商务英语视听说116单元外语学习英语听力_外语学习-英语听力.pdf

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1、商务英语视听说 Unit 1 Part I Listening and Speaking Task 1 Q1.I am graduating in June from ABC University and my major is hotel management.I am an outgoing,energetic person.I enjoy teamwork very much.As part of my degree program,I needed to finish different projects with my teammates.I possess excellent in

2、terpersonal skills and a very positive attitude.My career aspiration is to become a successful hotelier.During my internship at the Grand Hyatt,I worked as a receptionist.My duties included offering friendly and efficient check-in and check-out service to guests,answering phone calls,taking and pass

3、ing on messages to guests,I find that if I can make the guests happy,I will be very happy,too.Q2.I received honors in several school-wide English and computer contests.I enjoy working with people from different backgrounds.I am good at communicating,organizing and coordinating.If something blocks my

4、 path,I will look for a solution.I never give up easily.Sometimes I receive comments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job.Interest is the best motivation.I love the

5、hotel business,so I will definitely devote myself to it.Moreover,high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job.From what I know,Shangri-La provides equal career advancement for all staff.The job rotation

6、plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Is that your wife,Mr.Carter?She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might in

7、fer from these questions that you are only interested in your own needs and not those of their company.Wait until the employer raises these subjects to discuss them.What about the paid holidays,insurance,and things like that?How much time will it take for me to be promoted here?But in which cities d

8、o you have your branches?And where is your company based?It is also unwise to ask about things you should have already known.You are only telling the interviewer that you havent done your homework.Part II Language Focus Name:CaiNing Personality:serious-minded;calm;humorous;easy-going Strengths:the a

9、bility to work with all types of people Weakness:perfectionist;impatient Work experience:six years financial industry experience with several companies;two years experience in an investment bank Qualification:graduated from Peking University in 2001 majoring in accounting;fluent English;bookkeepinga

10、nd accounting proficiency in English.Reasons for leaving last job:want to find a job that is challenging.Questions about the job:Would I be able to work abroad in one of your overseas branches?Part III Viewing and Speaking Video 1 Reasons for joining the company It is one of the leading internationa

11、l consultant corporations whichcame to China after China entered in this company would give him thebest chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to be trans

12、ferredto the head office in New York or other branch offices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 1.F T F F T 2.1)Sales Manager 2)Five 3)Brand Manager 4)biscuits 5)Business Administration 6)oral English IV Case Analysis Hint:She is

13、 not likely to get the job because she did poorly in the job interview.Things went wrong:1.Use filler words(“you know”)too many times.2.Bad-mouth former employer.3.Inappropriate answers to interviewers questions,eg,“I would rather like to establish my own company”4.Ask inappropriate questions,eg.“Ca

14、n I take time off for vacation?”5.Self-conceit“I have no weakness”.6.Too much emphasis on travel.Scripts Unit 2 Part I Listening and Speaking Task 1 1)I havent seen you for years.2)What do you do now?3)Im in the Research and Development Department.4)I knew youd do something very challenging and crea

15、tive.5)I sometimes stay in the office after work to deal with unfinished tasks.6)I am still the accountant of that cosmetics company.Task 2 1)personnel management 2)developing markets 3)planning 4)execution 5)sales targets 6)team performance 7)customer base 8)customer satisfaction 9)selecting,develo

16、ping and managing 10)cost-effective 11)on time 12)of good quality 13)human and material resources 14)training needs 15)continuous improvement Part II Viewing and Speaking Video 1 Clinton:financial accounts Lucy White:data processing AdaBalck:management accounts 2.Administration;Marketing;Engineering

17、;Project Preparation;Accounting Video 2 1.self-employed entrepreneur,buyer,Line Supervisor,Advertising Executive,Public Relations Manager 2.Names Likes Dislikes Jerome making a lot more money;having lots of independence in doing things feeling tired sometimes Robin having been to a lot of places too

18、 much traveling;having very little time to spend with his family Colin good salary and benefits noisy work environment;seldom having the opportunity to go out Frank new challenges;a lot of experience Janet meeting a lot of new&interesting people often having dinner parties in the evening;having litt

19、le time with her family and baby Unit 3 Part I Warm-up 1)ensure smooth business communication 2)the purpose of your call 3)all the documents youll need 4)schedule a specific time 5)all distractions.6)confirm that you have understood each point.7)interruptions.8)strong accent.9)you sound polite and a

20、greeable.10)the optional choice method,11)lengthy calls.12)smile while you are talking.Part II Listening and Speaking Task 1 F F TT F T F F Task 2 Leaving a message Message Note To:Louise Paulson From:Paul Jackson Phone:979-326-8965 Message:Ring back to him about the order they placed last Friday.Th

21、ey have to make some changes to the order.Its urgent.Taken by:Roy Part III Viewing&Speaking Video 1 1.F F T T F 2.Message 1)Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it?Message 2)Please tell Mr.Matthews were quite happy with the q

22、uality and design of the table,but the price is too high.We need some negotiation on it.Message 3)Please inform Mr.Matthews that I wont be able to get to your company early on Saturday because of the rail strike.I probably wont arrive until that afternoon.Video 2 1.1)A 2)C 3)C 4)C 5)B 6)C 2.1)“Hold

23、on,please.Ill connect you.”2)“Im afraid youve dialed the wrong extension.”3)“Oh,sorry to have interrupted you.Can you give me Henry Millers extension,please?”4)“Im very sorry,I didnt notice that.Ill put you through right now.Please wait a minute.”5)“Its me againMs.Mandel.Im still having trouble gett

24、ing through to Henry Miller Can you help?”6)“Oh,Im terribly sorry for the trouble.”Unit4 Task 1 1 Formal *Good afternoon,Id like to call the meeting to order.*First of all,lets discuss 2 Informal *OK,everyone is here*So,why dont we start with 3 Informal *Right,you know why we are here.*Maybe we shou

25、ld do it like this 4 Formal *Welcome to BCG,and to what I am sure will be the beginning of a major new alliance.*Today our purpose is to 5 Informal *Right,lets get down to business*I suggest we deal with that 6 Formal *Well,gentleman,its a pleasure to be here today*Id like to start with Task 2 1)Arr

26、ive at the meeting ahead of schedule.2)Consider using a tape recorder.3)Use a consistent format.4)Follow the agenda.5)Be concise.6)List specific outcomes.7)After the meeting,write a meeting report from your notes.Part II Viewing&Speaking Video 1 F FF T F Video 2 1)To figure out the reason for the sa

27、les drop and the actions to be taken.2)The salespeople are not very motivated.3)No,because the sales quotas are pretty high.4)He proposes to lower the quotas.Unit 5 Part I Listening and Speaking Task 1 C B B C A Task 2 1)daily routine in the office 2)whether the visitor has an appointment or not 3)g

28、reet the visitor 4)the visitors name,title and position 5)apologize and make some suggestions 6)express regret and explain why 7)date,time,name and the firm the visitor works for.8)considerate and warm 9)keep the visitor fully informed of the situation.Part II Viewing and Speaking Video 1 1)George i

29、s travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4)His laptop computer is in the bag.Its duty-free.5)No,good for personal use rather than commercial use are not subject to duty,and they are within the limit.Video 2 2.T

30、 Unit 6 Part I Listening and Speaking Task 1 1.we are hiring for 2.business software and consulting services 3.4,000 4.large corporations 5.90 million dollars 6.pretty fast 7.29 8.a large project for a bank Task 2 Company Profile 1)Monica Li 2)Manager of the PR Department of Oracle China 3)enterpris

31、e software company in the world the first 4)global software giant in China 5)1977 6)California 7)42,000 8)11 billion dollars 9)1989;set up Beijing Oracle Software Systems in 10)1991.11)Chengdu.12)education and support services.Part II Viewing and Speaking Video 1 B A D E C Video 2 The things that Jo

32、an Copper does badly She doesnt consider the audience She doesnthave clear objectives Her presentation isnt well-prepared There isnt a clear structure(beginning,body,end)she doesnt speak clearly she doesnt speak at the right speed she doesnt maintain eye contact with the audience she doesnt appear c

33、onfident and positive the visual aids arent clear and helpful she doesnt use the equipment professionally Unit 7 Part I Listening and Speaking Task 1 120CM 130CM 43KG 54KG 6KM/H movement controller will control Task 2 Small and elegant Easy to set up:all you need is a touch-tone phone;as easy to use

34、 as making a normal telephone call Full-color motion video;adjustable picture setting;good audio quality;preview mode;privacy mode On a special offer Part II Viewing and Speaking Task 1 service guarantee Task 2 1.$2200 years for three years,$150/year after three years three weeks 24 hours Unit 8 Par

35、t I Listening and Speaking Task 1 flat up reached a peak down dropped Task 2 The growth trend more than 37%the persistent high price RMB48 million accounted for%domestic routes RMB16869 million Part III Viewing and Speaking Video 1 Task significantly by 50%to rise fast Video 2 Task 1 A B D F G Task

36、2 turnover output of washing machines share of refrigerators Unit 9 and Speaking Task 1 F F T F F T Task 2 new reputation world leaders laddiess clubs 835 latest and Speaking Video 1 Task C B C A C Video 2 Task A C B A B Unit 10 and Speaking Task 1 sample trade terms scope of its business initiating

37、 the business negotiation process classified general inquiries quotations for certain articles packing conditions specific inquiries regular customers generated representative Task 2 1)Steel screws in all sizes.2)Because the supplier is able to supply larger quantities at more attractive prices.3)CI

38、F.4)He looks forward to the supplier”s offer.and Speaking Video 1 Task rent to his guests quote around the corner a letter of credit$6500 10 percentage$7850 two to three weeks Video 2 Task C A C B C Unit 11 and Speaking Task 1 firm order acceptance terms and conditions terms of payment bind abide by

39、 terminate arbitration Task2 B C A B and Speaking Video 1 have a problem with protects cost decorative European tastes Long-distance Sales Increase retailers Logo Video 2 Bran Gifts ZWS10A 1000 Cartons$18 XG7 bown box September 10,2005 Toronto 110%of the invoice value against all risks Confirmed,irr

40、evocable 15th Quanlity and Qantity Unit 12 Listening and speaking Task 1:Bank transfer the beneficiary the paying instructions local bank when the size of payment is not attractive enough the shipping documents credit rating exporter Task 2:Applicant 1 beneficiary 8 2 4 opening bank 7 confirming ban

41、k Video 1 task:A lump sum payment payment by installments cash and delivery advance payment final acceptance one month of the final delivery Video 2 task:Australia SB-87654 US$50000 5 2 100 allowed January beneficiarys 15 days Unit 13 Listening and speaking Task 1:Competitive price get to the market

42、 marketing channels end users Lose out Task 2:Within 3 months after the contract is signed no in July in mid-June Shipping space fully booked Video 1 task:Part of our workshop 10 days a backing of orders full capacity Installed September 20th guarantee wont be complete onward transport The last poss

43、ible date Video 2 task:T F F T F Unit 14 Listening and speaking Task 1:The insurance company or the shipping company Complete and clear proof provided by competent investigating authority By making a refund and compensating for other direct losses or expenses,selling the goods at lower prices,or rep

44、lacing the faulty goods.Task 2:Complaint 1:David brown 3a distribution Almost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him back Complaint 2:Mrs.McCall ACC company quality not the same as the samples send the whole lot back 0 5:30 V

45、ideo 1 task:Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperation Video 2 t

46、ask:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough handling in transit and the contract is based on FOB.To turn to the insurance company for compensation.Unit 15 and Speaking Task 1 The companys detailed marketing strategy potential new markets the com

47、panys products promotional programs advertising campaigns exhibitions establishing closer contacts with consumers increasing sales publicity programs customers support raise public awareness of the company the companys sales programs training programs how to improve their sales performance monitor t

48、he market share Task 2 any demand any competition Testing selected customers if they like it or not smaller parts in which part or segment youre going to sell your product Advertising target customers budget and Speaking Video 1 Task 1 Potential market competition sales-profit analysis advertising m

49、arketing strategy Task 2 market share entry of new competitors young people$1800000$6 percent radio and TV the Net fashion magazines Video 2 Task No.How many staff members do you have?In a small canteen.Are they happy with the food served in the canteen?Because of a limited selection of dishes.Unit

50、16 Slogan B Slogan F Slogan D Slogan A Slogan C Slogan E and Speaking Task 1 A C B Task2 Influence consumers to buy a reminder to consumers an innovation by altering the perceptions of consumers and Speaking Video 1 C B A C A Video 2 It reaches the target market through the right media at right time