铁路客运服务英语车站篇（Project Six).ppt

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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISHProject06Luggage Deposit and Consignment行李寄存和行李托运服务3Part 1 Warming UpAre you familiar with these public signs?What does they stand for?If a foreigner cannot find his check when he picked up his luggage,how to deal with matters of this sort?4Part 1 Warming UpC

2、an passengers take their bikes onto China trains?Can passengers take their pets onto China trains?5Part 2 Skills Development6Part 2 Skills Development7Part 2 Skills DevelopmentSentence Patterns1.This is left luggage.All bags must go through the X-ray machine.行李存放处在这里，您需要先把行李过机安检。2.So three bags to b

3、e stored for three hours.Pleaseyuan first/afterwards.在这里存三个包，存三个小时，共收费 元，我们是先付费/后付费的。3.You will need to keep valuables on your own person,as Left Luggage cannot accept them.重要物品请您自行看管，行包寄存处不能存放它们。8Part 2 Skills DevelopmentSentence Patterns4.Adult passengers may carry up to 20 kg of baggage for free.

4、The combined length,width,and height may not exceed 160 cm.For passengers travelling on high speed trains,this may not exceed 130 cm.每一位成年旅客可以免费携带 20 千克行李，长、宽、高之和不应超过 160 厘米，乘坐动车组列车，行李长、宽、高之和不应超过 130 厘米。9Part 2 Skills DevelopmentSentence Patterns5.Any item of baggage which exceeds these limits are t

5、o be consigned for transport.Fees will apply.Please arrive early at stations for consignment.超出免费行李范围的行李、物品，需要付费托运，请您及时到车站办理。6.Generally,bicycles,including foldable ones,will need to be consigned.自行车，包括折叠自行车，一般是要托运的。10Part 2 Skills DevelopmentSentence Patterns7.Put your luggage on the scale,please.请

6、把您的行李放到秤上。8.Would you like to insure the package?您需要给包裹办理托运保险吗？9.The railway can offer you HSR express delivery services.This is mainly the business of China Railway Express.铁路提供高铁快运服务。中铁快运主要负责这方面的工作。11Part 2 Skills DevelopmentDialogue 1This is the Left Luggage Office.Passenger:Good morning,is this

7、the Left Luggage Office?Staff:Yes,madam.What can I do for you?Passenger:Can I leave my luggage here for a short time?Staff:Of course.All bags must go through the X-ray machine.Passenger:OK.And what rate shall I pay for?Staff:How long would you like to have them deposited here?Passenger:About 2 hours

8、.12Part 2 Skills DevelopmentDialogue 1This is the Left Luggage Office.Staff:OK.So three bags to be stored for 2 hours.Please 30 yuan first.Passenger:All right.Here you are.Staff:Madam,it is your claim card.Please take care of it and show me when you come back.Passenger:Thank you.Staff:My pleasure.(2

9、 hours later)Passenger:Excuse me,I want to have my luggage back.13Part 2 Skills DevelopmentDialogue 1This is the Left Luggage Office.Staff:OK.May I have your luggage check?Passenger:Sorry,I cannot find it.Staff:Dont worry.You might leave it somewhere else.Passenger:I remember I have put it in this p

10、ocket.But I still cannot find it.Staff:Can you describe your luggage,please?Passenger:OK.Staff:Let me check for you.Are these your bags?Passenger:Yes.Thank you.Staff:May I have your ID card?Passenger:Here you are.Its very kind of you.Staff:You are welcome.14Part 2 Skills DevelopmentDialogue 2A passe

11、nger wants to consign his bicycle.Staff 1:Excuse me.Is this your bicycle,sir?Passenger:Yes,what happened,and is anything wrong?Staff 1:Sir,bicycles,including foldable ones,will need to be consigned.Passenger:Shall I pay for it?Staff 1:Yes,fees will apply.Please arrive at Luggage Office early for con

12、signment.Passenger:I see.Thank you.(Luggage Office)Passenger:Good afternoon,I want to have my bicycle consigned.What shall I do?15Part 2 Skills DevelopmentDialogue 2A passenger wants to consign his bicycle.Staff 2:Where to,please?Passenger:Beijing.Staff 2:Would you please show me your ticket?Passeng

13、er:Here it is.Staff 2:Please fill in this form.Do you want it insured?Passenger:No,thanks.(After a while,the passenger completes the form.)Passenger:By the way,when will my luggage arrive in Beijing?Staff 2:On the same train,at the same time with you.Passenger:Thank you.16Part 2 Skills DevelopmentDi

14、alogue 3I want to claim my luggage.Passenger:Excuse me,could you tell me where to take my luggage?Staff 1:Sir,please go to the Luggage Office.Passenger:But where is it?Staff 1:Please go to the second floor of the waiting hall.Its next to the Information Desk.(Luggage Office)Passenger:Good evening,I

15、want to claim my luggage.Staff 2:Would you please show me your luggage check?17Part 2 Skills DevelopmentDialogue 3I want to claim my luggage.Passenger:Sure.Here you are.Staff 2:OK.Let me check.Sorry,sir.Your luggage has not arrived yet.Passenger:Oh,when can I get it?Staff 2:Dont worry,sir.As a rule,

16、your luggage goes along with your train.So it will come soon.Maybe it takes a few more minutes for the porters to carry them here.Take a seat and wait for a while,please.Passenger:Thanks.18Part 3 Listening ComprehensionSection A Try to choose the appropriate responses from the four choices marked A),B),C)and D).19Part 3 Listening ComprehensionSection B Try to fill in the blanks according to what you hear.20Part 3 Listening ComprehensionKey to Section BTHANK YOU21