电大本科《商务英语3》历年期末考试试题及答案汇编.pdf

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1、 最新1380国开电大本科 商务英语3历年期末考试试题及答案汇编2021年1月试题一、交 际 用 语（每 小 题2分，共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1.-_ According to law,they refer to transportation,construction,finance,insuranceand the like,A.Do you know taxable services?B.How do you like taxable services?C.What do you mean by taxable services?答案c2.

2、Good morning.Far East Logistics C ompany.Good morning.T his is Maggie Bonner,I would like to know your freight forwarding business.A.May I help you?B.What do you want?C.Who is that calling?答案A3.We would like to place an order for some of your C&.Z desk units.A.C ertainly,we keep a large supply in st

3、ockB.Delivery dates depend on your locationC.We recommend payment by letter of credit 答案A4.I think a bus stop advertisement is a very wise chance to promote our products.A.Our products are popular.B.You said it.C.I don，t like advertisement.答案B5.T hen,what kind of music are you going to have in the b

4、ackground?A.T his is obviously too heavy.People wont be able to carry it.B.We，d better use light ones.T hey make the audience feel comfortable.C.Our main goal is to establish our brand name among our target audience.答案B二、词 汇 语 法（每 小 题2分，共30分）6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.You ca

5、n send them gifts your most loyal customers.A.in reply toB.with regard toC.in honor of 答案c7.Our bank provides you quick and electronic remittance for individuals.A.determinedB.convenientC.com for table 答案 B8.You are the right person for the job that your application to the advertisement.A.relatesB.r

6、ecognizesC.replies 答案 A9.Sometimes your body language,gestures and expressions may tell people about youthan the words you use.A.mostB.moreC.much 答案 B10.Our new type of treadmill release next month.A.is due toB.is due forC.is due 答案 B11.We will an order with your company for digital cameras.A.reserv

7、eB.bookC.place 答案 c12.A sales department many people who are based in different parts of the country orthe world.A.consists ofB.insists onC.persists in 答案 A13.you go to visit a new customer to negotiate a sale,you should find out as muchas you can about them.A.Soon afterB.WhileC.Before 答案 c14.One of

8、 the ways to help you stay is to engage in a quick conversation with high-energycolleagues.A.energizedB.affectedC.discouraged 答案 A15.One of the advantages of online banking is that it allows you to transfer money betweena c c o u n t s.A.relativelyB.effectivelyC.emotionally 答案 B16.According to law,t

9、hey refer to transportation,construction,finance,insuranceand.A.othersB.the thingsC.the like 答案 c17.Are there any other features worth about the organization of the company?A.mentioningB.to mentionC.mention 答案 A18.A good salesperson is good at listening to and taking note of different people tellhim

10、.A.whatB.whetherC.how 答案 A19.an effective manager lies in knowing the right management style.A.BeB.IsC.Being 答案 C20.An IT system at a personal computer manufacturer may help a manager the informationand recommend an action.A.analyzingB.analyzeC.to analyze 答案 B三、阅读理解（每小题4分，共40分）2 1-2 5 题：阅读下列短文，从 A、B

11、、C 三个选项中选出一个正确答案，并将答案序号写在答题纸上。P as s age 1Hard sell and soft sell are important business terms and useful strategies for sales staffto know and understand.Both of them can work.T he effect depends on the type of customers andthe type of products.A hard sell is a kind of more direct and forceful sale

12、s tactics.T he salesperson just keepsexplaining how good the product is,why people should buy it and even how the prices mightin er ease if the consumer walks off.A soft sell is a different approach.T he salesperson tries to build trust with consumers.Hedoesnt put pressure on them to buy things,just

13、 recommending a product and letting theconsumers make their own decisions.An example of soft sell is to distribute free samples to which customers often respondfavorably.Businesses can use free samples to build rapport and engage customers in productsor services,Recommending products between friends

14、 is a littlebit like doing soft seling.Peopledon，t really care if someone else buys the product.T hey are just giving their honest opinionsand trying to be helpful.Humor in advertising is also used to attra et the consumer?s attention and get theminterested in the products or services.C ustomers oft

15、en resist hard sales tactics,thus makingsoft-selling much more effective for success.21.C ustomers often hard sales tactics,thus making soft-selling more effective forsuccess,A.resistB.opposeC.object 答案A22.Examples of soft sell mentioned in the passage i n c l u d e.A.collecting free samples from cu

16、stomerB.recommending products among friendsC.telling customers that the products are good 答案B23.Making humorous advertisements is one of the approaches companies use to.A.reduce selling costsB.attract people*s interestsC.avoid the shortage of sales staff 答案B24.According to the passage the author ind

17、icates that.A.soft sell is preferred by business companiesB.hard sell is rarely resisted by customersC.soft sell is expensive 答案 A25.Whats the topic and main idea of the passage?A.Selling Strategy-Sales StaffB.Sales Staff一What Sales Staff Should KnowC.Selling Strategy Hard Sell and Soft Sell Strateg

18、ies 答案 C2 6-3 0 题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2International trade is the exchange of goods and services between countries.It givesconsumers and countries the opportunity to be exposed to goods and services not available intheir own countries.Almost every kind of product can

19、 be found on the international market：food,clothes,spare parts,oil,jewelry,wine,stocks,currencies and water.Servicesare also traded：tourism,banking,consulting and transportation.A product that is sold tothe global market is an export,and a product that is bought from the global market is animport.In

20、ternational trade can benefit us a lot.T rading globally allows us to expand our marketsfor both goods and services that otherwise may not have been available to us.If you walk intoa supermarket and are able to buy Indonesian bananas,Brazilian coffee and a bottle of Frenchwine,you are experiencing t

21、he effects of international trade.International trade brings US both advantages and disadvantages.For instance,international trade may also make the world economy easily affected by factors like prices,supply and demand,as well as global events.Political change in As a,for example,couldresult in an

22、increase in the cost of labor,thereby increasing the manufacturing costs foran American sneaker company based in Malaysia,which would then result in an increase in theprice that you have to pay to buy the tennis shoes at your local mall.A decrease in the costof labor,on the other hand,would result i

23、n you having to pay less for your new shoes.26.International trade exchanges goods and services between different countries and regions.答案 T27.Every kind of goods and services can be found on the global market.答案 F28.A product that is bought from the global market is an export.答案 F29.International t

24、rade may easily affect world economy.答案 T3 0.Political change in one country has nothing to do with international trade.答案 F四、写作（一篇作文，共20分）31.根据要求写作文。Write a recommendation letter for Li Hua who has been working in your company for 5years.Youmay include the information below：his work experience and

25、strengths his character and personality o h is reasons for leaving the present job,etc.备注翻译：为在贵公司工作5 年的李华写一封推荐信，你可以包括以下信息：他的工作经验和长处他的性格和个性他离职的原因等。参考答案：2020年7月试题一、交际用语（每小题2分，共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1.Good morning.Madam?Good morning!I need a check to send to my publisher in N ew York.A.Wh

26、at can I do for you,B.What do you want to buy,C.Why do you come here,答案 A2._ T hank you.I must say I have a great staff.A.r d like you to meet Joe Stevens.He，s our sales team head.T he Sales Department has more than50 employees.B.Please allow me to introduce my colleague to you.She is the Purchasing

27、 Manager.C.It，s a pleasure to meet you,Ben.So you，re the one responsible for those outstanding salesfigures Ive seen.答案 c3.What can I do for you,Madam?A.You d better remit500yuanincashtomys on in Beijing University.B.r dliketoremit500yuanin cash to my son in Beijing University.C.r d rather remit500y

28、uanincashtomys on in Beijing University.答案 B4.What about the commission?A.It，s a general practice everywhere else.B.Of course,Id give you our lowest quotation.C.r m afraid you have to tell me how large your order is going to be.答案c5.And could you give me your signature here?A.Oh,I don，t have my sign

29、ature with me today.B.Sorry?!5 m afraid I didn，t quite catch that.C.What do you think of my handwriting?答案B二、词汇语法（每小题2分，共30分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.Whether you leave town for a day or for a week,having something fun you willexcite you and stimulate energy.A.have been look

30、ing forward toB.will look forward toC.are going to look forward to 答案A7.T he majority of your body is water.If you don，t hydrate,you，re goingto feel tired.A.made up ofB.made ofC.made from 答案B8.T hey use the money to buy the materials they need to make their product,theythen sell.A.whatB.thatC.which

31、答案c9.T here is the Planning Department-C how Fung is that.A.on a charge ofB.in charge ofC.under charge of 答案B10.Online banking developed in the latel990s and grew more popular over the years since itcan make one，s financial life much to manage.A.be easyB.easierC.easy 答案B11.Mr.T anaka has subscribed

32、an English language magazine from the UnitedStates.A.onB.toC.at 答案 B12.In a soft sell approach,the salesperson tries to build trust with consumers by recommendinga product and letting the consumers their own decisions.A.makeB.to makeC.making 答案 A13.Ideally a negotiation should be a win-win situation

33、 so both you and your customer willprobably have to on some points.A.give inB.give outC.give over 答案 A14.T elephone selling may use the salespeopley s time of“on the road more,buta face-to-face meeting is more effective.A.promotion allyB.progressivelyC.productively 答案 c15.I think a bus stop advertis

34、ement is a very wise choice to our products.A.launchB.promoteC.campaign 答案 B16.You see,with the rapid economic growth nowadays in C hina,the logistics industry_ great ly.A.has extractedB.is to explodeC.is expanding 答案 c17.We work closely every large airline like Air C hina,Air France andAmerican Air

35、lines.A.withB.toC.in 答案 A18.You can apply for an A US key,which means you can online with us andupdate your details online.A.transferB.transactC.transport 答案 B19.r d like 75 units by the end of the month.C ould I get an before placingan order?A.e-commerceB.evaluationC.estimate 答案 C20.I usually get a

36、 commission of about 6%for the imports.Its a general everywhereelse.A.progressB.pretenseC.practice 答案C三、阅 读 理解(每小题4分，共4 0分)21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1Being an effective manager means knowing when to use the right management style.Some styles,for instance,are more people-

37、oriented,while others tend to focus on a project or product.T hemanagement style you select will depend on your people skills and knowledge,availableresources(like time and money),desired results,and,of course,the task before you.T hecommon management styles can be summarized into three categories.T

38、 he participatory style isthe first of its kind.Here,it is critical to give each employee an entire task to complete.Ifthat s not possible,make sure the individual knows and understands his or her part as itrelates to the projector task.When people in your team know where they fit in the big picture

39、,they，re more likely to be motivated to complete the task.Following that,we have the directing style.Sometimes a situation will call for a directstyle of management.Perhaps a tight deadline looms,or the project involves numerous employeesand requires a top-down management approach.Here,a manager ans

40、wers five questions for theemployees：What?Where?How?Why?and When?Let employees know what they need to do,how they，regoing to do it,and when the questions must be finished.T he last one is the teamwork style.Ifyou want to speedup a project and choose the best process for completing that project,manag

41、ingby teamwork is the way to go.When you motivate people to pool their knowledge,the resultsmay exceed your expectations.Often,teams can tackle problems more quickly than what you canaccomplish on your own.T he give-and-take can create a process that you can repeat in otherprojects.21.Being an effec

42、tive manager lies in knowing the rightA.knowledgeB.skillsC.management style 答案 c22.Which of the following is N OT mentioned as a focus of different management styles?A.People.B.C ustomers.C.Project.答案 B23.Which of the followingA.T he management style isB.T he management style isC.T he management sty

43、le is 答案 Acan，t be inferred from the passage?likely to change because the manager has been replaced.likely to change because the desired results have changed.likely to change because the available resources have changed.24.When people in your team know where they fit in the big picture,they are more

44、 likely tobe to complete the task.A.frustratedB.reluctantC.inspired 答案 c25.If you want to speedup a project and choose the best process for completing that project,you can resort toA.teamworkB.top-down managementC.tight deadline 答案 A2 6-3 0 题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。P as s age 2

45、Accounting errors will happen from time to time,but many common accounting mistakes canbe avoided with proper planning and preparation.Here are the top seven accounting mistakesthat should be paid more attention to.(1)N ot knowing your true cash balance：Due to things like automatic payments and bank

46、charges,money that appears in your cash drawer and your checking account may already be spent.(2)Mistaking profits for cash：When you have alot of credit sales,your company can postbig profits without seeing any cash.(3)Paying bills too soon：If your vendors give you thirty days to pay them,take it.Un

47、lessyou get a discount for paying early,paying your bills only when they*re due improves yourcompany，s cash flow.(4)Avoiding book-keeping tasks：N ot recording and posting transactions regularly leavesyou with a mountain of book-keeping to deal within the end.(5)Paying accidental dividends：Every time

48、 a corporation owner takes money out of hisbusiness,it counts as a dividend.T hat can lead to a bigger personal income-tax bill.(6)N ot keeping personal finances separate from business：Mixing up business and personalmoney can cause bookkeeping and legal problems.(7)Setting prices too low：Know your c

49、osts before you set product or service prices,oryou run the risk of losing money on every sale.A simple break-even analysis can help you setprices at a profitable level.26.Accounting mistakes are inevitable even with careful handling.答案 F27.With a lot of credit sales,your company may have no cash at

50、 hand.答案 T28.It is recommended not to pay bills too soon.答案 T29.Business money and personal money can be mixed up.答案 F3 0.T ry your best to understand your costs before you set prices for your products or services.答案 T四、写作(一篇作文，共20分)3 1 .根据要求写作文。Suppose you are Henry.Last month,you bought a C anon d