英语短对话—售后服务(共2页).doc

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1、精选优质文档-倾情为你奉上Situation 1Background:You bought a camera which is not focusing at all. But the warranty period has passed. You complain to the shop. And the shop will replace it as you are a regular customerMember:Shop assistant,CustomerWords and expressions:receipt, not focus, the warranty period, wo

2、rk properly, suffer some damages,a regular customer, give you a replacementDialogue：Shop assistant:Can I help you?Customer:Yes.Once,I bought a camera in you store and used it for some time, but now the camera dont work properly,its not focusing at all! I would like to give me a replacement!Shop assi

3、stant:Let me have a look.Em,yes,it cant work well!Its a production problem,indeed!Customer:In fact, I used it carefully and took care of it properly by the instruction book.So it dont have a polish in the surface!Shop assistant:Eh,it get a good protection. Can you give me the receiptrisi:t（发票）?Custo

4、mer:Here it is!Shop assistant:Oh ,I am sorry!It past the warranty wrnti, period pirid（保修期）.We cant provide the after-sales service for you!Customer:Yes, Its my fault!But you can look for the record of my expenditure ikspendit（消费） in your compture !As a matter of fact,Im the member of your store! As

5、a regular customer ,can I get a extra privilege privilid（特权）?Shop assistant:Please wait seconds! Yes,and you have a good credit expenditure ikspendit in our store!So,em,we can give you a privilege that we will give a replacement for you!Whats more,we need more cooperation ku,prein（合作） in the future!Customer:Yeah,I will look for more production I need in you store because of the reputation of your store!Thanks for your good service and extra help!Shop assistant:Its my pleasure!Customer:See you late!Shop assistant:See you!专心-专注-专业