国外组织行为学课件皮尔森ch07btfq.pptx

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1、Chapter 7/Slide 1Chapter 7Groups and TeamworkCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 2Learning Objectives1.Define groups and distinguish between formal and informal groups.2.Discuss group development.3.Explain how group size and member diversity influence what occurs in groups.Copyright 20

2、11 Pearson Canada Inc.Chapter 7/Slide 3Learning Objectives(continued)4.Review how norms,roles,and status affect social interaction.5.Discuss the causes and consequences of group cohesiveness.6.Explain the dynamics of social loafing.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 4Learning Objectiv

3、es(continued)7.Discuss how to design and support self-managed teams.8.Explain the logic behind cross-functional teams and describe how they can operate effectively.9.Understand virtual teams and what makes them effective.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 5What Is a Group?A group cons

4、ists of two or more people interacting interdependently to achieve a common goal.Interaction is the most basic aspect of a group.Interdependence means that group members rely to some degree on each other to accomplish goals.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 6What Is a Group?(continue

5、d)Why is group membership important?Groups exert influence on us.Groups provide a context in which we are able to exert influence on others.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 7Formal Work GroupsFormal work groups are groups that are established by organizations to facilitate the achie

6、vement of organizational goals.The most common formal group consists of a manager and the employees who report to the manager.Other types of formal work groups:Task forcesCommitteesCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 8Informal GroupsInformal groups are groups that emerge naturally in r

7、esponse to the common interests of organizational members.They are seldom sanctioned by the organization.Informal groups can either help or hurt an organization,depending on their norms for behaviour.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 9Group DevelopmentGroups are complex social device

8、s.They require a fair amount of negotiation and trial-and-error before individual members begin to function as a true group.How do groups develop?Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 10Typical Stages of Group DevelopmentGroups develop through a series of stages over time.Each stage pres

9、ents the members with a series of challenges they must master to achieve the next stage.The stages model is a good tool for monitoring and troubleshooting how groups are developing.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 11Typical Stages of Group Development(continued)Not all groups go thr

10、ough these stages.The process applies mainly to new groups that have never met before.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 12Stages of Group DevelopmentCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 13FormingGroup members try to orient themselves by“testing the waters.”The situation

11、is often ambiguous,and members are aware of their dependency on each other.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 14StormingConflict often emerges at this stage.Confrontation and criticism occur as members determine whether they will go along with the way the group is developing.Sorting o

12、ut roles and responsibilities is often at issue.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 15NormingMembers resolve the issues that provoked the storming,and they develop social consensus.Compromise is often necessary.Norms are agreed on and the group becomes more cohesive.Information and opi

13、nions flow freely.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 16PerformingThe group devotes its energies toward task accomplishment.Achievement,creativity,and mutual assistance are prominent themes at this stage.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 17AdjourningRites and rituals th

14、at affirm the groups previous successful development are common.Members often exhibit emotional support for each other.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 18Punctuated Equilibrium ModelA model of group development that describes how groups with deadlines are affected by their first mee

15、tings and crucial midpoint transitions.Equilibrium means stability.Stretches of group stability punctuated by a critical first meeting,a midpoint change in group activity,and a rush to task completion.Does the sequence sound familiar to you?Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 19Phase 1

16、Begins with the first meeting and continues until the midpoint in the groups existence.The first meeting is critical in setting the agenda for what will happen in the remainder of the phase.The group makes little visible progress toward the goal.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 20Mi

17、dpoint TransitionOccurs at almost exactly the halfway point in time toward the groups deadline.The transition marks a change in the groups approach.How the group manages it is critical for the group to show progress.This transition crystallizes the groups activities for Phase 2.Copyright 2011 Pearso

18、n Canada Inc.Chapter 7/Slide 21Phase 2Decisions and approaches adopted at the midpoint get played out in Phase 2.It concludes with a final meeting that reveals a burst of activity and a concern for how outsiders will evaluate the product.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 22The Punctu

19、ated Equilibrium Model of Group Development for Two GroupsCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 23Punctuated Equilibrium Model(continued)Advice for managing teams:Prepare carefully for the first meeting.As long as people are working,do not look for radical progress during Phase 1.Manage

20、the midpoint transition carefully.Be sure that adequate resources are available to actually execute the Phase 2 plan.Resist deadline changes.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 24Group Structure and Its ConsequencesGroup structure refers to the characteristics of the stable social orga

21、nization of a group-the way a group is“put together.”The most basic structural characteristics along which groups vary are size and member diversity.Other structural characteristics are group norms,roles,status,and cohesiveness.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 25Group SizeThe smalle

22、st possible group consists of two people,such as a manager and a particular employee.In practice,most work groups,including task forces and committees,usually have between 3 and 20 members.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 26Group Size and SatisfactionMembers of larger groups consist

23、ently report less satisfaction with group membership than those in smaller groups.Chance to work on and develop friendships decrease as size increases.Larger groups might prompt conflict and dissension.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 27Group Size and Satisfaction(continued)Many peo

24、ple are inhibited about participating in larger groups.In large groups,individual members identify less easily with the success and accomplishments of the group.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 28Group Size and PerformanceDo large groups perform tasks better than small groups?The re

25、lationship between group size and performance depends on the task the group needs to accomplish and on how we define good performance.Types of tasks:Additive tasksDisjunctive tasksConjunctive tasksCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 29Additive TasksTasks in which group performance is d

26、ependent on the sum of the performance of individual group members.For additive tasks,the potential performance of the group increases with group size.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 30Disjunctive TasksTasks in which group performance is dependent on the performance of the best gro

27、up member.The potential performance of groups doing disjunctive tasks increases with group size.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 31Process LossesGroup performance difficulties stemming from the problems of motivating and coordinating larger groups.As groups performing tasks get bigg

28、er,they tend to suffer from process losses.Problems of communication and decision making increase with size.Actual performance=Potential performance Process lossesCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 32Group Size,Productivity,and Process LossesCopyright 2011 Pearson Canada Inc.Chapter 7

29、/Slide 33Group Size,Productivity,and Process LossesCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 34Group Size,Productivity,and Process LossesCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 35Process Losses(continued)Potential performance and process losses increase with group size for additive

30、 and disjunctive tasks.Actual performance increases with size up to a point and then falls off.The average performance of group members decreases as size gets bigger.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 36Process Losses(continued)Thus,up to a point,larger groups might perform better as

31、groups,but their individual members tend to be less efficient.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 37Conjunctive TasksTasks in which group performance is limited by the performance of the poorest group member.Both the potential and actual performance of conjunctive tasks would decrease

32、as group size increases.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 38Group Size and Performance:SummaryFor additive and disjunctive tasks,larger groups might perform better up to a point but at increasing costs to the efficiency of individual members.Performance on purely conjunctive tasks sh

33、ould decrease as group size increases.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 39Diversity of Group MembershipDiverse groups have a more difficult time communicating effectively and becoming cohesive.Diverse groups might take longer to do their forming,storming,and norming.Once they do deve

34、lop,more and less diverse groups are equally cohesive and productive.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 40Diversity of Group Membership(continued)Diverse groups sometimes perform better when the task requires cognitive,creativity-demanding tasks,and problem-solving.In general,any nega

35、tive effects of“surface diversity”in age,gender,or race seem to wear off over time.“Deep diversity”in attitudes toward work or how to accomplish a goal can badly damage cohesiveness.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 41Group NormsSocial norms are collective expectations that members o

36、f social units have regarding the behaviour of each other.They are codes of conduct that specify the standards against which we evaluate the appropriateness of behaviour.Most normative influence is unconscious;we are only aware of it in special circumstances.Copyright 2011 Pearson Canada Inc.Chapter

37、 7/Slide 42Norm DevelopmentWhy do norms develop?Norms provide regularity and predictability to behaviour.What do norms develop about?Norms develop about behaviours that are at least marginally important to their supporters.How do norms develop?Shared attitudes among members of a group form the basis

38、 for norms.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 43Norm Development(continued)Why do individuals comply with norms?The norm corresponds to privately held attitudes.They often save time and prevent social confusion.Groups have a range of rewards and punishments available to induce conform

39、ity to norms.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 44Some Typical NormsSome types of norms that exist in most organizations and affect the behaviour of members include:Dress normsReward allocation norms(equity,equality,reciprocity,social responsibility)Performance norms Copyright 2011 Pe

40、arson Canada Inc.Chapter 7/Slide 45RolesPositions in a group that have a set of expected behaviours attached to them.Roles represent“packages”of norms that apply to particular group members.There are two basic kinds of roles in organizations:Assigned rolesEmergent rolesCopyright 2011 Pearson Canada

41、Inc.Chapter 7/Slide 46Role AmbiguityRole ambiguity exists when the goals of ones job or the methods of performing it are unclear.There are a variety of elements that can lead to role ambiguity:Organizational factorsThe role senderThe focal personCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 47A

42、Model of the Role Assumption ProcessCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 48Role Ambiguity(continued)What are the practical consequences of role ambiguity?The most frequent outcomes are job stress,dissatisfaction,reduced organizational commitment,lower performance,and intentions to quit.

43、Managers can reduce role ambiguity by providing clear performance expectations and performance feedback.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 49Role ConflictRole conflict exists when an individual is faced with incompatible role expectations.There are four types of role conflict:Intrasen

44、der role conflictIntersender role conflictInterrole conflictPerson-role conflictCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 50Intrasender Role ConflictA single role sender provides incompatible role expectations to a role occupant.This type of role conflict is especially likely to also provoke

45、 ambiguity.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 51Intersender Role ConflictTwo or more role senders provide a role occupant with incompatible expectations.Employees who straddle the boundary between the organization and its clients or customers are especially likely to encounter this fo

46、rm of conflict.It can also stem from within the organization.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 52Interrole ConflictSeveral roles held by a role occupant involve incompatible expectations.Competing demands for ones time are a frequent symptom of interrole conflict.Copyright 2011 Pears

47、on Canada Inc.Chapter 7/Slide 53Person-Role ConflictRole demands call for behaviour that is incompatible with the personality or skills of a role occupant.Many examples of“whistle-blowing”are signals of person-role conflict.The organization has demanded some role behaviour that the occupant consider

48、s unethical.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 54Role Conflict:ConsequencesThe most consistent consequences of role conflict are job dissatisfaction,stress reactions,lowered organizational commitment,and turnover intentions.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 55Role Conf

49、lict(continued)Managers can help prevent employee role conflict by:Avoiding self-contradictory messagesConferring with other role sendersBeing sensitive to multiple role demandsFitting the right person to the right roleCopyright 2011 Pearson Canada Inc.Chapter 7/Slide 56StatusStatus in the rank,soci

50、al position,or prestige accorded to group members.It represents the groups evaluation of a member.What is evaluated depends on the status system in question.All organizations have both formal and informal status systems.Copyright 2011 Pearson Canada Inc.Chapter 7/Slide 57Formal Status SystemsReprese