铁路客运服务英语车箱篇（Project Fifteen).ppt

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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISHProject15Emergency and Special Situations紧急情况和特殊情况2Part 1 Warming UpThe train is delayed due to bad weather or mechanical problems.What would train crew members say to explain the situation to the passengers?If a little child got lost from his parents onboard

2、,how to help him to find his parents?3Part 1 Warming UpWhat should train staffs say and how to do when fires break out in a passenger carriage?4Part 2 Skills Development5Part 2 Skills Development6Part 2 Skills DevelopmentSentence Patterns1.Im very sorry for the delay.很抱歉列车晚点了。2.We do apologize for t

3、he inconvenience.由此带来的不便，向您道歉。3.The train has been delayed due to mechanical problems/bad weather.由于机械故障/恶劣天气，列车晚点了。4.If there is any further information,we will inform you immediately.有进一步消息，我们会马上通知您。5.Excuse me,madam/sir.Would you please tell me what happened there?打扰一下，女士/先生，请问那边刚刚发生什么了？7Part 2 S

4、kills DevelopmentSentence Patterns6.I understand how you feel and well try to do our best to help you.我理解您的心情，我们会尽全力帮助您。7.Dont panic.All the train staffs are well trained for this kind of situation.不要惊慌，在这种情况下，我们所有的列车员都有良好的培训。8.Please follow the directions of our crew members.请听从列车工作人员的安排。9.None of

5、the passengers are allowed to smoke on CRH trains,especially in the toilet.动车组列车禁止吸烟，尤其是在卫生间。8Part 2 Skills DevelopmentSentence Patterns10.In an emergency,please pull down the emergency hammer and strike the red point to break the window after the train has stopped properly.紧急情况下，在列车停稳后，请拿下紧急破窗锤，敲击红

6、色部分，砸碎窗户。11.You must observe instructions from rail staff in the event of natural disasters or other special circumstances.遇自然灾害等特殊情况，须服从铁路工作人员指挥。12.The emergency door open devices are also to be used with caution:they must not be used except for in actual emergencies.紧急开门装置也要谨慎使用：除非在实际紧急情况下，否则不得使用。

7、9Part 2 Skills DevelopmentDialogue 1A passenger lost his ticket onboard.Staff:May I check your ticket,Sir?Passenger:Yes,just a minute,please.(He turned out all his pockets looking for the ticket.)Oh dear,I have mislaid my ticket.Staff:Im sorry to hear that.Sir,may I have your matching ID please?Woul

8、d you please tell me the information about your ticket lost?Let me check it for you.Passenger:I want to travel from Beijing to Xian by this train G 653.My seat number is 9F.This is my passport.10Part 2 Skills DevelopmentDialogue 1A passenger lost his ticket onboard.Staff:OK.I have checked your booki

9、ng information.Dont worry,Sir.There is record of your previous ticket purchase.A replacement ticket and travel record will be issued if there are not any other problems before arriving at your destination.Now you have to pay RMB 2 for service fare.Passenger:Thank you very much.Can I exit the station

10、?Staff:Yes,Sir.With the record,the new ticket and your matching ID,you can exit the station.Please keep them safe later.These will be checked one more time when you exit the station.11Part 2 Skills DevelopmentDialogue 2The train is delayed.Ladies and gentlemen,attention,please.This train will be run

11、ning slower than usual due to snowy conditions.We are sorry for the inconvenience and thank you for your understanding.(A passenger seems worried about the delay.)Passenger:Excuse me,may I interrupt you for some questions?Staff:Yes,of course.What can I do for you?Passenger:Well,it seems that we will

12、 be late for Beijing.Staff:Yes,Im afraid so.Our train has been delayed due to bad weather.12Part 2 Skills DevelopmentDialogue 2The train is delayed.Passenger:Thats too bad!When will we arrive at Beijing?Staff:We expect to arrive at Beijing Railway Station early,weather permitting.Im sorry for the de

13、lay.Passenger:Hopefully it gets nice,or I will miss my connecting train.Please let me know as soon as you get any further information.Staff:Yes,I will.If you miss the train,you can refund or rebook at the station with the travel record.Thank you for your understanding.13Part 2 Skills DevelopmentDial

14、ogue 3A passenger complains that it is cold in the carriage.Passenger:Excuse me,Miss?Staff:Yes,Madam,what can I do for you?Passenger:Im not feeling comfortable in this carriage.Its so cold.Staff:Oh,Im sorry to hear that you are feeling cold.Please wait for a moment and allow me to see if machinist c

15、an adjust the temperature in the carriage.Passenger:OK,thank you.Staff:Youre welcome.By the way,would you like me to bring you another blanket and a hot drink?Passenger:All right.Its very thoughtful of you.14Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).15Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).16Part 3 Listening ComprehensionSection B Fill in the blanks according to what you hear.17Part 3 Listening ComprehensionKey to Section B 18THANK YOU19