier Monitored APQP客客户监督和供督和供应商商监督督 产品品质量先期策划（量先期策划（APQP）Global APQPGlobal APQPGlobal APQP for SQEsAPQP Steps/APQP Steps/步步骤Dev.SQEDev.SQEMfg SQEMfg SQESourcing readiness/Sourcing readiness

10、/采采购准准备Tech Review/Risk Assess/技术审查/风险评估估APQP kick-off/Gate review#1APQP kick-off/Gate review#1Gate ReviewGate Review#2#2Gate Review#3Gate Review#3PPAPPPAPGate ReviewGate Review#4#4节拍生拍生产（RRRR）Business precessesBusiness precesses商商务流程流程(GQTS,RLA,etc)(GQTS,RLA,etc)R RR RS SS SS SS SS SS SS SA AA AR R

11、R RR RR RR RR RR RGlobal RASICGlobal APQPGlobal APQPGlobal APQP for SQEsAPQP 17 任任务/交付文件交付文件-部品采部品采购站略会站略会议 -量具量具/模具模具/设备评估估-技技术评估估-风险评估估/采采购定点定点-GP-11-供供应商商项目目评估估-PFMEA 战略略-时间图/未完事未完事项 -控制控制计划划-可行性和制造可行性和制造评估函件估函件-GP-12-流程流程图-PPAP-DFMEA-节拍生拍生产(GP-9)-设计评估估-经验教教训Global APQPGlobal APQP17项任任务是成功的关是成功的关

12、键！Global APQP for SQEsVLET sets key event dates/VLET 整整车项目目组设立设立关键项目日期关键项目日期7 Part ACorporate Planning sets time frames/公司公司规划部划部设定时间框架设定时间框架APQP Project Plan/APQP Project Plan/APQPAPQP项目计划项目计划Global APQP for SQEsStartHereTask 4由此启动任务4Supplier Activities供应商行使的活动供应商行使的活动Supplier Program Reviews/供应商项目

13、评估供应商项目评估Global APQP for SQEsSTART OF PRODUCTION RUN RATE(GP-9)PRODUCTION PARTAPPROVAL(PPAP)PROTOTYPE SAMPLEAPPROVAL(GP-11)PRE-PRODUCTION MEETINGADVANCED PRODUCT QUALITY PLANNING (APQP)SOURCING DECISION POTENTIAL SUPPLIERASSESSMENTADVANCE PLANNING&PREVENTIONGPSC SUPPLIER QUALITY IMPROVEMENT PROCESSL

14、IFE OF PARTTIME LINE EARLY PRODUCTION CONTAINMENT(GP-12)GLOBAL SOURCING IMPROVEMENT MEETING QUALITY WORKSHOP LEVEL II CONTROLLED SHIPPINGLEVEL I CONTROLLED SHIPPING SUPPLIER QUALITY PROCESSES&MEASURES(GP-5)PERFORMANCE MONITORING CONTINUOUS IMPROVEMENT(GP-8)PROBLEM RESOLUTIONGM Global APQPCombination

15、 of the Best Processes Global APQP for SQEs开始批量生产开始批量生产 节拍生产(GP-9)生产件批准生产件批准(PPAP)工程样品批准(GP-11)生产前会议前期产品质量计划前期产品质量计划(APQP)采购定点潜在供应商评估前期计划和预防全球采购供应商质量改进流程全球采购供应商质量改进流程零件生命期零件生命期时间线时间线 前期生产遏制(GP-12)全球采购 改进会议 质量 WORKSHOP 2 级控制发运1 级控制发运 供应商质量流程和衡量(GP-5)业绩监控 持续改进(GP-8)问题解决GM 全球全球 APQP最佳流程集成Global APQP fo

16、r SQEs1.Commodity Sourcing Strategy Meetings产品采购策略会议产品采购策略会议The Commodity Sourcing Strategy Meeting is the responsibility of the Buyer/产品采产品采购策略会议是采购员的责任所在购策略会议是采购员的责任所在 Internal GM people only/仅限于仅限于GM内部人员内部人员 The first time the SQE becomes“officially”involved in the APQP process/SQE 第一次正式参与第一次正式参与

17、APQP 流程流程.Commodity Sourcing Strategy Meeting is the first task that is tracked by the APQP Project Plan/产品采购策略会议是产品采购策略会议是APQP项目计划跟踪的第一项任务项目计划跟踪的第一项任务.Global APQP for SQEsKey points/关键点Regular communications with Global CT members/Regular communications with Global CT members/与全球与全球CTCT人员定时沟通人员定时沟通

18、.Understand CT sourcing plan,strategy and provide quality inputs about China suppliers Understand CT sourcing plan,strategy and provide quality inputs about China suppliers 理解理解CTCT采购计划采购计划,策略和提供中国供应商的质量状况策略和提供中国供应商的质量状况.(Weekly SMT meeting(Weekly SMT meeting 每周每周SMTSMT会议会议)(Pre-RFQ)Understand China

19、 supplier base for specific commodities and identify opportunities to support SFO China sourcing/Understand China supplier base for specific commodities and identify opportunities to support SFO China sourcing/了解具体产品的中国供应商的状况为了解具体产品的中国供应商的状况为SFOSFO中国采购提供支持中国采购提供支持.SQE and SDE communication is import

20、ant and necessarySQE and SDE communication is important and necessary,especially for development of high priority suppliers in,especially for development of high priority suppliers in bid list/SQE bid list/SQE 和和SDE SDE 的沟通是重要和必要的的沟通是重要和必要的,尤其是在尤其是在bid listbid list里列为高优先级开发的供里列为高优先级开发的供应商应商.Need sNe

21、ed special focus for suppliers without exporting business,global OEM experiences pecial focus for suppliers without exporting business,global OEM experiences 对于没有出口业务和对于没有出口业务和全球全球OEMOEM供货经验的供应商要特别关注供货经验的供应商要特别关注.Communication with the CT and Purchasing/SD and usage of escalation process/Communicati

22、on with the CT and Purchasing/SD and usage of escalation process/利用升级流程与利用升级流程与CT,CT,采购采购/SD/SD沟通沟通.1.Commodity Sourcing Strategy Meetings/产品采购策略会议Global APQP for SQEsObjectives of the Commodity Sourcing Strategy Meeting/产品采产品采购策略会议的目标购策略会议的目标Introduce and establish ownership of the process/引入和建立流程引

23、入和建立流程的责任的责任Identify the Program and roll out the AP process/指定项目和推出指定项目和推出AP流程流程Provide understanding of the GM Engineering and AP process including timing issues/帮助理解帮助理解GM工程事项和工程事项和AP流程包括时间问流程包括时间问题题.Define the Quality requirements/定义质量要求定义质量要求.Provide Warranty information requirements if applica

24、ble/提供售提供售后信息后信息-相应要求相应要求Define vehicle interface issues potential problems with other systems/定义车上与其他系统的潜在接口问题定义车上与其他系统的潜在接口问题.1.Commodity Sourcing Strategy Meetings/产品采购策略会议产品采购策略会议Global APQP for SQEsObjectives of the Commodity Sourcing Strategy Meeting/产品采产品采购策略会议的目标购策略会议的目标Identify potential ro

25、adblocks/指出潜在障碍指出潜在障碍Develop broad/generic function requirements/开发主要开发主要/普通的功能普通的功能要求要求Define guidelines and expectations for the Supplier Workshop/为为供应商供应商workshop定义指导方针和期望定义指导方针和期望.Identify GM participants(Core Group)and suppliers for participation in the Technical Review Meeting 为技术评审会议指为技术评审会议指

26、定定GM参与人员与供应商参与人员与供应商Establish dates/建立关键日期建立关键日期Determine how best to communicate with stakeholders/确立与确立与各利益相关方的最佳沟通各利益相关方的最佳沟通MProgram Management RASIC(GM1927-22M)项目管理项目管理 RASICAPQP Open Issues List(GM 1927-5)/APQP 未完事项清单未完事项清单1.Commodity Sourcing Strategy Meetings/产品采购策略会议产品采购策略会议Global APQP for

27、SQEsFinal Outcomes of Commodity Sourcing Strategy Meeting产品采购策略会议的最终输出产品采购策略会议的最终输出An agreement on the process,content,timing and strategy of the RFQ package by all stakeholders/各利益相关方就报价包的流各利益相关方就报价包的流程程,内容内容,时间节点和策略达成共识时间节点和策略达成共识.Buyers Responsibilities at the end of the Meeting采购员在会议终结时的采购员在会议终结

28、时的责任责任Clarify timing of each step in the process to the stakeholders/在流程的在流程的每一步给各利益相关方每一步给各利益相关方Ensure that each stakeholder understands what is expected and when it is expected/确认各利益相关方理解所期望的内容和时间确认各利益相关方理解所期望的内容和时间Review of the action item list/行动项目清单评审行动项目清单评审.1.Commodity Sourcing Strategy Meeti

29、ngs/产品采购策略会议产品采购策略会议Global APQP for SQEsTo establish a key quality voice early in the process/在流程里尽早确立关键质量声音在流程里尽早确立关键质量声音 -Verify the SUPPLIER QUALITY SOR will be in the RFQ/Verify the SUPPLIER QUALITY SOR will be in the RFQ/验证报价包里有供应商质量验证报价包里有供应商质量SORSOR -Provide information on QUALITY expectation

30、s as appropriate,-Provide information on QUALITY expectations as appropriate,i.e.Any specific quality goals for the program.(CT PRR/PPM i.e.Any specific quality goals for the program.(CT PRR/PPM target)target)为质量期望提供信息为质量期望提供信息,如项目特定的质量目标如项目特定的质量目标.(CT PRR/PPM.(CT PRR/PPM 目标目标)To understand the requ

31、irements of the program components/了解项目零件的要求了解项目零件的要求To have an opportunity to review the Quality requirements/有机会对质量目标评估有机会对质量目标评估Why should an SQE attend?/SQE为什么要参加为什么要参加?1.Commodity Sourcing Strategy Meetings/产品采购策略会议产品采购策略会议Global APQP for SQEsSQE Responsibilities Prior to the Meeting/会议前会议前SQE职

32、责职责Provide input to the Bidders List the Bidders List is put together by the Buyer working with the Creativity Team to identify suppliers for specific parts or family of parts within the specific commodity categories,i.e.,Chemical,Metallic,Electrical/为报价者清单提供输入为报价者清单提供输入-报价者清单报价者清单是是为报价者清价者清单提供提供输入入

33、-报价者清价者清单是采是采购员与与创新小新小组一起一起针对某一特定某一特定产品品类型（如金属，化工，型（如金属，化工，电子）特定的子）特定的产品或品或产品品组指定的供指定的供应商。商。Communicate with the Buyer and obtain listing of suppliers being considered for the part(be aware that the list is confidential no copies)与采购员与采购员沟通以获取零件考虑要采购的供应商的清单沟通以获取零件考虑要采购的供应商的清单(清单保密清单保密-不得拷贝不得拷贝)Revie

34、w Quality SOR(GM 1927-3)and be prepared to discuss quality/对质量对质量SOR评估和为质量方面的讨论作准备评估和为质量方面的讨论作准备.1.Commodity Sourcing Strategy Meetings/产品采购策略会议产品采购策略会议Global APQP for SQEsSQE Responsibilities Prior to the Meeting/会议前会议前SQE职责职责If the SQE DOES NOT AGREE with the Bidders List/如果如果SQE不同意报价者清单不同意报价者清单.W

35、ork with the Creativity Team to have a supplier removed from the Bid List prior to the Commodity Sourcing Strategy Meeting/在在产品品采采购策略会前与策略会前与创新小新小组一起将供一起将供应商从商从报价者清价者清单上去除上去除.Attend a Creativity Team Meeting to support your position/出席出席CT会会议以支持你的立以支持你的立场(no open capacity)/(没有剩余没有剩余产能能)If a supplier

36、 is on New Business Hold,the Creativity Team should automatically remove the supplier from the List/如果供如果供应商是新商是新业务停止状停止状态,那么那么CT应自自动将其从清将其从清单上去除上去除Key point:Whether the SQE supports or questions a suppliers inclusion on a Bidders List,the SQE needs to obtain and provide QUALITY RELATED DATA./关关键点：不

37、管点：不管SQE SQE 对报价者清价者清单上的供上的供应商是支持商是支持还是有疑是有疑问，他都需要他都需要获取和提供相关的取和提供相关的质量数据量数据1.Commodity Sourcing Strategy Meetings/产品采购策略会议产品采购策略会议Global APQP for SQEsAvailable Data for Supplier Performance/Available Data for Supplier Performance/供应商绩效可得到的数据供应商绩效可得到的数据 -China Supplier Database/-China Supplier Datab

38、ase/中国供应商数据库中国供应商数据库 -CT Bidders List/CT Bidders -CT Bidders List/CT Bidders 清单清单 -PSA/PCPA audit report/PSA/PCPA -PSA/PCPA audit report/PSA/PCPA 评审报告评审报告 -GMSupplyPower(Six Panel Chart and Box Chart)-GMSupplyPower(Six Panel Chart and Box Chart)Supplier Commitment Letter is required for any supplier

39、s to be sourced with Supplier Commitment Letter is required for any suppliers to be sourced with not Green status or big concerns/not Green status or big concerns/对于任何准备采购却不是绿色对于任何准备采购却不是绿色状态或大的担忧的供应商状态或大的担忧的供应商,将要求供应商承诺书将要求供应商承诺书1.Commodity Sourcing Strategy Meetings/产品采购策略会议产品采购策略会议Global APQP for

40、 SQEsChina Supplier DatabaseChina Supplier DatabaseGlobal APQP for SQEsCT Bidders ListCT Bidders ListGlobal APQP for SQEsSix Panel Chart Six Panel Chart 六面板六面板Global APQP for SQEsBox ChartBox ChartGlobal APQP for SQEsGM 1927-4GM 1927-4REQUIRED REQUIRED QUALITY QUALITY INFORMATIONINFORMATION所所需质量信息需质

41、量信息REQUIRED QUALITY INFORMATION REQUIRED QUALITY INFORMATION 所需质量信息所需质量信息GM1927-4 is Included in all GM RFQs.GM所有的询价包都包含GM1927-4 Supplier submits as part of Quote to GM,includes requested documents.供应商在提供报价时包含提交GM1927-4Global APQP for SQEsSignature of Supplier RepresentativeSignature of Supplier Rep

42、resentativeSupplier Quality SOR 供应商质量规范说明供应商质量规范说明 Supplier Quality has a Global Statement of Requirements that applies to all suppliers.供应商质量有一项适用于全球所有供应商的规范说明 SOR Included in the GM RFQ.GM的询价包中包含了此规范说明 Supplier Quotations to GM must include a signed copy of the SOR,indicating compliance to these r

43、equirements.供应商报价必须包含供应商签署的 规范说明，表示供应商会遵循这些 要求Global APQP for SQEsGM 1927-6GM 1927-6Commodity Sourcing Commodity Sourcing Strategy Meeting ChecklistStrategy Meeting Checklist产品采购战略会议产品采购战略会议清单清单Commodity Sourcing Strategy Meeting Checklist Commodity Sourcing Strategy Meeting Checklist 采购战略会议清单采购战略会议

44、清单Global APQP for SQEsThe supplier must provide GM with a copy of the following preliminary quality documents prior to the Sourcing decision:供应商必须在定点前提交给GM以下初始的质量文件Preliminary Timing Chart 初始项目进度表Preliminary Control Plan 初始控制计划Preliminary PFMEA 初始PFMEAPreliminary Process Flow Diagram 初始流程图Requiremen

45、ts for the Supplier:对供应商的要求1.Commodity Sourcing Strategy Meetings 采购战略会议采购战略会议Global APQP for SQEs2.Technical Reviews 技术评审技术评审Review manufacturability,timing,design,manufacturing capability,packaging,etc.,issues related to a commodity.评审和产品有关的工艺性、时间进度、设计、制造能力、包装等评审和产品有关的工艺性、时间进度、设计、制造能力、包装等NOTE:Ther

46、e may be situations where a TR is not held.SQE must take responsibility for a review of the Quality info.This should be done prior to performing the GPSC APQP Assessment.注意：技术并不一定有技术评审。在这样的情况下，注意：技术并不一定有技术评审。在这样的情况下，SQE必须承担评必须承担评审质量信息的职责。这项工作应在审质量信息的职责。这项工作应在GPSC APQP评审之前完成。评审之前完成。Global APQP for SQ

47、EsGlobal APQP for SQEsGlobal APQP for SQEs2.Technical Reviews 技术评审技术评审Attendees:Buyer,Engineer,SQE,Supplier,Manufacturing Engineer,Other pertinent organizations 参与者：采购、工程师、参与者：采购、工程师、SQE、供应商、制造工程师及其他相关部门、供应商、制造工程师及其他相关部门Outcome 成果成果:-Identifying suppliers that should not continue in the sourcing pro

48、cess 识别能继续参与采购流程的供应商识别能继续参与采购流程的供应商 -Initial GPSC APQP Assessment,GM 1927-7 最初的最初的GPSC APQP评估，评估，GM 1927-7 -APQP Open issues list,GM 1927-5 APQP 问题清单，问题清单，GM1927-5Global APQP for SQEsKey points 关键点关键点Manufacturing SQE summarize concerns and requirements of supplier in bidders list to the development

49、 SQE who join Tech Review 制造制造SQE总结参与报价的供应商的关注点和要求，提供给开总结参与报价的供应商的关注点和要求，提供给开发发SQE Manufacturing SQE prepare quality performance and program experience prior to tech review and ask for an open issue and action plan as delivery 在技术评审前，制造在技术评审前，制造SQE提供质量指标和项目经验，并提供质量指标和项目经验，并且以问题清单和行动计划作为产出物且以问题清单和行动计

50、划作为产出物2.Technical Reviews 技术评审技术评审Global APQP for SQEsGlobal APQP for SQEsGlobal APQP for SQEsKey points 关键点关键点Manufacturing SQE shall clarify support his/her position of recommendation to Key stakeholders with data and convincing evidence 制造制造SQE必须用数据和确凿的证据对关键参与者说明他必须用数据和确凿的证据对关键参与者说明他/她的推荐她的推荐2.Te