某集团质量管理系统英文.pptx

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1、Level 2 MaterialLevel 2 MaterialElitegroup Computer SystemsElitegroup Computer SystemsQuality System introduction,November 2002Quality System introduction,November 2002Table of ContentsTable of ContentsQuality PolicyQuality PolicyQuality StrategyQuality StrategyQuality System(Design QA/SupplierQAQua

2、lity System(Design QA/SupplierQA/Process QA/Customer Service QA)/Process QA/Customer Service QA)Quality OrganizationQuality OrganizationTraining SystemTraining SystemTraceability System(SFCS)Traceability System(SFCS)Engineering Change SystemEngineering Change SystemQuality Report&Improvement PlanQua

3、lity Report&Improvement PlanQuality PolicyQuality PolicyECS Quality PolicyECS Quality Policy#1 Customers set the requirement#1 Customers set the requirement#2 Prevention#2 PreventionEach employee takes responsibility for their own workEach employee takes responsibility for their own workFocus on ant

4、icipating potential problems and preventing Focus on anticipating potential problems and preventing themthemPrevention improves ECSs ability to get things right first Prevention improves ECSs ability to get things right first time,-every timetime,-every time#3 Continuous improvement#3 Continuous imp

5、rovementFocus on asking“why?”Focus on asking“why?”Tracing root cause of problemTracing root cause of problemEstablishing method to prevent recurrenceEstablishing method to prevent recurrence#4 Revolution#4 RevolutionContinuous improvement=evolutionContinuous improvement=evolutionChange,new processes

6、&reengineering=revolutionChange,new processes&reengineering=revolutionECS Total Quality AssuranceECS Total Quality AssuranceQuality policy:Quality policy:Prevention and continuous improvementPrevention and continuous improvementDesign Design QAQASupplier Supplier QAQAA-systemA-systemDFM/DFTDFM/DFTNP

7、INPIEMI/Safety EMI/Safety testtestVendor surveyVendor surveyQA system auditQA system auditVendor performance Vendor performance assessmentassessmentCustomer complaint Customer complaint operation reviewoperation reviewProcess Process QAQACS QACS QAThe pursuit of The pursuit of excellence excellence

8、and the trust and the trust in quality at in quality at affordable affordable pricespricesIQCIQCIPQCIPQCOQCOQCCQC(reliability&CQC(reliability&compatibility test)compatibility test)Customer complaintsCustomer complaintsDOA/RMADOA/RMAFA/CARFA/CAREscalation processEscalation processTechnical supportTec

9、hnical supportMaterial buffer Material buffer managementmanagementECS and Conglomerates 2003 Quality TargetsDesign QAEstablish NPI Rule-A-System-Component approval-NPI CriteriaSupplier QAProductivity&Quality Improvement-Vender Survey/Audit-QVL(60 vendors,75 Fa.)-Vender performance monthly rating-Pro

10、cess improvementProcess QAImprove quality&create added value-QS 9000 Certification-SFCS-ECN 150/Month-Cost 300/Manpower-MB scrap 1.5-IQC 91%-OQC 1,600 DPPMCustomer satisfaction-Customer satisfaction 100%Quality Policy:Prevention and Continuous ImprovementReduce customer dissatisfaction-Customer complaint procession time 3 days-FA/CAR Operation 5 days-DOA 4,000 DPPM-RMA 2.0%(include NDF)-RMA 1.5%(Verified)-RMA early warning systemCS QAQuality StrategyQuality Strategy