客户服务客服专员岗位职责.docx

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1、客户服务客服专员岗位职责客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 We are looking for a Shanghai based 2nd Level Agent China (m/f) that provides contribution to the continuous improvement of services for HRS customers. At HRS GROUP “We love to make it happen”: We are the worlds leading hotel sol

2、utions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. It is our goal to make the booking experience simple and smart. Our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end

3、-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 27 offices across the world including Cologne, Shanghai, London, Mumbai and Sydney. To fuel our international growth we are looking for entrepreneurial minds, who are pas

4、sionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS? The challenge you are up for. - Take end-to-end responsibility of dealing with complaints from HRS customers with excellent qua

5、lity and service standards - Clarify the causes of customer complaints with internal and external contacts - Process the customer complaints with optimal solution - Maintain and manage the customer data in the system - Participate in process optimization project The commitment you bring - Bachelors

6、degree or above - 3 years of working experience in complaint management, ideally in the hospitality or tourism industry - Good knowledge in PC application, with proficiency in using Call-Centre-Systems or other related specified software - A structured, independent and service oriented working style

7、 - Fluency in English, spoken and written The reward you get - A high impact Quality Specialist role with high degrees of responsibility and autonomy - Plenty of room for personal growth and professional development - A highly talented, passionate and international team that revolutionizes the trave

8、l industry - Strong team performance and a transparent results focus towards one shared direction - A modern working environment 篇2:环境检测市场专员岗位职责 职位要求: 1、本科学历以上,金融、财经、市场营销、环境工程相关专业者优先; 2、3年以上工作阅历、有终端客户进展经者优先验; 3、对环境检测项目有确定了解,有潜在客户资源者优先; 4、有第三方检测机构销售阅历者优先; 职位职责: 1、负责所辖区域环境检测、分析等项目的销售和推广工作; 2、拓展新客户,分析、

9、收集潜在客户资料,并跟进及维护客户,提高市场占有率,保质保量完成销售工作; 3、负责谈单、签单以及签合同、投标等工作,并跟进应收账款。 具体薪资面议。 篇3:项目前期报建专员岗位职责项目前期报建主管/专员 贵州天下山水文化旅游开发有限公司 贵州天下山水文化旅游开发有限公司,天下山水 职责描述: 1.负责项目前期证照办理,关键节点报批报建工作; 2.保持与政府部门的良好沟通、协调,维护与政府相关部门的公 共关系; 3.组织并主导项目的方案编排、市场调研、可行性争论报告撰写、方案汇报等工作; 4.协作工程进度,完成竣工验收等相关工作。 任职要求: 1.全日制大专及以上学历,城市规划、土木工程、建筑学、工程 管理等相关专业。一年以上相关工作阅历; 2.生疏房地产开发流程及土地使用相关法律法规,生疏房地产报 规报建流程; 3.思维清晰,具备较好的语言表达力气、公文写作力气和组织协调力气; 4.沟通力气强,执行力气强,工作乐观,有责任心。4