高中英语高考复习应用文分类写作指导(投诉信).doc
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1、高考英语投诉信写作指导【话题词汇】单词3impatient adj.不耐烦的demand n.&v.要求worse adj.更糟糕的deficiency n.不足,缺点unreasonable adj.不讲理的dissatisfaction n.不满unsatisfactory令人不满意的quality n.质量disappoint vt.使失望disappointed adj.失望的disappointing adj.令人失望的reluctant adj.不情愿的,难以接受的awful adj.糟糕的solve v.解决rude adj.无礼的 的失望/不满impolite adj.粗鲁的i
2、nform v.通知annoying adj.恼人的aspect n.方面service n.服务standard n.标准,水平authority n.权威,当局settle v.安排,解决solve 解决customer 顾客complain v.抱怨,投诉(plaint)短语takeseriously严肃地对待.make up for弥补poor service糟糕的服务in a rude manner 态度恶劣claim/demand a refund 要求退款solve/deal with the problem 解决问题much to ones disappointment令某人很
3、失望的是express ones disappointment/dissatisfaction表达某人【话题句型】龙头1.I am writing to make a complaint about your standard of service.我写信是为了投诉你们的服务质量。2.I am most reluctant to complain, but the service attitude of your assistants is really annoying.我非常不愿意投诉,但你们店员的服务态度确实恼人3.Im sure you will take my complaint s
4、eriously.我相信你会认真对待我的投诉4.I would appreciate it very much if you could give due attention to this matter.如果你能对此事给予足够的重视,我将非常感谢。5.However, when.Im terribly sorry to find something wrong with it.Therefore, Im writing to express my dissatisfaction about然而,当时,很抱歉我发现它有问题。因此,我写这封信是为了表达我对的不满我很抱歉打扰你,6.I feel
5、bad to trouble you but I am afraid that I have to make a complaint about.I have received.很抱歉打扰到你,但是我恐怕我必须对我收到的的抱怨。7.Imwho bought.from your website several days ago.I am writing to express my disappointment about.我是几天前从你们的网站上购买了的 。我写信表达我对的失望。猪肚1.The reason for my dissatisfaction is that.For one thing
6、,.For another.我不满意的原因是。一方面,;另一方面,2.Thus, I would like you to exchange a new one for me or I claim a refund.Ill appreciate it if my demand is met.因此,我想要你给我换个新的或退款。如果我的要求得到满足,我将感激不尽。3.When doing, I suddenly found that.which disappointed me a lot.当我做时,我突然发现,这使我很失望.4.I would like to draw the attention o
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