《饭店英语教程》课件（M1-U6.2）电子教案.pptx

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1、饭店英语教程课件（M1-U6.2）hotel english 饭店英语教程模块（1）任务（6.2）作为任务后活动，本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。LearningMore 旨在拓展学生视野，提升职业素质，应结合职业实际，培养实际操作能力。课件设计理念Module 1 Front Office Service 前厅服务1.A Dictation.Ready?Go!2.Check up with your neighbor.3.Read again and consolidate.Step 1 Revision:Words&Phrases Pair

2、 work:Pickuprandomly5oftheusefulexpressionsandaskofthemtosayinEnglishorChinese,theotherputintoChineseorEnglish.Sample:A:客房部。请讲！B:Room reservation.How may I help you?Step 1 Revision:Useful Expressions Ready?Go!1.I found out that there might be something wrong with the bill.我发现账单有点不对。2.Im awfully sorr

3、y to hear that.听到这样的事非常抱歉。3.Sorry to have caused you so much trouble.给你造成如此麻烦深表歉意。4.There could have been some mistake.I do apologize.可能有误，抱歉。5.We do apologize for the inconvenience.给你带来的不便我深表歉意。Useful Expressions小小翻译官 卡片（1）1.Ill report to the manager at once.我立即向经理汇报。2.Ill attend to/take care of it

4、 right way.我立刻来处理这个问题。3.Im sorry,its the policy of our hotel.I hope youll understand.对不起，这是我们酒店的政策，希望你能理解。4.Ill be glad to change the room for another one if you wish.如果你愿意，我很高兴给调房间。5.Ill speak to the person in charge and ask him to take care of the problem 我和负责人讲，让他来处理这个问题。Useful Expressions小小翻译官 卡

5、片（2）Pre-listening:Getstudentstolistenandcompletethesentencesinthedialogues.How many people are there in the dialogue?What is the topics?Where does the dialogue take place?Post-listening:Checkuptheanswers.Step 2 Task Test I.Listen and Complete 1.Ima_sorrytohavecausedyousomuchtrouble.2.Thisisthemoneyy

6、ouo_.3.Waitamoment.Illc_thereception.4.Thereissomethingwrongwiththeb_.5.Idoa_formymistakes.6.Tomakeitw_,whenItriedtheshower,nowateroutatall.7.Therearenon_roomsafter6p.m.8.Wellmakearrangementsfordrycleaningyourdress,allwithourc_.II.Complete the words in the blanks with the letters givenIII.Put into E

7、nglish or Chinese:1.请稍等,我问一下总台。Justaminute,Illcontactthefrontoffice.2.我不希望这件事在你们酒店发生。Ihopesuchthingswonthappenagain.3.这间客房肯定是刚刚腾空的，还没来得及清扫。Theroommustjusthavebeenmadeandhasntbeencleanedyet.4.你知道现在是旺季。Youknow,itsrushhoursnow.5.谢谢您的合作和理解。Thankyouforyourunderstandingandcooperation.WHOSE MIND IS THE QUI

8、CKEST?6.Whatswrongwithyourstaff?Theyaretoorude.你们员工怎么啦？太无礼了。7.Sorry,buttheydidntmeantohurtyou.对不起，但是他们没有伤害你的意思。8.IwassoangrythatIwanttoseeyourgeneralmanager.我太气愤了，我要见你们的经理。9.Thisisveryunusualinourhotel.Welllookintoitonce.这在我们旅馆是极不正常的，我们马上去查。10.Wouldyoupleasewaitamoment?Illhavetocontact thereception.

9、请稍候好吗？我来联系接待。III.Put into English or Chinese:1.Top-downmethod:FromSkimmingtoScanning.2.Bottom-up:Searchforspecificinformation.3.Checkuptheanswerswithyourneighbor.IV.Reading Comprehension Work in pairs to ask and answer the questions by competition or games.Introduce the rules to class.V.Questions&An

10、swers 1.Whydoweencouragetheguestscomplaint?2.Whyshouldwelistentotheguestscomplaintcarefullyandrepeatthedetails?3.Whatwillyousayiftheguesttellsyouthatthetowelisdirty?4.Whatwillyoudowhentheguestsaysthereisnowaiter?5.Whatwillyousaytotheguestwhenyouaretoldthereisamistakeinthebill?Now try to answer these

11、 questions by yourself.Tips on writing exercises.Samples:A:B:A.B.V.Act It Out StepstoHandleCustomersComplaintsRead through the passage and find out how many steps we should take to handle smoothly the customers complaints.Learning More Writtenwork:Ex.I,II&IIIOralwork:(3Rs)Read:ReadthedialoguesReflect:ActoutthescenesRecite:RecitetheusefulexpressionsHomework