《餐厅英语口语》课件.pptx

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1、PPT courseware for restaurant English speaking目录CONTENCTCommon expressions in accommodationsRestaurant Dialogue ExerciseRestaurant Culture and EtiquetteCommon vocabulary and phrases used in restaurantsPractical exercises and simulated dialogues01Common expressions in accommodationsWelcome to our res

2、taurant.:This expression is used to meet customers as they enter the restaurant It is important to sound friendly and welcomingHow many people are in your party Ask this question to determine how many tables or seats are needed for the groupWelcome and GreetingsOrder serviceThis question is used to

3、take the customers drink order It is important to offer a variety of benefits and ensure that the customer is satisfied with their choiceWhat would you like to drink?This question is used to take the customers meal order It is important to describe the menu items clearly and answer any questions the

4、 customer may have about the dishesWhat would you like to order from the menu?How would you like to pay for your meal This question is used to take the customers payment method It is important to accept various forms of payment and ensure that the transaction is smooth and effectiveHere is your rece

5、ipt Thank you for dining with us.:This expression is used to confirm the payment and bid farewell to the customer at the end of the meal It is important to sound political and advisoryPayment and checkoutThank you for coming to our restaurant.We hope to see you again soon.Thank you and Goodbye This

6、expression is used to bid farewell to the customer at the end of their visit It is important to sound friendly and advisory This expression is used to express hope that the customer will return to the restaurant in the future It is important to sound single and friendly02Restaurant Dialogue Exercise

7、Booking seats The customer calls the restaurant to reserve a table The waiters answered the phone and took the customers name,contact information,the number of people in their party,and the desired date and time of their reservation The waiters confirm the reservation and information of the customer

8、 of any cancellation or no show policiesSeating Arrangements When the customer comes at the restaurant,the ma tre d greets them and shows them to their table The ma tre d may also ask if the customer preferences a specific table or has any seating requests The ma tre d guarantees that the customer i

9、s seated comfortably and is presented with the menuBooking seatsSpecial Diets If a customer has any dietary restrictions or special dietary requirements,such as vegan,vegan,glucose free,or food allowances,they should inform the waiters during the booking process or when they drive at the restaurant

10、The waiter will then ensure that the chef prepares suitable options and can accommodate the customers needsServices for Special Needs If a customer has any special needs,such as wheelhair access or assistance for the visually paid,they should inform the restaurant staff during the booking process or

11、 when they are already alive The restaurant will then make necessary arrangements to ensure that the customer is comfortable and can enjoy their mealSpecial RequirementsComplaints If a customer has a complaint about their meal,service,or the restaurant itself,they should approach a waiter or manager

12、 and politely voice their concerns The waiter or manager will listen to the customers complaint,apologize,and take appropriate action to correct the situation This may involve offering a discount,replacing the meal,or compiling the entire billHandling Diffluent Customers If a customer is diffuse to

13、deal with or benefits irregularly,the manager or owner of the restaurant should intervene and handle the situation They will ensure that the customer is interested of other diners and staff members and take appropriate action if necessary,so as asking the customer to leaveComplaints and HandlingReco

14、mmended DishesRecommended Specials:The waiters will recommend the specialties of the day or any seasonal dishes that are popular and in high demand They will describe each special in detail,including its ingredients,preparation method,and any unique flags or characteristics The waiters will also rec

15、ommend pairs of dishes with covers to enhance the overall dining experienceHouse Specialties:The waiters will highlight the restaurants house specialties,which are unique dislikes that are signature to the restaurant These may include traditional recipes,chefs own creations,or regional favorites The

16、 waiters will entire customers to try these specialties by describing their unique flags and any interesting stories behind them03Restaurant Culture and EtiquetteBasic rules of table setting01 explain the correct placement of dishes,cups,and cutlery,as well as the differences between formal and info

17、rmation settingsTable men02 teach appropriate behaviors such as seating arrangements,introductions,and the order of eatingExamining the waiters03 emphasize the importance of being political and relevant to waiters,including tipping etiquetteTable EtiquetteTypes of alcoholDrinking etiquetteLiquor pai

18、ring introduce different types of alcohol,including beer,wine,and liquor,and their corresponding glasses and serving cultures teach appropriate drinking behaviors,such as making toasts,refining glasses,and offering drinks explain how to match different types of alcohol with food to enhance the overa

19、ll dining experienceLiquor cultureTraditional dishes introduce traditional dishes that are typically preserved during different festivals,including their origin,ingredients,and cooking methodsInnovative dishes showcase modern interpretations of traditional dishes,emphasizing their unique flavors and

20、 presentation stylesDish customization teach guests how to customize their orders based on their preferences and dietary restrictionsFestival specialty dishes04Common vocabulary and phrases used in restaurants01020304MeatSeafoodVegetablesDessertCommon ingredients Tomato,Ionion,Potato,Carrot,Mushroom

21、,etc fish,shrimp,lobster,crab,traps,etc beef,pork,lamb,chicken,duck,etc chocolate,cake,pie,ice cream,etcGrilledSteamedPan friedBoiledCooking methods01020304 food cooked on a hot grill food cooked in steam food cooked in a hot pan with oil or butter food cooked in boiling water red wine,white wine,sp

22、arking wineWine lager,ale,IPABeer Martini,Manhattan,gin tonicCocktails Coke,Pepsi,LemonadeSoft drinksAlcohol and Beverages05Practical exercises and simulated dialoguesSimulate ordering process Display the menu of the restaurant through a PPT,allowing learners to simulate the ordering process and bec

23、ome familiar with the expressions and commonly used vocabulary in English ordering.Interactive practice Learners can interact with simulated restaurant waiters,practice communication skills when ordering,and improve their oral expression skills.Correcting pronunciation and grammar errors During the

24、simulated ordering process,PPT can provide correct pronunciation and grammar demonstrations,helping learners correct errors and improve oral accuracy.Simulate ordering process010203Simulate unexpected situations Use PPT to simulate possible unexpected situations in restaurants,such as customer compl

25、aints,food allergies,etc.Provide coping strategies Learners need to learn how to handle these unexpected situations properly in English,and PPTs can provide relevant expressions and handling skills.Cultivate adaptability By simulating unexpected situations,cultivate learners adaptability and problem

26、-solving abilities,and improve their ability to cope with unexpected situations in actual restaurant work.Dealing with unexpected situationsImprove oral skillsPPT can provide timely feedback and correction,helping learners discover and correct problems in oral communication,and improve their oral pr

27、oficiency.Timely feedback and correctionPPT can provide rich opportunities for oral practice,allowing learners to repeatedly practice English expression in a simulated restaurant environment.Provide opportunities for oral practicePPTs can adopt diverse practice forms,such as role-playing,group discussions,etc.,to stimulate learners interest and enthusiasm in learning.Diversified practice formsTHANK YOU感谢聆听