高中英语Unit23ConflictPeriodSevenWriting—投诉信学案（含解析）北师大版选修8.docx

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1、Unit 23 ConflictPeriod Seven Writing投诉信文债胸本单元的写作任务是写一封投诉信，投诉信也叫抱怨信。一般是指当自己的正常生活受 到骚扰、自己的利益受到侵害或当社会行为有失规范时，用来表达不满情绪和提出批评的信 件。所有的投诉信都有一个共同点，就是最终是要收信人解决问题，所以需要提出解决方案。 写作时应该注意如果题目中没有给出解决方案，那么就要根据投诉内容中的不满提出自己的 解决方案。*1月作要良具体写作步骤如下：首段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读者留下好印象，应该记住 读信人不一定就是错误的责任人，他的合作对事情的最后解决有着非常重要的作用

2、。主体段落：写明投诉的原因并表示遗憾，实事求是地阐述问题发生的经过并指出问题引 起的后果。可以说具体的理由，也可以说问题的具体体现方式。结尾段：提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方 式。这段应体现书信的礼貌原则，可以用类似“如果您能，我将十分感激”这样的表达 方式。还要注意做到公平、公正。注意：投诉信应重点表明投诉的原因，叙事应客观、准确、简洁，切忌夸大其词。最后 提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。同时，在 描述问题时尽量采用被动句式，使描述更加客观、合理。常用句式1 .开门见山，引出话题r m writing to you

3、 about. . . which I bought from.Here are the copies of the guarantee and the receipt.I am writing to point out some problems with.2 .说明产品的问题In your advertisement, you claim that.However, the first time I went. /However, after only one wash, the color had faded.There are some problems that exist in.W

4、hat I want to say isthat there is something wrong with.I was so disappointed when I knew.3 .第一次索赔的遭遇When I took. . . back to the shop, the assistant said.She was not polite to me. /She behaved in bad manners.4 .明确地提出你的要求I would like you to refund my money.Unless I receive a satisfactory reply I will

5、.If you can，t. . . I will.Taking into account all the factors above, I request that.I request that you should take effective measures to deal with the problems.5 .结束语I look forward to hearing from you./Im waiting for your reply.If you can，t deal with the problem, I will go to court/go to the Consume

6、rs Association/take legal action.典例展量假设你叫李华，和父母乘英国某航空公司的航班ZF2730从上海到英国伦敦去看球赛， 但是本该16点到达伦敦的飞机无故延迟了两个小时，导致你们错过了 19点的比赛。请你就 此给该航空公司的上层写一封投诉信。词数：100左右。开头和结尾已给出，不计入总词数。 Dear sir or Madam,Yours,Li Hua 审题谋篇1 .明确体裁话题：投诉信，投诉服务质量；2 .确定时态人称：一般过去时；第一和第二人称为主；3 .布局文章架构：首段：点明问题；中段：阐述经过；尾段：诉求。用词造句1. 表达我对的不满 express

7、 my dissatisfaction with.,2. 预订的票 book the tickets for.,.3. 预定至达be scheduled to arrive at.,.4. 本来有足够的时间做某事 would have enough time to do sth.5. 把某人从送至U transport sb. from.to.6. 真诚地,希望sincerely hope that.,7. 给我们一个好的理由givi us a good reason for.8. 努力做某事 make an efforjLo do sth.9. 我写此信是为了表达对8月18日从上海飞往伦敦的

8、ZF2730航班延误的不满。I am writing to express niy dissatisfaction with the delay of flight ZF2730 on August 18th from Shanghai to London.10. 我们已经预订了足球赛的票。We had already booked the tickets for the football match.11. 那意味着我们会有足够的时间从机场赶到体育馆。That meant we would have enough/inie to transport our sei ves from the

9、airport to the stadium.12. 这使我们错过了比赛。This made us miss;thg match.连句成篇 Dear Sir or Madam,L .m writing/。express my dissatisfaction withJhe delay of flight ZF273Q on Augus18th from Shanghaj；QjLondcm.I hoped to watch 旦 football.match in London with my parents. We_had already booked the tickets for; thg

10、football jnatch. though our plan was excellent, fo r the flight was scheduled to arrive at the airport in London at 16:00 nd/hg piatch would begin 19:00, which meant _we_would have_ enoughJime_to transport.ourselves_from_the_airpor t to the stadium. However, the plane was delayed by two hours, which made us mis s the match.We sincerely hope that_you will give us_g_good reason for the delay of thflight, jeturn _omejiioney_ 即日 piake_an efforJtQ prevent. a_recurrence_ p_this_ kin d.Yours,Li Hua