英语学习商业信函英文版.pptx

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1、会计学1英语学习商业信函英文版英语学习商业信函英文版Content 第1页/共39页Planning1)1)How much background information is needed?2)2)How can I best support my conclusions?3)3)Would examples,details,or graphics help readers to understand?4)4)Do I need to do any more research?第2页/共39页Three Common Planning MethodsThree Common Planning

2、 Methodsn nOutliningn nBrainstormingn nClustering第3页/共39页OutliningOutliningProgress ReportProgress ReportI.BackgroundI.BackgroundA.Details of my being hiredA.Details of my being hiredB.My objectives the first monthB.My objectives the first monthII.Work completed to dateII.Work completed to dateA.Dev

3、eloped a plan and presented it to the A.Developed a plan and presented it to the supervisorsupervisorB.Plan has been approvedB.Plan has been approvedIII.Work to be completedIII.Work to be completedA.Plan will be initiated by March 20A.Plan will be initiated by March 201111第4页/共39页BrainstormingBrains

4、tormingJan.2002 Progress Report:-Being hired:interviews;my strengths-My plan:name of the supervisor who approved it?-Susan and I hope the plan will be in place by March 2007.第5页/共39页ClusteringClustering My progressWork finishedHired last yearWork to do第6页/共39页Strategies for Conciseness第7页/共39页Lift h

5、andle and turn to left.Lift the handle and turn it to the left.The arrival of the train is at 2:30 p.m.in the afternoon.The train arrives at 2:30 p.m.第8页/共39页At this point in time we need to revise the At this point in time we need to revise the procedures manual.procedures manual.We need to revise

6、the procedures manual now.We need to revise the procedures manual now.There are several reasons why the company will There are several reasons why the company will not use temporary employees.not use temporary employees.The company will not use temporary employees The company will not use temporary

7、employees for several reasons.for several reasons.第9页/共39页It is my belief that renovation of the factory It is my belief that renovation of the factory building will increase productivity.building will increase productivity.Renovation of the factory building will increase Renovation of the factory b

8、uilding will increase productivity.productivity.The team members will make an assessment of The team members will make an assessment of the quality of their work.the quality of their work.The team members will assess the quality of their The team members will assess the quality of their work.work.第1

9、0页/共39页The company established a policy of providing The company established a policy of providing copy machines at multiple locations throughout copy machines at multiple locations throughout the building to enable employees to copy the building to enable employees to copy materials easily and effi

10、ciently in order to carry materials easily and efficiently in order to carry out company business in a timely manner;out company business in a timely manner;however,the established policy stipulates that the however,the established policy stipulates that the copy machines not be utilized for persona

11、l copy machines not be utilized for personal business.business.Do not use the company copy machines Do not use the company copy machines throughout this building for personal business.throughout this building for personal business.第11页/共39页The Layout of Business Letters第12页/共39页The date line(a)(a)Ma

12、rch 1 2011(b)(b)1 March,2011(c)(c)1st March 2011(d)(d)Mar.1,2011(e)(e)3.1.2011第13页/共39页The inside addressMr.Andrew ChuProduction ManagerOriental Weave Co.Ltd.12/F Commercial Industrial Building 26 Ma Tau Wai Rd.Kowloon,HKSAR 第14页/共39页Ms.Zhang JilingMs.Zhang JilingRoom 1511,Lucky MansionsRoom 1511,Lu

13、cky MansionsNo.660 Shang Cheng Rd.No.660 Shang Cheng Rd.Pudong New AreaPudong New AreaShanghai 200135Shanghai 200135 China China(中国上海浦东新区商城路中国上海浦东新区商城路660660号乐凯大厦号乐凯大厦15111511房间房间 200135)200135)第15页/共39页路路街街道道里里,弄弄,巷巷胡同胡同小区小区Road(Rd.)Road(Rd.)Street(St.)Street(St.)Avenue(Av.),Boulevard Avenue(Av.),B

14、oulevard(Blvd.)(Blvd.)LaneLaneAlleyAlleyResidential quarterResidential quarter第16页/共39页Are there any mistakes in these salutations?Dear Professor Ms.Kathy Kim:Hi,there!To whom it may concernDr.Steve Chen,Ph.D.第17页/共39页 Mr./Ms./Mrs.(+last name)This is a common and safe way of salutation.Dr.(+last nam

15、e)This addresses a person holding a doctorate or he/she is a physician.Professor(+last name)This addresses a person with her or his formal title.full nameYou are not aware of the gender of the recipient.Sir or MadamTo Whom It May ConcernOccupation(e.g.Sales Manager)You do not know who will read it.D

16、ear SupervisorsYou write to a group of people.第18页/共39页Subject:/Re:Subject:/Re:第19页/共39页第20页/共39页Complimentary close FormalSemi-formalInformal Yours faithfully,Yours very truly,Faithfully yours,Sincerely yours,Cordially yours,Sincerely,Cordially,(Best)regards,第21页/共39页Signature Yours faithfully,Yvon

17、ne ChenYvonne Chen Yvonne Chen Regional Sales Manager 第22页/共39页Enclosure NotationEnclosure Notation Enclosure:Brochures2 Enc./EnclosuresEnclosures1.Commodity Inspection Certificate2.Insurance Policy 第23页/共39页The Second Page HeadingThe Second Page Heading Mr.Wenling Li 2 March 1,2011Mr.Wenling Li Pag

18、e 2March 1,2011第24页/共39页Inquiries and Requests 第25页/共39页The First ParagraphThe First Paragraph pp I should appreciate further details aboutpp We should like you to send uspp Could you please send mepp Would it be possible for pp Could you also give me some ideas about 第26页/共39页The Second paragraphTh

19、e Second paragraph pp This company produces a large range of This company produces a large range of domestic and office furniture,and we are domestic and office furniture,and we are interested in using a number of products from interested in using a number of products from your current range in the

20、manufacture of our your current range in the manufacture of our goods.goods.(本公司生产各种家用及办公家具本公司生产各种家用及办公家具,有有意采用贵公司现有的部分产品应用于家具生意采用贵公司现有的部分产品应用于家具生产产.)pp My company is planning to export its products My company is planning to export its products to the United States.to the United States.(本公司准备将产品打入美本

21、公司准备将产品打入美国市场国市场.).)第27页/共39页The Third ParagraphThe Third Paragraphpp Thank you in advance for your help.Thank you in advance for your help.pp Thank you very much for your cooperation.Thank you very much for your cooperation.pp I should like to express my appreciation for your I should like to expre

22、ss my appreciation for your assistance in this matter.assistance in this matter.第28页/共39页Complaints 第29页/共39页The First Paragraph:Background The First Paragraph:Background pp Our consignment to Fujita overhead projector pens was delivered this afternoon.pp We have just received a consignment of perso

23、nal computers from your company(details attached).第30页/共39页The second paragraph:filing complaintsThe second paragraph:filing complaints ppI cannot possibly use the camera you sent me because it has(or appears I cannot possibly use the camera you sent me because it has(or appears to have)problems wor

24、king.to have)problems working.The lens is(or appears toThe lens is(or appears to be)scratched/be)scratched/dented/cracked/broken/twisted.dented/cracked/broken/twisted.(划破划破,碰坏碰坏,出现裂纹出现裂纹,打碎打碎,扭曲扭曲)第31页/共39页pp I really must complain about the quality of the goods that you recently I really must compl

25、ain about the quality of the goods that you recently sent us.sent us.pp You have supplied items which fall far below the standard expected.You have supplied items which fall far below the standard expected.pp Your goods are badly designed/poorly manufactured.Your goods are badly designed/poorly manu

26、factured.第32页/共39页The second paragraph:filing complaintsThe second paragraph:filing complaintspp When we discussed delivery date,you assured When we discussed delivery date,you assured us that you could deliver us that you could deliver by December 2by December 2.However,the goods are two weeks over

27、due/late.However,the goods are two weeks overdue/late.pp We have still not received the goods which we We have still not received the goods which we ordered ordered on December 13,2010on December 13,2010.ppYou assured us that you could deliver the You assured us that you could deliver the curtains c

28、urtains within one weekwithin one week,yet this has not,yet this has not happened.happened.第33页/共39页The second paragraph:filing complaintsThe second paragraph:filing complaintspp Unfortunately,you have sent us the wrong items.We ordered Model Unfortunately,you have sent us the wrong items.We ordered

29、 Model 602 but you have sent us Model 502.602 but you have sent us Model 502.pp I regret that you have not sent us all the goods we ordered.You have I regret that you have not sent us all the goods we ordered.You have sent us 50 microphones(Model 65N)as agreed,but you have omitted sent us 50 microph

30、ones(Model 65N)as agreed,but you have omitted to enclose the optional stands(to enclose the optional stands(备选支架备选支架)which we also ordered.)which we also ordered.第34页/共39页pp Your slowness is causing a great deal of inconvenience.Your slowness is causing a great deal of inconvenience.pp We have to po

31、stpone the production because of your inefficiency/We have to postpone the production because of your inefficiency/slowness/poor quality control.slowness/poor quality control.第35页/共39页The third paragraph:The third paragraph:providing your solution providing your solution pp We should be grateful if

32、you would us a complete refund for the We should be grateful if you would us a complete refund for the defective goods.defective goods.pp If you do not refund all of the money we have paid,we shall have no If you do not refund all of the money we have paid,we shall have no choice but to seek legal a

33、dvice.choice but to seek legal advice.第36页/共39页pp We should appreciate your looking into this matter and arranging for We should appreciate your looking into this matter and arranging for delivery within the next three days.delivery within the next three days.pp I regret that unless you comply with

34、my request within three days,I I regret that unless you comply with my request within three days,I shall be forced to/compelled to/obliged to consider cancelling my shall be forced to/compelled to/obliged to consider cancelling my order.order.第37页/共39页AssignmentYour company ordered from Delta 50 set

35、s of air conditioners.They Your company ordered from Delta 50 sets of air conditioners.They included 25 sets of Model A and 25 sets of Model B.But when the included 25 sets of Model A and 25 sets of Model B.But when the good arrived,you found that there were 15 sets of Model A and 35 good arrived,yo

36、u found that there were 15 sets of Model A and 35 sets of Model B.sets of Model B.You are asked to write to Charles Anderson,sale Manager of Delta,You are asked to write to Charles Anderson,sale Manager of Delta,and complain abut the incorrect delivery of the goods.and complain abut the incorrect delivery of the goods.第38页/共39页