跨文化商务交际教案.docx
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1、教案首页授课内容所需课时主要教材或参考资料教学目标教学重点教学难点教学方法教学内容准时间安排学习指导作业及思考题Chapter 5Intercultural Business Writing4 学时跨文化商务交际 其次版高等教育出版社2023 年出版学问目标:1. 理解学习跨文化商务写作技巧的重要性;2. 通过案例赏识理解跨文化商务写作的特点;3. 把握跨文化商务写作的根本规章;4. 学习跨文化商务沟通相关词汇。力量目标:使学生在理解沟通和商务沟通的根本理论的根底上,培育其文化意识与跨文化交际力量。德育目标:1. 提高学生对文化差异的敏感性、宽容性和处理文化差异的敏捷性, 培育学生跨文化交际力
2、量;2. 激发学生对中西方沟通形式差异的思考。跨文化商务写作的根本规章和文化因素假设选择表达信息最适宜的书面表达方式1. 多媒体教学2. 争论法3. 讲授法4. 视频观看Part 1 The Importance of Writing in Intercultural Business1 学时Part 2 Cultural Consideration in Planning Business Messages1 学时Part 3 Cultural Consideration in Organizing Business Messages1 学时Part 4 Cultural Considera
3、tion in Format and Layout of Business Letters1 学时1. 预习本章教学内容并完成课前学习任务;2. 复习并把握本章相关理论学问;3. 通过相关练习题稳固学问;4. 通过商务对话练习和案例分析进一步理解本章理论与学问。Preview:Previewing the next Part . Oral Practice:Practicing a conversation on intercultural business communication.教研室批阅意见同意上述安排。教研室主任签字:200 年 月教学程序教学的根本内容 (1)Warm-up Ac
4、tivitiesWhats wrong with the following business messages?1. You are requested to make us the most favorable offer, stating origin, packing, detailed specifications, quantity suppliable and the earliest time of shipment. (Courtesy)2. Please let us know what you wish us to do about this matter as soon
5、 as possible.(Clarify)*7C Principles in business writing:Consideration, courtesy, clarify, conciseness, correctness, concreteness, completeness.I. The Importance of Writing in Intercultural Business1. Be Aware of the Importance of Writing in BusinessCompared with listening, reading, or speaking, wri
6、ting takes the least share of the business hoursaround 9 percent.Percentage of Communication TimeWriting Speaking Reading ListeningHowever, it takes a noticeable share in ICBC for 4 reasons: Compared to oral communication, it is more accurate, convincing, economical and efficient Compared to oral co
7、mmunication, it involve more creative effort The technological revolution over the last decade has had a tremendous impact on intercultural communication practices. As businesses become more global, they are challenged every day with communicating across culture.2. Be Aware of the Cultural Differenc
8、es in the Conventions of Business WritingWritten communication reflects the writers cultural background and values:时间安排教学方法10 mins: Warm up10 mins: ExplanationCountryCultural objectivesAmericanProvide information;JapaneseSeek information; Offer proposalArab Information exchange15 mins: Group studyOp
9、eningSeekcommitments and actionDirect to objectiveOffer thanks;ApologizePersonal greetingContentFactual; actionPlanofSpecific questions; Solicit informationBackground information; Indirect to subjectPersuasionImmediategainorloss of opportunityWaitingPersonal connections; Future opportunityNonverbal
10、communic ationClosingUrgency;Short sentencesAffirmative; Specific requestModesty;MinimizeLengthy;standing;Elaborate expression; Letterhead or marksMany signaturesMaintain harmony;Future relationship; Future relationshippersonal greetingApplied cultural valuesEfficiency; Directness; ActionPoliteness;
11、 Indirectness; RelationshipStatus; Continuation; Acknowledgement; WishesMost American letters will explain the purpose within the first two paragraphs. In closing a letter, Americans will clearly state the action or commitment they expect and give a clear time frame for your response. Finally they m
12、ay sign using their first name, emphasizing quality.British business writing practices follow the traditional formal arrangement that consists of a brief beginning paragraph referring to the purpose of the letter and, if applicable, gratitude for previous communication or business dealings. The cont
13、ent of the short closing paragraph is determined by the main message and is used to establish an atmosphere of courtesy and goodwill.II. Cultural Consideration in Planning Business Messages1. Defining PurposeAll business messages have a general purpose: to inform, request, record, or persuade.The hi
14、ghest goal of communication in the Eastern cultures is to achieve propriety. Discourse features such as over-politeness, implicitness, indirectness and modesty are commonly found in Chinese, Korean, and Japanese messages.The highest goal of communication in the West is to achieve the practical coope
15、ration from others that is necessary for self-realization. They emphasis on clarity, directness and assertiveness in Western communication.2. Analysing Intercultural Audiences(1) You must consider the following factors that may influence the receiving of your message: Writer-reader relationships inf
16、luence how a message is interpreted. The content of a message needs to be appropriate to the reader being addressed.10 mins: Explanation20 mins: Group study A readers emotions for reading a document can influence how it is received. The information in a message must meet the readers needs. Conventio
17、ns for writing may be adopted or adapted for an audience. Concrete factors, such as impending deadlines and time available, can influence the level of attention a reader can pay to a writers concerns. Readers may either resist or cooperate with the writers message. When analyzing audiences, you cons
18、ider various factors, such as the cultural background, cultural values, communication styles, as well as characteristics of the audience, the writer-reader relationship, the message itself and the occasion for communicating.(2) Communicating successfully with an intercultural audience goes beyond av
19、oiding idioms, jargon, long words, complicated sentence and so on. To be clearly understood across cultures, we should consider the following questions: Does your audience think the same way you do? Does your audience learn the same way you do? Does your audience define good communication the same w
20、ay you do? Does your audience perceive graphics the same way you do? Does your audience handle everyday business situations the same way you do?3. Selecting a Channel and MediumThere are channels of written internal communication (memos, e-mails, faxes,networked intranet bulletin boards, printed rep
21、orts, and other documents), written external communication (faxes, e-mail, letters, press releases and customer communication) and oral communication (telephone, voice messages, tele-conferences, and meetings).(1) The following table tells when to choose a written channel or an oral channel is most
22、appropriate in general cases.A written channel is best whenAn oral channel is best when You need no immediate feedback You want immediate feedback form Your message is detailed and the audiencecomplex, and it requires careful Your message is relatively simple planningand easy to accept You need a pe
23、rmanent, verifiable You need no permanent record record You can assemble your audience Your audience is large and conveniently and economicallygeographically dispersed You want to encourage interaction You want to minimize the distortionto solve a problem or reach a decision that can occur when a me
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