Chinese Business Etiquette 中国商务礼仪.ppt

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1、ChineseBusinessEtiquette中国商务礼仪Discussion QuestionsWhat is the Chinese traditional view of business?How has the traditional view influenced the modern development of business in China?What is the role of guanxi in doing business in China?How to make guanxi work in building business partnerships?Why d

2、o the Chinese people pay special attention to saving face in social and business activities?How to understand the impact of face on business negotiations?What are the right ways of giving-gift for business dealings in China?Relationship(Guanxi)“Guanxi”literally means relationships“,stands for any ty

3、pe of relationship.Chinese people care more about the social relationship than commercial relationship in doing business:“Guanxi”means one will be quick to do a favor,do anything necessary for the other party:You scratch my back,Ill scratch yours.Most important business cannot occur until relationsh

4、ip is sound,written agreement secondary to Guanxi.Guanxi is hard to form,but long lasting.The reciprocal nature of“Guanxi and its implied obligations is the main reason why Chinese are reticent to engage in deeper relationships with people they do not know.GuanxiGuanxiGuanxi is relationships network

5、s.No Guanxi is a big problem in China.The time and money are necessary to establish a strong Guanxi network.GuanxiGuanxiCooperate together and support one another,exchanging favors and profits.Establishing wide Guanxi networks with your suppliers,retailers,banks,and local government officials is nec

6、essary.GuanxiGuanxiTo make Western business people known to the Chinese before any business can take place.Friends can count on each other in good and tough times.Guanxi with high rank officers is still important.Guanxi is completely legal in Chinese culture and not regarded as bribery in any way.Fa

7、ce(Lian or Mianzi)“Lian”can be translated into“face”in English which is one of the most important cultural traits of Chinese people.Giving face(giving due respect)is a very important concept in China.You must give the appropriate respect according to rank and seniority.For example in the business ne

8、gotiation:The Chinese often avoid the word“No”to save face for both parties.Words such as“bu fangbian”(inconvenient),“tai kunnan”(too difficult)or“huoxu”(maybe)are synonyms of“No”in Chinese culture.Relationship and FaceHow to establish relationship?1.Relationship starts with and builds on the trustw

9、orthiness of individual or company.2.Frequent contacts with each other foster understanding and emotional bonds and the Chinese often feel obligated to do business with their friends first.3.Wine has close connection with social relationship in China.Cardinal Rules in NegotiationBusiness negotiation

10、s in China require a much more patient approach.The Chinese culture makes the people suspicious of strangers,the term well consider it will be heard frequently.Dont say or do anything to embarrass the Chinese participants and cause them to lose face.Dont point your finger or any sharp object such as

11、 a pen or pencil at anyone.Dont lose your temper and raise your voice.Dont wear Bright colors.Gift-GivingGift-GivingGift giving is an important part of Chinese culture.To give a gift to an individual,you must do it privately.Do not take any photo of gift giving.Wrap the gifts in red lucky color riba

12、nd.Gift GivingGift giving is a big part of any culture.Especially growing up Chinese.Gifts are often used in“Guanxi to establish,or bring equilibrium to the relationship.Things to avoid.Do not give knives,scissors,letter openers,etc.It implies the severing of a relationship Do not expect that a gift

13、 will be opened immediately Avoid giving things to people in groups of four,since the number four in Chinese is a homonym for the word death.Never give a Chinese gentleman a green hat.It is associated with adultery.Do not wrap gifts in white,blue or black paper.Gifts may be refused three times befor

14、e they are accepted.Dining Etiquette1.If you are the guest,wait to be seated as hierarchy is involved.2.Eating usually begins once the host offers the first drink.3.Let older people eat first,or if you hear an elder say lets eat,you can start to eat.4.When helping yourself to the dishes,you should t

15、ake food first from the plates in front of you rather than those in front of others.5.Do not stick chopsticks vertically into your food,especially not into rice,as this will make Chinese think of funerals.Evening BanquestsEvening BanquestsEvening banquets are the most popular for business entertaini

16、ngStarting around 7:00 p.m.and last for two hours usually.SeatingSeatingThe seat in the middle of the Chinese round table,facing the door,is for the host,if your social class is the highest among the attendees.The most senior guest of honor sits directly to your right hand.HOST1ST VIP2ND VIPHOST ASS

17、ISTANTPAY THE BILL3456VIP SeatingVIP SeatingIf your VIP guests social class is much higher than host,the main seat will be reserved for him or her.Host will be arranged to seat beside the VIP,on the right side.Otherwise,host sits on the opposite of 1st VIP.HOST1ST VIP2ND VIPHOST ASSISTANTPAY THE BIL

18、L34561ST VIP2ND VIPHOSTPAY THE BILL45673Chinese Cuisine业务业务流程流程 Chinese culinary arts are famous all over the world.Chinese dishes appeal to the senses through sight,smell,taste,texture.Chinese cuisine includes a variety of different flavors due to Chinas vast geography and diverse nationalities.Loc

19、al dishes with their own distinctiveness can be roughly divided into eight regional cuisines.Chinese Eight Regional CuisinesFujian Tremella and quail eggs souppeculiar about soup Hunan Yi xiang fishKnown for sour and spicy dishes Shandong excellent seafood Sea pumpkinSichuan Spicy-hot Chicken with c

20、hili sauceGuangdong Fotiaoqiang Delicacies Anhui Jiangsu large meatball High cutting techniques Nutritious food Tai bai fishZhejiang Dong po Porklight,crisp,elegant Food and CultureFood and CultureNorthSalt DarkCentralChiliRedSouthLightGreenEastSweetYellowWestSpicyRuby此此课件下件下载可自行可自行编辑修改，修改，仅供参考！供参考！感感谢您的支持，我您的支持，我们努力做得更好！努力做得更好！谢谢!