KF法培训教材.pptx

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1、06 KJ-1Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002需求产生Requirements Generation印象KJImage KJ需求分析Requirements Analysis转换Translation在对词语和印象数据进行分类和优先排序时什么是关键的步骤?What are the key steps in ca

2、tegorizing and prioritizing word and image data?需求KJRequirementsKJ结论:KJ 是在适当的条件下用印象KJ,翻译转换,需求KJ 来分析过程语言数据的一个非常好的工具.Conclusion:KJ is an excellent tool for process word data when used properly,with Image KJ,Translation,and Requirements KJ.06 KJ-2Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.

3、Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002 需求产生Requirements Generation目标Objectives:I.介绍KJ 方法的处理语言和印象数据Introduce the KJ technique to process word and image dataII.使用转换表产生需求Use translation worksheet to generate requirementsIII.确认并且按优先顺序将需求排

4、序Validate and prioritize requirements06 KJ-3Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002客户需求路径Customer Requirements Roadmap面谈的反馈Interviewfeedback印象KJImage KJ红点方法Red DotMethod印象Images声音

5、Voices印象概要ImageSummary关键声音Key Voices总结,确认,机并优先排序的需求SummarizedValidated&PrioritizedRequirements测量Survey输入/输出Input/Output流程ProcessQFD转换表TranslationWorksheets所有需求All Requirements需求KJRequirementsKJ需求概要Requirements Summary06 KJ-4Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission

6、.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002什么是KJWHY KJ该 方 法 是 由 日 本 著 名 的 人 类 学 家Jiro Kawakita 创 造 的,是 用 于 将大 量 的 人 类 学 数 据 总 结 并 特 征 化 的 一 种 手 段 The technique was invented by Jiro Kawakita,a noted Japanese anthropologist,as a means of summarizing and charact

7、erizing large quantities of anthropological data gathered during his expeditions.在 假 设 公 式 中 这 种 方 法 的 潜 在 应 用 获 得 认 可 后 假 设 公 式KJ 重 新优 化 了 这 个 流 程 并 加 以 拓 展 发 展 至 今 成 为KJ 方 法After recognizing the potential application of his technique in hypothesis formulation,Kawakita refined the process and devel

8、oped what is know today as the K.J.method One of the 7 Japanese management tools06 KJ-5Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002定量和定性数据的分析Quantitative vs.Qualitative Data Analysis定量

9、数据Quantitative Data:l 表达特征的数据A characteristic expressed numericallyl 数据流可以反映出特征的总量,范围或等级The numerical value indicates the amount,extent,or degree of the characteristicl 数据可以是离散型数据或连续数据The numeric data can be discrete or continuous.定性数据Qualitative Data:l 表达特征的词语A characteristic expressed linguistical

10、lyl 有时通过发生频次量化Sometimes quantified by counting occurrencesl 离散型的固有的数据Such data are inherently“discrete”l 观察资料可能属于明显的不同类别Observations may fall into separate distinct categories.l 举例:Examples are:-眼睛的颜色:蓝色,绿色,棕色等Color of eyes:blue,green,brown etc.-社会经济学的地位:高,中,低Socio-economic status:high,middle,low4.3

11、.2.1.4.3.2.1.4.1.2.3.4.3.1.2.06 KJ-6Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002KJ 分析工具KJ Analysis Tool适用于无数字的资料,对于数字化或统计方法则不适用Used for data that is non-numeric and therefore numeric o

12、r statistical techniques do not apply工具用法Tool Usage:-定义,阐明并且了解问题,机会,挑战,思想,观念 Define,clarify,and understand problems,opportunities,challenges,thoughts,ideas-聚焦在具体问题上Focus on specific issues-加以分类和优先排序Categorize and prioritize-使团队统一意见Enable team consensus一种用于分析语言资料的方法A method to analyze word data:-将离散的

13、语言资料组织起来Organizes discrete word data-考虑到凭借直觉自然归类的资料Allows for natural groupings of data by intuition-从详细的语言资料开始,然后凭借直觉去建立一个真实的观点Start with detailed word data and use intuition to build up to the real issues-将资料,问题及观点进行自然分层Creates natural hierarchy of data,problems,issues-直观的证明因果关系Visually demonstrat

14、es cause and effect relationships-使团队的结论建立在定性的数据上Allows team conclusions based on qualitative data I.06 KJ-7Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002Nichols CollegeMarch 2,1995Bill

15、AllenPaul AugustGerry CaronLaszlo DrimuszMike EdwardsNeil GelfondLou GenatossioJoe KilloughMichele LeBienRichard PayntingTodd McWhinnieSystem maximizesvalue throughoutdistribution chain.Fairness of dealercompensation ismaximized.Total system price,including all hardwareand programming isminimized.Pe

16、rceived Performance Benefits Are Maximized.Credibility of benefitscommunicated is maximized.Systems benefits areeasy to demo incustomers environment.Performance in homeshould be better than orequal to store demo.Ease of communicatingsystem benefits ismaximized.System maximizes AVperformanceAudio sys

17、tem minimallydetracts from videosystem performanceand flexibility.DSS/HTS provides ahigh-quality video andaudio performance.Ease of system setup&expansion is maximized.Installer effort in preparingfor installationis minimized.Quickness ofinstallation ismaximizedSystem interconnectionsare minimized.T

18、he systemmaximizes theease oftelephonesupport.System iseasy toconfigure.System assuresuser that he isusing thesystem properlyGuidance forsystem setupand use is clear.At time ofinstallation,system integration ismaximized.System integration ismaximized overtime.Additionalpredominantcomponents areaccom

19、modatedeasily.System suits my environment.System blends into room unobtrusively.System preservesroom character.Room alteration toaccommodate system is minimized.System componentscosmetics are well matched.System looks complete,not a hodge-podge.Visible systemcomponents evoke pride of ownership.Once

20、set up,the system is easy to live with.Reconfiguration of thesystem to desiredsettings isaccommodated easily.System is easy tooperate properly.System maximizesspeed of access todesired functions.Primary remote providesmaximum number ofessential functions.System operation is learned quickly.System op

21、eration isreadily apparent.Control interfaceoperation is simple.BOSE我的经销商和我重视我的这项采购,这是一个让人愿意去操作的好的,高性能的的系统.MY DEALER AND I VALUE MY PURCHASE OF THIS ATTRACTIVE,HIGH-PERFORMANCE SYSTEM THAT IS A PLEASURE TO OPERATE.对于这个共事者的问题什么是关键的客户需求?WHAT ARE THE KEY CUSTOMER REQUIREMENTS FOR THE COMPANION PROGRAM?

22、06 KJ-8Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002介绍KJ 方法论Intro to KJ MethodologyI.对某个问题或主题建立一个统一的意见Create and agree on question/theme 集合并且/或者产生论据(对于流程的重新设计,这是在面谈时所收集到的信息)Gather and/o

23、r create the facts(For Process Redesign,this is the information you gathered during the interviews)选择有判断的资料Select critical data 阐明并且归类相似的资料Clarify and group similar data 分组排列因果关系Arrange groups to show cause and effect relationships 对非常重要的第二层次的观点投票并且提取结论(不要在印象KJ 中做)Vote on most important second-level

24、 issues and draw conclusion(not done on Image KJ)06 KJ-9Copyright 2000-2002 Sigma Breakthrough Technologies,Inc.Used with permission.Copyright 2002 Cummins,Inc.All Rights ReservedRevision:2002-02Effective Date:7/2002介绍KJ 方法论Intro to KJ MethodologyI.主题Theme主题Theme主题Theme主题Theme主题Theme主题Theme 结论Conclu

25、sion6)对非常重要的第二层次的观点投票并且提取结论Vote on most important second-level issues and draw conclusion.5)将各组展开并且显示各组之间的关系Lay out groups and show relations between groups.4)给各组标题Title the groups.3)归类相似的事实Group similar facts.2)记录并且了解事实Write and understand facts.1)统一观点Agree on issue.2 万英尺俯瞰KJ 方法A 20,000 ft.Look At The KJ Method