电大本科《商务英语4》期末考试试题及答案汇编.pdf

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1、 最新 1 3 9 1 国开电大本科 商务英语4 期末考试试题及答案汇编2021年 1 月试题及答案一、交 际 用 语（共 计 10分,每 小 题 2 分）1-5题：根据对话内容选择恰当的选项。1.r m really fed up with Larry!A.r m sorry to hear that.B.Really?C.Hey,whats up?答案 c2.Aunt Cindy,do you shop online often?A.No,I dont think so.B.Thats a good idea.C.Yes.Its very convenient.答案 C3.Are ther

2、e any disadvantages to shopping online?But I think this problem will be solved soon.A.It makes life easy.B.I t takes sometime for the stuff you buy online to arrive.C.The stuff you buy online arrives quickly.答案 B4.Is there a bank near here?A.No,I don，t like it.B.Yes.I saw him this morning.C.Yes.Ther

3、e is one just down the road.答案 c5.r 11 be away on a business trip.Would you mind signing for my express delivery?A.I have no time.B.Yes,I do.C.r d be happy to.答案 c二、词 汇 与 结 构（共 计 30分，每 小 题 2 分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的最佳选项。6.We used to cash advances.A.hadB.havingC.have 答案 C7.We cant manage tha

4、t you pay for the installation.A.ifB.whenC.unless 答案 c8.The same is true individual proprietorships.fotOtaA.B.C 答案 B9.When the rest of the room emotional,A.getB.getsC.got 答案 A1 0.B ut J erry,have you really thought thiscompany that your great-grandfather built.A.throughB.ofstay cool and use logic to

5、 negotiate and close.?You would essentially be giving up theC.about 答案 A11.friends and colleagues greeted each other with that day wasuB ought anything today?”A.ThatB.WhoC.What 答案 C1 2.The franchisor the franchisee should observe the regulations to make the businessgo well.A.orB.as well asC.either 答

6、案 B1 3.Trademarks,proprietary service marks and regulations need carefully.A.to be observedB.be observedC.being observed 答案 A1 4.C ustomers won，t find store clerks sitting aroundA.watching TV orB.to watch TV orC.watching TV or 答案 Aplaying cardsplay cardsto play cards1 5.The long-term assets are know

7、n as assets.A.fixedB.currentC.net 答案 A1 6.I n business,whatever you do,do not illegal benefit.A.chaseB.chooseC.challenge 答案 A17.Even though he,s out of college and still a bit green,he is a great co-worker.A.fleshB.freshC.flash 答案 B18.It will about eight percent more than initially projected.A.spend

8、B.payC.cost 答案 c19.r m still working on a few problems.A.iron inB.to iron atC.ironing out 答案 c20.Although he has sought to find a p e a c e f u l,he is facing more pressure from hisbusiness rivals.A.soluteB.solveC.solution 答案 c三、阅 读 理 解（共 计 4 0 分，每 小 题 2 分）21-25题：阅读下列短文，从 A、B、C三个选项中选出一个正确答案。Cyber M

9、onday rocked while mobile sales roared.The day widely regarded as the Super Bowl of online sales created a record day for retailers,including Walmart,and marked a shift in shopping preferences as smart phones and tabletsdrove nearly a third of trafficand for some retailers,more than half.Walmart,com

10、 expects to register its biggest Cyber M onday yet,coming off a record BlackFriday weekend online.Heading into the afternoon M onday,the website had already soldout ofPlayStation 4 and Xbox One consoles,which weren，t even discounted.Significant savings onTVs and tablets also encouraged shopping,says

11、 J oel Anderson,CEO of Walmart,com.Retailers from Target to Sears are fast evolving Cyber M onday into something more akinto Cyber Week,as online deals stretch well beyond M onday.As of 6 p.m.ET,sales on Amazon were up 44.3%over last year,while sales at eBay wereup 32.1%,according to Channel Advisor

12、,which tracks third-party sellers on eBay and Amazon.Theonline marketplaces are doing well in part because shoppers are heading to those sites to findpopular products that are selling out at regular retailers,says Scot Wingo,CEO of ChannelAdvisor.Flash-sale site Rue La La started Cyber M onday deals

13、 on Sunday with a“Cyber thon”thatdrew more than 350,000 people to the site.The sale promoted as much as 80%off on more than150 brands.On M onday,sales of Cole Haan and Pandora J ewelry merchandise were strongest,CEO Steve Davis says.21.Retailers used moble devices and drove nearly a third of traffic

14、,or even more than halfto online shopping.As we know that doesn，t belong to the mobile device.A.tabletsB.smart phonesC.personal computer 答案c22.PlayStation 4 and Xbox One consoles were sold out on the afternoon M onday althoughthey weren，t even discounted.A.eBay,comB.WC.Amazon,com 答案B23.According to

15、sales on Amazon were up 44.3%over last year,while sales at eBay wereup 32.1%.A.WalmartB.Rue LaLaC.Channel Advisor 答案c24.Cyber M onday deals on Sunday with a“Cyber thon“that drew more than people to thesite.A.350,000B.35,000C.3,500,000 答案A25.We can infer from the passage isn，t an online retailer.A.Se

16、arsB.Channel AdvisorC.Walmart 答案B26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”。Passage 2A challenge in working in customer service is to ensure that you have focused your attentionon the right key areas,measured by the right Key Performance Indicator(KPI).One of the mostimportant aspects of a customer s

17、ervice KPI is what is often referred to as the“Feel GoodFactor”.Basically the goal is not only to help the customer have a good experience,but tooffer an experience that exceeds expectations.Several key points are listed as follows：Know what products/service you are offering from back to front.In ot

18、her words,beaninformation expert.It is okay to say“I don，t know”,but it should always be followed upby“but let me find out”or possibly“but this person will be able to assist you”.Whateverthe situation maybe,make sure that you don，t leave your customer with an unansweredquestion.M ost of the communic

19、ation that you relay to others is done through body language.Ifyou have negative body language when you communicate with others,it shows that you dontcare.Two of the most important aspects of positive body language are smiling and eyecontact.M ake sure to look your customers in the eye.It shows that

20、 we are listening to themand hearing what they are saying.And of course smiling is more inviting than a blank look orfrown.Nothing surprises your customers more than an employee going the extra mile to helpthem.Always look for ways to go above and beyond the expectations of your customers.In doingso

21、,it helps them to know that you care and it will leave them with the“Feel Good Factorvthat you are searching for.26.The goal of customer service is to give customers an experience that meets theirexpectations.答案 F27.Leave your customer with an unanswered question is unacceptable.答案 T28.Both positive

22、 body language and negative body language are necessary in customer service.答案 F29.Eye contact is one of the most important aspects of positive body language.答案 T30.“Going the extra mile to help them“in the last paragraph means“going along way to helpthem”.答案 F四、写作(共计20分)31.根据要求完成作文。According to the

23、 sample letter above and based on the following information,you arerequired to write an invitation letter to your business partners and invite them to China.(1)Your name and position：Simon Zhang,President of Tianjin Trust Int，ITradeCo.,Ltd(2)Your business partners；M r.J ames Laird and M r.Luke Smith

24、(3)Time of visit：between J an.28 and Feb.4(4)Purpose of visit：potential financing(5)Expenses to be borne by：your business partners备注：根据上述信函样本，并根据以下信息，您需要向您的商业伙伴写一封邀请函，邀请他们来中国。(1)您的姓名和职位：张锡蒙，天津信托国际贸易有限公司总裁；(2)您的商业伙伴：詹姆斯莱尔德先生和卢克史 密斯先生；(3)参观时间：1 月 2 8 日至2 月 4 日；(4)访问目的：潜在融资；(5)由您的业务伙伴承担的费用。参考答案：2020年7月

25、试题及答案一、交际用语(共计10分，每小题2分)1-5题：根据对话内容选择恰当的选项，并将答案序号写在答题纸上。1.r m really fed up with Larry!A.r m sorry to hear that.B.Really?C.Hey,whats up?答案 c2.Hello,is that Sail M oving Company?A.Yes,this is J ack speaking.Thanks for calling.What can we do for you?B.Yes,r m J ack,Thanks for calling.What can we do fo

26、r you?C.Yes,speaking.What can I do for you?答案 A3.Are there any disadvantages to shopping online?But I think this problem will be solved soon.A.It makes life easy.B.It takes sometime for the stuff you buy online to arrive.C.The stuff you buy online arrives quickly.答案B4.Could you be so kind as to turn

27、 down that rock n roll?r m preparing for tomorrow，s meetingreport.A.Its none of you business.B.No,I don，t think so.C.Sure.Sorry to disturb you.答案c5.I had a really good weekend at the seaside.A.Oh,that，s very nice of you.B.Oh,r m glad to hear that.C.Its a pleasure.答案B二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子

28、，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上6.The processing time per embassy.A.variousB.varietyC.varies 答案c7.It will about eight percent more than initially projected.A.spendB.payC.cost 答案c8.has good reputation will sooner or later be successful in his business.A.whateverB.whoeverC.who sever 答案B9.When

29、the rest of the room emotional,stay cool and use logic to negotiate and close.A.getB.getsC.got 答案B10.Some stores even offer lanes for customers with 10 items or less to checkout quickly.A.expressB.expireC.exact 答案A11.The same is true individual proprietorships.A.ofB.toC.at 答案c12.Some of the customer

30、s complaints seem.A.in acceptableB.unacceptableC.unaccepted 答案 B13.That might be acceptable you handle the insurance fees.A.ifB.whetherC.even if 答案 A14.The franchisor the franchisee should observe the regulations to make the businessgo well.A.orB.as well asC.either 答案 B15.Some of the solutions will

31、support these requirements better at the moment.A.propertyB.prosperityC.proprietary 答案 c16.Did you get the financial records shape for your audit next month?A.intoB.inC.from 答案 A17.They exchanged tales of or disappointing news of popular items sold out minutesafter the spree began at midnight.A.barg

32、ainsB.dealsC.goods 答案 A18.One kind of partnership is called a limited partnership.A.obligationB.responsibilityC.liability 答案 c19.Travelers,when the checks,have to sign the checks in the presence of the bankor service clerks.A.buyB.buyingC.to buy 答案 B20.The instruction describes completely the and it

33、s safety basis.A.facultyB.facilitateC.facility 答案c三、阅读理解（共计4 0分，每小题2分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1Emotions play an important part in the negotiation process,although it is only in recentyears that their effect is being studied.Emotions have the potential to play either a

34、positiveor negative role in negotiation.During negotiations,the decision as to whether or not tosettle rests in part on emotional factors.Negative emotions can cause intense and evenirrational behavior,and can cause conflicts and negotiations to breakdown,but maybeinstrumental in attaining concessio

35、ns.On the other hand,positive emotions often facilitatereaching an agreement and help to maximize joint gains,but can also be instrumental inattaining concessions.Positive and negative discrete emotions can be strategically displayedto influence task and relational outcomes and may play out differen

36、tly across culturalboundaries.21.Emotions play an important role during the negotiation,although their effect is beingstudied just.A.at the beginning of negotiation practiceB.during the negotiation processC.not long before 答案c22.Negative emotions may make concessions.A.be helpful toB.be harmful toC.

37、be nothing to 答案A23.During negotiations,the decision as to whether or not to settle depends onemotional factors.A.totallyB.to some extentC.completely not 答案B24.Attaining concessions can be done.A.only by negative emotionsB.only by positive emotionsC.by both negative and positive emotions 答案c25.In di

38、fferent cultures,negotiators should use strategies to show positive andnegative emotions.A.the sameB.differentC.no 答案B26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”,错 误 的 写 并 将 答 案 写 在 答题纸上。Passage 2The balance sheet is produced at the end of a company?s financial year,and is a snapshotof its financial situation

39、.It shows the company5 s assets and liabilities at that point in time.There are two halves to a balance sheet.The top half shows where the money is being usedin the business(the net assets),and the bottom half shows where this money came from(thecapital employed).The total of each half should be the

40、 same,hence the expression balancesheet.There are two kinds of assets-long-term and short-term.The long-term assets are known asfixed assets,and include the land,buildings,machinery and vehicles that are used inconnection with the business.All fixed assets except land are depreciated as they wear ou

41、tovertime.The total fixed assets are the value of the fixed assets,less the accumulateddepreciation.The short-term assets are known as current assets,and include cash,stocks and receivablesthat are due within one year.The top half of the balance sheet also includes liabilities,that is all debts ando

42、bligations owed by the business to creditors.Current liabilities are those debts that mustbe paid within the year,such as wages earned but not yet paid.Long-term liabilities mayinclude mortgages and other loans that will not have been paid off within the year.The top half of the balance sheet theref

43、ore consists of the total of fixed and currentassets,less the current and long-term liabilities,giving the net assets.The bottom half of the balance sheet shows where this money came from.For a limited company,this will include the money raised by issuing shares,and is known as the share capital.The

44、business may also have ploughed some of the money back into building up the business.This iscalled retained profit.The bottom half of the balance sheet therefore consists of the total of share capital andretained profits,giving the capital employed.26.The top half of a balance sheet shows where the

45、money is being used in the business.答案T27.All fixed assets are depreciated as they wear out overtime.答案 F28.The short-term assets are known as fixed assets.答案 F29.Current liabilities are those debts that must be paid within the year.答案 T30.The money ploughed back into building up the business is cal

46、led retained profit.答案 T四、写作(共计20分)3 1 .根据要求写作文。Write a resignation letter according to the information below.(根据以下信息写一封英文辞职信)Suppose you are J ason Law,CEO of Starwood，s.Write a resignation letter to the Board ofDirectors based on the following information.(1)Resign due to personal health problem；(

47、2)Participate in the search for a successor；(3)Continue as CEO until a new CEO is selected；(4)Wish a bright future for Starwoods；and thank Starwood，s for the days spent together.参考答案：To the Starwood*s Board of Directors and the Starwood*s Community,Id like to share with you some difficult news about

48、 my future plans.Later today,I willannounce that I have resigned from Starwood1s due to my health problems.I will be participating in the search for my successor,and I will continue as CEO untilthe board selects a new one.Together,we have accomplished what some might have thought could not be done.b

49、elieveStarwood*s brightest and most innovative days are ahead of it.I have made some of the best friends of my life at Starwood*s,and I thankyou all forthe many years of being able to work alongside you.J ason Law2020年1月试题及答案一、交际用语（共计10分，每小题2分）1-5 题：根据对话内容选择恰当的选项，并将答案序号写在答题纸上。1.r m really fed up wit

50、h Larry!A.r m sorry to hear that.B.Really?C.Hey,whats up?答案 c2._ Sure,no problem.First,go see Cindy and tell her where you，re going and when.A.Can you fill me in?B.Will I use the card for everything?C.Will the company reimburse everything?答案 A3一,but I still have the feeling that its not safe enough.