(9.4)--海乘服务英语1-5 2-1.doc

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1、航空学院海乘服务英语课程教 案 教 案授课题目Unit 1-lesson 5Unit2-lesson 1授课类型考试课教学目标l Memorize the specialized terms and expressionsl List services when making public addressing announcementl Role play the dialogue重点与难点重点：make a live PA announcement 难点：write a paper for the announcement教学手段与方法以学生为主体进行讲授、演示、讨论、案例分析。教学辅助手

2、段:现代教学设施设备。教学内容及课堂活动I. Background information Lesson 5 Making Public Addressing AnnouncementPublic Addressing Announcement简称P.A. Announcement。国际邮轮上通常有至少2套船内公众广播系统。一部在驾驶台,另一部就在前台。前台接待员出于服务工作的需要会经常做一些不同内容的船内广播。有些广播的内容是固定的,比如:俱乐部开门,证件发放等等。这时邮轮公司通常将广播录制下来,需要时直接播放即可。但有些广播的内容是需要根据情形,来进行即兴广播的,比如:游戏召集、促销、表演

3、公告等等。在做这种广播前一定先要组织好语言,并写在纸上以免忘词。在进行广播时一定不要紧张,吐字清晰,语速放慢,必要时可重复一遍内容。任何广播都会有很大的影响范围,所以按照邮轮上的规定,在广播前必须得到上级批准才能进行。另外,一些先进的P.A. Announcement系统,在广播进行的时候,邮轮上的相关区域内,所有电视节目和娱乐音响设备都会自动暂停,以便人们能够听清广播喇叭里的广播内容。Unit 2 Lesson 1 Telephone Operator在国际邮轮上电话总机话务员的工作,主要分为外部电话和内部电话服务。各邮轮公司根据邮轮运营的需要可以设置专职的话务员,也可以由前厅部人员轮流负责

4、。话务员主要操作的设备叫做PABX,即“程控交换机”。其外接电话信号通常分为3种:邮轮靠岸后,采用有线信号;邮轮在离岸边不远时,采用无线信号;邮轮在海上时,采用卫星通讯信号。现在更先进的邮轮上,对总机设备更是采用全电脑控制,使得操作更简单方便。话务员的工作主要有接听和转接各种外线和内线电话、问询、留言、叫醒、传呼等。II. Main idea and text organization Please go through the whole text within 10 minutes .While-reading tasks included:A. Structure and main id

5、ea of the text.1. In this part students are required to find sentences in notes2. Find a transitional sentence sentences in notes.3. Pay attention to the oral techniques: “i”in gift , “a”in the attention, “live”, “attractive”, “to”in tonight.5. Introduce the procedures of making a pre-recorded PA an

6、nouncement.B. Translation of sentencesl Can you make a annoucement for club opening now.l We choose bottons of paaser public area and open decks.l Press “play” botton.l Id like to inform you that our photo shop on coral deck is now open.l Tonight we have an very attracitove promotion.l Let me write

7、down in Lost& Found Logbook.l Appreciate for that.l Let me sign the logbook.l There is an incoming call froml And your date of birth?l You line is on.III.Situational conversation In the part two students work in pairs are asked to make a dialogue using some key words.Sample scene 1P18Sample scene 1P

8、22Sample scene 2P23IV.Useful notes Set up:设置,搭设。Temporary:临时的,暂时的。Show Lounge:演艺厅,表演厅。Open-balance:(账务等)余额,尚未结清的数额。Stand by:待命,准备。How do you like?:您觉得怎么样?您喜欢吗?Cocktail:鸡尾酒。Singer:歌手。Dancer:舞蹈演员。Charge:收费。Account:账目。Key chain:钥匙扣,钥匙串。Retail shop:零售店。Entry stamp:入境验讫章。Pay bill付账。Incoming call:外线打入的电话。

9、Good morning! This is T.S.S. The Topaz, Lisa speaking. May I help you?:这是标准的邮轮及酒店业一线从业人员电话接听用语结构:问候+处所+接听人身份+提供帮助This is John:我是约翰。电话用语中通常不说: I am JohnPurchasing Manager:采购经理liami head office:迈阿密公司总部。Hotel Manager:酒店经理。国际邮轮上酒店运营的最高管理人员。有时简称为“ Houma即 Hotel的前3个字母加上 Manager的前3个字母。Please hold on the line:请不要挂机。Put you through:为您接通(电话)。Transfer:转接(电话)。Recover:恢复。