某集团质量管理系统(英文版)31054.pptx

《某集团质量管理系统(英文版)31054.pptx》由会员分享，可在线阅读，更多相关《某集团质量管理系统(英文版)31054.pptx（61页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、Level 2 MaterialLevel 2 MaterialElitegroup Computer SystemsElitegroup Computer SystemsQuality System introduction,November 2002Quality System introduction,November 2002Table of ContentsTable of ContentsQuality PolicyQuality PolicyQuality StrategyQuality StrategyQuality System(Design QA/SupplierQAQua

2、lity System(Design QA/SupplierQA/Process QA/Customer Service QA)/Process QA/Customer Service QA)Quality OrganizationQuality OrganizationTraining SystemTraining SystemTraceability System(SFCS)Traceability System(SFCS)Engineering Change SystemEngineering Change SystemQuality Report&Improvement PlanQua

3、lity Report&Improvement PlanQuality PolicyQuality PolicyECS Quality PolicyECS Quality Policy#1 Customers set the requirement#1 Customers set the requirement#2 Prevention#2 PreventionEach employee takes responsibility for their own workEach employee takes responsibility for their own workFocus on ant

4、icipating potential problems and preventing Focus on anticipating potential problems and preventing themthemPrevention improves ECSs ability to get things right first Prevention improves ECSs ability to get things right first time,-every timetime,-every time#3 Continuous improvement#3 Continuous imp

5、rovementFocus on asking“why?”Focus on asking“why?”Tracing root cause of problemTracing root cause of problemEstablishing method to prevent recurrenceEstablishing method to prevent recurrence#4 Revolution#4 RevolutionContinuous improvement=evolutionContinuous improvement=evolutionChange,new processes

6、&reengineering=revolutionChange,new processes&reengineering=revolutionECS Total Quality AssuranceECS Total Quality AssuranceQuality policy:Quality policy:Prevention and continuous improvementPrevention and continuous improvementDesign Design QAQASupplier Supplier QAQAA-systemA-systemDFM/DFTDFM/DFTNP

7、INPIEMI/Safety EMI/Safety testtestVendor surveyVendor surveyQA system auditQA system auditVendor performance Vendor performance assessmentassessmentCustomer complaint Customer complaint operation reviewoperation reviewProcess Process QAQACS QACS QAThe pursuit of The pursuit of excellence excellence

8、and the trust and the trust in quality at in quality at affordable affordable pricespricesIQCIQCIPQCIPQCOQCOQCCQC(reliability&CQC(reliability&compatibility test)compatibility test)Customer complaintsCustomer complaintsDOA/RMADOA/RMAFA/CARFA/CAREscalation processEscalation processTechnical supportTec

9、hnical supportMaterial buffer Material buffer managementmanagementECS and Conglomerates 2003 Quality TargetsDesign QAEstablish NPI Rule-A-System-Component approval-NPI CriteriaSupplier QAProductivity&Quality Improvement-Vender Survey/Audit-QVL(60 vendors,75 Fa.)-Vender performance monthly rating-Pro

10、cess improvementProcess QAImprove quality&create added value-QS 9000 Certification-SFCS-ECN 150/Month-Cost 300/Manpower-MB scrap 1.5-IQC 91%-OQC 1,600 DPPMCustomer satisfaction -Customer satisfaction 100%Quality Policy:Prevention and Continuous ImprovementReduce customer dissatisfaction-Customer com

11、plaint procession time 3 days-FA/CAR Operation 5 days-DOA 4,000 DPPM-RMA 2.0%(include NDF)-RMA 1.5%(Verified)-RMA early warning systemCS QAQuality StrategyQuality StrategyQuality Strategy PillarsQuality Strategy Pillars Advanced Quality Planning Advanced Quality Planning Factory Prevention Factory P

12、revention Optimization&Continuous Optimization&Continuous Improvement Improvement Reaction&Recovery Reaction&RecoveryThe first 2 portions are undertaken primarily with the factory The first 2 portions are undertaken primarily with the factory production department as an internal customer in mind.pro

13、duction department as an internal customer in mind.The last 2 portions are undertaken with the end customers in The last 2 portions are undertaken with the end customers in mind.mind.Strategies Strategies(Product Life Cycle view)(Product Life Cycle view)Strategy#2Minimize Intro Failure RateIntroR&D,

14、PurchasingProduction RampAQPActivitiesStrategy#1FMEA NPIControl gatesTimePresentCompetitionFutureStrategy#3Early Process Optimization during MPDOE,SPC,CLCA,&other CIPsStrategy#4Quality Escalation(external failures)Detect,contain&recoveryInherent Quality&DFM/DFT;Vendor QA Customer Perceived Failure R

15、ate Customer Perceived Failure RateADVANCED ADVANCED QUALITY QUALITY PLANNINGPLANNINGFACTORY FACTORY PREVENTIONPREVENTIONOPTIMIZATION&OPTIMIZATION&CONTINUOUS CONTINUOUS IMPROVEMENTIMPROVEMENTREACTION&REACTION&RECOVERYRECOVERYDevelopment of Quality StrategyDecreasing Production CostIncreasing Profita

16、bilityIncreasing CompetitivenessQuality Prevention PlanPrevention and Continuous ImprovementQC QA TQM Re-Engineering TOCDevelopment of Quality StrategyCost of Quality Failure(1)Appraisal:(1)Appraisal:Production testing&Inspection,IQC,IPQC,OQC(2)Internal Failures(2)Internal Failures:Trouble Shooting,

17、Scrap&Lost),Rework(3)External Failures:(3)External Failures:FA/CAR,DOA/RMAHigh Quality,Best Price,Good Service,More Flexible!Cost of Quality Prevention(1)NPI(1)NPI(2)QVL Management(2)QVL Management(3)Vendor Rating System(3)Vendor Rating System(4)SFIS(4)SFIS(5)Subcontractor Supporting System(5)Subcon

18、tractor Supporting System(6)Field Analysis Engineering(6)Field Analysis Engineering(7)Employee Training(7)Employee Training1.還沒有制度，建立制度2.已經有制度，落實制度Standardization Simplification Computerization2003 ECS M/B Quality Strategy1.Advanced Design Quality Management for NPI2.Supplier JIT Delivery3.Optimizat

19、ion of Shop floor control system/Sub-Con.Integration 4.Reduce the Noise of Customer dissatisfactionQuality SystemQuality SystemBeacon ConfidentialBeacon ConfidentialSimplified Quality Assurance SystemObjectiveControl MethodActivityDevelopmentParts&SupplierManufacturingShipping&SVCProtoAssyRun-InInsp

20、ectionShippingSVCPilotPre-ProSourcingApprovalInspectionE/SDesign VerificationSupplier Quality ManagementProcess QualificationCustomer Satisfaction Verification at each design stage Design Review Parts Qualification SPC Supplier Qualification Continuous Supplier Improvement On Going Reliability Conti

21、nuous Quality Improvement Safety&Regulatory Audit Service Parts Plan Local Service Support Field Data Analysis Quality Planning Reliability TestEVTDVTPVT(ELP)Compatibility Test Parts/Commodity Qualification Test DFM/DFT Cpk Verification EMI Verification Production&Ship-Hold Program Analysis of Field

22、 Quality Field Trouble Shooting Provide Service Parts Parts&Product RMA Local SVC Support(US,Europe,Asia,South America)ECN Control&Follow-up Periodic Process Audit Weekly Quality Management Meeting Safety&Regulation F-up Monitoring&Analysis of Manufacturing Date FAI Outgoing Quality Audit Out of Box

23、 Audit Cpk Implementation Supplier/Sub Contractor Approval Periodic Supplier Audit Quality Contract with Supplier Supplier Control by QMS member Incoming InspectionTotal Quality Assurance StructureQuality PolicyTo produce our products first time right and consistently meeting and exceeding our custo

24、mer requirements.In our company,quality means not only just satisfying our customer requirements,but constantly improving our product quality.Our commitment to product quality improvement extends from the management to all employees in the company.Sales&Sales&Service QAService QADesign QADesign QAVe

25、ndor QAVendor QAManufacturing Manufacturing QAQAFocusFocusCustomer Customer SatisfactionSatisfactionCustomer Customer Oriented DesignOriented DesignDefect Free Defect Free Material SupplyMaterial SupplyWorld Class Process World Class Process CapabilityCapabilityMain Main Activities:Activities:Custom

26、er Satisfaction Survey Customer Visit Rush Order Line Site Stock RMA Reliability Test Design Evaluation Product Management Technology Breakthrough IQC Supplier Partnership Program Supplier Audit Supplier Performance Evaluations QA System Refine FMEA Application D.O.E.Application SPC Manufacturing Au

27、ditQuality Assurance FrameworkIQC Raw IQC Raw MaterialMaterialOQCOQCOEM SiteOEM SiteDistributionDistributionFinal QAFinal QAProcess Process QAQAIQCIQCReliability Reliability testtestSQA SQA Semi F/GSemi F/GDate base Date base FeedbackFeedback Incoming Inspection Vendor Support/Audit Vendor Rating Sy

28、stem Dock to Stock Control Semi F/G IQC Subcontractor Support/Audit SKD Subcontractor Training Roving ESD ECN Control Process,Parts Abnormal Control Purge/Rework Control MVT Meeting New Model/Version Transfer Non-conforming control Shop Floor System OQC Inspection Pallet Reject Follow-up Out of Box

29、Audit Shipping Inspection Customer Complaint Feedback CKDProduct DesignECSs QA SYSTEMManufacturing Customer Complaint CustomerCustomerNew Product IntroductionSupplier Quality ManagementProduction Engineering CenterECS Quality Management Systems-Design Quality Support -Supplier Quality Management Sup

30、port -Manufacturing Quality Support -CLCA for Customer Complaint ECS Support Systems-Customer Data Reporting -Training -Quality Assessment&Audit -Change Management-Product Regulations&Safety -Documentation Control-Customer Complaint Handling -DOA/RMA Operation(Advanced Design Quality Management)NPI(

31、New Product Introduction)Component Engineering&QualificationVerification&PreventionPrevent Recurrence of Customer ComplaintBuild up Test Plan&Procedure Review A3A4 Product Pilot Run EngineeringReview&Reduce ECN Release QuantityBuild up Parts Specification and Check ListReview Parts Specification&Ven

32、dor TestingQuality Engineering Dept.(Supplier JIT Delivery)Audit the qualified suppliers/subcontractors so as to approve their quality system and product quality matching ECS requirementsDevelop Supplier Quality Management System so as to achieve the target of JIT deliveryRating the suppliers and su

33、bcontractors quality and support them to improve process yield rateImprove qualified suppliers and subcontractors product quality by periodic audit and consultationSupplier Quality Management Dept.JIT DeliveryFramework of Manufacturing Quality Assurance SystemNative Suppliers SQAIQCManufacturingOngo

34、ing Reliability/Compatibility Test IPQCOQCOEM SitesEnd-users DistributorsXXXCustomer Service(RMA)SFCSCross-enterprise Operation(2003/Q3)MANUFACTURINGMANUFACTURINGBLACK BOX BOXCONTINUOUS IMPROVEMENT Quality Escalation Quality Improvement Programs Regular Customer Review ForumsQUALIY SUPPORTS Quality

35、Audit Corrective/preventive action Doc Con system Calibration system TrainingFACTORY QUALITY SYSTEM START-UP&NPI NPI Checklist DFM/DFT Product Training Post Mortem Analysis Production Release CriteriaCUSTOMERCUSTOMERPROCESS CONTROLS SPC PVS PCS QAN ESD SFCS Yield triggerINCOMING AQL MRB VFAR VCAROQM

36、 AQL VOQA FOQAINPUTOUTPUTCustomer Complaint Operation-Response in 24hrs,Preliminary FA/CAR in 3 workdays,Finalized FA/CAR in 5 workdays-Quality Issues Escalation-Close Loop Corrective ActionTechnical Support-In-country Repair Training-Duplicate the Failure Mode-Find out the Root Cause-E-SupportL.A./

37、USAMiami/USATaipei/TaiwanShenZhen/ChinaWijchen/The NetherlandsCSDDistributorsOEM/Branch/SI CustomersCustomer Service Quality Assurance Quality OrganizationQuality OrganizationECS TaipeiECS TaipeiOrganizationFunctionQDPart ApprovalNew Product VerificationFailure Analysis&VerificationSupplier manageme

38、ntInternal AuditCustomer Issue Tracing and ManagementCustomer WindowCustomer SatisfactionRelease FA&Eight D Report零件承認New Product Verification不良分析及驗證Customer SatisfactionCustomer WindowCustomer Issue Tracing and ManagementInternal AuditSupplier managementPart ApprovalFailure Analysis&VerificationRel

39、ease FA&Eight D ReportPECQuality Related Department of ECSM(ECS China)PECQDQDTSDTMDTMDTMDTMDNote:Quality policy and planning are established by ECS Taipei.The customer service affairs of OEM/Global are in charge of ECS Taipei.The customer service affairs of China SI are in charge of ECSM.The“red col

40、or arrowhead”stands for the affairs which commanded by ECS Taipei.The“blue color arrowhead”stands for the affairs which are correlated the ECS Taipei with ECSM.China SIOEM&GlobalQAOrganizational Chart Quality DivisionRMAQECSDOrganizationTraining SystemTraining SystemTypes of TrainingTypes of Trainin

41、gSkills trainingSkills trainingTouch-up soldering,BGA repair/rework,machine operation/alignment,etc.Touch-up soldering,BGA repair/rework,machine operation/alignment,etc.Supervisory trainingSupervisory trainingProductivity,CTR,Train the Operators,5S,QCC facilitator,etcProductivity,CTR,Train the Opera

42、tors,5S,QCC facilitator,etcTeamwork trainingTeamwork trainingQCC,Team Problem Solving,Cross functional projects,etcQCC,Team Problem Solving,Cross functional projects,etcSpecial knowledge trainingSpecial knowledge trainingDFM,SMT,Wave Soldering,PCB,FMEA,D.O.E.,Solder Failure Analysis,etcDFM,SMT,Wave

43、Soldering,PCB,FMEA,D.O.E.,Solder Failure Analysis,etcManagement trainingManagement trainingQuality direction,staff strategy,managing breakthrough,etcQuality direction,staff strategy,managing breakthrough,etcLanguage trainingLanguage trainingEnglish,Japanese,etc.English,Japanese,etc.Others-Others-Pre

44、sentation training,OJT,TPM,TQM,etc.Presentation training,OJT,TPM,TQM,etc.Quality Improvement Activities Education Education -Encourage employees to get higher degree by offering scholarship-Encourage employees to get higher degree by offering scholarship Product and Process Training:Product and Proc

45、ess Training:-Forum and lecture-Forum and lecture Operator Certification Operator Certification Recruit and system training Recruit and system training Management Training Management Training Team Training-Team Training-5 S,TQM,QCC5 S,TQM,QCCCapability Training for Quality ManagerManagerSupervisor/S

46、upervisor/Group LeaderGroup LeaderEngineerEngineerOperatorOperatorQuality Leadership Program;Management SPCQuality Leadership Program;Management SPCTQM;SPC;5S;ESDTQM;SPC;5S;ESDD.O.E.;SPC;Design Guide;SMT problem log;D.O.E.;SPC;Design Guide;SMT problem log;F/T problem logF/T problem logSPC;5S;ESDSPC;

47、5S;ESDPosition Training ManagerManagerSupervisorSupervisorGroup LeaderGroup LeaderAllAllThe Role&Duty of NS Manager;Problem Solving&The Role&Duty of NS Manager;Problem Solving&Decision Making;Negotiation Skill;Target Setting&Decision Making;Negotiation Skill;Target Setting&Performance Appraisal;Enco

48、uraging&Leading;Time Performance Appraisal;Encouraging&Leading;Time Management;Communication&Coordination;HR Management;Communication&Coordination;HR Management for the Non-HR SupervisorManagement for the Non-HR SupervisorThe Role&Duty of NS Supervisor;Presentation Skill;The Role&Duty of NS Supervis

49、or;Presentation Skill;Meeting Skill;Cost Concept;Encouraging and Leading;Meeting Skill;Cost Concept;Encouraging and Leading;How to Do“On the Job Training”;How to Build Team How to Do“On the Job Training”;How to Build Team Concept.Concept.Foreman Leadership;How to do“On the Job Training”Foreman Leade

50、rship;How to do“On the Job Training”On the Job TrainingOn the Job TrainingEducation/Training SystemCertification ProgramPurpose:Improve operators skill and guarantee qualityRange:All MFG.direct operatorsResp:MFG.-major responser and cooperate with HR,ENG and PEMFlow:Function SelectedCertificationReg