铁路客运服务英语车箱篇（Project Fourteen).ppt

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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISHProject14Special Care Passenger Service重点旅客服务2Part 1 Warming UpWhat kind of passengers are considered special care travellers in China?3Part 1 Warming UpIn general,more and more railway stations and trains in China are catering to passengers with disabilities

2、 and special needs.Do you have any suggestions for railway passengers service,especially for special care passengers?4Part 2 Skills Development5Part 2 Skills Development6Part 2 Skills DevelopmentSentence Patterns1.There is a foldable diaper changing table in the barrier-free toilet in carriage 5.You

3、 can change the babys diaper there.在5号车厢的无障碍卫生间里有折叠的婴儿护理台，那可以换尿布。2.I am sorry for having kept you waiting so long.抱歉让您久等了。3.The wheelchair will be waiting for you to board.我们会准备好轮椅方便您乘车。4.Take the first row please and its more convenient.坐第一排这儿吧，更方便些。5.I think you are suffering from motion sickness.

4、Here is a cleaning bag.Ill take you some hot water.我认为您是晕车了。这是一个清洁袋。我给您倒些热水去。7Part 2 Skills DevelopmentSentence Patterns6.This is the barrier-free toilet,equipped with handrails and Emergency call button.这就是无障碍卫生间，设有扶手和紧急呼叫按钮。7.Please take good care of your child.Dont run in the car,in order to avoi

5、d any accident.请照顾好您的孩子，不要在车厢内奔跑，以免发生意外。8.Sir,dont worry.Board the train first and Ill take the luggage for you.老先生，别着急，您先上车，我来帮您拿行李，请注意脚下安全。9.Dont worry.Ill remind you before reaching your station.您放心，到站前我会提示您的。10.Excuse me,Sir!Please wake up!We are arriving at your destination.您好，先生，醒一醒，您快要到站了。8Pa

6、rt 2 Skills DevelopmentSentence Patterns11.Whats your trouble?/Whats the matter?/Is there anything wrong with you?您怎么了？哪不舒服？12.If there is a doctor/a nurse on board,please make yourself known to train staff.如车上有医生/护士，请告知列车工作人员。13.If there is anything I can do for you,please dont hesitate to tell me/

7、please let me know.如果有需要的话，请您随时跟我说。14.Madam,may I help you with your infant?女士，需要帮您抱孩子吗？9Part 2 Skills DevelopmentDialogue 1A lady needs to put stroller and change her babys diaper.10Part 2 Skills DevelopmentDialogue 1A lady needs to put stroller and change her babys diaper.Passenger:Excuse me,my ba

8、by needs her diaper changed.Is diaper changing table available onboard?Staff:Yes,Madam.There is a foldable diaper changing table in the accessible toilet in carriage 5.You can change the babys diaper there.Passenger:Oh,I see.Is there any toilet paper in the toilet?Staff:Yes,Madam.Washbasins are also

9、 equipped there.May I assist you to the accessible toilet?Passenger:Thank you.Its very kind of you.By the way,where can I put my stroller?Staff:Madam,it can be put at the Left Luggage Storage.Let me help you.Passenger:Thanks.Staff:My pleasure.11Part 2 Skills DevelopmentDialogue 2This is service for

10、the disabled.Passenger:Excuse me,my friend has trouble to walk.Could you please get us a wheelchair when boarding?Staff:No problem.Could you please tell me his name,departure date and train number?Passenger:John Smith,train G23 from Beijing West to Nanjingnan on Oct.21.Staff:Ive got it.Please inform

11、 us before he gets to the station.The wheelchair will be waiting for him to board.Passenger:Thank you.(After boarding)Excuse me,would you please arrange a convenient seat for my friend?He has trouble walking.12Part 2 Skills DevelopmentDialogue 2This is service for the disabled.Staff:Dont worry,sir.J

12、ust a minute,Ill arrange a seat for him.Passenger:Thank you.Staff:I am sorry for having kept you waiting so long.Follow me,please.Here it is.Take the first row please and its more convenient.If you need any help,please tell us.We will be cordially at your service.Passenger:Excuse me,where is the toi

13、let?Staff:Sir,there is a barrier-free toilet available in No.5 carriage.It is specially designed for passengers in wheelchairs.Passenger:Would you please take me there?Staff:Sure.Follow me,please.Here it is.An auto-door is used.Inside the washroom equipped with a large wash basin,a western-style toi

14、let,hand rails and emergency call button.13Part 2 Skills DevelopmentDialogue 3A senior passenger fell down onboard.Staff:Whats happened?Passenger:I fell down just now.Staff:Did you hurt?Passenger:I felt a sharp in my left leg,and I am afraid I may break it.Staff:Let me help you get back to your seat

15、.Please raise your right foot slowly,no rush.Passenger:Ouch!It hurts terribly.What should I do?Staff:Dont worry,Ill find a doctor for you right now.(Ladies and gentlemen,may I have your attention,please?There is a passenger who fell down and hurt his leg.If you are a medical doctor,please contact an

16、y of our train staffs immediately.Thank you.)14Part 2 Skills DevelopmentDialogue 3A senior passenger fell down onboard.Staff:How are you feeling now?Passenger:No better.Staff:Im sorry to tell you theres no doctor or nurse on board.Passenger:No luck for me.Staff:But we have informed the next station

17、to arrange an ambulance car to take you to the hospital as soon as we arrive there.Is that all right?Passenger:Thats fine.I sincerely appreciate what youve done for me.Staff:Thats all right.If you need any help,please tell us immediately.Passenger:All right.I will.15Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).16Part 3 Listening ComprehensionSection B Fill in the blanks according to what you hear.17Part 3 Listening ComprehensionKey to Section B 18THANK YOU19