QFD - sample_企业管理_经管营销_专业资料.xls

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1、htc-1第1階上下蓋長度與寬度按鍵大小觸筆開關機位置電池型式耗電量低充電電流大充電時間上下蓋間隙電池蓋間隙LCD與上蓋間隙MICSpeakerUSBIR觸筆筆尖壓力開關機之力量固定螺絲扭力重重要要度度隨時開機5開機速度快15554可以用一隻手拿355觸筆好寫52手指作動方便53132有鎖碼或保護程式51135553能上網1153315有記憶功能55512錄/放音功能151531接收速度快5551333外接擴充功能3153535多媒體功能5335資料傳輸功能35533各AP運作功能55331省電132充電快速134電池更換容易334使用時間長13色彩亮麗15不易摔壞,防震51彩色LCD11絕絕

2、對對重重要要度度59131010561678739785972485351987593重重要要度度%4.92%1.07%0.81%0.81%4.65%13.91%7.23%3.27%0.56%7.05%8.05%20.69%0.40%0.22%4.23%8.14%6.21%7.78%設計目標及規範圖圖表表-重重要要度度%本本公公司司水水準準競競爭爭對對手手水水準準改改善善率率市市場場賣賣點點絕絕對對權權重重要要求求品品質質權權重重%圖圖表表-要要求求品品質質權權重重%451.25212.5010.06%221.00312.009.66%310.3311.671.34%221.0012.001.

3、61%210.5022.001.61%111.00412.009.66%320.6713.332.68%111.0036.004.83%331.0011.000.80%111.0026.004.83%320.67516.6713.42%111.0015.004.02%133.0019.007.24%+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應111.0011.000.80%351.6726.675.37%410.2511.000.80%530.6037.205.80%410.2521.501.21%210.50512.5010.06%155.0015.004.02%510.

4、2010.200.16%htc-1第2階Upper Cover LengthUpper Cover WidthUpper Cover Copper BossUpper Cover Poron ThicknessJoypad Hole DiameterUpper Cover Positioning BossBottom Cover LengthBottom Cover WidthBottom Cover Poron ThicknessBottom Cover Boss HeightAPP1 Button LengthAPP1 Button WidthAPP1 Button ThinknessAP

5、P2 Button LengthAPP2 Button WidthAPP2 Button ThinknessAPP3 Button LengthAPP3 Button WidthAPP3 Button Thinkness上下蓋長度與寬度1333333335按鍵大小35觸筆513開關機位置51電池型式131耗電量低333135充電電流大331充電時間5133上下蓋間隙331電池蓋間隙5535551111LCD與上蓋間隙1MIC1Speaker13USB335155IR5觸筆筆尖壓力5開關機之力量1固定螺絲扭力1 絕絕對對重重要要度度57553113016235991472411311814322

6、910311418643169 重重要要度度%3.05%2.92%1.66%6.93%8.62%0.15%3.14%4.86%2.49%1.29%6.03%6.28%7.60%12.19%5.48%6.09%9.91%2.31%8.99%設計目標及規範圖圖表表-重重要要度度%合合計計重重要要度度%圖圖表表-要要求求品品質質權權重重%30.0017.34%8.004.62%9.005.20%6.003.47%5.002.89%18.0010.40%7.004.05%12.006.94%7.004.05%32.0018.50%1.000.58%0.000.00%+3 弱正相對應+9 強正相對應-3

7、 弱反相對應-9 強反相對應14.002.31%22.0012.72%5.002.89%5.002.89%1.000.58%1.000.58%htc-1第3階ThicknessLengthWidthHightWeeklyMonthlyQuarterlyYearlyColorTypeResinPlatingPermissible扭力間隙段差Speed正確電壓Upper Cover Length155Upper Cover Width131Upper Cover Copper Boss31333Upper Cover Poron Thickness5131Joypad Hole Diameter1

8、1Upper Cover Positioning Boss1Bottom Cover Length33353133Bottom Cover Width113Bottom Cover Poron Thickness13Bottom Cover Boss Height3APP1 Button Length511APP1 Button Width11131APP1 Button Thinkness11APP2 Button Length1353311APP2 Button Width53APP2 Button Thinkness535APP3 Button Length33APP3 Button W

9、idth31APP3 Button Thinkness15 絕絕對對重重要要度度733571764982491121588486314115502795560 重重要要度度%6.13%2.92%5.96%6.42%4.13%6.88%4.13%9.40%13.30%7.05%7.22%2.58%3.44%1.26%4.24%2.23%7.97%4.76%0.00%設計目標及規範圖圖表表-重重要要度度%合合計計重重要要度度%圖圖表表-要要求求品品質質權權重重%11.007.48%5.003.40%13.008.84%10.006.80%2.001.36%1.000.68%24.0016.33%5

10、.003.40%4.002.72%3.002.04%7.004.76%6.004.08%+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應12.001.36%17.0011.56%8.005.44%13.008.84%6.004.08%4.002.72%6.004.08%htc-1第1階+第3階ThicknessLengthWidthHightWeeklyMonthlyQuarterlyYearlyColorTypeResinPlatingPermissible扭力間隙段差Speed正確電壓隨時開機115開機速度快251331可以用一隻手拿32533觸筆好寫535手指作動方便33

11、3531有鎖碼或保護程式31能上網333有記憶功能1133錄/放音功能3135511接收速度快515外接擴充功能31多媒體功能511資料傳輸功能553533325各AP運作功能3133省電31131充電快速33113電池更換容易3333使用時間長313色彩亮麗33不易摔壞,防震55111彩色LCD553絕絕對對重重要要度度131113012415298491237213261536115483881184重重要要度度%1.02%8.48%2.29%9.48%11.58%7.48%3.74%9.39%5.47%10.08%4.67%0.37%2.73%8.74%3.70%2.93%6.16%1.

12、40%0.30%設計目標及規範圖圖表表-重重要要度度%重重要要度度本本公公司司水水準準競競爭爭對對手手水水準準改改善善率率市市場場賣賣點點絕絕對對權權重重要要求求品品質質權權重重%圖圖表表-要要求求品品質質權權重重%5111.0015.002.35%2111.0024.001.88%1231.5057.503.52%4210.5012.000.94%3210.5011.500.70%1210.5010.500.23%1551.0033.001.41%1221.0055.002.35%3221.0013.001.41%2441.0036.002.82%5341.33213.336.26%5242

13、.00550.0023.48%+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應14242.00432.0015.02%1231.5011.500.70%5111.00315.007.04%2111.0012.000.94%4122.00540.0018.78%1331.0044.001.88%3510.2042.401.13%1451.2556.252.93%3111.0039.004.23%QFD編號:htc-1階層:第1階VOC NO.:21VOE NO.:18上下蓋長度與寬度按鍵大小觸筆開關機位置電池型式耗電量低充電電流大充電時間上下蓋間隙電池蓋間隙LCD與上蓋間隙MIC

14、SpeakerUSBIR觸筆筆尖壓力開關機之力量固定螺絲扭力重重要要度度本本公公司司水水準準隨時開機54開機速度快155542可以用一隻手拿3553觸筆好寫522手指作動方便531322有鎖碼或保護程式511355531能上網11533153有記憶功能555121錄/放音功能1515313接收速度快55513331外接擴充功能31535353多媒體功能53351資料傳輸功能355331各AP運作功能553311省電1323充電快速1344電池更換容易3345使用時間長134色彩亮麗152不易摔壞,防震511彩色LCD115絕絕對對重重要要度度59131010561678739785972485

15、351987593重重要要度度%4.92%1.07%0.81%0.81%4.65%13.91%7.23%3.27%0.56%7.05%8.05%20.69%0.40%0.22%4.23%8.14%6.21%7.78%設計目標及規範圖圖表表-重重要要度度%QFD競競爭爭對對手手水水準準改改善善率率市市場場賣賣點點絕絕對對權權重重要要求求品品質質權權重重%圖圖表表-要要求求品品質質權權重重%51.25212.5010.06%21.00312.009.66%10.3311.671.34%21.0012.001.61%10.5022.001.61%11.00412.009.66%20.6713.332

16、.68%11.0036.004.83%31.0011.000.80%11.0026.004.83%20.67516.6713.42%11.0015.004.02%33.0019.007.24%11.0011.000.80%+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應51.6726.675.37%10.2511.000.80%30.6037.205.80%10.2521.501.21%10.50512.5010.06%55.0015.004.02%10.2010.200.16%QFD編號:htc-1階層:第2階VOC NO.:18VOE NO.:19Upper Cover L

17、engthUpper Cover WidthUpper Cover Copper BossUpper Cover Poron ThicknessJoypad Hole DiameterUpper Cover Positioning BossBottom Cover LengthBottom Cover WidthBottom Cover Poron ThicknessBottom Cover Boss HeightAPP1 Button LengthAPP1 Button WidthAPP1 Button ThinknessAPP2 Button LengthAPP2 Button Width

18、APP2 Button ThinknessAPP3 Button LengthAPP3 Button WidthAPP3 Button Thinkness合合計計上下蓋長度與寬度133333333530.00按鍵大小358.00觸筆5139.00開關機位置516.00電池型式1315.00耗電量低33313518.00充電電流大3317.00充電時間513312.00上下蓋間隙3317.00電池蓋間隙553555111132.00LCD與上蓋間隙11.00MIC0.00Speaker134.00USB33515522.00IR55.00觸筆筆尖壓力55.00開關機之力量11.00固定螺絲扭力1

19、1.00 絕絕對對重重要要度度57553113016235991472411311814322910311418643169 重重要要度度%3.05%2.92%1.66%6.93%8.62%0.15%3.14%4.86%2.49%1.29%6.03%6.28%7.60%12.19%5.48%6.09%9.91%2.31%8.99%設計目標及規範圖圖表表-重重要要度度%QFD重重要要度度%圖圖表表-要要求求品品質質權權重重%17.34%4.62%5.20%3.47%2.89%10.40%4.05%6.94%4.05%18.50%0.58%0.00%2.31%12.72%+3 弱正相對應+9 強正

20、相對應-3 弱反相對應-9 強反相對應2.89%2.89%0.58%0.58%QFD編號:htc-1階層:第3階VOC NO.:19VOE NO.:19ThicknessLengthWidthHightWeeklyMonthlyQuarterlyYearlyColorTypeResinPlatingPermissible扭力間隙段差Speed正確電壓合合計計Upper Cover Length15511.00Upper Cover Width1315.00Upper Cover Copper Boss3133313.00Upper Cover Poron Thickness513110.00J

21、oypad Hole Diameter112.00Upper Cover Positioning Boss11.00Bottom Cover Length3335313324.00Bottom Cover Width1135.00Bottom Cover Poron Thickness134.00Bottom Cover Boss Height33.00APP1 Button Length5117.00APP1 Button Width11136.00APP1 Button Thinkness112.00APP2 Button Length135331117.00APP2 Button Wid

22、th538.00APP2 Button Thinkness53513.00APP3 Button Length336.00APP3 Button Width314.00APP3 Button Thinkness156.00 絕絕對對重重要要度度733571764982491121588486314115502795560 重重要要度度%6.13%2.92%5.96%6.42%4.13%6.88%4.13%9.40%13.30%7.05%7.22%2.58%3.44%1.26%4.24%2.23%7.97%4.76%0.00%設計目標及規範圖圖表表-重重要要度度%QFD重重要要度度%圖圖表表-要

23、要求求品品質質權權重重%7.48%3.40%8.84%6.80%1.36%0.68%16.33%3.40%2.72%2.04%4.76%4.08%1.36%11.56%+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應5.44%8.84%4.08%2.72%4.08%QFD編號:htc-1階層:第1階+第3階VOC NO.:21VOE NO.:19ThicknessLengthWidthHightWeeklyMonthlyQuarterlyYearlyColorTypeResinPlatingPermissible扭力間隙段差Speed正確電壓重重要要度度隨時開機1155開機速度

24、快2513312可以用一隻手拿325331觸筆好寫5354手指作動方便3335313有鎖碼或保護程式311能上網3331有記憶功能11331錄/放音功能31355113接收速度快5152外接擴充功能315多媒體功能515資料傳輸功能5535333254各AP運作功能31331省電311315充電快速331132電池更換容易33334使用時間長3131色彩亮麗333不易摔壞,防震551111彩色LCD5533絕絕對對重重要要度度131113012415298491237213261536115483881184重重要要度度%1.02%8.48%2.29%9.48%11.58%7.48%3.74%

25、9.39%5.47%10.08%4.67%0.37%2.73%8.74%3.70%2.93%6.16%1.40%0.30%設計目標及規範圖圖表表-重重要要度度%QFD本本公公司司水水準準競競爭爭對對手手水水準準改改善善率率市市場場賣賣點點絕絕對對權權重重要要求求品品質質權權重重%圖圖表表-要要求求品品質質權權重重%111.0015.002.35%111.0024.001.88%231.5057.503.52%210.5012.000.94%210.5011.500.70%210.5010.500.23%551.0033.001.41%221.0055.002.35%221.0013.001.4

26、1%441.0036.002.82%341.33213.336.26%242.00550.0023.48%242.00432.0015.02%231.5011.500.70%+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應111.00315.007.04%111.0012.000.94%122.00540.0018.78%331.0044.001.88%510.2042.401.13%451.2556.252.93%111.0039.004.23%+9+3-3-9第1階按鍵大小觸筆開關機位置電池型式耗電量低充電電流大充電時間上下蓋間隙電池蓋間隙LCD與上蓋間隙上下蓋長度與寬度+

27、9+3+9按鍵大小+9+9-9觸筆+3+9-3-9開關機位置+3+9+3電池型式-3耗電量低-9充電電流大-9+3充電時間上下蓋間隙電池蓋間隙LCD與上蓋間隙MICSpeakerUSBIR觸筆筆尖壓力開關機之力量固定螺絲扭力第2階Upper Cover WidthUpper Cover Copper BossUpper Cover Poron ThicknessJoypad Hole DiameterUpper Cover Positioning BossBottom Cover LengthBottom Cover WidthBottom Cover Poron ThicknessBotto

28、m Cover Boss HeightAPP1 Button LengthUpper Cover Length+9+3-9Upper Cover WidthUpper Cover Copper Boss-9+3+9Upper Cover Poron Thickness-3Joypad Hole Diameter-3-3-3+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應Upper Cover Positioning Boss+9Bottom Cover Length+3+3Bottom Cover WidthBottom Cover Poron ThicknessBottom

29、Cover Boss HeightAPP1 Button LengthAPP1 Button WidthAPP1 Button ThinknessAPP2 Button LengthAPP2 Button WidthAPP2 Button ThinknessAPP3 Button LengthAPP3 Button WidthAPP3 Button Thinkness第3階LengthWidthHightWeeklyMonthlyQuarterlyYearlyColorTypeResinThickness+3-9+9+9+3Length+9+9Width-3-3-3Hight+9+9-9+3-

30、3+9Weekly+3MonthlyQuarterly+9YearlyColorType+3ResinPlatingPermissible扭力間隙段差Speed正確電壓MICSpeakerUSBIR觸筆筆尖壓力開關機之力量固定螺絲扭力-9-9+9+3-3+9+9-3+9+3-3+3-3+3-3+9-9-9+9-3+9+3-3+9+3APP1 Button WidthAPP1 Button ThinknessAPP2 Button LengthAPP2 Button WidthAPP2 Button ThinknessAPP3 Button LengthAPP3 Button WidthAPP3

31、 Button Thinkness+9-3-3+3-9+9+3+3+9-9-3-9-9-9+3-9+9-9+9+9+3+9-9-9-9+9PlatingPermissible扭力間隙段差Speed正確電壓+3-9-3+9+3+9+3+9-3-3-3+3-9+9+3+3-9-3+9-9+9-9+3+3+3+9+3+9+9+3+3-3-9+9+9+3-3-9第1階+第3階LengthWidthHightWeeklyMonthlyQuarterlyYearlyColorTypeResinThickness+9+3+3-9-9Length+9Width-3+9Hight-3WeeklyMonthly+3QuarterlyYearly+9Color+9TypeResinPlatingPermissible扭力間隙段差Speed正確電壓+3 弱正相對應+9 強正相對應-3 弱反相對應-9 強反相對應PlatingPermissible扭力間隙段差Speed正確電壓+9+9+3+3+3+3+3-9-9+3+9+9+9+9+3+3+9+9-3+9-9+9-9