高三英语一轮复习应用文写作训练+投诉信+讲义.docx

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1、投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。2. 投诉的具体原因。3. 希望得到的结果。首段句型:1.我写信是投诉关于I am writing to complain/make a complaint about第二段句型：1.我对不满意有一些主要原因。首先，更糟糕的是，最后，There are some main reasons why I am not content/satisfied with. To begin with,

2、 Whats worse, Last but not least, 2.为了改善这种情况，我建议你.。To improve the situation, I suggest that you should(解决方法).3.我真诚地希望你能改善你们的服务/产品，以及采取恰当的措施防止类似事件再次发生。I sincerely hope you can better improve your service/product and take proper measures to prevent such mistake arising again in the future.第三段句型：你若能尽快给

3、我一个满意的答复，我将感激不尽。I would appreciate it if you could give me a satisfactory reply as soon as possible.模板：Dear , I am Li Hua, one of your customers. I am writing to make a complaint about your service/product.(事情发生的时间、地点). To my disappointment, I found some problems, which made me upset. To begin with,

4、 (投诉原因一). Whats more, (投诉原因二). Whats worse, (投诉原因三), affecting . seriously.To improve the situation, I suggest that you should(解决方法). I sincerely hope you can better your service/product and that mistake wont arise again in the future.I am really annoyed about it. I am convinced that you will take m

5、y complaints seriously.(另一种段尾表达：I would appreciate it if you could give me a satisfactory reply as soon as possible.)我是李华，你们的一位顾客。我写信投诉你们的服务/产品。令我失望的是，我发现了一些问题，这使得我很烦恼。首先，。此外，。更糟糕的是，严重影响。为了改进这钟情况，我建议你。我真诚希望你能改进你们的服务/产品并且这种错误将来不会再出现。我对这件事真的很恼火。我相信你会认真对待我的投诉。（如果你能尽快给我一个满意的答复，我将非常感谢。）范文欣赏：假定你是李华，年中大促时在

6、某网站购买了一部手机。使用一段时间之后，你发现它存在问题（如电池不耐用、屏幕有划痕、经常出问题等）。请你就此向网店客服写信投诉。1.反映问题；2.提出解决方案（退款或调换）注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。Dear Sir, I am Li Hua, one of your customers. I am writing to make a complaint about your product.I bought a cell phone from your online store. To my disappointment, I found some prob

7、lems, which made me upset. To begin with, the battery can be used for only a short time. Whats more, there are some scratches in the middle of the screen. Whats worse, there are some other problems arising frequently, affecting my using the phone seriously. To improve the situation, I suggest that y

8、ou should either change the cell phone for a new one or give me a full refund. I sincerely hope you can better your product and that mistake wont arise again in the future. I am really annoyed about it. I am convinced that you will take my complaints seriously.投诉信限时训练班别：_ 学号：_ 姓名：_假定你是李华，刚收到两周前在国外网络

9、书店订购的英文原版书哈利波特与死亡圣器(Harry Potter and the Deathly Hallows)，发现其质量有些问题。请给客服经理写一封电子邮件说明情况，要点如下：1.问题：印刷错误；缺页等；2.要求：应尽快退款或换货。注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。Dear Manager, Yours,Li Hua范文：Dear Manager, I am Li Hua, one of your customers. I am writing to make a complaint about your product.I bought an origina

10、l book named Harry Potter and the deathly Hallows from your online store two weeks ago. To my disappointment, I found some problems, which made me upset. To begin with, there are some misprints. Whats more, some pages are missing in the book, affecting my reading of the story seriously. To improve the situation, I suggest that you should either change the book for a new one or give me a full refund. I sincerely hope you can better your product and that mistake wont arise again in the future. I am really annoyed about it. I am convinced that you will take my complaints seriously.4学科网（北京）股份有限公司