Business-English-Learning--商务英语学习中跨文化交际能力的培养策略探析.doc

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1、商务英语学习中跨文化交际能力的培养策略探析A Probe into Cultivation Strategies of Intercultural Communication Competence in Business English LearningAcknowledgementsThis thesis could not have been completed without my supervisor, Mr. Wang, who has guided and supported me in the completion of my work. He is not only my ac

2、ademic adviser but also a role model, one who accepts different opinions and shares knowledge with colleagues. At the beginning of my work, he initially provided me with advice that stimulated myacademic curiosity and my research idea and has shown a thoughtful interest in my progress through the wh

3、ole process. Furthermore, he offers me insightful comments and thoughtful assistance throughout the writing of the paper, which I greatly appreciate. I also thank my friends, Li Qi, Zhou Meng, Gao Tian, Zhang Bingjie for providing me with invaluable academic advice and encouragement. I amgrateful to

4、 them for being my friends and academic consultants in the past two years. Additionally, my sincere appreciation goes to Ms. He, avery knowledgeable teacher, who embraced my interdisciplinary research idea atits initial stage. In one word, I would like to thank all those who have ever helped me.At l

5、ast, I appreciate all loving considerations from my beloved family. I also owe my sincere gratitude to my friends and my fellow classmates who have given me their warm help and precious time to work out my problems during the tough course of the thesis.AbstractWith the development of global economy,

6、 intercultural communication becomes increasingly significant and frequent today. China, as a member of WTO, gets involved in more communications with other countries. More talents are in great need for China, who have a good command of English knowledge and intercultural communication competence as

7、 well to adapt to international competition. Thus students majoring in Business English are faced with both great opportunities and challenges. That is to say, they should not only make it clear what the definition of culture and intercultural communication is, but realize the strategy for cultivati

8、ng intercultural communication competence in study. Armed with these essential competences, we can overcome culture barriers and reduce culture conflicts on international business occasions. Strengthening the development of intercultural communication competence contributes to successful internation

9、al business communications. In this thesis, by analyzing the importance and necessity of business communication from a global perspective, the present author aims to help the Business English learners to establish the awareness of intercultural communication, in order to cultivate the strategies of

10、intercultural communication and improve their communication competence.Key words: culture; intercultural communication competence; Business English内 容 摘 要如今，经济全球化使跨文化交流日趋重要，日益频繁。作为世界贸易组织成员国之一的中国，更多地参与到了与他国的商务交流之中。为适应国际竞争的需要，中国需要既掌握了大量英语专业知识，又具备跨文化交际能力的复合型人才。因此，商务英语专业学生面临着前所未有的机遇与挑战。换言之，对商务英语专业学生的培养不

11、仅应该让其了解什么是文化，什么是跨文化交流；更应该使之明白如何在学习中培养跨文化交际能力的策略。拥有这些必备的能力，在将来的国际商务活动中就能有效地克服文化障碍，减少文化冲突。加强跨文化交际能力的培养有助于国际商务交际的成功开展。本文通过分析全球化视阈下商务交际的重要性和必要性，从而使学习者树立跨文化商务交际意识，旨在培养跨文化商务交际策略，提高其交际能力。 关键词：文化；语言；跨文化交际能力；商务英语ContentsAcknowlegementsIAbstractII内 容 摘 要III1 Introduction12 The Background of Intercultural Comm

12、unication22.1 The Definition of Culture22.2 The Definition of Intercultural Communication23 Intercultural Communication in Business English Learning33.1 The Background of Business English33.2 The Necessity of Cultivating Intercultural Communication Competence in Business English Learning43.2.1 An In

13、evitableRequirement of Economic Globalization43.2.2 A Need for a Bridge over Culture Barriers54 The Cultivation Strategies of Intercultural Communication Competence in Business English Learning64.1 To Cultivate Students Intercultural Awareness64.1.1 To Compare Cultural Differences74.1.2 To Develop D

14、ifferent Thinking Patterns84.2 To Develop Culture-oriented Course in Business English Learning84.3 To Take Advantages of Online Materials95 Conclusion10References11关于毕业论文原创性的声明i1 IntroductionIn the 21st century, with the development of global economy, people are becoming increasingly interconnected

15、with the whole world, and need to understand the people whose background is quite different from their own. To communicate effectively with people from different cultures needs to cultivate peoples intercultural communication competence.In China, however, traditional teaching-mode in Business Englis

16、h focuses on students listening, speaking, reading and writing skills rather than intercultural communication competence. A lot of students may wonder why they should cultivate communication competence. For students majoring in Business English, they are supposed to realize that living in a global v

17、illage and facing the multi-cultural societies, to interact with people from different cultures is not only an issue faced by the diplomats, expatriates and international travelers, but anyone else. So they cannot ignore the necessity of cultivating intercultural communication competence, and there

18、seems a must to grasp some basic intercultural communication competence to catch up with the trend of globalization.The lack of intercultural awareness is a common problem in the cultivation of intercultural communication competence, which would lead to misunderstanding of another culture. That is t

19、o say, without the cultivation of intercultural awareness, to cultivate intercultural communication competence becomes a mission unavailable. Thus, the urgent need for students majoring in Business English is to improve their intercultural awareness and cultivate their intercultural communication co

20、mpetence in Business English Learning.Therefore, the writer chooses a probe into cultivation strategies of intercultural communication competence in Business English learning as the topic of her B.A. thesis, in order to arouse students intercultural awareness and help them to seek some practical app

21、roaches to improve their intercultural communication competence in Business English learning.2 The Background of Intercultural Communication2.1 The Definition of Culture Culture is a learned set of shared interpretations about beliefs, values, and norms, which affect the behaviors of a relatively la

22、rge group of people. It is an ensemble of social experiences, thought patterns, expectations, and behavioral practices identifiable through norms and beliefs that are historically transmitted and shared by a community (Cheng, 2003).Language, as one of the most important tools in intercultural commun

23、ication, is an evolved cultural pattern and cultural carrier as well. Different languages always reflect different culture backgrounds. To put it in other words, Chinese share comparatively the same culture with the people who are native speakers of Chinese language, while English-speaking people do

24、nt. When encountering with Westerners, the first problem is how to communicate with them. With modern society highly developed, no one can deny that people are more and more frequently participating in intercultural communication. To begin with, the definition of intercultural communication needs to

25、 be clarified.2.2 The Definition of Intercultural CommunicationWikipedia defines intercultural communication (also frequently referred to as cross-cultural communication, which is also used in a different sense, though) as “a field of study that looks at how people from different cultural background

26、s communicate, in similar and different ways among themselves, and how they endeavor to communicate across cultures.”The communicative behavior of an individual is greatly influenced by culture. Through the process of socialization, individuals acquire distinct beliefs, values and norms. And all of

27、these cultural patterns can be conveyed through the process of communication. So when students are learning the course of Business English or participating in intercultural communication, they can easily find that our original reactions, attitudes and feelings are not the same as what have been desc

28、ribed in the text books.3 Intercultural Communication in Business English Learning3.1 The Background of Business EnglishBusiness English is the name given to the English used for dealing with business communication in English (Talbot, 2009). With the purpose of developing business relationship with

29、the company from the English-speaking countries, many non-native English speakers study Business English with the goal of doing business with the United States or other English-speaking countries. A particularly interesting fact is that there are more non-native speakers of English than native Engli

30、sh speakers. The UK government estimates that more than one billion people speak English, and projections indicate that by 2020 two billion people throughout the world will be learning or teaching English (Talbot, 2009). As known to all, the world of business is developing at an amazing speed. So it

31、 is essential to communicate in a major language of commercial communication English. Nowadays English does not only belong to the nation that firstly uses this language, but also functions as a communicative tool which crosses borders and cultures.There is an intimate connection between language an

32、d culture. Language is both the carrier and a raw portrayal of culture (Hu Wenzhong, 1999). Culture has great influence on the development and use of vocabulary, the rules of grammar, the structure of the articles and so on. English language learners share growing realization that mastering the pron

33、unciations, vocabulary and grammar of English, without understanding of the culture, cannot improve their competence and performance in Business English rapidly. That is to say, intercultural communication competence is absolutely essential in English learning, especially in Business English learnin

34、g.The “indoctrination” is the most commonly-used method in traditional English teaching. As the main body of the whole class, teachers often read the words, the sentences and the text. Students are just in passive positions to do the reading practice, and read after teachers again and again. This te

35、aching mode is so teacher-centered that students have few opportunities to show themselves. So they are not active learners, but passive ones. Thats why the atmosphere of class is not interesting but boring. And more importantly, for students majoring in Business English, thats definitely not the wa

36、y that can make them communicate more smoothly with the native speakers in authentic business situations.3.2 The Necessity of Cultivating Intercultural Communication Competence in Business English LearningBusiness English learning is not just a subject of language study, instead, it offers an access

37、 to learn the concepts of western business management. So Business English learners cannot only take Basic English ability as measurement of Business English learning, and the fact is that the competence of intercultural communication is more essential indeed, for John Corbett states that intercultu

38、ral communicative competence includes the ability to understand the language and behavior of the target community, and explain it to members of the “home” communityand vice versa (Corbett, 2000). Whats more, Business English learners shall learn the way to encounter with westerners in the field of I

39、nternational Business. It is necessary to adapt themselves to the professional way and style of the international business. Thus, there is a must to figure out why Business English learners should cultivate intercultural communication competence in Business English learning. 3.2.1 An Inevitable Requ

40、irement of Economic GlobalizationIn the process of economic globalization, China, the biggest developing country in the world, also catches up with the trend of the fast development of international trade, and becomes the most important country that specializes in the final step of production: putti

41、ng components together before exporting to the final users. So in this supply chains, Chinese import and export companies need to encounter with the foreign companies. On the stage of international trade, graduates with essential intercultural communication competence are in great demand. As a resul

42、t, there is no substitute for students of Business English Major to strengthen the learning of intercultural communication competence. That is to say, China is an inevitable member of economic globalization, while intercultural communication competence is an inevitable requirement for Business Engli

43、sh learning.3.2.2 A Need for a Bridge over Culture BarriersParticipating in intercultural communication, people are most likely to mistakenly think the one from different culture background would have the same reaction as theirs. Eventually when they find that his or her reaction is totally differen

44、t from what they have expected, it will just turn out to be such a disappointing and unsuccessful case of intercultural communication.Case:Zhang Yi is working at a foreign trade company, who has been invited to a party hosted by his foreign client Eric. It is his first time to attend such a formal o

45、ccasion. He wears a smart suit, and gets to the party on time. But when he arrives, he finds there are few acquaintances; the only one he knows is his client Eric. After greeting with him, Eric just introduces him to some other foreigners, but he has little communication with them. Zhang Yi feels it

46、 very strange that Eric does not talk with him again at the party. Finally, he makes up some excuse and leaves for home.For Zhang Yi, it is an unsuccessful experience of intercultural communication. The reason why he fails to communicate with those people at the party is that he thinks it is a good

47、chance to communicate with his client Eric. Meanwhile, he ignores the opportunity to associate with other potential friends and clients at the party. Because what he expects is just typical perspective from Chinese. He has his expectation of how to be treated at the party, but the result turns out t

48、o be definitely far away from his expectation. As foreigners are educated in different culture backgrounds, their attitudes and ways to people or situations are not the same as ours. Due to the lack of intercultural communication experience, he fails to communicate with foreigners. And Zhang Yis bui

49、lt-in thought becomes the major barriers in his intercultural communication.Cultural differences between China and western countries are the most troublesome difficulties in Business English learning (Zu Wanhui, 2008). It is quite obvious that the best way to overcome these culture barriers is to acquire some basic intercultural communication skills during the learning of Business English, especially for t