国际商务礼仪(英文版)(第二版)Chapter-1-Business-Etiquette-in-th.ppt

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1、Chapter 1 Business Etiquette in the International ArenaLearning objectives nBy the end of this introductive chapter,you should be able to qdefine etiquette and business etiquettequnderstand the origin and development of etiquetteqbe aware of basic principles of international business etiquetteqreali

2、ze the significance of learning international business etiquetteThe origin of the word etiquettenThe word“etiquette”originated in France during the 1600s and 1700s.n It used to mean“keep off the grass”in French.nThe story of the gardener and his signs of tiquets International Business Etiquette nWhe

3、n we write or speak to someone in another culture,we instinctively“encode”our message with assumed-knowledge from our culture.nWe need to look into some key pillars upon which good business etiquette is built.nA thorough grasp of these tips will reinforce the talents you already possess and provide

4、valuable soft skills to help you compete in a global economy which demands flexibility and awareness.Manners and AttitudesnCourtesy nHonestynSensitivitynRank and statusLETS SEE LETS SEE HOW MUCH HOW MUCH YOU KNOW.YOU KNOW.Actions(II)nBody language and gestures nDining with a clientnGift-giving custo

5、msnSending crystal clear messagesnPreparation before the journeyOral ActivitiesnMake sure you pack according to the climate and type of business;and always remember to have a business card ready to hand.How do you think of this statement?nInternational business can be tricky;if you arent prepared,your business deal can go down in flames.What suggestions would you like to make for the businessmen who are going on a business trip to foreign countries?