铁路客运服务英语车站篇（Project One-2）.ppt

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1、铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISH2Project01Ticketing票务服务3目录Ticketing Refund and Rebooking12CONTENTSTaskTask Booking4Part 1 Warming UpDoyouknowthecurrentrailwayregulationsforticketrefundorrebooking?5Part 1 Warming UpIfaforeignerlosthis/herticketorID,whatshouldhe/shedo?6Part 2 Skills Development7

2、Part 2 Skills Development8Part 2 Skills DevelopmentSentence Patterns1.Ticketscanberefundedbeforetraindeparture.退票必须在开车前办理。2.Ifrefundscompletedwithin24hoursbeforedeparture,therefundsurchargeis20%oftheticketprice.YouhavetopayRMB36fortherefund.距离开车时间24 小时以内的，核收票价20%的退票费。您需要支付36 元的退票费。3.Youhaveplentyofo

3、ptionstorebookontotoday.Whattimewouldyouliketochange?今天改签选择余地大。您想改签到什么时间？9Part 2 Skills DevelopmentSentence Patterns4.Youmayrebookontoanothertrainonthesamedayfollowingdeparture./Youmayrebookontotrainsdepartingnolaterthan24:00today.您可以改签开车后至票面日期当日24：00 之间的其他列车。5.Youcanonlyrebookonce.Theone-timerebook

4、isprovidedfreeofcharge.您只可以对车票进行一次改签。改签一次免手续费。6.Hereisyourchangeandhandlingfeereceipt.这是找您的零钱和退票收据。7.Yourticketisinvalid,foritsoverdue.您的车票超出了办理时间，已经作废了。10Part 2 Skills DevelopmentSentence Patterns8.Thedeadlineofchangingthefinaldestinationis48hoursbeforedeparture.变更到站应不晚于开车前48 小时。9.Ifyoudonthaveyour

5、IDdocumentwithyouatticketing,pleaseproceedtotheRailwayPoliceIDServicesCounter.如果您丢失了有效证件无法购票，请前往铁路公安制证口。10.Ifyouhavelostyouroriginalticket,pleasebuyareplacementticketattheticketofficenolaterthan20minutesbeforedeparture.如果您丢失了车票，请您在不晚于开车前20 分钟到售票处办理挂失补手续。11Part 2 Skills DevelopmentSentence Patterns11

6、.Passengersmayrefundorrebooktheirticketatanystationbeforedeparture.旅客在开车前，可到任意一个车站办理车票退票/改签业务。12.ExcusemeSir,thiscounterwillsoonbeclosed.Canyoupleasewaitforthatcounter?先生，这个窗口即将关闭，能在那一个窗口排队等候吗?13.Youvemissedyourtrain,butwecanhelpyourebooktothenextone.您的车虽然开走了，但是我们能帮您改签到下一趟列车。14.Norefundfeesapplyfort

7、rainscancelledduetobadweather.因天气原因停运，退票时免收手续费。12Part 2 Skills DevelopmentDialogue 1A passenger wants to rebook.Passenger:Excuseme,Ijustmissedmytrain.Ticketstaff:Imsorrytohearthat.CanIhelpyou?Passenger:Isitpossibletorebook?Ticketstaff:Ofcourse,sir.Whattimewouldyouliketochange?Passenger:Howabouttomor

8、rowmorning?Ticketstaff:Sorry,sir.Youareallowedtorebookevenafteryourtraindeparts,aslongasyouareleavingonthesameday.Passenger:OK,thenexttraintoBeijing.Thanks.Ticketstaff:Youarewelcome.13Part 2 Skills DevelopmentDialogue 2A passenger wants to refund.Passenger:Excuseme,Idliketorefundmyticket.Ticketstaff

9、:OK,madam.Showmeyourticketplease.Thereisstillsometimeleftbeforethistraindeparture.Youcangetarefundforaticket.Passenger:Thatsgreat.Ticketstaff:ButyouwillbechargedRMB2.Thisishandlingfeeonly.Passenger:Allright.Ticketstaff:Yourpassport,please.Passenger:Hereyouare.Ticketstaff:Thankyou.Andhereisyourchange

10、andhandlingfeereceipt.14Part 2 Skills DevelopmentDialogue 3A passenger lost his ticket before boarding.Ticketstaff:Hello,whatcanIdoforyou?Passenger:Hello,Ilostmyticketjustnow.WhatshouldIdo?Ticketstaff:Imsorrytohearthat.Sir,takeiteasy.Wewilltryourbesttohelpyou.ShowmeyourID,please.Whichtraindoyouwantt

11、otake?Passenger:Well,hereyouare.TheG491forNanchangtoday.Ticket staff:Ive got your ticket information.Luckily,there are 40 minutes left beforeboarding.Sir,becauseyoulostyouroriginalticket,pleasebuyareplacementtickethere.15Part 2 Skills DevelopmentDialogue 3A passenger lost his ticket before boarding.

12、Passenger:Why?Iwillpaydouble.Itsunfair.Ticket staff:Dont worry,Sir.When you arrive at your destination,you can ask for yourmoneybackattheticketofficethere.Passenger:Oh,really?Ticketstaff:Yes,Sir.Presentthereplacementtickettothechiefconductorandaskforatravel record when you are onboard.Then proceed t

13、o the ticket office and go to thespecificcounterforrefunds.Passenger:OK.Thankyouverymuch.16Part 3 Listening ComprehensionSection A Try to choose the appropriate responses from the four choices marked A),B),C)and D).17Part 3 Listening ComprehensionSection B Try to fill in the blanks according to what you hear.18Part 3 Listening ComprehensionKey to Section B 19Part 3 Listening ComprehensionSection C True(T)or False(F).FTTTHANK YOU