旅游饭店职业英语.ppt

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1、旅 游 饭 店职 业 英 语初 级2008Unit Two Front Office前 厅 服 务Lesson 3，4，5Lesson 3What Kind of Room Would You Like 您想预定什么样的房间Key Words：n reservation 预 定（n.）n reserve 预 定（v.）n double 双人的n single 单人的n September 九 月n intend 打 算n prefer 喜 欢n stay 停 留n confirmation 确 认n book 预 定n bath 浴 室n New York 纽 约Talking to the

2、Guest情 景 会 话ONEClerk:D Guest:GC:Good morning.Beijing Hotel.Room Reservation.Can I help you?G:Yes,Id like to reserve a room for September 20th and 21st,please.C:What kind of room would you like,a double or a single room?G:A double room.C:Wait a moment,please,Sir.TWOC:China World Hotel.May I help you?

3、G:Im calling from New York.Id like to make a reservation.C:Yes,Madam.What kind of room do you prefer?G:I need a single room with bath.C:How many nights will you stay?G:From May 12th to 18th,thats seven days in all.C:Ok.Ill send confirmation of your reservationG:Thank you very much.C:Its my pleasure.

4、We look forward to your coming.Notes：n Wait a moment，please.请稍等.类似的说法:Wait a minute/second，please.n In all.总共,总计 Example:Thats 7 yuan in all.n Ill send confirmation of your reservation.我会确认您的预定.n-We look forward to your coming.我们盼着您的到来.-Im looking forward to your letter.盼望收到您的来信.Your Turn to Try Now

5、n Listen to the words and repeat:1.book 预定2.room 房间3.suite 套房4.presidential suite 总统套房5.double bed 双人床6.single room 单人间7.triple room 三人间8.reservation 预定 9.double room 双人间 10.standard room 标准间n n Listen to the sentences,repeat and translate:1.What type of room do you want?2.Id like to book a single r

6、oom with bath.3.How many nights are you going to stay?4.How long do you intend to stay?5.We look forward to your arrival.n Listen and complete the dialogues:1.C:Good morning,Friendship Hotel.Room reservation.2.G:Yes,for next Sunday.3.C:.4.G:A single with double beds.5.C:.6.2.C:Good afternoon,sir.G:G

7、ood afternoon.Im calling from America.C:.G:Id like to reserve a double room.C:.G：Id like it from august 14th to 17th.C：Ok.We look forward to.Lesson 4Do You Have a Reservation您有预订吗Key Words：n passport 护照n fill in 填写n registration 登记n form 表格n afraid 害怕的n moment 此刻n available 可用的,能得到的n certainly 可以Not

8、es：n Under ones name 以的名义，在.的名下 Example:There is a reservation under your name.n Would you please fill in this registration form?您能填以下这张登记表吗？“填写”还可以用fill out,例如：Could you fill out this form.Talking to the Guest情 景 会 话ONEReceptionist:R Guest:GR:Good afternoon.Welcome to our hotel.What can I do for yo

9、u?G:Yes,I have a reservation in your hotel.R:Could I have your name?G:John Smith.R:Wait a moment,please.Yes,we have the reservation under you name.Could I see your passport,please?G:Here you are.R:Would you please fill in this registration form?G:Of course.TWOR:Good evening,Madam.May I help you?G:Ye

10、s,Id like to have a single room.R:Do you have a reservation?G:No,Im afraid not.R:Wait a moment,please.Let me see.Oh,there is one single room available.G:Thats great.Ill take it.R:May I have your passport to fill out the registration form for you?G:Certainly.Here you are.Notes：n Oh,there is one singl

11、e room available.有一个空的单人间。Is there any ticket available for tonight?今晚的票还有吗？n Sorry,all rooms are taken/full.抱歉，所有的房间都满了n I will take it.我就要了。n Example:This silk dress is beautiful.Ill take it.Your Turn to Try Nown Listen to the words and repeat:1.registration 登记2.available 可用的plete 完成4.form 表格5.sho

12、w 出示6.receptionist 接待员7.fill 填充8.passport 护照9.sign 签字n n Listen to the sentences,repeat and translate:1.Do you have a reservation?2.May I see your passport?3.I have a reservation in your hotel.4.Do you have a room available for tonight?5.Could you sign your name here,please?n Listen and complete the

13、 dialogues:1.R:Good afternoon.?2.G:Yes,I want to have a single room for tonight.3.R:.4.G:sure,.5.R:wait a moment,please.6.2.R:Good morning,Madam.?G:Yes,my name is Nancy White.Do you have a single room for today?R:?G:No,.R:Wait a moment,please.Im sorry,.G:Thats too bad.R:But we still have one double

14、room available.Will that be all right?G:,Ill take it.R:May I?G:Here it is.R:?This is the form.G:Of course.Lesson 5Your Total Is 588 Dollars您的费用总共是588 美圆Key Words：ncheck out 结帐nwait a moment 等一会儿nbill 账单nready 准备好的ntotal 总共nright 正确的ncorrect 正确的ncheck 检查；核对nitem 项目，条目nmistake 错误npay 付账ncharge 费用nper

15、night 每晚Notes：n Id like to check out now.我现在想结帐.would like to do sth.愿意,想 Example:Ill leave Beijing today and Id like to check out now.n 结 帐 用 语:-Heres your bill,Sir.It totals$889.Please check it.-Im terribly sorry,Sir.We did make a mistake.(当帐单出错时,应向客人抱歉)Talking to the Guest情 景 会 话ONEReceptionist:R

16、 Guest:GR:Good morning,sir.May I help you?G:Yes,Id like to check out now.R:May I have your name and your room number,please?G:Bob Smith.Room 811.R:Thank you.Please wait a moment.Ok,your bill is ready.The total is 588 dollars.Please have a look at it to see if everything is correct.G:Its correct.Than

17、ks.TWOCashier:C Guest:GC:Here is your bill,Sir.It totals$889.please check it.G:Im sorry,but I dont understand this item.C:Its for the IDD calls you made from your room.G:Oh,I see.Your Turn to Try Nown Listen to the words and repeat:1.total 总共2.amount to 总计3.bill 帐单4.item 项目5.charge 费用6.cash 现金7.cred

18、it card 信用卡 8.check 支票9.deduct 扣除10.mistake 错误n n Listen to the sentences,repeat and translate:1.Did you take anything from the mini-bar this morning?2.The total comes to$980.3.Please have a look at it to see if everything is correct.4.How will you be paying,in cash,by credit card or with a traveler

19、s check?5.Im terribly sorry,sir.We did make a mistake.n Listen and complete the dialogues:1.R:Good morning,Sir.?2.G:Im leaving today.Id like to check out now.3.R:May I have.4.G:Im Edward Wilson.Room 1102.5.R:The total is.Please have a look at it.6.G:Thats correct.7.2.C:Here is your bill,Sir.Please.G:Im sorry,but I dont understand.C:Its for the dinner.G:Oh,I see.Here is my credit card.C:.