英语口语接待客户.pptx

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1、接待处reception deskreceptionist第1页/共20页WORDSappointment n.预约（与人见面）investment n.投资in sb s place 代替某人show sb.around 带某人转转downtown n./adv.市区entertainment n.娱乐，招待city sights 城市风景accompany vi.&vt.陪同，陪伴第2页/共20页be a shame 真遗憾package n.包装oversee vt.监督，检查=supervise,check upfactory site 厂房production line 生产线qua

2、lity control 质量检查，质量控制run smoothly 平稳运转move on 前进WORDS第3页/共20页appointment n.预约（与人见面）对比：reservation（餐厅酒店医院预约）Im calling to confirm your appointment with Dr.Hu.I have an appointment with Mr.Chen on Friday afternoon.In/take sb s place 代替某人Im in Mr.Wilsons place during his vacation.我在Wilson外出度假期间代替他。第4页

3、/共20页show sb.around 带某人转转Let me show you around our factory.My secretary will show you around the city sights tomorrow evening.downtown 市区Go downtown to have some entertainments.去市区找点乐子。第5页/共20页accompany vi.&vt.陪同，陪伴=be with,be together with1)accompany sb./sth.陪伴，伴随My secretary accompanies me during

4、 my trip.我秘书将会全程伴着我。2)accompany with sb.（同辈）Ally always accompanies with me whenever Im down.无论何时当我沮丧时艾丽总是陪伴着我。3)accompany by sb.（上下级长辈）Children under 14 should be accompanied by adults.十四岁以下儿童需有成人陪伴。第6页/共20页oversee vt.监督，检查Quality control people oversee the quality of the products and help to keep

5、the machines run smoothly.质检人员监督产品质量以及协助维持机械的顺利运转。move on 前进Lets move on to the workshop.我们继续去车间那儿看看。第7页/共20页All kinds of client reception!前台接待reception desk会议接待conference reception业务接待business reception验厂接待factory tour reception第8页/共20页前台接待reception deskHow may I help you?第9页/共20页会议接待conference rec

6、eptionPrepare paperwork&equipments准备开会资料和设备Budget会议开支 (for fruit,drink,rent,printing,car,souvenir,etc)Arrange people&car安排人员车辆The venue layout会场布置Care for the attendants照顾出席者 (hotel morning call,routes,etc)第10页/共20页业务接待business receptionDinner party Drink KTV BarTour第11页/共20页验厂接待factory tour recepti

7、onHere we only refer to receptions for clients and foreign boss!（如果是社会责任验厂的话，会要求查看你的各类证件，营业执照，银行开户证明，环保证，消防验收合格证，员工手册，工资表，考勤记录、员工档案，合同等资料的。如果是查看该厂质量体系的话，就有点ISO认证的味道哦！）第12页/共20页验厂接待factory tour receptionBe prepared in several aspects:Basic information(the number of staff,history,certificates)Arrange

8、cars,hotels Staff working attitude(suits wearing)General sanitation(smoking)Product display Quality control第13页/共20页对话练习1-接待外国客户A:Mr.Bryant?Hello,Im Mike from UBS corporation.How was your flight?布莱恩先生吗？你好，我是UBS公司的迈克。你一路顺利吧？B:It was really bumpy.I was unable to sleep on the plane.一路很颠簸啊,飞机上也睡不着。A:You

9、 must be very tired.Let me help you with your bag.Is it your first time to Seattle?你肯定累坏了，我来帮你提行李吧。这是你第一次来西雅图吗？B:Yes.Would you be able to show me around the city sights in Seattle?是的。你可以带我转转西雅图的城市景观吗？第14页/共20页A:Of course!Actually thats what Im going to do this evening.当然可以！其实这就是我今晚打算做的事呢B:Thank you.

10、Youre too kind.A:Now lets go to the hotel first.Drop off your things and have a little rest.Ive booked a table at a Chinese restaurant.Afterwards,Ill take you downtown to see the city sights.How does that sound to you?第15页/共20页B:It sounds wonderful!Seattles nightlife must be very exciting.Thank you

11、for you hospitality.听起来太美妙了！西雅图的夜生活肯定很热闹。谢谢您的热情款待。第16页/共20页对话练习2-客户参观工厂T:Here we are in the factory.This is our director of the assembly line,Amber.这就是我们的工厂了，这位是流水线主管安博先生。Amber:Nice to meet you!B:Nice to meet you,too!T:This way please.As you see that this is our assembly line,all of the equipment is

12、 imported from British.The volume of daily output is up to 10.000 units.这边请，就您所见这是我们的流水线，全部设备都从英国进口。每日产量达一万件。第17页/共20页B:Good.Advanced equipment guarantees high output!But how do you control the quality of your products?很好，先进设备保证高产量！但你们如何控制产品质量？T:We emphasize the quality of the products to our staff

13、everyday.And we have QC people to monitor every step in making the product.Our pass rate is over 95%.我们每天都跟员工强调质量问题。而且我们有质管人员指导每一步生产。我们的产品合格率超过95%。第18页/共20页B:95%！Im satisfied with your production capacity and quality.T:Im happy to hear that.Lets move on to the next room 很高兴听到您那样说，我们继续去下一个车间参观吧。第19页/共20页感谢您的观看！第20页/共20页