qm职责描述4篇.docx

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1、qm职责描述4篇目录第1篇客户质量主管leadcqs&chinacqm（beijing）岗位职责描述岗位要求第2篇sapqm内部顾问岗位职责描述岗位要求第3篇sapmm&qmconsultant岗位职责描述岗位要求第4篇qmospecialist质量体系专员岗位职责描述岗位要求description1.consultinternalcustomersintheoptimizationandharmonizationofbusinessprocesses.【第2篇】sapqm内部顾问岗位职责描述岗位要求职位描述：1.参与sapqm系统建设，包括实施过程中模块的调研、蓝图撰写、系统配置、培训等工作

2、；2.负责sapqm系统功能模块的日常运维管理，并根据业务部门提出的新需求，编写开发需求协助开发人员完成开发；职位要求：1、熟悉sapqm模块的业务流程和基本配置，sapqm模块工作经验至少1年以上；2、熟悉sap支持业务流程或者了解sap的实施方法论；3、善于与人沟通，具备良好的解决问题技巧及沟通、组织、协调能力；4、有个1以上完整的sapqm项目实施经验优先；【第3篇】客户质量主管leadcqs&chinacqm（beijing）岗位职责描述岗位要求职位描述：岗位职责：1)负责自己的cqs工作要求，原则是“workingcqs”responsibleforowncqsjobrequirem

3、ents.principleis“workingcqs”2)直线向地区的质量管理层报告。将cqs成本（员工人数和出差费用等）管理到较低或可接受的水平。reportssolidlinetodivisionqualitymanagement.managethecqscosts(headcountandtravel)tolowerandacceptablelevels.3)在一个或多个指定城市管理cqs团队，并协调与制造工厂的合作。managescqsteaminoneormoredesignatedcities，andcoordinateswiththemanufacturingplants.4)

4、负责指定区域的客服日常管理工作和业绩评价responsiblefordailymanagementandperformanceappraisalofcqssindesignatedareas-检查客服人员的考勤checkonworkattendance-核查工作量，合理调节工作安排reviewworkload，reasonablyadjustworkarrangement-逐步升级和责任心escalationandaccountability-定期业绩评价regularlyperformanceappraisal5)具备培训和教导驻外客户质量支持人员的资格，使其能胜任此职，提升技能.6)在准时

5、响应和响应质量方面，作为客户接口进行跟进，重点关注在主要客户发布的问题解决请求。customerinterfacefollow-upregardingon-timeresponsivenessandqualityofresponsewithfocusonmajorcustomerissuedproblemsolvingrequests.7)和客户建立和维护良好的工作关系，定期走访客户质量和物流人员，定期开展顾客满意度调查，反馈顾客声音/期望给工厂和管理层。createandmaintaingoodrelationshipwithcustomer，regularlyvisitcustomerqu

6、alityandlogisticpeople，doregularcustomersatisfactionsurvey，feedbackcustomervoice/expectationtoplantandmanagement.-在如下两个极端情况之间，管理顾客满意度达到适当的水平managethecustomersatisfactiontotherightlevelbetweenthetwoextremes:a.最小的客户升级minimalcustomerescalationsb.高水平的客户满意度highlevelofcustomersatisfaction8)带领cqs团队，在客户售后三包

7、中心进行售后件初步分析，反馈结果给工厂的cqe。支持cqm协调售后的改进活动，并监控售后相关的新兴问题。leadcqsteamtodowarrantyprimaryanalysisatcustomerwarrantycenter，feedbacktheresulttoplantcqe.supportcqmtocoordinatewarrantyimprovementandmonitorwarrantyrelatedemergingconcerns.9)可以当场申诉的，起草申诉报告向客户申诉；需要进一步分析的，及时地返回工厂分析。ifitcanbeappealed，maketheappealre

8、portandsubmittocustomerforappeal.ifitneedtodofurtheranalysis，returnthepartstoplanttimely.10)根据需要和可用的情况，支持新项目在客户处顺利量产并监控客户处量产质量，如装车节点的现场参与，积极反馈信息给项目组。asneededandasavailable-supportsnewprojectlaunchandmonitorsthequalityofthelaunchesatcustomer.，i.e.participateincustomerassemblymilestone，feedbackinforma

9、tiontoprojectteam.11)对于客户scorecard方面的影响，支持其他cqs和客户进行协商沟通，使其影响到最小。12)在指定区域的客户处，支持海外业务相关的质量问题的解决。supportsoverseabusinessrelatedqualityissuessolvingwhichoccurredinthedesignatedoemlocation.13)协助直线经理，对流程进行改造，标准化的制订，使团队达成目标.assistlinemanagertodoimprovementoncqsworkflowandstandardcreation，maketeamtoachieve

10、thetarget.14)协助上级经理布置的任务。supportothertasksassignedbylinemanager.b.cqmdimension区域cqm维度15)担当指定的oem区域的cqm角色。takedivisionalcqmrolewhichdefinedoem.16)作为区域的cqm，虚线汇报给bu，并支持全球的cqm。reportsdottedlinetothebusinessunitasdivisionalcqmrolewhichdefinedoem，andsupportsglobalcqm17)客户处对供应商质量和交付评价的主导者，流利操作客户门户网站/数据库。ch

11、ampionofcustomersupplierratingsonqualityanddelivery.fluentincustomerportal/databases18)参与客户计分卡月度评价评审。participatesinmonthlyexecutivereviewofcustomerscorecardratings.19)具备客户特殊要求的全部知识，并根据区域的cqm，cqe和cqs的培训，使组织开展工作。提供审核要求。hasentireknowledgeofcustomerspecificqualityrequirementsandmakestheorganizationworka

12、ccordinglywithtrainingofdivisionalcqm，cqeandcqs.providesauditrequirements.20)主导并培训as066的执行。championsandtrainforas066implementation.【第4篇】qmospecialist质量体系专员岗位职责描述岗位要求职位描述：职责描述：summarydevelopandcontinualimprovementofthequalitymanagementsystemandsupportthegovernanceofbusinessprocess.dutiesandresponsibi

13、lities(thesearethepositionsessentialdutiesandisnotanall-inclusivelist)mainareasofresponsibilitiesare:participateinthedevelopmentofthequalitymanagementsystembasedonbusinessprocessesandtheircontinuousimprovement.coordinatelocalcertificationswithcertificationbodiesandmanageexternalaudits.ensurethatqual

14、itymanagementsystemdocumentationisupdatedaccordingtoguidelines.ensureeffectiveexecutionoftheprocessesmilestones(qamm)throughouttheprojectfromkick-offtoclose-out.supportqmomanagerinthemonitoringofqualitykpis，theanalysisofresultsandthedevelopmentandmonitoringofimprovementplans.assurelessonslearnedandn

15、onconformityprocessarefacilitatedanddrivenbackintothebusinessprocessesforcontinuousimprovement.supportcontinuousimprovementactivitiese.g.，kaizen，5s，sixsigmaprojects，valueengineering，leanmanufacturing，etc.knowledge&skillsknowledgeofqualitymanagementsystem，methodologies，tools，bestpractices，etc.knowledgeofiso/vdastandardsprincipleswithinthescopeofapplication.iso9001/vda6.4internalauditorcertification.qualityphilosophiesbasicprinciplesandpracticespreviousexperiencesoaminimumof3yearsinqualityassuranceorprocessqualitymanagementexperienceintheautomotiveoralliedindustry.