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1、LaserJet Pro M101-M106 LaserJet Pro MFP M129-M ManualFor printer part removal and part numberinformation,see the Repair Manual.M101-M106M129-M134HP LaserJet Pro M101,M106 and LaserJet Pro MFP M129,M134Troubleshooting ManualCopyright and License Copyright 2016 HP Development Company,L.P.Reproduction,

2、adaptation,or translation without prior written permission is prohibited,except as allowed under the copyright laws.The information contained herein is subject to change without notice.The only warranties for HP products and services are set forth in the express warranty statements accompanying such

3、 products and services.Nothing herein should be construed as constituting an additional warranty.HP shall not be liable for technical or editorial errors or omissions contained herein.Edition 1,10/2016Trademark CreditsMicrosoft,Windows,Windows XP,and Windows Vista are U.S.registered trademarks of Mi

4、crosoft Corporation.Conventions used in this guideTIP:Helpful hints or shortcuts.Reinstallation tip:Reinstallation helpful hints,shortcuts,or considerations.NOTE:Information that explains a concept or how to complete a task.IMPORTANT:Information that help the user to avoid potential printer error co

5、nditions.CAUTION:Procedures that the user must follow to avoid losing data or damaging the printer.WARNING!Procedures that the user must follow to avoid personal injury,catastrophic loss of data,or extensive damage to the printer.ENWWiiiiv Conventions used in this guideENWWFor additional service and

6、 support informationHP service personnel,go to the Service Access Work Bench(SAW)at http:/ partners,go to HP Channel Services Network(CNS)at https:/ these locations,find information on the following topics:Install and configurePrinter specificationsUp-to-date control panel message(CPMD)troubleshooti

7、ngSolutions for printer issues and emerging issuesRemove and replace part instructions and videosService advisoriesWarranty and regulatory informationChannel partners,access training materials in the HP University and Partner Learning Center at https:/ access HP PartSurfer information from any mobil

8、e device,go to http:/ scan the Quick Response(QR)code below.ENWWvvi For additional service and support informationENWWTable of contents1 Theory of operation.1Related documentation and software.2Basic operation.3Sequence of operation.4Formatter-control system.5Sleep delay.5Printer job language(PJL).5

9、Printer management language(PML).6Control panel.6Wireless.6Low end data model(LEDM)overview.6Advanced control language(ACL)overview.6CPU.6Input/output(I/O).6USB.6USB hosts.610/100 networking.6Fax.7Memory.7Firmware.7Nonvolatile random access memory(NVRAM).7Flash memory.7Random access memory.7HP Memor

10、y Enhancement technology(MEt).7Engine-control system.8DC controller.9Motor control.11Low-voltage power supply.12Overcurrent/overvoltage protection.14Low-voltage power supply failure detection.14High-voltage power supply.14High-voltage power supply circuits.15ENWWviiFuser control.15Fuser control func

11、tions.17Fuser heater protection.18Engine laser scanner system.19Laser scanner failure detection.20Safety.20Image-formation process.21Step 1:Pre-exposure.24Step 2:Primary charging.25Step 3:Laser-beam exposure.26Step 4:Development.26Step 5:Transfer.27Step 6:Separation.28Step 7:Fusing.28Step 8:Drum cle

12、aning.29Toner cartridges.29Design.29Engine pickup,feed,and delivery system.32Sensors and switches.34Motors and solenoids.35Jam detection/prevention.35Scanning and image capture system(MFP printers).38Motor and sensors.40Document feeder system(MFP printers).41Document feeder simplex operation.41Fax f

13、unctions and operation(fax models only).42Computer and network security features.42PSTN operation.42Receive faxes when you hear fax tones.42Distinctive ring function.43Set up the distinctive ring function.43Fax by using voice over IP(VOIP)services.43The fax subsystem.44Fax card in the fax subsystem.

14、44Safety isolation.44Safety-protection circuitry.44Data path.44Hook state.45Downstream device detection.45Hook switch control.45Ring detect.45viiiENWWLine current control.45Billing or metering tone filters.46Fax page storage in flash memory.46Stored fax pages.46Advantages of flash memory storage.462

15、 Solve problems.47For additional service and support.48Troubleshooting process.49Determine the problem source.49Pre-troubleshooting checklist.49Troubleshooting flowchart.50Power subsystem.51Power-on checks.51Control panel checks.51Tools for troubleshooting.53Individual component diagnostics.53Tools

16、for troubleshooting:LED diagnostics.53Network LEDs(network models).53Control-panel LEDs.53Change the link speed setting(network models).54Tools for troubleshooting:Engine diagnostics.54Engine test.54Drum rotation test check.55Diagrams.56Diagrams:Block diagrams.56Sensors and switches(image formation

17、system;printer base).56Cross section diagrams.58Diagrams:Printed circuit assembly(PCA)connector locations.61Engine controller PCA.61Formatter PCA.62Diagrams:External plug and port locations.64Diagrams:Locations of major components.66Major components(printer base).66Diagrams:Timing chart.68Diagrams:C

18、ircuit diagrams.69Use advanced configuration with HP Embedded Web Server(EWS)and HP Device Toolbox(Windows).70Internal test and information pages.73Print the configuration report.73Print a configuration report from an LED control panel.74ENWWixPrint the configuration report from a 2-line control pan

19、el.74Print the configuration report from a touchscreen control panel.74Finding important information on the configuration report.74Control panel menus.76Setup menu.76HP Web Services menu.76Reports menu.77Self Diagnostics menu.79Fax Setup menu(fax models).79System Setup menu.82Network Setup menu.85Qu

20、ick Forms menu.86Function specific menus.87Fax Menu(fax models).87Copy menu(MFP models).89Scan menu(MFP models).90Apps.90Supplies.90Control panel message document(CPMD).91Control-panel message types.91Control-panel messages and event log entries.91Control Panel Error Messages(M102w,M104a/w,M106w mod

21、els).92Control Panel Error Messages(M130a,M132a,M133a,M134a models).97Control Panel Error Messages(M130nw/fn/fw,M132nw/snw/fn/fp/fw,M133fn,M134fn models).111Improve print quality.127Print from a different software program.127Check the paper-type setting for the print job.127Check the paper type sett

22、ing(Windows).128Check the paper type setting(OS X).128Check toner-cartridge status(M101/M106).128Check toner-cartridge status(M129/M134).128Clean the printer(M101/M106).130Print a cleaning page.130Clean the printer(M129/M134).130Print a cleaning page.130Visually inspect the toner cartridge and imagi

23、ng drum.131Check paper and the printing environment.131Step one:Use paper that meets HP specifications.131Step two:Check the environment.132Check paper and the printing environment.132xENWWStep one:Use paper that meets HP specifications.132Step two:Check the environment.132Check other print job sett

24、ings.133Check the EconoMode settings.133Use the HP Embedded Web Server(EWS)to improve print quality.133Print quality troubleshooting guide.135Image defects table.135Product specific image defects.142Repetitive image defect ruler.142Print quality troubleshooting guide.146Improve copy and scan image q

25、uality(M129/M134).155Introduction.155Check the scanner glass for dirt and smudges.155Check the paper settings.155Optimize for text or pictures.157Edge-to-edge copying.158Clean the printer.159Print a cleaning page(M101/M106).159Print a cleaning page(M129/M134).159Clean the pickup roller and separatio

26、n pad.160Clean the pickup rollers and separation pad in the document feeder.161Check the scanner glass and white backing for dirt or smudges.162Clean the ADF replaceable film assembly.163Clean the touchscreen.165Solve paper-handling problems.166Printer feeds incorrect page size.166Printer pulls from

27、 incorrect tray.166Printer will not duplex or duplexes incorrectly.166Paper does not feed from the input tray.166Output is curled or wrinkled.167Printer does not pick up paper or misfeeds.167The printer does not pick up paper.167The printer picks up multiple sheets of paper.168The document feeder ja

28、ms,skews,or picks up multiple sheets of paper(MFP models).168Paper does not feed automatically.168Clear paper jams(M101/M106).170Introduction.170Paper path jam sensor locations(M101/M106).170Paper jam locations.171Experiencing frequent or recurring paper jams?.172ENWWxiClear paper jams in the input

29、tray.173Clear paper jams in the toner-cartridge area.176Clear paper jams in the output bin.177Clear paper jams(M129/M134).180Introduction.180Paper path jam sensor locations(M129/M134).181Paper jam locations.182Experiencing frequent or recurring paper jams?.183Clear paper jams in the input tray.185Cl

30、ear paper jams in the toner-cartridge area.188Clear paper jams in the output bin.190Clear paper jams in the document feeder(document feeder models only).193Solve performance problems.196Solve connectivity problems.197Solve USB connection problems.197Solve wired network problems.197Introduction.197Po

31、or physical connection.197The computer is using the incorrect IP address for the printer.197The computer is unable to communicate with the printer.198The printer is using incorrect link speed settings for the network.198New software programs might be causing compatibility problems.198The computer or

32、 workstation might be set up incorrectly.198The printer is disabled,or other network settings are incorrect.198Service mode functions.199Service menu(M129/M134).199Secondary service menu.200Printer resets.202Restore the factory-set defaults.202NVRAM initialization.202Super NVRAM initialization.203So

33、lve fax problems(fax models only).205Checklist for solving fax problems.205Perform a fax diagnostic test.206Solve general fax problems.206Faxes are sending slowly.206Print quality of a photo is poor or prints as a gray box.207Fax quality is poor.207You touched the Cancel button to cancel a fax,but t

34、he fax was still sent.208No fax address book button displays.208Not able to locate the fax settings in HP Web Jetadmin.208xiiENWWThe header is appended to the top of the page when the overlay option is enabled.208A mix of names and numbers is in the recipients box.208A one-page fax prints as two pag

35、es.208A document stops in the document feeder in the middle of faxing.209The volume for sounds coming from the fax accessory is too high or too low.209Use fax over VoIP networks.209Solve problems receiving faxes.209Solve problems sending faxes.214Fax error messages on the control panel.215The No Fax

36、 Detected message displays.215The Communication error message appears.215No Dial Tone.216The Fax is busy message appears.217The No fax answer message appears.217Document feeder paper jam.218The Fax storage is full message appears.218Scanner error.218The control panel displays a Ready message with no

37、 attempt to send the fax.218The control panel displays the message Storing page 1 and does not progress beyond that message.218Faxes can be received,but not sent.219Printer is password protected.219Unable to use fax functions from the control panel.219Unable to use speed dials.219Unable to use group

38、 dials.220Receive a recorded error message from the phone company when trying to send a fax.220Unable to send a fax when a phone is connected to the printer.221Troubleshoot fax codes and trace reports.221View and interpret fax error codes.221Fax trace report.222Fax logs and reports.222Print all fax

39、reports.222Print individual fax reports.222Set the fax error report.223Set the fax-error-correction mode.223Change the fax speed.223Use fax on a DSL,PBX,or ISDN system.224DSL.224PBX.224ENWWxiiiISDN.224Solve email problems(M129/M134).225Cannot connect to the email server.225Validate the SMTP gateway(

40、Windows).225Validate the LDAP gateway(Windows).225Update the firmware.226Method one:Update the firmware using the control panel.226Method two:Update the firmware using the Firmware Update Utility.227Appendix A Printer specifications.229Printer dimensions(M101/M106).230Printer dimensions(M129/M134).2

41、31Printer space requirements.232Power consumption,electrical specifications,and acoustic emissions.232Operating-environment range(M101/M106).232Operating-environment range(M129/M134).232Certificates of volatility.233Index.239xivENWWList of tablesTable 1-1 Sequence of operation.4Table 1-2 Motors.11Ta

42、ble 1-3 List of DC voltages.13Table 1-4 Fuser components.16Table 1-5 Fuser control functions.17Table 1-6 Sensors.23Table 1-7 Image formation process.24Table 1-8 Toner cartridge functions.30Table 1-9 Pickup,feed,and delivery system functions.32Table 1-10 Photo sensors and switches.34Table 1-11 Motors

43、 and solenoids.35Table 1-12 Jams that the printer detects.36Table 1-13 Motor and sensors.40Table 2-1 Troubleshooting flowchart.50Table 2-2 Sensors and switches(image formation system;printer base).56Table 2-3 Sensors(pickup,feed,and delivery system;printer base).57Table 2-4 Service parts(cross secti

44、on;printer base).58Table 2-5 Motor(cross section;printer base).60Table 2-6 Engine controller PCA connectors.61Table 2-7 Formatter PCA(M101/M106).62Table 2-8 Formatter PCA(M129/M134).63Table 2-9 External plug and port locations(M101/M106).64Table 2-10 External plug and port locations(M126/M134).65Tab

45、le 2-11 Main assemblies.66Table 2-12 Main parts(printer base).67Table 2-13 PCAs(printer base).67Table 2-14 HP Embedded Web Server(EWS)and HP Device Toolbox(Windows).72Table 2-15 Sample configuration report.75Table 2-16 HP Web Services menu.76Table 2-17 Reports menu.77Table 2-18 Self Diagnostics menu

46、.79Table 2-19 Fax Setup menu.79ENWWxvTable 2-20 System Setup menu.82Table 2-21 Network Setup menu.85Table 2-22 Quick Forms menu.86Table 2-23 Fax Menu.87Table 2-24 Copy menu.89Table 2-25 Scan menu.90Table 2-26 Status-light legend.92Table 2-27 Primary control-panel light patterns.92Table 2-28 Secondar

47、y control-panel light patterns.93Table 2-29 Image defects table quick reference.135Table 2-30 Light print.137Table 2-31 Gray background or dark print.137Table 2-32 Blank page No print.138Table 2-33 Black page.138Table 2-34 Banding defects.139Table 2-35 Streak defects.139Table 2-36 Fixing/fuser defec

48、ts.140Table 2-37 Image placement defects.140Table 2-38 Color plane registrations defects(color models only).141Table 2-39 Output defects.141Table 2-40 Repetitive defects.142Table 2-41 Printer base jam sensors.170Table 2-42 Printer base jam sensors.181Table 2-43 Document feeder jam sensors.182Table 2

49、-44 Solve performance problems.196Table 2-45 Service menu.199Table 2-46 Secondary service menu.201Table 2-47 Solve problems receiving faxes.209Table 2-48 Solve problems sending faxes.214xviENWWList of figuresFigure 1-1 Relationship between the main printer systems.3Figure 1-2 Engine-control system.8

50、Figure 1-3 DC controller block diagram.9Figure 1-4 Low-voltage power-supply circuit.13Figure 1-5 High-voltage power supply circuits.15Figure 1-6 Fuser components.16Figure 1-7 Fuser control.17Figure 1-8 Laser scanner system.19Figure 1-9 Image-formation system.21Figure 1-10 Main motor(M1)and image for