酒店仪容仪表和个人卫生培训课件.ppt

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1、GROOMING&HYGIENE仪容仪表和个人卫生仪容仪表和个人卫生Grooming&Hygiene个人仪表与卫生个人仪表与卫生Looking Your Best!Looking Your Best!展示给客人你最佳的仪容展示给客人你最佳的仪容,仪表仪表.Creating An Impression.Creating An Impression.给客人留下深刻的印象给客人留下深刻的印象.Our HotelOur Hotels Image.s Image.我们酒店的形象我们酒店的形象.You-A Representation.You-A Representation.你就是这一切的代表你就是这一

2、切的代表.5/30/20232LESSON OUTLINES课程目录课程目录General Grooming Standards 个人仪表基本标准个人仪表基本标准Females Grooming Standards 女员工仪表标准女员工仪表标准Male Hair standards 男员工仪表标准男员工仪表标准KitchenEmployees 厨房员工仪表厨房员工仪表 5/30/20233OBJECTIVE培训目的培训目的 通过本次培训，你将能够列出并解释出酒店通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。的个人仪表和卫生方面的标准。Attheendofthetrainin

3、g,youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.5/30/20234 Uniforms should be change according to department procedures.要穿部门所规定的制服Name tag to be worn at all times and correctly positioned on the left hand up-side of the uniformed.上班时名牌一定要随时佩戴在制服左上方正确的位置Dress Code/Uniforms服装服装

4、5/30/20235UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制服间，以及时修补。Dress Code/Uniforms 服装服装/制服制服5/30/20236Why wear a name tag?为什么要戴名牌

5、？为什么要戴名牌？Itenablenewstafftointegratefaster。它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage。可以带给饭店亲切及个人化服务的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顾客想知道他们在和谁讲话5/30/20237Why wear a name tag?为什么要戴名牌？为什么要戴名牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehav

6、ior.它能加强员工对自己的表现及行为的责任感Itenablenewstafftointegratefaster.它能使员工很快的辨认新同事5/30/20238General Grooming Standards个人仪表基本标准个人仪表基本标准Hairmaynotlookwetandoily.头发看起来不要非常油腻，要保持清洁。Nostronghairspray,gel,lotiononhair.不要在头发上涂抹过多的发胶Nofancydesignhairstyles.不要留怪异的发型Nofancyjewelry.Youareallowedasimpleweddingband,awatchan

7、dapairofsmallearstudsforfemales不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉，且一只耳朵只能戴一个耳钉5/30/20239Nonecklacesmayshowoutsidetheuniform.项链不要佩带在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣的颜色相符Longjohnsmustnotprotrudejackets/trousers.内衣领口、裤边不得露出衬衣和外套5/30/202310General Groom

8、ing Standards个人仪表基本标准个人仪表基本标准Pockets may not contain too many articles,nor look bully.工装口袋不允许装太多的东西，或看起来臃肿Shoes should be polished.保持皮鞋的光亮Finger nails should be clean,short,well trimmed.指甲要整洁、整齐5/30/202311General Grooming Standards个人仪表基本标准个人仪表基本标准Avoid garlic,onion,and strong spicy smelling food bef

9、ore reporting to work.工作前要去除口腔或身体的异味，如：工作前要去除口腔或身体的异味，如：蒜，元葱及某些刺激性食品较强的气味。蒜，元葱及某些刺激性食品较强的气味。Hands must be washed after each visit to the toilet,before and after meals and handling of food.饭前便后要洗手饭前便后要洗手。5/30/202312GeneralGroomingStandardsGeneralGroomingStandards个人仪表基本标准个人仪表基本标准Hairmustbeclean,neatan

10、dtidyatalltimes.Hairmustbeclean,neatandtidyatalltimes.时刻保持头发干净整洁时刻保持头发干净整洁。Fringemustbeabovetheeyebrow.Fringemustbeabovetheeyebrow.垂在额前的短发，不可遮盖眼垂在额前的短发，不可遮盖眼。Colorofhairmustbeofa“natural”color.Colorofhairmustbeofa“natural”color.头发的颜色要自然头发的颜色要自然。Nofancyunnaturalcoloredhair.Nofancyunnaturalcoloredhair

11、.头发不可染刺眼的或不自然的颜色头发不可染刺眼的或不自然的颜色5/30/202313WOMENS GROOMING女员工仪表标准女员工仪表标准5/30/202314Must be clean,well-cut and regularlymaintained.头发要梳理整齐头发要梳理整齐Loose hair must not tough the shoulders,If so,it must be worn up in an elegant professional style.E.g.:braided,pony-tail,bun.头发长度不能到肩膀，否则的话一定要优雅专业扎头发长度不能到肩膀，

12、否则的话一定要优雅专业扎起来。如：辫子、绑成马尾状、盘成发髻起来。如：辫子、绑成马尾状、盘成发髻。WOMENSGROOMING女员工仪表标准女员工仪表标准Hair发型发型5/30/202315Hair worn in a pony-tail on the crown.头发像皇冠似的绑的很高的马尾头发像皇冠似的绑的很高的马尾Hair fringe covering the eyebrows.流海遮住了眉毛流海遮住了眉毛Wet look.头发看起来是湿的头发看起来是湿的Extreme style or light-colors.奇怪的发型或颜色奇怪的发型或颜色NOT ACCEPTABLE不允许不允

13、许5/30/202316Hair accessories must be of a conservation nature.头发上戴的饰品一定要保守自然头发上戴的饰品一定要保守自然All ribbons,ready-made bows and scrunches should be black。头饰仅能使用黑色头饰仅能使用黑色Hair Accessories 头发上戴的饰品头发上戴的饰品5/30/202317Male&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女员工上班均不允许佩戴首饰或饰物J

14、EWLLERY 珠宝珠宝Brooch,bracelet,anklets and lip/nose/earrings not allowed.不允许佩戴胸针，手镯，脚链，嘴鼻耳环5/30/202318Exceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、结婚戒指除外，女员工可

15、允许佩戴钉状耳环）,戒指宽度不能宽于手指。耳环只能戴金、银或珍珠，不能戴吊式耳环。Bangle(foot-lace)shouldnotbeworn.不能戴脚链.5/30/202319MAKE-UP 化妆化妆Make-uphastobelight,andclassic化妆必须是淡妆并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女员工最基本要涂口红即腮红Usesimple/light/closetoskinsnailpolish.使用透明色或接近肤色的指甲油5/30/202320Females Grooming Standards

16、女员工仪表标准女员工仪表标准False eyelashes not permitted.不允许戴假睫毛。No Strong perfume.不允许用味道过浓的香水。No black or dark maroon color lip stick.不可涂抹黑色或深褐色的口红。No tattooed eye lid/brows and lips.不准纹眉。纹眼线；纹唇5/30/202321Stockings丝袜丝袜Must be worn by all female Associate.所有女员工都要穿丝袜Skirts must always be worn with pantyhose stock

17、ings.Plain,skin colour and no runs/no holes.应穿酒店统一发放的丝袜。并保证丝袜无破洞、无抽丝5/30/202322MaleHairstandards男员工仪表标准男员工仪表标准5/30/202323Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sidebur

18、nsshouldnotextendbeyondthemiddleoftheear.男员工的头发要保守，并梳理整齐，长度不到衣领，最短长度为2公分前面的头发不能挡住头发,鬓角不能超过耳中央MENS GROOMING5/30/202324NoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿着有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.双手及指甲要整齐清洁，指甲不宜超过Uniforms must be clean

19、,well-ironed and free from spots and stains with no Buttons missing and on loose threads.制服须干净，熨烫平整，无污渍，钮扣齐全，无开线MENS GROOMING5/30/202325MENSGROOMINGFacemustbeclean,shavenatalltimes.保持面部清洁Noearringsofanysortallowed.不准佩带耳环及其他小饰品Plainblackordarkcolortonesocksonly.只允许穿黑色袜子Blackshoes,cleanandpolished.只允许

20、穿酒店统一发放的工鞋皮鞋要光亮5/30/202326Kitchen Employees厨房员工仪表厨房员工仪表5/30/202327KitchenEmployees厨房员工仪表厨房员工仪表Hatsmustbewornatalltimes.工作时必须佩带工作帽工作时必须佩带工作帽Hairmustbewashedeveryday.每天必须洗头每天必须洗头5/30/202328Kitchen EmployeesKitchen Employees厨房员工仪表厨房员工仪表Femalesmustwearhairnets.女员工应该佩带发网女员工应该佩带发网Nojewelryofanysortallowed

21、.不准佩带任何装饰物不准佩带任何装饰物mustwearkitchenshoes/boots.必须穿厨房的鞋和靴子必须穿厨房的鞋和靴子5/30/202329Personal Hygiene个人卫生个人卫生Personal Hygiene个人卫生个人卫生Bathe daily.每天洗澡。Brush your teeth.每天刷牙Wash your hair and keep it clean and dandruff free.清洗头发，保持头发干净，没有头皮屑5/30/202331PersonalHygiene个人卫生个人卫生Usedeodorant.可使用除臭剂可使用除臭剂Useperfume

22、orcologneinmoderation.可使用温和清淡的香水可使用温和清淡的香水5/30/202332PersonalHygiene 个人卫生个人卫生Avoidgarlic,onions,strongspicysmellingfoodbeforereportingtowork.工作前不允许吃蒜，元葱及某些刺激性气味较强的食品Keepyourfingernailsclean,shortandroundedanddirtfree.保持指甲干净、整齐，无污物Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandl

23、ingoffood.饭前便后及接触食物前要洗手。Noprotrudingnasalhair.鼻毛不可露出鼻孔外5/30/202333ToiletEtiquette厕所礼仪Usetoiletproperly.正确使用厕所设备。Flushthetoiletafteruse.便后冲水Puttoiletpaper，sanitarynapkininthebasket.将卫生纸、卫生巾放进垃圾篓中Noscribbleintoilet.禁止在厕所乱写乱画Keeptoiletcleanatalltimes时刻保持厕所干净5/30/202334ThepresentationanddeportmentofallteammembersmustcomplementandenhancethestandingofSHANGRI-LAatalltimes.我们队伍的所有成员行为表现必须随时随地体现香格里拉酒店的形象。5/30/202335THANK YOU!THANK YOU!5/30/202336