十天搞定外贸函电-毅冰(电子版).docx

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1、目录一、 Pre-business contact41. Requesting business appointment42. Scheduling visiting itinerary53. Cancelling the meeting64. Following-up after meeting75. Contacting after fairs86. Developing potential customer97. Introducing our advantage108. Highlighting speciality11二、 Doing business129. Counter off

2、er to new inquiries1210. Counter offer to specific inquiries1311. Counter offer to non-specific inquiries1412. Following-up inquiry from current customer1513. Recommending new product 推荐新产品1614. Replying questions 回答客户问题1715. Prompt & accurate quotation 快速准确的报价1816. Detailed & professional quotation

3、 详细专业的报价1917. Replying to customer bargain 回复客户砍价2018. Price negotiating 价格谈半U2119. Final price confirmed 最终价格确认2220. Preparing samples to customer 准备样品2321. Requesting the courier account 向客户 询问至寸账号2422. Requesting sampling charge 支付样品费2523. Asking for sample evaluation 询问样品评估2624. Packaging confir

4、mation 包装确认2725. Color confirmation 颜色确认2826. Artwork confirmation 确认设计稿2927. Acknowledging other requests 了 解客户 其他需求30三、 Order follow-up 订单操作3128. Receiving PO3129. Payment terms discussion 付款方式谈当U3230. Negotiating payment terms 交涉彳寸款条款3331. Conformation for final PO U攵至ll 最终订单3432. Sending PI形式发票再

5、次确认3533. Preparing pre-production samples 准备产前样品3634. Placing order to vendor 下单给供应商3735. Package re-conformation 更改包装3836. Receiving revised PO 重新制作订单3937. Re-pr叩aring new PI 重新制作形式发票4038. Re-arranging samples 重新准备样品4139. Advising the production status 告知客户生产情况4240. Applying 3rd party for factory e

6、valuation 申请第三方验厂4341. Applying 3rd party for inspection 申请第三方验货4442. Failed in inspection 验货未通过4543. Applying re-inspection 申请重新验货4644. Shipping details confirmation 装运名田节4745. Keep customer informed the ship date & ETA 告知装运和至期48四、 Payment terms4946. Documentary submission & payment push4947. Recei

7、ving the payment made from customer 收至U付款通知5048. Asking bank receipt 请提供专艮彳亍水单5149. Re-discussion for payment 付款错误处置5250. Recd payt inform告知客户款项收到5351. Propose amendment to L/C 请客户更改信用证5452. Propose acceptation of L/C Discrepancy5553. Payment terms confirmation to new order 新iT单的彳寸款方式56五、 Claim sett

8、ling5754. Quality complaints 质量投诉5755. Delivery time complaints 投诉交货期5856. Service complaints 月艮务投诉5957. Apology & solutions 道歉及解决方案6058. Compensation claim 客户索赔6159. Compensation negotiation 赔偿谈判6260. Application for compensation installment 申请分批贝音付6361. Application for deferred compensation 延期赔付申请

9、6462. Compensation refusal 拒绝赔偿6663. Compensation alternatives 其他方式代替赔偿67六、 After-sale service售后总艮进6864. Inquiring sales 询问产品销售情况6865. Hold latest market tendency 掌握最新市场动向6966. Similar products discussion 讨 论类彳以产 品7067. Solutions to defect 针对缺陷的改进方案7168. Cost reduction advice 降低成本的建议7269. Profession

10、al advice 专业意见7370. Other series recommendation 推荐其他产品7471. Latest products information 给客户最新的产品信息7572. After-sale service hotline 售后月艮务电话76七、 Other daily working7773. Auto-reply for business trip 出差自动回复7774. Fair aiTangcmcnt inform 通知展会安排7875. New website inform 通知客户新网站完成7976. Company address chang

11、e inform 公司地址变更通知8077. E-mail change inform 邮件地址变更8178. Auto-reply for sick leave8279. Announcing new office regulations 宣布公司新规定8280. Transfer notification 职务调动通知8381. Internal work adjustment notification8482. Annual leave announcement 休彳段通知8583. Resignation announcement 离职通知8684. Retirement announ

12、cement 退休通矢口87八、 Personal affairs 私人往来8885. Marriage announcement8886. Inviting co-workers to dinner party8987. Announcing the birth of a child8988. Inviting customer for a dinner 邀请客户 聚餐9089. Private conversation with customer 与客户的私人联系9190. Seeking for helping hand 寻求帮助92九、 Special greetings 特另ll问候

13、9391. X mas greetings 圣诞 问仆矣9392. New year greetings 新年问候9493. Chinese new year greetings9594. Thanksgiving day greetings 感恩节问彳唉9695. Halloween greetings 万圣节问候9696. Holiday greetings 长假问候9797. Marriage celebrating9898. Promotion celebrating 祝贺升职9899. Get-well messages 祝早 日康复99100. Sending a small gift 寄送小礼物100十、Detailed issues 细节问题101