《文秘英语实训》练习题参考答案.pdf

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1、Keys to ExercisesPart I Spoken English for SecretaryChapter OneSection 1I1.Excuse me,can I help you?2.Would you please give me your business card?3.Would you please have a seat and wait for a moment?4.Let me call Mr.Brown and tell him youre here.5.Im sorry to have kept you waiting.6.Mr.Brown will be

2、 here and meet you very soon.7.Please go to his office now.The lift i s right here.8.The manager i s not available now.Can you make i t anotherday?9.r 1 1 make a note of the time and ask the manager to confirmi t.1 0.Would you please sign your name here on the sign-board?/Would you please sign the v

3、isitor5 s book?II1.Ive made an appointment with the marketing manager Mr.Wang at 10:00 am.2.Mr.Wang is waiting for you.3.This way,please.IllA:Good morning,Mr.Bush.Nice to see you.B:Nice to see you,too.Lucy,is Mr.Zhang available now?A:Im sorry,Mr.Bush.Mr.Zhang isnt in the office at thismoment.Would y

4、ou please wait for a moment?B:When will he be here?A:He called me just now and said that he would be back ina quarter.B:Ok.r 11 be here waiting for him.A:Mr.Bush,how about a drink while youre waiting?B:Good idea.Id 1 ike a cup of black coffee,please.A:Here,s the coffee and the catalogue of our lates

5、t products.B:Thank you.Section 2I1.Warmly welcome!2.Please go right ahead.Herere our latest products.3.This is name card of our company.And we offer you witha catalogue of the newest products for reference.4.Could you please leave your contact number so that we canprovide you with the latest informa

6、tion in time?5.Id like to give you a general introduction to our newproducts.6.Id like to introduce Mr.Lin,our sales manager.7.Excuse me,are you here for the World Trade Company7 sannual meeting?8.Have you registered in advance,sir?9.The meeting agenda is included in the meeting packet.1 0.Youre mos

7、t welcome.That7 s what Im here for.I I1.I don,t see your name on the list.2.Im afraid you have got the wrong place.3.Im sorry to have troubled you.IllA:Good morning,sir.What can I do for you?B:Good morning.Id 1 ike to have a look at the Fair ForumHall,please.A:Its on the 3rd floor,west corridor.B:Th

8、ank you.Is the forum going right away?A:Yes,sir.You7 re welcome to join them.This way,please.B:How long wi11 it last for this morning?A:About 3 hours.Here7 s the schedule of the forum.B:Thanks.Whats the main topic of this conference?A:Its about the Global Challenges in Economy.B:Wonderful.Section 3I

9、1.Excuse me,but I think you are Mr.Brown?2.How do you do,Mr.Wilson?Im Daisy Lin,secretary ofBeijing machinery Import&Export Corporation.Generalmanager Mr.Li asked me to meet you at the airport.3.Some other business held him back,so Mr.Li asked me tocome in his place.4.Our general manager Mr.Yang cam

10、e to meet you in person.Please allow me to introduce him to you.5.Its my first visit to China.Thank you so much for meetingme at the airport.6.Our car is waiting over there.May I help you with yourbaggage?7.How about the flight?You must be tired after the long trip.8.Just a little jet-lag.Im not acc

11、ustomed to the new time.9.Could I take you straight to your hotel?10.I hope youll enjoy your stay here.II1.Im the secretary of Dalian Import and Export Corporation.2.I had a long flight but Im doing well.3.Its very kind of you to come and meet me at the airport.IllA:Excuse me,but are you Mr.Brown fr

12、om the United States?B:Yes,I am.A:Nice to meet you,Mr.Brown.Welcome to Shanghai.Im LeoYou,secretary of Shanghai Textiles Import and ExportCorporation.B:Nice to meet you,too.But Im afraid I dont know ShanghaiTextiles Import and Export Corporation.A:Really?Arent you Tom Brown from Washington?B:No,rm J

13、im Brown from New York.A:Im sorry.Please forgive my carelessness.Ive got thewrong person.B:Never mind.Chapter TwoSection 1I1.How may I direct your call?2.Please do me the favor to put the phone call through tomy client.3.r d like to speak to Green.4.One moment,please,r m putting you through to the m

14、anager)s office.5.Mr.Wang is no longer with our company.Al 1 his calls willbe handled by his assistant.6.Please do me the favor to transfer my ca 11 to the complaintsdepartment in your company.7.To tell you the truth,my supervisor and I don,t get alongvery well.8.Could you tell me how to spell your

15、name,please?9.I am sorry,he is very busy.He can,t answer your telephonecall.1 0.r d like to make a collect call.I I1.How may I direct your call?2.speak to Miss Tang from Human Resources Department3.May I ask who i s speaking?4.This is Sophie calling.5.Can I ask how to spell your name,please?6.OK,r 1

16、 1 put you through to his office.IllA:Hello.B:Hello.May I help you?A:r d like to know the flight number of American SouthwestAirlines which will arrive at the Shanghai PudongInternational Airport this afternoon.B:I am afraid you will have to talk to their agent at theairport.A:Would you mind putting

17、 me through to the agent?B:All right.Please hold o n.I 1 1 transfer the call foryou.O K,if s through now.C:Hello.A:Hello.Is that American Southwest Airlines?C:Yes.May I help you?A:r d like to know the flight number of American NorthwestAirlines which i s arriving at the Pudong InternationalAirport t

18、oday?C:Oh,i t*s NW 6256.A:What exact time is i t,please?C:If s 5:05 p m.A:Thank you very much.C:You re welcome.Section 2I1.Peter is busy on another 1 i n e.Could I take a message forhim?2.I am afraid that Lily i s not available.She i s meeting avery important customer.3.I will tell her as soon as sh

19、e comes back.4.Do you want to leave a message?The general manager i s onbusiness trip now.5.Would you mind taking a message for me?6.r m his secretary.Shall I ask him to call you back?7.r m very busy now.I will let my secretary to leave amessage for m e.8.Please tell him that there5 s an important m

20、eeting tomorrowafternoon.9.Please take the trouble to put my telephone message on histable.1 0.Please leave your message after the tone.V 1 1 get backto you as soon as I can.II1.May I speak to the Chairman?2.Sorry,he is not in.3.Would you please take the trouble to leave a message forme?4.r 1 1 get

21、him informed as soon as he comes back.IllA:Hello,is that Mr.Smith5 s office?B:Yes,this i s his secretary Joyce speaking.May I ask whoi s speaking then?A:This i s Susan speaking.I m Mr.Smith,s client.Is Mr.Smith in?B:r m sorry he s at a very important meeting with theChairman of the Board of Director

22、s.A:Would you please take a message for me?B:No problem.A:Would you please tell him I 1 1 visit him at his officeearly tomorrow morning,say 9:00 am?Is that OK?B:Al 1 right.Anything else?A:Nothing else.Thank you.Bye-bye.B:You re welcome.Bye.Section 3I1.r m afraid that the telephone number you dialed

23、i s wrong.2.We don*t have the person you are looking for here.3.What number have you dialed?4.We don t have anyone by that name here in our company.5.I m terribly sorry,but I must have dialed the wrongtelephone number.6.I think the person you are looking for has the same familyname but has the diffe

24、rent given name.7.Sorry,I don t know that person.8.There7 s no one named Anna here.9.Are you sure you have the right name?1 0.I suggest you look in the phone directory.I I1.Could I speak to George?2.there i s no one by that name here3.You must have dialed the wrong number.4.r m terribly sorry.IllA:G

25、ood morning.B:Good morning,may I help you?A:r d like to speak to your manager.B:Manager?Who do you want to speak to?A:I want to speak Mr.Jeff White from the purchasingdepartment.B:Mr.Jeff White.I m afraid there i s no one by that namehere.Perhaps you have made a wrong call.This i s ahospital.A:r m v

26、ery sorry.B:That s all right.Chapter ThreeSection 1I1.V 11 confirm your appointment as soon as possible.2.My boss should be with you in a minute/very soon.3.It is about the appointment with our manager.4.Could our sales manager visit you sometime this week?Hecould show you our new products.5.I 11 ch

27、eck the schedule and see if I can arrange anappointment for you.6.Sorry,but he is fully booked up tomorrow morning.7.The sooner,the better.How about Friday?8.What time will be convenient?9.Could I possibly make it in the afternoon?10.r 11 call you back later to arrange a new appointment.II1.r d like

28、 to make an appointment with your manager.2.r d like to invite your manager to a dinner.3.Tomorrow won t do,I m afraid,4.let you know whether he is free or not next Monday evening.IllA:Good morning.Sunshine Company.Can I help you?B:This is Lucy Wang,Mr.Woods secretary.I m sorry tosay a rather pressi

29、ng matter has come up which demands Mr.Woods attention.So he won t be able to keep hisappointment with Mr.Green this afternoon.A:Then,we should change it to another time,should we?B:Yes,please,if you wouldn t mind.When would be aconvenient time for Mr.Green?A:I wonder if Mr.Woods can come on Thursda

30、y morning?Mr.Green is off for a whole day.B:Unfortunately,Mr.Woods is tied up all day on Thursday.Other than that he s got a fairly clear week though.A:Well,how about next Tuesday?B:Yes,Mr.Woods is free then?A:At what particular time will Mr.Woods come to see Mr.Green?B:2:30 in the af ternoon.OK?A:O

31、K.Lef s fix it then.B:And could you please convey our apologies to Mr.Green?A:With pleasure.Section 2I1.Are there any rooms vacant?I d like to book a single roomfor two nights for Mr.Baker.2.Which airlines would you 1 ike to take?3.Have you got a room overlooking the sea?4.Is there any chance to boo

32、k a table by window?5.r 11 be checking out on next Wednesday morning.6.Okay,I 11 make the reservation right away.7.r d like to buy a non-stop ticket to Beijing,please.8.r d like economy class.9.Please reserve a table for three in the name of our company.10.Sorry,all the double rooms have been booked

33、 up.II1.Can I help you2.make a reservation3.what is your destination4.And when do you plan to travel?5.Do you have any flights in the morning?6.I prefer the earlier flight7.Will that be first class or economy class?8.There are some seats still available.IllA:Good morning,Grand Hotel.Can I help you?B

34、:r d like to reserve a room for one night for Mr.Williams.A:Would you like a single or a double room?B:Please reserve a single room.A:Yes,that will cost five hundred Hong Kong dollars.B:Please debit the account to ABC Company.A:Alright.Thank you.Section 3I1.Would you mind calling back around three i

35、n the afternoon?2.r d 1 ike to have the phone number of Bluesky Theater.3.I want to confirm an appointment with Mr.Smith at 4:00 pmtoday.4.Could you please send a car to the Garden Hotel?5.We are going to Pudong International Airport.6.I think I 11 make it to your office by around 3:3 0.7.r m callin

36、g to ask you to attend a press conference at 3o clock this afternoon.8.Our office is a 5 minutes walk from Xinzhu Station.9.Can you give me a quotation for building a garage?10.Our clients are very critical on quality.II1.I want to confirm my ticket.2.I had a reservation on Flight PA 916 for London,

37、3.Now r d like to make a change of my travel schedule.4.Do you have a seat available on the same flightIIIA:Good morning.May I speak to Mr.Karl,please?B:Speaking.A:Mr.Karl,This is Kelly Yan,secretary of the PacificMachinery Company.We have worked out a copy of itineraryfor you and your friends.Have

38、you received it by DHL?B:Yes.A:If you have any questions on the details,feel free to ask.B:Oh,if s a very good one.I can see you have put a lotof time into i t.A:Thank you.We really wish you 11 have a pleasant stay here.B:By the way,Miss Yan.I wonder if i t i s possible to arrangeshopping for u s.A:

39、Yes,of course.I m wondering what time would be mostconvenient for you.B:How about the day before the end of our visit?A:O K.r 1 1 arrange the shopping in the schedule.B:I t s very kind of you.A:I t s my pleasure.And we ve arranged for a car to pickyou up at half past eleven.Wil 1 you be ready and wa

40、itfor us in the lobby?B:O K.Thank you.A:You re welcome.Chapter FourSection 1I.1.Id like to book a meeting room for 50 attendees on March3.2.Is everything going well for tomorrow7 s meeting?3.There were a few bugs with the slide projector but theyveall been taken care o f.4.Im proof reading the agend

41、a,and Ill have i t typed outright away.5.I wonder if youre available for the meeting to be heldnext Friday morning.6.I have given all the participants informal notice of themeeting by telephone.7.Youd better double-check all the audio-visual aids,justto make sure.8.Lets set the meeting agenda once a

42、nd for all.9.V ve put the minutes book and some spare copies of theagenda on the desk.10.Ive come to tell you that you 11 take the minutes for thisafternoon meeting.II1.Its about the investment in the real estate.2.Well be greatly honored if you attend the meeting.3.Im to go on a business trip tomor

43、row.4.I hope youll have a nice journey.IllA:Mr.Smith,I think were ready to attend the conference.B:Well,dont forget the presentation.A:OK.I have it put on a removable disk and write a CD.B:Good.Please show me the schedule for our stay inGuangzhou.A:Here you are.B:Id like you to set up a meeting with

44、 Mr.Ford of GuangzhouIdeal Computer Corporation during our first day inGuangzhou.A:r 11 get right on i t.By the way,the weather forecast saysthere is a sudden drop in temperature by 10 C in Guangzhouin the following days.Please take some warm clothes.B:Thank you.Youre so thoughtful.A:With pleasure.S

45、ection 2I1.Please check the seating arrangements and the supply ofdrink.2.No ashtrays are available because of a non-smoking policy.3.Make sure required microphones are plugged in and workingproperly.4.The tea break is from 3:00pm to 3:30pm.5.Should I write down every word that everyone says?6.You j

46、ust make a note of the topics that are discussed andthe result of the discussion.7.Im sorry.There i s something wrong with the loudspeaker.Ill have it replaced at once.8.Mr.Brown,heres the name-list of those who have submittedapologies for absence.9.Mr.Chairman,D r.Martin would 1 ike to make hispres

47、entation in the morning instead of afternoon.1 0.Mr.chairperson,I want to make a motion.I I1.because double the expected number of people came to themeeting2.by re-arranging the seating setup in the conference room3.Well make i t as soon as possible.IllA:Excuse me,Mr.Ford.There7 s a phone message fo

48、r you.B:Well.Whos i t from?A:A gentleman named Mr.Stone called from the Garden Hotel.B:What did he say?A:He called and asked you to call him back.B:I see.A:Mr.Stone says its urgent.He stays at the Garden Hotel,Room 808.B:Garden Hotel.But I dont have the number of the GardenHotel.Do you happen to hav

49、e the number?A:Yes,I have got it from the Information.Here you are.B:Thank you.A:You7 re most welcome.Section 3I1.Mr.Smith,heres the minutes of the meeting for yourconfirmation.2.Itzs an important meeting.Please prepare the accurate anddetailed minutes according to the tape-recording andyour draft m

50、inutes at the meeting.3.Please cut off something that doesnt make much sense inthe minutes.4.Because of good preparations,the conference i s of greatsuccess.5.Ive made up a deficiency list of the conference.6.The participants speak highly of the meeting according totheir feedback in the questionnair